Summary of Contents for Protect EUROPROT Plus
- Page 1 Troubleshooting of EuroProt+ devices Troubleshooting Arrranged by: Péter Erdős Page: 1 / 28 Zoltán Seida Valid from: PR-MU-27-11 2016-01-22 Revision: 1 Approved by: László Eperjesi...
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Page 2: Table Of Contents
Troubleshooting of EuroProt+ devices Basic information ..................4 The human-machine interface (HMI) ............. 4 Settings of the Ethernet connection ............6 Connection to the device with fix IP address ......... 6 Connection to the device with the embedded DHCP server ....7 Connection to the device ................ - Page 3 Troubleshooting of EuroProt+ devices The scope of this document is to help to identify errors that may occur during the operation of EuroProt+ devices. To achieve the goal of the effective and fast troubleshooting it is recommended to execute the processes described in this document and collect information before contacting Protecta Support.
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Page 4: Basic Information
Troubleshooting of EuroProt+ devices 1 Basic information The EuroProt+ devices indicate immediately any malfunctions due to the embedded fault detection algorithm. Alerts are given by the Device Status LED and the Fault relay. 1.1 The human-machine interface (HMI) The human-machine interface is realized by the front panel of the device, see the picture below. - Page 5 Troubleshooting of EuroProt+ devices 16 pieces user LEDs Three-color, 3 mm circular LEDs Yellow, 3 mm circular LED indicating EOB/RJ-45 (on COM LED the front panel) communication link and activity Capacitive touch key 4 pcs yellow, 3 mm circular LEDs indicating touch key LEDs actions 1 piece three-color, 3 mm circular LED...
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Page 6: Settings Of The Ethernet Connection
Troubleshooting of EuroProt+ devices 2 Settings of the Ethernet connection 2.1 Connection to the device with fix IP address The address can be freely changed by the user. If the user’s computer has fix IP address, then this and the netmask have to be set according to the used IP address range and netmask. -
Page 7: Connection To The Device With The Embedded Dhcp Server
Troubleshooting of EuroProt+ devices 2.2 Connection to the device with the embedded DHCP server The embedded DHCP server can be enabled in System settings Station bus settings menu. If this type of connection needs to be used only through the front panel connector, then the “Front only”... - Page 8 Troubleshooting of EuroProt+ devices Figure 2-3 The possible settings of the user’s computer (with dynamic IP address) Arrranged by: Péter Erdős Page: 8 / 28 Zoltán Seida Valid from: PR-MU-27-11 2016-01-22 Revision: 1 Approved by: László Eperjesi...
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Page 9: Connection To The Device
Troubleshooting of EuroProt+ devices 3 Connection to the device 3.1 Connection with EOB The type of the front panel communication connector can be either RJ-45 or EOB, according to the customer’s requirement. In the second case the user needs EOB (10 Base-Tx interface) or EOB2 (10/100 Base-Tx interface) adapter (EOB2 for newer devices), with which the embedded web-server and for the EuroCAP the device is available. -
Page 10: Connection With Rj45 Connector
Troubleshooting of EuroProt+ devices 3.2 Connection with RJ45 connector If you use the RJ-45 connector on the front panel, then you need only a UTP- cable and a computer. With older computer you might need cross type UTP cable. Figure 3-2 Connection with RJ-45 connector Arrranged by: Péter Erdős Page: 10 / 28 Zoltán Seida... -
Page 11: Handling The Website Of The Device
Troubleshooting of EuroProt+ devices 4 Handling the website of the device The website of the device can be accessed by a compatible web browser through Ethernet connection. In order to display the website correctly, the browser needs to be HTML5 compatible. - Page 12 Troubleshooting of EuroProt+ devices Password for Settings: it locks the settings of the function parameters. Password for Control: it locks the control commands (e.g. circuit breaker control, resetting of latched signals). In the devices delivered from the Protecta factory there are not set any passwords! If there is a password set in a device, it is set by the end-user.
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Page 13: Necessary Data Before Contacting Protecta Support
Troubleshooting of EuroProt+ devices 5 Necessary data before contacting Protecta Support The data below have to be provided when contacting us, so the device can be identified quickly: Serial No. of the device RDSP version CDSP version ... - Page 14 Troubleshooting of EuroProt+ devices Figure 5-2: Main menu on the webpage Figure 5-3: A The Virtual Nameplate Arrranged by: Péter Erdős Page: 14 / 28 Zoltán Seida Valid from: PR-MU-27-11 2016-01-22 Revision: 1 Approved by: László Eperjesi...
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Page 15: Information About Rdsp, Cdsp And Configuration Versions
Troubleshooting of EuroProt+ devices 5.2 Information about RDSP, CDSP and configuration versions The firmware versions can be shown on the device touch screen by touching either of the icons. Figure 5-4 Firmware and configuration information If the local screen cannot be accessed, the web page can also be used to obtain the version information in the advanced ... -
Page 16: Ied-Ep+ S24 With B/W Display
Troubleshooting of EuroProt+ devices Figure 5-5 update manager on the web page 5.3 IED-EP+ S24 with b/w display S24 devices with b/w display have different main screen than the others (Info menu). Here all necessary information keeps rolling on the screen, so they can be read easily. -
Page 17: Normal Start-Up Of The Device
Troubleshooting of EuroProt+ devices Figure 5-6 Front panel of the S24 device 6 Normal Start-up of the Device 1. Connect to supply. 2. The status LED is yellow, then turns red, and finally green. The COM LED flashes once. These all take about 6 seconds together. 3. -
Page 18: Firmware Update
Troubleshooting of EuroProt+ devices 7 Firmware Update New developments, user requests cause the firmwares of the devices to get more and more updates. From time to time there may be updates that are important to install on previously released devices. Firmware update can only be done after contacting the Protecta staff! All digital outputs (relay contacts, trip contacts) must be disconnected from the protected object(s) before commencing firmware update. - Page 19 Troubleshooting of EuroProt+ devices Figure 7-1 The update manager Arrranged by: Péter Erdős Page: 19 / 28 Zoltán Seida Valid from: PR-MU-27-11 2016-01-22 Revision: 1 Approved by: László Eperjesi...
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Page 20: Warning And Error Messages
Troubleshooting of EuroProt+ devices 8 Warning and Error Messages Inappropriate or faulty conditions cause the device to give warning or error messages which can be seen in the advanced status/log menu below the Warnings and Errors point. In some cases the warning/error message can also be seen on the local display of the device. - Page 21 Troubleshooting of EuroProt+ devices Warning message Explanation (Application) example: summarized currents measured by different CT modules, and the “Rated secondary I1-3” “Rated 0x0002 Range mismatch secondary I4” parameters are differently set in the corresponding “CT4 module” function blocks. There is no frequency source set in the 0x0008 Fr.source missing configuration file.
- Page 22 Troubleshooting of EuroProt+ devices The connection of the primary winding in primary- secondary primary-tertiary relation 0x0001 3wind selected in contradiction in the Differential vectorgroup protection function block. Differential protection function block is disabled in this situation. If there are more than one warnings at the same time, the sum of their codes is shown. Arrranged by: Péter Erdős Page: 22 / 28 Zoltán Seida...
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Page 23: Error Messages On The Web Page
Troubleshooting of EuroProt+ devices 8.2 Error messages on the web page In case of errors the status LED turns red. If the web page is accessible, a red STOP sign can be seen below the menu list. When an error occurs, the Failure Relay picks up as well. The device is unable to operate in this state. -
Page 24: Error Messages On The Lcd Screen
Troubleshooting of EuroProt+ devices 8.3 Error messages on the LCD screen If there is a fault while downloading a configuration to the device or updating the firmware, the device enters the emergency mode, which also means that it is unable to operate. The following error messages may appear on the LCD screen if the RDSP and CDSP major version numbers do not match or damaged/corrupted configuration file has been downloaded to the device. - Page 25 Troubleshooting of EuroProt+ devices Figure 8-4 Web page of a device in emergency mode Here the “report.zip” file can be downloaded by using the Get report file button. This file is important for troubleshooting for the Protecta Support. The logs and other message lists are included in the report.zip file, so they do not need to be sent.
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Page 26: Quick Troubleshooting
Troubleshooting of EuroProt+ devices 9 Quick Troubleshooting The table below contains the typical faults/errors that may occur while commissioning or operating the device with possible reasons and solutions to them. LCD display Front panel Status LED Possible fault Suggestion status buttons Dark Dark... - Page 27 Troubleshooting of EuroProt+ devices LCD display Front panel Status LED Possible fault Suggestion status buttons Yellow Working. Working. There is an Check the external time settings and synchronization connections of device the time connected and synchronization the “Timesync device warning” parameter is set in the system...
- Page 28 Troubleshooting of EuroProt+ devices LCD display Front panel Status LED Possible fault Suggestion status buttons more in section switchgear 8.1) status signal errors or VT fuse errors etc. Working Do not react a. a HW module See if there are on touch is faulty any issues with...
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