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SPEED Serial adaptors User guide Part number: 5500034-17 Date: 21 November 2001 Navigating around this manual Using this on-line manual. See page 5. Fast Contents. See page 7. Contents. See page 8. Quick reference. See page 87. Index. See page 119. Page 1...
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3, Wintersells Road, Byfleet, Surrey KT14 7LF, Perle reserves the right to make changes without further notice, to any products to improve reliability, function or design. Specialix, the Specialix logo, JETSTREAM, JETSTREAM4000, JETSTREAM8500 and LANSTREAM2000 are trademarks of Perle Systems Limited.
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FCC Note The products described in this manual have been found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
User guide About this manual Purpose of this manual This manual tells you how to install, configure and use the Perle SPEED PCI serial adaptor cards, associated drivers and utilities. Who this manual is for This manual is aimed at users who want to add extra serial ports to their system using SPEED PCI serial adaptor cards.
Using this on-line manual The following is a brief guide to using this manual on-line. Document navigation This manual features document navigation hypertext buttons in the header area as shown in the next picture; Jump to Using this on-line manual Jump to Index Jump to Quick Reference Jump to previous location...
Revision history Date Part number Description October 1999 5500034-10 First issue of new SPEED user manual. Includes details of drivers, utilities and installation under the SCO OpenServer and Windows NT operating systems. November 1999 5500034-11 Minor content update to include details of MODEM ports. December 1999 5500034-12 Content update to include details of drivers, utilities and installation under the...
SPEED Serial adaptors User guide Fast Contents ............4 BOUT THIS MANUAL ............... 6 EVISION HISTORY ..............7 ONTENTS ................8 ONTENTS ..........14 HAPTER NTRODUCTION ....17 HAPTER NSTALLING DRIVERS AND HOST CARDS 3 SPEED C ......75 HAPTER ABLING INFORMATION ..........
SPEED Serial adaptors User guide Contents ............4 BOUT THIS MANUAL Purpose of this manual ..................4 Who this manual is for ...................4 Using this on-line manual ................5 Document navigation ................5 Hypertext jumps ..................5 ..............6 EVISION HISTORY ..............7 ONTENTS ................
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HAPTER NTRODUCTION About the SPEED serial adaptor card ............15 SPEED Serial adaptors User guide Page 9...
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HAPTER NSTALLING DRIVERS AND HOST CARDS Before you start ....................18 Down loading SPEED drivers from the Perle web site ......19 Installing under SCO OpenServer ...............20 General installation procedure for SCO OpenServer........21 Upgrading from existing device drivers.............22 Upgrading your current SPEED device driver ..........22 Installing device drivers and utilities............23...
Making a technical support query ...............112 Who to contact ..................112 Information needed when making a query..........113 Making a support query via the Perle web page ........114 Repair procedure ....................115 Website RMA (Return Material Authorisation) Form.........115 Feedback about this manual ................116 Contacting Perle technical support .............117...
SPEED Serial adaptors User guide Chapter 1 Introduction You need to read You need to read this chapter if you want an introduction to the Perle SPEED serial adaptor this chapter if you cards, driver software and utilities. want to...
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About the SPEED serial adaptor card The SPEED product range are high performance, serial adaptor cards for PCI based host machines. Each card features four RJ45 ports, removing the need for spider or octopus cables. You can use up to four cards per host thus providing 16 ports per host. The SPEED4 variant supports a full compliment of eight signal lines per port.
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SPEED Serial adaptors User guide Chapter 1 Introduction About the SPEED serial adaptor card Page 16...
This chapter includes the following sections; • Before you start on page • Down loading SPEED drivers from the Perle web site on page • Installing under SCO OpenServer on page • Installing under SCO UnixWare on page •...
Before you start Before you install your SPEED host cards and software, note that the procedure for installing and configuring SPEED serial adaptor cards varies for different operating systems. To install under a particular operating system, please refer to one of the operating system specific installation procedures listed below;...
Down loading SPEED drivers from the Perle web site You can install the SPEED driver and utility software from the Perle web site. To do this proceed as follows; 1. On your PC, start the Internet browser or FTP Client you want to use (for example, Netscape).
Installing under SCO OpenServer This section tells you how to install host cards, software drivers and utilities under the SCO OpenServer operating system and includes the following; • General installation procedure for SCO OpenServer on page • Upgrading from existing device drivers on page •...
General installation procedure for SCO OpenServer The general procedure for installing and configuring host cards, drivers software and associated utilities for the SCO OpenServer operating system is as follows: 1. Install any PCI host cards you require into your system. See Installing a PCI host card on page...
Upgrading from existing device drivers Upgrading your current SPEED device driver To upgrade your current SPEED device driver, proceed as follows; • Follow the procedure for installing device drivers detailed in Installing device drivers and utilities on page using the upgrade options when prompted by the software. SPEED Serial adaptors User guide Chapter 2 Installing drivers and host cards Installing under SCO OpenServer...
Installing device drivers and utilities To install the SPEED device drivers and utilities for the SCO OpenServer operating system proceed as follows; 1. Login to your system as super user. 2. Load the CDROM into your system CD drive. 3. At the command prompt, make a directory for your installation by typing: mkdir /cdrom 4.
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7. In the Software Manager menu, click on Software > Install New. The Begin Installation window is now displayed as shown in the next picture. Click here to select the local host as the host machine. 8. In the Begin Installation window, select the local host as the machine to install from by clicking on the From localhostname button and then click on Continue.
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9. In the Select Media window, using the Media Device selector choose the Media Images option then click on Continue. The Enter Image Directory window is now displayed. 10.In the Enter Image Directory window, enter the following in the Image directory field; /cdrom/drivers/speed/openserver Note The example and picture above show a directory name including /cdrom, You can...
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SPEED Serial adaptors User guide Chapter 2 Installing drivers and host cards Installing under SCO OpenServer Page 26...
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12.In the Install Selection window, click on the Install button. If you are upgrading your current Perle SPEED device driver, the following pop-up window is now displayed. 13.In the pop-up window, click on the Continue button to continue the installation process The following progress message is now displayed.
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The Speed Installation Options window is now displayed. Option Only available if you are performing an upgrade 14.If required, in the Speed Installation Options window, select the Re-Link kernel option. Hint If you are installing more then one driver, you can de-select this option until you have installed all the drivers and utilities you require to save time.
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18.In the message window, click on OK to close the window. The software manager window is now updated to show the driver you have installed as shown in the next picture. 19.In the Software Manager window, click on the Host > Exit menu option to close the window.
Configuring SPEED serial ports The Port Configuration utility allows you to configure the extra SPEED serial ports you have added to your system. To do this proceed as follows; Note If you want to perform transparent printing from any of the terminals attached to your system, you need to check the contents of the printcap.spd file to see if the terminal type you are using is supported.
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Menus see page Select one or more ports from this list. Select a Select a getty terminal type definition here. here. page 32 page Enables or disables flow control. page 33 Enables or disables login. page 33 SPEED Serial adaptors User guide Chapter 2 Installing drivers and host cards Installing under SCO OpenServer Page 31...
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Selecting ports 2. In the Port Configuration window, select the ports you want you want to configure by clicking on one or more items in the list of ports (example in next picture). Hint To select multiple items which follow each other in the list, hold down the Shift key and click on all the items you want.
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New terminal type displayed here Enabling and 5. If required, in the Port Configuration window, click on the ixon button to enable flow disabling flow control for Transparent printing. control Note For information about transparent printing, see Appendix B Transparent printing.
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9. Repeat steps until you have configured all the ports you want. Exiting the Port 10.In the Port Configuration menu, click on Ports > Save & Exit. Configuration tool Note To quit the Port Configuration tool without saving changes, • In the Port Configuration menu, click on Ports >...
Removing SPEED drivers and utilities from your system To remove the SPEED device drivers and utilities for the SCO OpenServer operating system proceed as follows; 1. In the SCO OpenServer desktop, double click on the System Administration folder. The System Administration window is now displayed. 2.
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The Kernel re-link message window now closes and the removal continues. A message is displayed upon completion. 6. In the message window, click on OK to close the window. The software manager window is now updated to show the remaining software. SPEED Serial adaptors User guide Chapter 2 Installing drivers and host cards Installing under SCO OpenServer...
Installing under SCO UnixWare This section tells you how to install host cards, software drivers and utilities under the SCO UnixWare operating system and includes the following; • General installation procedure for SCO UnixWare on page • Installing drivers and utilities onto your system on page •...
General installation procedure for SCO UnixWare The general procedure for installing and configuring host cards, drivers software and associated utilities for the SCO UnixWare operating system is as follows: 1. Install any PCI host cards you require into your system. See Installing a PCI host card on page...
Installing drivers and utilities onto your system To install the SPEED device drivers and utilities for the SCO UnixWare operating system proceed as follows; 1. Login to your system as super user. 2. Load the CDROM into your system CD drive. 3.
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5. In the Filesystem Manager menu, click on Mount > Add Mount Configuration >Local. The Add Local Mount Configuration window is now displayed. 6. In the Add Local Mount Configuration window, set only the options detailed in the next table: Option Set to or enter..
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8. Filesystem Manager menu, click on Host > Exit to close the window. 9. At the command prompt, type: pkgadd -d /cdrom/drivers/speed/unixware/spd.pkg spd 10.Press the Enter key. The system now installs the driver and displays a series of messages ending with a successful installation message.
Configuring serial ports The software provided with the SCO UnixWare operating system includes a utility called Serial Manager which allows you to configure the extra serial ports you have added to your system. Note If you are running version 2 of the SCO UnixWare operating system you need to use the procedures described in Configuring serial ports under SCO UnixWare 2 on page...
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2. In the System Administration tool window, click on the Hardware folder and then select Serial Manager The Serial Manager window is now displayed showing the host cards (including SPEED) currently present on the system. 3. In the Serial Manager window, select the host card you want. Then in the Serial Manager menu, click on View >...
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4. In the Serial Manager menu, click on Ports > Modify. SPEED Serial adaptors User guide Chapter 2 Installing drivers and host cards Installing under SCO UnixWare Page 44...
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The Modify Serial Port window is now displayed. 5. In the Modify Serial Port window, set the parameters shown in the next table Parameter Set to Port Type No change, should already be set to software flow control Configure port incoming only Speed the speed value you require...
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6. In the Modify Serial Port window, click on the Port settings button. The Port settings window is now displayed. 7. In the Port settings window, select the Data bits and Parity values you require and click on OK. 8. In the Modify Serial Port window, click on OK to accept the changes you have made and close the window.
Configuring serial ports under SCO UnixWare 2 spxadmport SCO UnixWare 2 does not include the graphical user interface based Serial Manager utility. If you are running SCO UnixWare 2 on your computer, you need to run the spxadmport script from the command line to configure SPEED serial ports. You use this by typing a single line command which contains the information required for a given configuration task using the following syntax;...
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2. Press the Enter key. The revised SPEED port configuration is now adopted by the system. SPEED Serial adaptors User guide Chapter 2 Installing drivers and host cards Installing under SCO UnixWare Page 48...
Removing SPEED drivers and utilities from your system To remove the software drivers from your system under the SCO UnixWare operating system proceed as follows; 1. At the command prompt, type pkgrm spd and press Enter The SPEED driver and associated utilities are now removed from your system. SPEED Serial adaptors User guide Chapter 2 Installing drivers and host cards Installing under SCO UnixWare...
Installing under Windows 95 and 98 This section tells you how to install host cards, software drivers and utilities under the Windows 95 and Windows 98 operating systems and includes the following; • General installation procedure for Windows 95 and 98 on page •...
The general procedure for installing and configuring host cards, drivers software and associated utilities for the Windows 95 and 98 operating systems is as follows: 1. Down load the SPEED driver files into your PC from the CDROM or the Perle website. Down loading SPEED drivers from the Perle web site on page 19.
1. Load the CDROM into your PC. The web browser window is now displayed automatically showing a virtual website for your Perle product (the browser application depend on your system). 2. From the \drivers\speed\win9x directory, run the setup.exe file. A welcome window is now displayed 3.
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4. In the Setup Complete window click select the Yes, I want to restart my computer now option then click on Finish button to confirm your selection. Hint After the machine restarts, if windows cannot find a file whilst trying to install a device, a pop-up window is displayed asking you for the location of missing file.
Configuring SPEED serial ports Note SPEED ports are normally configured as part of the installation process described in Installing device drivers and utilities on page 52. The procedures described in this section are provided for information only. To configure SPEED serial ports proceed as follows; 1.
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3. In the System Properties tabbed window, click on the Device Manager tab. The Device Manager page is now displayed. 4. In the Device Manager page, double click on the device whose properties you wish to view. The properties tabbed window for the selected device is now displayed. 5.
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6. In the Settings page, select the configuration values you want and either click on the OK button or click on the Advanced tab to display details of the device driver. 7. The Advanced page is now displayed as shown in the next picture SPEED Serial adaptors User guide Chapter 2 Installing drivers and host cards Installing under Windows 95 and 98...
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Selects the port name for a given device. Allows you to select the default port name or change it to any unused port name. Default display is the currently assigned port name. Caution It is strongly recommended that you do not make changes to the FIFO trigger levels or com port name unless you have a valid reason to do so.
Removing SPEED drivers and utilities from your system To remove SPEED drivers and utilities from your system proceed as follows; 1. In the windows desktop, click on the Start button and select Settings > Control panel. The control panel window is now displayed. 2.
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3. In the System Properties tabbed window, click on the Device Manager tab The Device Manager page is now displayed. 4. In the Device Manager page, click on the View devices by type button. The display is now updated to show installed devices by type. 5.
Windows NT operating system is as follows: Note The Perle PortDirector software contains drivers for the SPEED host cards. You will need to install the PortDirector for WIndows NT on your system in order to use the SPEED host cards.
Installing under Windows 2000 This section describes how to install the SPEED device driver software under Microsoft Windows 2000. This section includes the following; • General setup procedure for Windows 2000 on page • Installing device drivers and utilities onto your system on page •...
General setup procedure for Windows 2000 The general procedure for installing SPEED under the Windows 2000 operating system is as follows; 1. Install or remove any PCI host cards you require on your system. See Installing a PCI host card on page Removing host cards on page 73.
Installing device drivers and utilities onto your system To install or enable the SPEED device drivers on your system proceed as follows; 1. Turn on your PC and if required, log in. If you have installed any new host cards a Found New Hardware message is briefly shown followed by the Found New Hardware wizard as shown in the pictures.
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3. Using the instructions given in the next table, use the Found New Hardware wizard to install your device drivers. In this Wizard page Do the following... a. In the Install Hardware Device Drivers page, select the Search for a suitable device driver for my device option and click on the Next >...
Configuring serial ports To configure SPEED serial ports under Windows 2000, proceed as follows; 1. In the Windows 2000 desktop, click on the Start button and select Settings > Control Panel The control panel window is now displayed. 2. In the Control Panel window, click on the System icon. The System Properties tabbed window is now displayed.
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5. In the Device Manager window, click on the Multiport serial adapters icon to display the currently installed devices. 6. In the Device Manager window, double click on the device whose properties you want to view or change The device Properties tabbed window is now displayed. 7.
Installing under Linux This section tells you how to install host cards, software drivers and utilities under the Linux operating system and includes the following; Note As of version 2.4.x of Linux, support for the SPEED driver is built into the operating system and does not require download of the patch file from our FTP site.
General installation procedure for Linux The general procedure for installing and configuring host cards, drivers software and associated utilities for the Linux operating system is as follows: 1. Install any PCI host cards you require into your system. See Installing a PCI host card on page 72.
You can find a kernel patch file on either of the following; • The CDROM (in the /drivers/speed/linux directory) supplied with your Perle product. • The Perle website http://www.perle.com. As of Linux version 2.4.x, you do not need to apply a patch on this or later kernels, you can proceed straight to enabling the driver using step of this procedure.
Creating devices for the attached ports After you have installed the new kernel & hardware, and have rebooted the machine. you need to create devices for the added ports. To do this proceed as follows; 1. At the command prompt, type grep ttyS /var/log/messages and press the Enter key to determine how many on board devices are present.
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4. If you require callout devices as well as tty devices, at the command prompt, type ls -l / dev/cua[0-9]* and press the Enter key to determine the major and minor node numbers for callout devices. The major and minor node numbers are now displayed as shown in the next example. crw-rw-rw- 1 root tty 4, 64 May 5 1998 /dev/cua0 crw------- 1 root tty 4, 65 Nov 12 14:12 /dev/cua1 5.
Installing a PCI host card To install a PCI host card proceed as follows; Note The exact location of host card slots varies for different systems, for exact mechanical details of your system, refer to your system documentation. Warning Dangerous voltages exist inside computer systems. Before installing host cards in your system, turn off the power supply and disconnect the mains lead.
Removing host cards To remove a host card from your system proceed as follows; Note The exact location of host card slots varies for different systems, for exact mechanical details of your system, refer to your system documentation. Warning Dangerous voltages exist inside computer systems. Before removing host cards from your system, turn off the power supply and disconnect the mains lead.
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SPEED Serial adaptors User guide Chapter 2 Installing drivers and host cards Removing host cards Page 74...
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SPEED Serial adaptors User guide Chapter 3 SPEED Cabling information You need to read You need to read this chapter if you want cabling information for the Perle SPEED serial this chapter if you adaptor cards. want to... This chapter provides cabling and connector pinout information for the Perle SPEED serial adaptor cards.
SPEED cabling guide The type of cable and edge connectors used by the SPEED product range is shown in the next table. Card edge Product connector Cabling information SPEED4 RJ45 8pin female. RJ45 (8 pin) to DB9 male cable on page 80. page 77 RJ45 (8pin) to DB25 male cable on page 81.
RJ45 socket pinouts on SPEED host cards SPEED4 cards The connector pinout for each RJ45 socket fitted to the SPEED4 PCI host card is as follows; PCI host card Port 1 Pin 1 RJ45 pin Signal Direction Description Data Carrier Detect Data Terminal Ready Data Set Ready Ground...
SPEED4+ cards The connector pinout for each RJ45 socket fitted to the SPEED4+ PCI host card is as follows; PCI host card Port 1 Pin 1 RJ45 pin Signal Direction Description Ring Indicator Data Carrier Detect Data Terminal Ready Data Set Ready Ground Transmit Data Receive Data...
SPEED cables available from Perle This section provides connector pinout information for the following standard cables available from Perle: Hint To see which cables are used by a given SPEED product, see SPEED cabling guide page 76. • RJ45 (8 pin) to DB9 male cable on page •...
Data Carrier Detect Data Terminal Ready Data Set Ready Ground Transmit Data Receive Data Request to send Clear to Send Shell Shell Chassis Chassis ground. SPEED Serial adaptors User guide Chapter 3 SPEED Cabling information SPEED cables available from Perle Page 80...
Data Carrier Detect Data Terminal Ready Data Set Ready Ground Transmit Data Receive Data Request to send Clear to Send Shell Shell Chassis Chassis ground. SPEED Serial adaptors User guide Chapter 3 SPEED Cabling information SPEED cables available from Perle Page 81...
Data Carrier Detect Data Terminal Ready Data Set Ready Ground Transmit Data Receive Data Request to send Clear to Send Shell Shell Chassis Chassis ground. SPEED Serial adaptors User guide Chapter 3 SPEED Cabling information SPEED cables available from Perle Page 82...
Data Terminal Ready Data Set Ready Ground Transmit Data Receive Data Request To Send Clear To Send Not connected Shell Shell Chassis Chassis SPEED Serial adaptors User guide Chapter 3 SPEED Cabling information SPEED cables available from Perle Page 83...
Data Terminal Ready Data Set Ready Ground Transmit Data Receive Data Request To Send Clear To Send Not connected Shell Shell Chassis Chassis SPEED Serial adaptors User guide Chapter 3 SPEED Cabling information SPEED cables available from Perle Page 84...
Data Terminal Ready Data Set Ready Ground Transmit Data Receive Data Request To Send Clear To Send Not connected Shell Shell Chassis Chassis SPEED Serial adaptors User guide Chapter 3 SPEED Cabling information SPEED cables available from Perle Page 85...
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SPEED Serial adaptors User guide Chapter 3 SPEED Cabling information SPEED cables available from Perle Page 86...
SPEED Serial adaptors User guide Chapter 4 Quick reference You need to read You need to read this chapter if you want information in quick reference form about the this chapter if you utilities provided with the SPEED Serial adaptor cards. want to...
SCO OpenServer 5 utilities The following utilities are provided for use with the SCO OpenServer 5 operating system. • Port Configuration utility on page Port Configuration utility Main window The main window for the Port Configuration table is shown in the next picture. See Menu on page for details of menus.
Menu map The Port Configuration tool menu is as follows; Menu option Description Ports > Quit Quit Port Configuration tool without saving changes. page 34 Logins Display all ports with logins enabled. page 33 Unconfigured Display all ports without logins enabled. page 33 Display all ports.
SCO UnixWare utilities Serial Manager Main window The main window for the Serial Manager is shown in the next picture.You can display this window in one of two views, Board view and Ports view. See page 91 for menu maps. Boards view Displays the host cards present on the system.
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Menu map The Serial Manager menu is as follows; Menu option Description Host > Open Host Selects a host machine. See your SCO UnixWare documentation for further details. Exit Exit Serial Manager. Port > Modify Modifies serial port settings. page View >...
SPEED Serial adaptors User guide Appendix A Serial port device names You need to read You need to read this appendix if you want information about device names for the Perle this appendix if you SPEED serial adaptor cards. want to...
Under SCO OpenServer 5 Device node details Each serial port has three device nodes associated with it. Each node takes the form of a file which you can access from operating system utilities and user applications. Details of these nodes are shown in the next table. Device name Function Description...
Under SCO UnixWare Device node details Each serial port has three device nodes associated with it. Each node takes the form of a file which you can access from operating system utilities and user applications. Details of these nodes are shown in the next table. Device name Function Description...
SPEED Serial adaptors User guide Appendix B Transparent printing You need to read You need to read this appendix if you want background information on transparent printing. this appendix if you want to... This appendix gives an overview of the transparent printing feature offered for the SCO OpenServer 5 operating systems and includes details of configuration files associated with transparent printing.
What is transparent printing? Most terminals have an auxiliary (AUX) port which can be connected to a serial printer. Data can then be output to the terminal or the printer via the same serial line. This is called transparent print (or xprint) and is designed for printing simple ASCII text. A separate xprint device node (ttyinp where n is device number) is created for each port.
Problems with printer output When you use transparent printing you may obtain incorrect printer output due to the following reasons; Graphics printers may misinterpret some characters output through transparent print. This problem is more likely if the terminal is in 7-bit mode, because 8-bit characters will not be printed.
The print.spd configuration file For each port, transparent printing is controlled by an entry in the print.spd file. The print.spd file is found in the /etc/ directory on your system. The entry for each port includes definitions of the terminal type, transparent print throughput rate, device name. The content of the print.spd file is normally controlled automatically by either the Port Configuration utility (SCO OpenServer 5).
SPEED Serial adaptors User guide Appendix C Troubleshooting You need to read You need to read this appendix if you want information on troubleshooting problems with this appendix if you SPEED serial adaptor cards. want to... This appendix provides examples of normal boot up messages and a table of error messages, their meaning and corrective action required for the all the currently supported operating systems.
SCO OpenServer 5 Example of normal SPEED driver boot messages This example shows one SPEED4+ and one SPEED4 successfully detected and initialised by the driver. Driver message - always displayed if installed and configured Driver software version %SPD Speed Driver:1.0.0 %SPD unit:0 - Speed4+ card @0xFDFF9000 - OK %SPD...
Additional card warning messages If you install more than one SPEED host card, or install additional cards at a later date, the following warning messages will be displayed (they appear immediately following the driver initialisation messages shown on page 100). Note Display of these messages and update of Speed Node and Init files only occurs once after installation of additional cards.
SCO OpenServer 5 error messages Error message Reason Action required ERROR: unit @0xnnnnnnnn has Incorrectly installed or faulty 1. Ensure that you have followed the bad resource(s) card. installation procedure correctly. page Incorrect BIOS settings. 2. Check BIOS settings. 3. If the problem persists try another card. page 21 page ERROR: unit @0xnnnnnnnn not...
Additional card warning messages If you install more than one SPEED host card, or install additional cards at a later date, the following warning messages will be displayed during system start-up. Note Display of these messages and update of Speed Node and Init files only occurs once after installation of additional cards.
SCO UnixWare error messages Error message Reason Action required ERROR: unit @0xnnnnnnnn has Incorrectly installed or faulty 1. Ensure that you have followed the bad resource(s) card. installation procedure correctly. page Incorrect BIOS settings. 2. Check BIOS settings. 3. If the problem persists try another card. page 38 page ERROR: unit @0xnnnnnnnn not...
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Error message Reason Action required UX: sh (sh): ERROR: telinit: Not telinit command not found None. The installation process takes care of found configuring the kernel and ensures that SPEED ports are ready for use when the (Note this error occurs on UnixWare installation process is complete.
Windows 95 and 98 Windows 95 and 98 general troubleshooting In the event of any problems, open the System Properties tabbed window and display the Device Manager page. In the Device Manager page, check for warning icons on the installed hardware.
Windows 2000 This section describes troubleshooting SPEED products under the Windows 2000 operating system and includes the following sections; Note To contact Perle for technical support. see Appendix D Contacting Perle. • General troubleshooting under Windows 2000 on page 109.
General troubleshooting under Windows 2000 Problem Action required Machine fails to boot. 1. Turn off your machine, remove SPEED card(s) and reboot. See page 2. Try installing a different host card in case the one currently installed is faulty. See page Windows 2000 operating system fails while 1.
1. Contact Technical Support. See Appendix D operation, symptoms either: Contacting Perle. black screen, machine reboots or system hangs Windows 2000 error messages In the event of any error messages, check the Windows 2000 Event Log. Also open the Windows 2000 Device Manager and check for warming icons on the installed hardware. See your Windows 2000 user documentation or help system for details.
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Appendix D Contacting Perle You need to read You need to read this appendix if you want to contact Perle for technical support or any other this appendix if you queries about this product. want to... This appendix includes the following sections;...
Who to contact If you bought your product from a registered Perle supplier, you must contact their Technical Support department; they are qualified to deal with your problem. If you are a registered Perle supplier, and bought your product from Perle, contact Perle...
Information needed when making a query When you make a technical support enquiry please have the following information ready; Hint Print out this page and fill in the table provided with the basic information you need. Item Write details here Product name and version Problem description Operating system version...
Making a support query via the Perle web page If you have an internet connection, please send details of your problem to Technical Support using the email links provided on the Perle web site in the ‘Support’ area. See also...
Repair procedure Before sending a unit for repair, you must contact your Perle supplier. If, however, you bought your product directly from Perle you can contact directly. See Contacting Perle technical support on page for contact information. Customers who are in Europe, Africa or Middle East can submit repair details via a website form shown in the next picture.
Feedback about this manual If you have any comments or suggestions for improving this manual please email Perle using the following address; Email: ptac@perle.com Please include the title, part number and date of the manual (you can find these on the title page at the front of this manual).
Contacting Perle technical support Note Perle offers free technical support to Perle Authorised Distributors and Registered Perle Resellers. To access technical support please visit the Perle website at www.perle.com/support. If you are unable to find the information you require, please feel free to contact our technical support teams by email using the addresses shown in the next table.
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#A B C D E F G H I J K L M N O P Q R S T U V W X Y Z SPEED Serial adaptors User guide SPEED Serial adaptors User guide Page 118...
RJ45 to DB25 female RJ45 to DB25 male RJ45 to DB9 male installation cabling information device drivers and utilities contacting Perle Systems Linux email SCO OpenServer 5 for technical support SCO UnixWare internet Windows 2000 Windows 95 and 98...
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#A B C D E F G H I J K L M N O P Q R S T U V W X Y Z menu map product repair form Port Configuration utility RMA form menu maps of utilities RJ45 socket card edge views pinouts...
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introduction to technical support centres worldwide queries, information needed for via the internet who to contact transparent printing definition of print.spd configuration file printcap.spd configuration file troubleshooting SCO OpenServer 5 Windows 2000 Windows 95 and 98 Windows NT UnixWare, see SCO UnixWare upgrading device drivers and utilities SCO OpenServer 5 utilities, menu maps...
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installation under installing device drivers and utilities Port Configuration utility troubleshooting Windows NT device drivers and utilities installing installation under installing device drivers and utilities troubleshooting SPEED Serial adaptors User guide Page 122...
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