Sony VGN-NS20E/P User Manual page 169

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Support Options
Can I submit my questions at any time?
Yes, you can submit your questions 24/7, but keep in mind that our e-Support Team can only answer your queries from
Monday till Friday between 8 am and 6 pm.
Is there a cost involved for using e-Support?
No, this is a free of charge service offered to all registered VAIO customers.
How do I know when the e-Support Team has handled my query/case?
As soon as your case has been dealt with by our e-Support Team, you will receive an e-mail, notifying you that your case has
been updated.