Sony Xperia Tablet Z Troubleshooting Manual
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Sony Xperia Tablet Z Troubleshooting Manual

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Troubleshooting Guide
- mechanical -
TM
Xperia
Tablet Z
SGP311, SGP312, SGP321, SGP341,
SGP351
1274-7272 Rev 1
Sony Mobile Communications AB – Company Internal

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  • Page 1 Troubleshooting Guide - mechanical - Xperia Tablet Z SGP311, SGP312, SGP321, SGP341, SGP351 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal...

  • Page 2: Table Of Contents

    Gyroscope .................... 33     1.17.1   Gyroscope test fails .................. 33   1.18 Ambient Light Sensor ................. 34     1.18.1 Light Sensor malfunctions ............... 34     1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 2(65)
  • Page 3 Data transfer via System Connector fails ..........63     1.37 Hall element ..................64     1.37.1 Hall element test fails ................64     Revision History ................65     1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 3(65)

  • Page 4: Problem Areas

    2. If dirty or oxidized – clean it. 3. If the BtB contact on Battery or Battery is damaged – replace Battery. Check: Inspect the on/off key. Action: Refer to section 1.2.3 ‘On/Off Key’. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 4(65)

  • Page 5: Keys

    Inspect the volume key (a) and volume key switch (b). Action: 1. If dirty – clean them. 2. If the volume key is damaged – replace the Front Assembly. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 5(65)
  • Page 6 2. If dirty or oxidized – clean it. 3. If the FPC of the FPC Key PBA is damaged – replace the FPC Key PBA. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 6(65)

  • Page 7: On/Off Key

    1. If dirty – clean them. 2. If the on/off key is damaged – replace the Front Assembly. 3. If the on/off key switch is damaged – replace the FPC Audio Jack. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 7(65)
  • Page 8 2. If dirty or oxidized – clean it. 3. If the connector or FPC of FPC Audio Jack is damaged – replace the FPC Audio Jack. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 8(65)

  • Page 9: Touch Screen

    PBA to Main PBA and PBA Complete Sub. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean the both sides of the BtB connector. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 9(65)
  • Page 10 Troubleshooting Guide (mech) 3. If the FPC Assembly Relay SUB PBA is damaged – replace the FPC Assembly Relay SUB PBA. 4. Replace PBA Complete Sub. 5. Replace Main PBA 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 10(65)

  • Page 11: Display

    3. If the BtB connector of FPC Assembly Relay LCD PBA is damaged – replace the FPC Assembly Relay LCD PBA. 4. Replace Front Assembly. 5. Replace Main PBA 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 11(65)

  • Page 12: Led/Illumination

    Inspect the RGB LED light guide on the Front Assembly. Action: 1. If dirty – clean it. 4. If the RGB LED of Main PBA is damaged – replace main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 12(65)

  • Page 13: Speaker

    Inspect the contact pins of Loudspeaker and the contact pads on the FPC Assembly SIM. Action: 1. If dirty – clean them. 2. If the contact pins of Loudspeaker are damaged – replace the Loudspeaker. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 13(65)
  • Page 14 3. If the connector of FPC Assembly SIM is damaged – replace it. 4. If the connector of PBA Complete SUB is damaged – replace the PBA Complete SUB. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 14(65)
  • Page 15 – replace FPC Assembly Relay SUB PBA 4. If the connector of PBA Complete SUB is damaged – replace the PBA Complete SUB. 5. Replace main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 15(65)

  • Page 16: Loudspeaker (Left Channel)

    Inspect the contact pins of Loudspeaker and the contact pads on the FPC Assembly USB PBA. Action: 1. If dirty – clean them. 2. If the contact pins of Loudspeaker are damaged – replace the Loudspeaker. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 16(65)
  • Page 17 2. If dirty or oxidized – clean the both sides of the BtB connector. 2. If the connector of FPC Assembly USB PBA is damaged – replace the FPC Assembly USB PBA. 3. Replace main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 17(65)

  • Page 18: Earphone

    Troubleshooting Guide (mech) Problem Areas Earphone Ear Speaker N/A. No earphone functionality in the product. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 18(65)

  • Page 19: Microphone

    FPC Assembly Top PBA. Check: Inspect the Carrier holder Mic (a) and the microphone cushion (b) on the Front Assembly. Action: 1. If dirty or clogged – clean them. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 19(65)
  • Page 20 Inspect the microphone on the FPC Assembly Top PBA. Action: 1. If dirty – clean it. 2. If the microphone is damaged – replace FPC Assembly Top PBA. 3. Replace PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 20(65)

  • Page 21: Secondary Microphone

    Troubleshooting Guide (mech) Problem Areas 1.8.2 Secondary Microphone N/A. No secondary microphone in the product. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 21(65)

  • Page 22: Vibrator

    Troubleshooting Guide (mech) Problem Areas Vibrator 1.9.1 Vibrator not generating alerts N/A. No vibrator in the product. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 22(65)

  • Page 23: Camera

    2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the BtB connector or the Main Camera is damaged – replace the Main Camera. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 23(65)

  • Page 24: Video Call Camera Defects

    2. If dirty or oxidized – clean the both sides of the BtB connector. 2. If the BtB connector or chat camera is damaged – replace the chat camera. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 24(65)
  • Page 25 2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the connector of FPC Assembly Top PBA is damaged – replace FPC Assembly Top PBA. 4. Replace main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 25(65)

  • Page 26: Flash Led

    Troubleshooting Guide (mech) Problem Areas 1.11 Flash LED 1.11.1 Flash LED not flashing N/A. No Flash LED in the product. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 26(65)

  • Page 27: Bluetooth And Wlan

    Action: 1. If dirty or oxidized – clean the pad and pin. 2. If the contact pad is damaged – replace the GPS antenna. 3. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 27(65)

  • Page 28: Nfc

    2. If dirty or oxidized – clean it. 3. If the BtB connector or the FPC Assembly Relay SUB PBA is damaged – replace the FPC Assembly Relay SUB PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 28(65)
  • Page 29 2. If dirty or oxidized – clean it. 3. If the BtB connector or the FPC Assembly Relay SUB PBA is damaged – replace the FPC Assembly Relay SUB PBA. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 29(65)

  • Page 30: Gps

    Action: 1. If dirty or oxidized – clean the pad and pin. 2. If the contact pad is damaged – replace the GPS antenna. 3. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 30(65)

  • Page 31: Compass

    Troubleshooting Guide (mech) Problem Areas 1.15 Compass 1.15.1 Compass fails Action: Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 31(65)

  • Page 32: Accelerometer

    Troubleshooting Guide (mech) Problem Areas 1.16 Accelerometer 1.16.1 Accelerometer test fails Action: 1. Do an calibration according to chapter 3.2 in 1274-7274 Test Instruction – mechanical 2. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 32(65)

  • Page 33: Gyroscope

    Troubleshooting Guide (mech) Problem Areas 1.17 Gyroscope 1.17.1 Gyroscope test fails Action: 1. Do an calibration according to chapter 3.1 in 1274-7274 Test Instruction – mechanical 2. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 33(65)

  • Page 34: Ambient Light Sensor

    Check: Inspect the light sensor on the FPC Assembly Top PBA. Action: 1. If dirty – clean it. 2. If damaged – replace the FPC Assembly Top PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 34(65)
  • Page 35 2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the connector of FPC Assembly Top PBA is damaged – replace FPC Assembly Top PBA. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 35(65)

  • Page 36: Proximity Switch

    Troubleshooting Guide (mech) Problem Areas 1.19 Proximity Switch 1.19.1 Proximity switch malfunctions N/A. No proximity functionality in the product. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 36(65)

  • Page 37: Pressure Sensor

    Troubleshooting Guide (mech) Problem Areas 1.20 Pressure Sensor 1.20.1 Pressure Sensor test fails N/A. No pressure sensor on Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 37(65)

  • Page 38: Water Resistance

    1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble 3. If the Cap Audio Jack Assy is damaged – replace it. Run the Water Resistance Test again! 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 38(65)
  • Page 39 1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble 3. If the Cap USB Assembly is damaged – replace it. Run the Water Resistance Test again! 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 39(65)
  • Page 40 1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble 3. If the Back Panel Assy is damaged – replace it. Run the Water Resistance Test again! 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 40(65)

  • Page 41: Real Time Clock

    Troubleshooting Guide (mech) Problem Areas 1.22 Real Time Clock 1.22.1 Real time clock test fails Action: Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 41(65)

  • Page 42: Total Call Time

    Troubleshooting Guide (mech) Problem Areas 1.23 Total call time 1.23.1 Total call time fails Action: Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 42(65)

  • Page 43: External Memory

    PBA to Main PBA and PBA Complete Sub. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean the both sides of the BtB connector. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 43(65)
  • Page 44 3. If the BtB connector of FPC Assembly Relay SUB PBA is damaged – replace the FPC Assembly Relay SUB PBA. 4. Replace PBA Complete Sub 5. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 44(65)

  • Page 45: Security

    Troubleshooting Guide (mech) Problem Areas 1.25 Security 1.25.1 Security fails Action: Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 45(65)

  • Page 46: Fm Radio

    2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the BtB connector or FPC of FPC Audio Jack is damaged – replace the FPC Audio Jack. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 46(65)

  • Page 47: Battery Health Test

    Troubleshooting Guide (mech) Problem Areas 1.27 Battery Health test 1.27.1 Battery Health test fails Action: Replace the battery. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 47(65)

  • Page 48: Flip Slider Counter

    Troubleshooting Guide (mech) Problem Areas 1.28 Flip Slider Counter 1.28.1 Flip Slider Counter fails Action: N/A. No slider functionality in the product. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 48(65)

  • Page 49: Verify Certificates

    Troubleshooting Guide (mech) Problem Areas 1.29 Verify Certificates 1.29.1 Verify Certificates fails Action: 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 49(65)

  • Page 50: Irda Test

    2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the BtB connector or FPC of the FPC Assembly USB PBA is damaged – replace the FPC Assembly USB PBA. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 50(65)

  • Page 51: Tv-Out Test

    2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the BtB connector or FPC of the FPC Assembly USB PBA is damaged – replace the FPC Assembly USB PBA. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 51(65)

  • Page 52: Network & Signal

    3. If the contact pins on PBA Antenna LTE are damaged – replace PBA Antenna LTE. Check: Inspect the connector of RF Cable to PBA Antenna LTE. Action: 1. If not properly connected – disconnect and reconnect it. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 52(65)
  • Page 53 3. Replace Main PBA. Check: Inspect the contact pins on Main PBA and contact pads on Diversity antenna. Action: 1. If dirty or oxidized – clean the pins and pads. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 53(65)

  • Page 54: No/Poor Signal (N/A For Sgp321, Sgp341 And Sgp351)

    Inspect the contact pins on Main PBA and contact pads on Diversity antenna. Action: 1. If dirty or oxidized – clean the pins and pads. 2. If the contact pads are damaged – replace the Diversity antenna. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 54(65)
  • Page 55 Troubleshooting Guide (mech) Problem Areas 3. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 55(65)

  • Page 56: Sim

    Note the orientation of the SIM card to be assembled! 2. Insert the Card Connector Tray into the holder. Note the orientation of the Card Connector Tray to be assembled! 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 56(65)
  • Page 57 2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the BtB connector of FPC Assembly Relay SUB PBA is damaged – replace the FPC Assembly Relay SUB PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 57(65)
  • Page 58 Troubleshooting Guide (mech) Problem Areas 4. Replace PBA Complete Sub 5. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 58(65)

  • Page 59: Charging

    Inspect the connector of the Battery to main PBA. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean the both sides of the BtB connector. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 59(65)

  • Page 60: Battery Will Not Charge By Charge Pad

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the FPC Assembly Charge PBA is damaged – replace 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 60(65)
  • Page 61 1. If dirty or oxidized – clean the pins and pads. 2. If the pins of FPC Assembly Charge PBA are damaged – replace the FPC Assembly Charge PBA. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 61(65)

  • Page 62: Handsfree By Wire

    2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the Audio Jack is damaged – replace the FPC Audio Jack. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 62(65)

  • Page 63: Data Communication

    2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the BtB connector or FPC of the FPC Assembly USB PBA is damaged – replace the FPC Assembly USB PBA. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 63(65)

  • Page 64: Hall Element

    2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the connector of FPC Assembly Top PBA is damaged – replace FPC Assembly Top PBA. 4. Replace Main PBA. 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 64(65)

  • Page 65: Revision History

    Troubleshooting Guide (mech) Revision History Rev. Date Changes / Comments 2013-May-08 Initial release 1274-7272 Rev 1  Sony Mobile Communications AB – Company Internal 65(65)

This manual is also suitable for:

Sgp311Sgp312Sgp321Sgp341Sgp351

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