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Samsung Jitterbug SPH-A120 Manual

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WELCOME TO JITTERBUG
Now you have everything you need (and
nothing you don't) to stay connected with
family and friends when you are away
from home.
Jitterbug™ is perfectly simple – a cell phone
made easy with personalized services
designed with you in mind. Your sleek new
phone was designed with Samsung and the
Jitterbug service provides a quality
connection wherever you go. Plus, a friendly
Jitterbug operator is at your service 24
hours a day.
All of our features and services have been
created for your comfort, convenience and
ease of use – and you can choose to turn
any of them on or off, as you wish. Simply
call the Jitterbug operator for assistance.
Or, you or a loved one can update your
Jitterbug features on your personal web
page at
http://www.myjitterbug.com
(This
feature will be available in early 2007).
Our goal is to make using Jitterbug
intuitive, familiar and perfectly simple.

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Summary of Contents for Samsung Jitterbug SPH-A120

  • Page 1 Jitterbug™ is perfectly simple – a cell phone made easy with personalized services designed with you in mind. Your sleek new phone was designed with Samsung and the Jitterbug service provides a quality connection wherever you go. Plus, a friendly Jitterbug operator is at your service 24 hours a day.

  • Page 2: Table Of Contents

    We welcome your comments and are happy to find even better ways to meet your needs. At Jitterbug, we are committed to providing services that are extraordinarily simple and easy to use so that you can connect with the people that matter to you most. We look forward to hearing from you.
  • Page 3 Ignoring a Call...37 Placing a Call...38 - Dialing Manually ...38 - Calling the Operator ...39 - Non-Phone List Numbers ...40 - Phone List Numbers...41 Section 4: Moving from Feature to Feature on Your Phone ...43 How to Navigate...44 Examples of Feature Navigation ...45 Section 5: Your Phone List ...47 Adding, Changing and Deleting Numbers...48...

  • Page 4: Section 1: Getting Started

    - Emergency Calls...97 Health and Safety Information...98 Consumer Information on Wireless Phones ...100 Road Safety...111 FCC Notice and Cautions...114 Other Important Safety Information ...115 Product Performance ...116 Battery Precautions ...117 Care and Maintenance ...120 Section 11: The Fine Print ...123 Intellectual Property ...124 Disclaimer of Warranties...125 Standard Limited Warranty ...126...

  • Page 5: How To Use This Guide

    How to Use this Guide This How-To Guide is divided into eight sections that describe the features of your Dial phone and how to use them in a few simple steps. We recommend that you read the entire guide and keep it handy for easy reference. You can also skip directly to the section you’re looking for by using the Table of Contents on page 1, the red side tabs or the...

  • Page 6: Installing The Battery

    Installing the Battery To insert the battery: 1. Slide the rounded end of the battery into the back of your phone, lining up the gold contacts on the battery with the gold contacts inside the phone. 2. Press the top end of the battery down until it snaps into place.

  • Page 7: Charging The Battery

    Charging the Battery To use the AC Power Charger: 1. Plug the large end of the charger into a standard wall outlet (120/220 VAC). 2. Plug the smaller end into the bottom end of your phone. You’ll see a “Charging” message in the display window.

  • Page 8: Jitterbug Service Passwords

    Jitterbug Service Passwords As a Jitterbug customer, you have unlimited access to your voicemail and all personal account information. To protect your privacy, we’ll ask you to set up your own passwords to use when you want to gain access to this information. When choosing a password, you’ll be asked to create a security NOTE...

  • Page 9: Contacting Customer Service

    Contacting Customer Service Use any of these ways to contact us: • Sign on to your account at www.myjitterbug.com (This feature will be available in early 2007), where you can e-mail us. • Call us toll-free at 1-800-733-6632. • Write to us at: GreatCall Customer Service P.O.

  • Page 10: Section 2: Dial Features

    Dial Features This section describes the Basic Features of your Jitterbug™ Dial phone and how to use them. Topics Covered • List of Key Features • Accessories • Closed View (Front and Back) • Open View of Your Phone • Your Display Screen •...

  • Page 11: Key Features

    Key Features Your Jitterbug Dial phone was designed to be easy to use, comfortable and reliable. Here are some of the key features: • Buttons are easy to use • Soft ear cushion reduces outside noise so sound is loud and clear. •...

  • Page 12: Accessories

    Jitterbug Dial Phone Accessories To order any of these accessories, visit www.jitterbug.com or call us at 1-800-733-6632. Leather Carrying Standard Battery AC Power Charger Case Jitterbug SmartCharger Car Power Charger Hands-free Car Kit...

  • Page 13: Closed View (Front) Of Your Phone

    Closed View of Your Phone (Front) 1. Internal Antenna 3. Volume Button 4. Accessory Connector 5. Power Connector Closed View of Your Phone (Front) 1. Internal Antenna—Connects with the 2. Display Window cellular network so you can use your phone. 2.
  • Page 14 Closed View of Your Phone (Back) 1. Battery 3. Lanyard Connector Closed View of Your Phone (Back) 1. Battery—Delivers power to make your phone function. 2. Battery Latch—Slides to open and remove the battery. 3. Lanyard Connector—Makes it easy to attach a hand-strap to carry your phone.

  • Page 15: Open View Of Your Phone

    Open View of Your Phone 1. Speaker 2. Display Screen 3. Up/Back 4. Yes Button 5. Down/More 6. Accessory Connector 7. Power Connector Open View of Your Phone 1. Speaker—Lets you hear the caller and projects 11. Softcell Ear Pad sounds, such as ring tones and alerts.

  • Page 16: Your Display Screen

    Your Display Screen Here is the type of information that can appear on your screen. Call History (01/10) back Outgoing Dr Jones 214-555-1793 more Show Details? 1. Feature Area—Identifies the feature you are using. 2. Additional Entries—Shows additional screens either before or after the screen you are on.

  • Page 17: Speakerphone

    To adjust the ringer volume: 1. Be sure the phone is open and on. 2. Press the Up/Down volume button on the outside of the phone below the display window. Press each time you want to advance to the next choice. These choices will appear on the screen: - Ringer Volume Ring Max - Ringer Volume High...

  • Page 18: Emergency Callback

    Your phone automatically exits the Speakerphone setting when you NOTE end a call. Emergency Callback When you dial 9-1-1 for an emergency, your phone is automatically set to Emergency Callback for about 30 minutes. While your phone is in this setting, you cannot make other calls.

  • Page 19: Section 3: The Basics

    The Basics This section explains how to use your phone’s Calling and Answering features. Topics Covered • Answering a Call • Ending a Call • Ignoring a Call • Placing a Call - Dialing Manually - Calling the Jitterbug Operator •...

  • Page 20: Answering A Call

    Answering a Call When you receive a call, your phone will ring or vibrate, depending on its ring vol- ume setting. If your phone is open: • A phone number or name appears if the caller’s name and number are stored on your Phone List.

  • Page 21: Placing A Call

    Turn the ringer off by opening the NOTE phone and pressing the volume button until "Silent" appears on the screen. Your phone will vibrate to alert you to incoming calls. When the phone is open: You can send a caller directly to your Voicemail by pressing the you see “Answer?”...

  • Page 22: Non-Phone List Numbers

    3. When the operator answers, “Connected to Operator” will appear. 4. Tell the operator the name of the person or service you want to call. You can end any call or exit any screen by closing, then re-opening your phone. Calling Non-Phone List Numbers To call numbers that are not stored on your Phone List or Call History list, you...

  • Page 23: Section 4: Moving From Feature To Feature On Your Phone

    Moving from Feature to Feature on Your Phone This section explains how to move in and out of the features on your phone. Topics Covered • How to Navigate • Examples of Feature Navigation For more information or to see the latest products, services and updates to our How-To Guide, visit us online at www.myjitterbug.com (This feature will be available in early 2007).

  • Page 24: Examples Of Feature Navigation

    Moving from One Feature to Another Finding what you want is easy on your Dial phone. How to navigate using buttons: 1. Press the button to browse through the feature choices on your phone. 2. Press the Up/Down arrow to move through the entries of a feature. 3.

  • Page 25: Section 5: Your Phone List

    Example 2. Phone List with Voice Dialing Phone List (01/02) Voice Dial back Smith Voice Dial? 909-555-2334 more Call? Yes to Use Phone List (02/02) back George Baker 972-555-6149 more Call? Example 3. Phone List with Call History and other optional services Phone List Voicemail Call History (02/02)

  • Page 26: Adding, Changing And Deleting

    Adding, Changing and Deleting Numbers You can store up to 50 names and numbers on your Phone List. To Add or Change a Number: There are three simple ways to add, change or delete names and numbers: 1. Ask a Jitterbug operator to do it for you. 2.

  • Page 27: To Add New Name Via Up/Down Button

    To Add a New Number Via the Keypad: You can also use your keypad to modify numbers on your Phone List. This takes more time and is only recommended if you have previous experience entering numbers direct- ly on a cell phone. 1.

  • Page 28: To Change An Existing Number

    6. Keep tapping the Up/Down arrow button until you come to each letter that spells a short name for the person or service that you want to add to your list, for example, “D-A-D.” 7. Be sure to press after each letter you choose.

  • Page 29: Section 6: Call History

    4. Press when you see "Modify?" below the entry you want to delete. 5. Use the Up/Down arrow move to the name or number you want to delete. 6. Press when you see “Delete?”. 7. Press when you see "Are you sure?".

  • Page 30: Recent Calls

    Using Call History to See Recent Calls Your phone keeps a list of up to ten of your most recent outgoing, incoming and missed calls. After ten entries, the oldest call is deleted. To review Call History: 1. Press the button repeatedly until a "Call History"...

  • Page 31: Section 7: Voicemail

    To Save a Number on Your Call History List: 1. Press repeatedly until “Call History,” appears on the screen. 2. Press the Up/Down arrow button to find the number you want to move to your Phone List. “Show Details” will appear at the bottom of the screen.
  • Page 32 Voicemail Notifications If you miss a call and get a voicemail message, you’ll see "New Voicemail" on your external display screen and you’ll also be notified inside, as shown. Using Voicemail To use Voicemail, simply respond to the questions you are asked by pressing your button.

  • Page 33: Section 8: Voice Dialing

    If you don't have a new message notification, press repeatedly until you see the Voicemail screen. Answer the “Listen?” question by pressing the button. 3. New messages begin playing automatically. To Delete Voicemail Messages: 1. When you hear the prompt, you can delete a message by pressing Once you delete a message, the information is gone.

  • Page 34: Voice Dialing Tips

    To activate this feature, login to www.myjitterbug.com NOTE will be available in early 2007), or call Customer Service at 1-800-733-6632. To Start Voice Dialing: 1. Press when you see Voice Dial on your screen. (The command “Yes to Use” will appear at the bottom, as shown).

  • Page 35: Section 9: Your Customer Agreement

    Your Customer Agreement Health and Safety Guide...
  • Page 36 Welcome to Jitterbug Please read this agreement carefully concerning your Jitterbug phone and service, including the calling plan or plans that you've chosen, and keep it in a familiar place for easy reference. By accepting this agreement, you are bound by its conditions.

  • Page 37: Your Calling Plans

    Your Calling Plans YOUR CALLING PLANS BECOME PART OF THIS AGREEMENT. The prices you pay depend in part on how long a commitment you make to be our customer. Calling plans describe these prices and your minimum commitment. To the extent any condition in your calling plan expressly conflicts with this agreement, the condition in your calling plan will govern.
  • Page 38 Your Rights to Change or End Your Service; Cancellation Charge You're agreeing to maintain service with us for your minimum commitment period except as explicitly permitted by this agreement. Periods of suspension of service don’t count toward your minimum commitment period. As noted above, your minimum commitment period is described in your calling plan.

  • Page 39: How Service Works

    About Rights in Numbers and Electronic Addresses We Assign to You Any phone number, personal identification number, e-mail address or identifier we assign to you remains the property of GreatCall. (We'll let you know if we need to change or reassign them). Your wireless phone number and/or name may show up when you call someone.

  • Page 40: Your Bill/Statements

    may not be able to give you advance notice about how such changes might affect you. Except as prohibited by law, we may also, at our discretion, require you to pay regulatory and administrative fees to recover our costs of complying with regulatory mandates and Universal Service fees or similarly imposed charges.
  • Page 41 Time ends after you press NO, hang up by closing your phone or the other party(ies) on your call hang(s) up. We only bill for calls that connect (which includes calls answered by machines). Calls to ‘toll-free’ numbers will be billed for minutes of use. Billing for minutes and related charges may sometimes be delayed.
  • Page 42 in your plan and/or the frequency of use of our services. We'll pay simple interest on any deposit at the rate the law requires. Please retain your evidence of deposit. You agree that we can apply deposits, payments or repayments in any order to any amounts you owe us on your account(s).
  • Page 43 (e) interfering with our operations; (f) becoming insolvent or going bankrupt; (g) breaching this agreement; (h) "spamming" or other abusive messaging or calling; (i) modifying your wireless phone from its manufacturer's specifications; (j) providing credit information we can't verify; (k) using your service in a way that adversely affects other customers;...

  • Page 44: Disclaimer Of Warranties

    or exigent circumstances. In addition, you have authorized us to investigate your credit history at any time and to share credit information about you with credit reporting agencies. If you ask, we will tell you the name and address of any credit agency that gives us a credit report about you.
  • Page 45 Handling Disputes with Us ARBITRATION PLEASE READ THIS PROVISION CAREFULLY. IT MEANS THAT, EXCEPT AS NOTED BELOW, YOU AND WE WILL ARBITRATE OUR DISPUTES. ANY CLAIM OR DISPUTE BETWEEN YOU AND US IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OR THE PROVISION OF SERVICES OR PRODUCTS TO YOU, INCLUDING ANY BILLING DISPUTES (“CLAIM”), SHALL BE...
  • Page 46 and Expenses, or any lesser amount as provided under AAA’s Supplemental Procedures for Consumer-Related Disputes. You and we agree to pay our own other fees, costs, and expenses, including those for any attorneys, experts, and witnesses. An arbitrator may only award as much and the type of relief as a court with jurisdiction in the place of arbitration that is consistent with law and this Agreement.

  • Page 47: About This Agreement

    ment, unless and until, your friend or family member has agreed to the terms of this agreement. If you're ordering for a company, you're representing that you're authorized to bind it, and where the con- text requires, "you" means the company. About this Agreement A waiver of any part of this agreement in one instance isn't a waiver of any other...

  • Page 48: Section 10: Health And Safety Information

    Health and Safety Information This section covers common questions about the Healthy Use of cell phones and recommended Safety Precautions. Topics Covered • Operating Environment • Health and Safety Information • Consumer Questions and Answers • Road Safety • FCC Notice •...

  • Page 49: Operating Environment

    Operating Environment Remember to follow any special regulations in force in any area and always switch your phone off whenever it is forbidden to use it, or when it may cause interference or danger. When connecting the phone or any accessory to another device, read its user's guide for detailed safety instructions.

  • Page 50: Potentially Explosive Environments

    motor vehicles. Check with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle. Posted Facilities Switch your phone off in any facility where posted notices require you to do so. Potentially Explosive Environments Switch your phone off when in any area with a potentially explosive atmosphere and obey all...

  • Page 51: Health And Safety Information

    (e.g., at the ear and worn on the body) as required by the FCC. Body-worn operations are restricted to Samsung-supplied, approved, or non-Samsung designated accessories that have no metal and must provide at least 1.5 cm separation...

  • Page 52: Consumer Information On Wireless Phones

    as reported to the FCC are: AMPS/CDMA Mode(Part 22) Head: 0.662 W/kg CDMA, Body-worn: 0.571 W/kg PCS Mode(Part 24) Head: 1.06 W/kg, Body-worn:0.651 W/kg SAR information on this and other model phones can be viewed online at www.fcc.gov/oet/fccid. To find information that pertains to a particular model phone, this site uses the phone FCC ID number which is usually printed somewhere on the case of the phone.
  • Page 53 What is the FDA's role concerning the safety of wireless phones? Under the law, the FDA does not review the safety of radiation-emitting consumer products such as wireless phones before they can be sold, as it does with new drugs or medical devices. However, the agency has authority to take action if wireless phones are shown to emit radio frequency energy (RF) at a level that is hazardous to the user.
  • Page 54 What are the results of the research done already? The research done thus far has produced conflicting results, and many studies have suffered from flaws in their research methods. Animal experiments investigating the effects of radio frequency energy (RF) exposures characteristic of wireless phones have yielded conflicting results that often cannot be repeated in other laboratories.
  • Page 55 important questions about the effects of exposure to radio frequency energy (RF). The FDA has been a leading participant in the World Health Organization international Electromagnetic Fields (EMF) Project since its inception in 1996. An influential result of this work has been the development of a detailed agenda of research needs that has driven the establishment of new research programs around the world.
  • Page 56 Some groups sponsored by other national governments have advised that children be discouraged from using wireless phones at all. For example, the government in the United Kingdom distributed leaflets containing such a recommendation in December 2000. They noted that no evidence exists that using a wireless phone causes brain tumors or other ill effects.

  • Page 57: Road Safety

    method is now part of a standard sponsored by the Association for the Advancement of Medical instrumentation (AAMI). The final draft, a joint effort by FDA, medical device manufacturers, and many other groups, was completed in late 2000. This standard will allow manufacturers to ensure that cardiac pacemakers and defibrillators are safe from wireless phone EMI.
  • Page 58 convenience and safety to your wireless phone with one of the many hands-free accessories available today. 3. Position your wireless phone within easy reach. Be able to access your wireless phone without removing your eyes from the road. If you get an incoming call at an inconvenient time, let your voice mail answer it for you.

  • Page 59: Other Important Safety Information

    * US food and Drug Administration: http://www.fda.gov/cellphones FCC Notice The phone may cause TV or radio interference if used in close proximity to receiving equipment. The FCC can require you to stop using the phone if such interference cannot be eliminated. Vehicles using liquefied petroleum gas (such as propane or butane) must comply with the National Fire Protection Standard (NFPA-58).

  • Page 60: Product Performance

    Product Performance Getting the Most Out of Your Signal Reception The quality of each call you make or receive depends on the signal strength in your area. You will know that you have a signal when you hear a dial-tone. If you do not have a dial tone there is no signal in that immediate area.
  • Page 61 ° If left unused, a fully-charged battery will discharge itself over time. ° Use only Samsung-approved batteries and recharge your battery only with Samsung-approved chargers. When a charger is not in use, disconnect it from the power source.

  • Page 62: Care And Maintenance

    ° Do not crush, puncture or put a high degree of pressure on the battery as this can cause an internal short-circuit, resulting in overheating. ° Dispose of used batteries in accordance with local regulations. In some areas, the disposal of batteries in household or business trash may be prohibited.

  • Page 63: Section 11: The Fine Print

    The Fine Print Topics Covered • Intellectual Property • Disclaimer of Warranties • Standard Limited Warranty...
  • Page 64 Intellectual Property All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung and GreatCall, or their respective suppliers relating to the Cellular Phone, including but not limited to, accessories, parts, or software relating there to (the “Phone System”), is proprietary to...

  • Page 65: Standard Limited Warranty

    Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery, (ii) any of the seals on the battery are broken or...
  • Page 66 Product, call Samsung Customer Care at 1-888-987-4357. Upon receipt, SAMSUNG will promptly repair or replace the defective Product. SAMSUNG may, at SAMSUNG's sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product or replace Product with a rebuilt, reconditioned or new Product.
  • Page 67 Product pricing reflects this allocation of risk and the limitations of liability contained in this Limited Warranty. The agents, employees, distributors, and dealers of SAMSUNG are not authorized to make modifications to this Limited Warranty, or make additional warranties binding on SAMSUNG. Accordingly, additional...

  • Page 68: Index

    Index Call History 56 Reviewing and returning calls 56 Saving a Call 58 Accessories 21 Contacting us 14 Answering a call 36 Customer Adjusting ringer Agreement 67 setting 30 Adjusting volume 30 Display screens Battery Inside the phone 26 Changing 8 Outside the phone 22 Charging 10 Deleting...
  • Page 69 Setting up Phone List Phone List numbers 41 numbers 48 Returning calls 56 Setting voicemail 60 Voice dialing 63 Turning your Menu features 56 phone on/off 9 Messaging Alert notification 62 Deleting messages 62 Help 13 Saved messages 62 Contacting us 14 Voicemail 59 Health and Safety Information 98...

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