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Sony VGN-G21VN/B User Manual

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User Guide

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Summary of Contents for Sony VGN-G21VN/B

  • Page 1: User Guide

    User Guide Personal Computer V G N - G s e r i e s...

  • Page 2: Table Of Contents

    Contents Before Use ...6 Notice ...7 ...8 NERGY Documentation ...9 Ergonomic Considerations ...13 Getting Started ...15 Locating Controls and Ports...16 About the Indicator Lights ...21 Connecting a Power Source ...22 Using the Battery Pack ...23 Shutting Down Your Computer Safely ...30 Using Your VAIO Computer ...31 Using the Keyboard ...32 Using the Touch Pad ...34...
  • Page 3 Using Peripheral Devices...65 Connecting an Optical Disc Drive ...66 Connecting External Speakers ...68 Connecting an External Display ...69 Selecting Display Modes...72 Using the Multiple Monitors Function ...73 Connecting an External Microphone ...75 Connecting a Universal Serial Bus (USB) Device...76 Connecting a Printer ...79 Connecting an i.LINK Device ...80 Connecting to a Network (LAN) ...81 Customizing Your VAIO Computer ...82...
  • Page 4 Precautions ...127 On Handling the LCD Screen ...128 On Using the Power Source ...129 On Handling Your Computer...130 On the Liquid-resistant Structure ...132 On Handling Floppy Disks ...135 On Handling Discs ...136 On Using the Battery Pack...137 On Using Headphones...138 On Handling Memory Stick Media...139 On Updating Your Computer ...140 Troubleshooting ...141...
  • Page 5 Touch Pad...173 Keyboard...174 Floppy Disks ...175 PC Cards ...176 Audio/Video...178 Memory Stick Media ...179 Peripherals ...180 Support Options ...181 Sony Support Information ...181 e-Support ...182 Trademarks ...184...

  • Page 6: Before Use

    Before Use ® Congratulations on your purchase of this Sony VAIO computer, and welcome to the on-screen User Guide. Sony has combined leading-edge technology in audio, video, computing, and communications to provide state-of-the-art personal computing experience. External views illustrated in this manual may look slightly different from those of your computer.

  • Page 7: Notice

    In the manual, the ™ or ® marks are not specified. Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.

  • Page 8: Energy Star

    NERGY As an ENERGY STAR Partner, Sony has determined that this product meets the ENERGY STAR guidelines for energy efficiency. The International ENERGY STAR Office Equipment Program is an international Program that promotes energy saving through the use of computers and their office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption.

  • Page 9: Documentation

    ❑ Regulations, Warranty, EULA and Service Support — Contains Sony GUARANTEE conditions, Safety / Regulations, Modem Regulations, Wireless LAN Regulations, Wireless WAN Regulations, Bluetooth Regulations, End User Software License Agreement, and Sony Support services information.
  • Page 10 ❑ Specifications — The online Specifications describe the hardware and software configurations of your VAIO computer. To view the online Specifications: Connect to the Internet. Go to the Sony online support Web site at http://www.vaio-link.com. ✍ You may have a separate disc for the documentation of bundled accessories.
  • Page 11 Feeling creative? Click this icon for an overview of your software and check out our upgrade options. ❑ Wallpapers Click this icon and check out our most popular Sony and Club VAIO wallpapers. ❑ Links Click this icon and check out our most popular Sony and Club VAIO Web sites. Before Use...
  • Page 12 Before Use Windows Help and Support Windows Help and Support is a comprehensive resource for practical advice, tutorials, and demonstrations to help you learn to use your computer. Use the Search feature, Index, or table of contents to view all Windows Help resources, including those that are on the Internet.

  • Page 13: Ergonomic Considerations

    Ergonomic Considerations You will be using your computer as a portable device in a variety of environments. Whenever possible, you should attempt to take account of the following ergonomic considerations for both stationary and portable environments: ❑ Position of your computer – Place the computer directly in front of you (1). Keep your forearms horizontal (2), with your wrists in a neutral, comfortable position (3) while using the keyboard, touch pad, or external mouse.
  • Page 14 ❑ Viewing angle of the computer's display – Use the display's tilting feature to find the best position. You can reduce eye strain and muscle fatigue by adjusting the tilt of the display to the proper position. Adjust the brightness level of the display as well.

  • Page 15: Getting Started

    Getting Started Getting Started This section describes how to get started using your VAIO computer. ❑ Locating Controls and Ports (page 16) ❑ About the Indicator Lights (page 21) ❑ Connecting a Power Source (page 22) ❑ Using the Battery Pack (page 23) ❑...

  • Page 16: Locating Controls And Ports

    Locating Controls and Ports Take a moment to identify the controls and ports shown on the following pages. Front WIRELESS switch (page 52) Fingerprint sensor (page 90) Presentation/S1 button (page 35) S2 button (page 35) Num lock indicator (page 21) Caps lock indicator (page 21) Scroll lock indicator...
  • Page 17 LCD screen (page 128) Power button Power indicator (page 21) Keyboard (page 32) Touch pad (page 34) Air vent Media Access indicator (page 21) Memory Stick slot (page 43) SD memory card slot (page 47) Built-in speaker (monaural) Headphones jack (page 68) Microphone jack (page 75)
  • Page 18 Right i.LINK (IEEE 1394) S400 port (page 80) Air vent Modem port (page 51) Monitor (VGA) port (page 69) Hi-Speed USB (USB 2.0) port (page 76) Supports high-/full-/low- speeds. Getting Started...
  • Page 19 Left DC IN port (page 22) Hi-Speed USB (USB 2.0) port (page 76) Network (Ethernet) port (page 81) Air vent PC Card slot (page 36) PC Card release button (page 39) Security slot Supports high-/full-/low- speeds. Getting Started...
  • Page 20 Bottom Drain hole (page 132) Air vents Battery LOCK/UNLOCK switch (page 23) Battery connector Battery RELEASE latch (page 29) Getting Started...

  • Page 21: About The Indicator Lights

    About the Indicator Lights Your computer is equipped with the following indicator lights. Indicator Functions Power 1 Illuminates when the power of the computer is on, blinks when the computer is in Sleep mode, and turns off when the computer is in Hibernate mode or off. Battery e Illuminates when the computer is using battery power, blinks when the battery pack is running out of power, and double-blinks when the battery pack is charging.

  • Page 22: Connecting A Power Source

    Connecting a Power Source You can use either an AC adapter or a rechargeable battery pack as a power source for your computer. Using the AC Adapter ✍ Use your computer only with the supplied AC adapter. To use the AC adapter Plug one end of the power cord (1) into the AC adapter (3).

  • Page 23: Using The Battery Pack

    Using the Battery Pack The battery pack supplied with your computer is not fully charged at the time of delivery. Installing the Battery Pack To install the battery pack Be careful not to hit the LCD screen with the battery pack while installing it. Turn off the computer and close the LCD screen lid.
  • Page 24 Getting Started Slide the battery pack diagonally into the battery compartment until the projections (2) on either side of the battery compartment fit into the U-shaped cuts (3) on either side of the battery pack.
  • Page 25 When your computer is directly connected to AC power and has a battery pack installed, it uses power from the AC outlet. Certain rechargeable batteries do not meet Sony quality and safety standards. For safety reasons this computer only functions with genuine Sony batteries designed for this model.

  • Page 26: Charging The Battery Pack

    Charging the Battery Pack The battery pack supplied with your computer is not fully charged at the time of delivery. To charge the battery pack Install the battery pack. Connect the AC adapter to the computer. The computer automatically charges the battery pack (the battery indicator light flashes in a double blink pattern as the battery pack charges).
  • Page 27 Getting Started ✍ When the battery pack is running out of power, both the battery and power indicator lights blink. Keep the battery pack in your computer while it is directly connected to AC power. The battery pack continues to charge while you are using the computer.
  • Page 28 To use the battery care function You can select your desired maximum charge level with the battery care function to reduce battery degradation. Click Start, All Programs, and VAIO Control Center. The VAIO Control Center window appears. Double-click Power Management and Battery Care Function. Click to select the Enable Battery Care Function check box.

  • Page 29: Removing The Battery Pack

    Removing the Battery Pack You may lose data if you remove the battery pack while your computer is on and not connected to the AC adapter or if you remove the battery pack while the computer is in Sleep mode. To remove the battery pack Turn off the computer and close the LCD screen lid.

  • Page 30: Shutting Down Your Computer Safely

    Shutting Down Your Computer Safely To avoid losing unsaved data, be sure to shut down your computer properly, as described below. To shut down your computer Turn off any peripherals connected to the computer. Click Start, the arrow next to the Lock button, and Shut Down. Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically.

  • Page 31: Using Your Vaio Computer

    Using Your VAIO Computer Using Your VAIO Computer This section describes how to get the most out of using your VAIO computer. ❑ Using the Keyboard (page 32) ❑ Using the Touch Pad (page 34) ❑ Using Special-function Buttons (page 35) ❑...

  • Page 32: Using The Keyboard

    Using the Keyboard Your keyboard is very similar to a desktop computer keyboard, but has additional keys that perform model-specific tasks. The VAIO-Link Web site (http://www.vaio-link.com) also contains glossary information to help you use the keyboard. Combinations and Functions with the Fn Key ✍...
  • Page 33 Combinations/Feature Fn + (F10): zoom Fn + (F12): Hibernate Functions Changes the screen resolution to magnify/restore your computer's screen view. ✍ The default resolutions of the standard view and the magnified view are as follows: Standard view: 1024 x 768 pixels Magnified view: 800 x 600 pixels The magnified view is not as clear as the standard view, as it is implemented by applying a lower resolution to the computer screen with a higher resolution.

  • Page 34: Using The Touch Pad

    Using the Touch Pad You can point to, select, drag, and scroll objects on the screen using the touch pad. Action Description Point Slide your finger on the touch pad (1) to place the pointer (2) on an item or object. Click Press the left button (3) once.

  • Page 35: Using Special-Function Buttons

    Using Special-function Buttons Your computer is equipped with special buttons to help you use specific functions of the computer. Special-function button Presentation button S1/S2 buttons Functions Places your computer into Presentation mode. Presentation mode can avoid activating the screen saver, Sleep mode, or Hibernate mode or displaying system notifications during a presentation.

  • Page 36: Using Pc Cards

    Using PC Cards PC Cards allow you to connect portable external devices to your computer. You cannot use the PC Card if you select the option to disable the PC Card slot with the Peripheral Device & Storage Media Restriction Setting Utility or the power supply to the PC Card slot on the VAIO Power Management tab in the Power Options window.
  • Page 37 To insert a PC Card Push the PC Card release button so that the release button pops out. Push the PC Card release button a second time so that the PC Card slot protector pops out. Gently take hold of the protector and pull it out of the slot. Insert the PC Card into the PC Card slot with the front label facing upward.
  • Page 38 Using Your VAIO Computer ✍ Some devices may not function properly if you continuously switch to Normal mode from Sleep or Hibernate mode. For some PC Cards, if you alternate between Normal mode and Sleep or Hibernate mode while the card is inserted, you may find that the device connected to your system through the PC Card is not recognized.

  • Page 39: Removing A Pc Card

    Removing a PC Card Follow the steps below to remove the PC Card while your computer is on. If it is not removed properly, your system may not work properly. To remove a PC Card ✍ To remove a PC Card when your computer is off, skip steps 1 to 7. Double-click the Safely Remove Hardware icon on the taskbar.

  • Page 40: Using The Memory Stick Media

    Using Your VAIO Computer Using the Memory Stick Media Memory Stick media is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras, mobile phones and other devices. Because it is removable, it can be used for external data storage.
  • Page 41 For the latest information about the Memory Stick media, visit the Memory Stick Web site at http://www.memorystick.com/en/. Your computer has been tested and found compatible with Sony branded Memory Stick media with capacity of up to 8 GB that are available as of May 2007.
  • Page 42 Using Your VAIO Computer You cannot use a Memory Stick media if you select the option to disable the Memory Stick slot with the Peripheral Device & Storage Media Restriction Setting Utility or power supply to the Memory Stick slot on the VAIO Power Management tab in the Power Options window. To change the settings, see Protecting Data from Unauthorized Use (page 115) or Managing Power with VAIO Power Management...

  • Page 43: Inserting A Memory Stick Media

    Inserting a Memory Stick Media To insert a Memory Stick media Hold the Memory Stick media with the arrow facing upward and pointing toward the Memory Stick slot. Carefully slide the Memory Stick media into the slot until it clicks into place. The Memory Stick media is automatically detected by your system and the content of the Memory Stick media is displayed.
  • Page 44 To format a Memory Stick media The Memory Stick media has been formatted in the factory default setting and is ready for use. If you want to reformat the media with your computer, follow these steps. Be sure to use the device that is designed to format the media and supports the Memory Stick media when formatting the media. Formatting the Memory Stick media erases the entire data on the media.
  • Page 45 At the confirmation prompt, click OK. The formatting process starts. It may take time to format the Memory Stick media depending on the media. Once completed, click OK. Click Close. Using Your VAIO Computer...

  • Page 46: Removing A Memory Stick Media

    Removing a Memory Stick Media To remove a Memory Stick media Check that the Media Access indicator light is off. Push the Memory Stick media in toward the computer. The Memory Stick media ejects. Pull the Memory Stick media out of the slot. Always remove the Memory Stick media gently, or it may pop out unexpectedly.

  • Page 47: Using Other Memory Cards

    Using Your VAIO Computer Using Other Memory Cards In addition to the Memory Stick slot, your computer is equipped with an SD memory card slot. You can use this slot to transfer data among digital cameras, camcorders, music players, and other audio/video devices.

  • Page 48: Sd Memory Card

    ❑ SDHC memory card ❑ MultiMediaCard (MMC) For the latest information on compatible memory cards, see Sony Support Information support Web site. Your computer has been tested and found compatible only with major memory card media available as of May 2007. However, not all memory card media that meet the same specifications as the compatible media are guaranteed of compatibility.

  • Page 49: Inserting A Memory Card

    Inserting a Memory Card To insert a memory card Locate the SD memory card slot. Hold the memory card with the arrow facing upward and pointing toward the memory card slot. Carefully slide the memory card into the slot until it clicks into place. Do not force the card into the slot.

  • Page 50: Removing A Memory Card

    Removing a Memory Card Do not remove a memory card while the To remove a memory card Check that the Media Access indicator light is off. Press the extended part of the memory card, causing it to extend out from the slot. When the card extends, carefully pull it out of the slot.

  • Page 51: Using The Internet

    Using the Internet Setting Up a Dial-up Internet Connection Before you can connect to the Internet, you need to connect your computer to a telephone line with a telephone cable (not supplied). Once you have set up your telephone cable connection, you are ready to connect to the Internet. To connect a telephone cable Plug one end of the phone cable (1) into the modem port Plug the other end into the wall jack (2).

  • Page 52: Using Wireless Lan (Wlan)

    (radio) connection. So there is no need anymore to pull cables or wires through walls and ceilings. The Sony WLAN supports all normal Ethernet connectivity, but with the added benefits of mobility and roaming. You can still access information, Internet/intranet and network resources, even in the middle of a meeting, or as you move from one place to another.
  • Page 53 Using Your VAIO Computer IEEE 802.11b/g is a wireless LAN standard, using the 2.4 GHz bandwidth. The IEEE 802.11g standard provides high-speed communications, faster than the IEEE 802.11b standard. IEEE 802.11a is a wireless LAN standard, using the 5 GHz bandwidth, and provides high-speed communications of up to 54 Mbps. IEEE 802.11n is a wireless LAN standard, using the 2.4 or 5 GHz bandwidth, and provides high-speed communications of up to 300 Mbps * Actual communication speed varies depending on your access point settings and so on.

  • Page 54: Communicating Without An Access Point (Ad-Hoc)

    Using Your VAIO Computer Communicating without an Access Point (Ad-hoc) An ad-hoc network is a network in which a LAN is created only by the wireless devices themselves, with no other central controller or access point. Each device communicates directly with other devices in the network. You can set up an ad-hoc network easily at home.
  • Page 55 To communicate without an access point (ad-hoc) The IEEE 802.11n standard, using the 2.4 or 5 GHz bandwidth, is not available on ad-hoc networks. Turn on the WIRELESS switch. The Wireless LAN indicator lights up. If the VAIO Smart Network window is not displayed on the desktop, follow these steps: Click Start, All Programs, and VAIO Control Center.

  • Page 56: Communicating With An Access Point (Infrastructure)

    An infrastructure network is a network that extends an existing wired local network to wireless devices by providing an access point (not supplied), for example the Sony Access Point. The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN.
  • Page 57 To connect to a wireless network Make sure an access point is set up. See the manual that came with your access point for more information. Turn on the WIRELESS switch. The Wireless LAN indicator lights up. If the VAIO Smart Network window is not displayed on the desktop, follow these steps: Click Start, All Programs, and VAIO Control Center.
  • Page 58 Stopping Wireless LAN Communication To stop wireless LAN communication Click the button next to or above the WLAN icon in the VAIO Smart Network window. Turning off the wireless LAN functionality while accessing remote documents, files, or resources may result in data loss. ✍...

  • Page 59: Using The Bluetooth Functionality

    Using the Bluetooth Functionality You can establish wireless communication between your computer and other Bluetooth devices such as another computer or a mobile phone. You can transfer data between these devices without cables and up to 10 meters range in open space. To start Bluetooth communications Turn on the WIRELESS switch.
  • Page 60 Notes on using the Bluetooth functionality ❑ The data transfer rate varies, depending on the following conditions: ❑ Obstacles, such as walls, located between devices ❑ Distance between devices ❑ Material used in walls ❑ Proximity to microwaves and cordless telephones ❑...
  • Page 61 ❑ The 2.4 GHz band, with which Bluetooth devices or wireless LAN devices work, is used by various devices. Bluetooth devices use the technology to minimize the interference from other devices that use the same wave length. Simultaneous use of the Bluetooth functionality and wireless communication devices, however, may cause radio interference and result in poorer communication speeds and distances than the standard values.

  • Page 62: Communicating With Another Bluetooth Device

    Using Your VAIO Computer Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer, a mobile phone, a PDA, a headset, a mouse, or a digital camera without the use of any cables.

  • Page 63: Stopping Bluetooth Communications

    To communicate with another Bluetooth device To communicate with another Bluetooth device, you need first to set up the Bluetooth functionality. For setting up and using the Bluetooth functionality, search for Bluetooth information using Windows Help and Support. To open Windows Help and Support, click Start and Help and Support.

  • Page 64: Using The Bluetooth Headset

    Using the Bluetooth Headset The Bluetooth headset (not supplied) will come in handy during a video conference over the Internet using instant messaging software. For details on using the Bluetooth headset, see the manual that came with your Bluetooth headset. To connect the headset with your computer Press and hold the headset power button for at least five seconds to turn on the Bluetooth headset.

  • Page 65: Using Peripheral Devices

    Using Peripheral Devices Using Peripheral Devices You can add functionality to your VAIO computer by using the various ports on the computer. ❑ Connecting an Optical Disc Drive (page 66) ❑ Connecting External Speakers (page 68) ❑ Connecting an External Display (page 69) ❑...

  • Page 66: Connecting An Optical Disc Drive

    Connecting an Optical Disc Drive To use optical CDs and DVDs with your computer, you need to connect an external optical disc drive (not supplied). Connecting an Optical Disc Drive Be sure to connect an external optical disc drive before you launch any preinstalled CD/DVD software. To connect an optical disc drive Choose the USB port (1) you prefer to use.
  • Page 67 Disconnecting an Optical Disc Drive You can disconnect an optical disc drive when your computer is on or off. Disconnecting the drive when the computer is in a power saving mode (Sleep or Hibernate) may cause the computer to malfunction. To disconnect an optical disc drive ✍...

  • Page 68: Connecting External Speakers

    Connecting External Speakers You can enhance the sound quality of your computer by connecting external speakers. To connect external speakers Plug the speaker cable (1) into the headphones jack (2) i. Plug the other end of the speaker cable to the external speaker (3). Turn down the volume of the speakers before you turn them on.

  • Page 69: Connecting An External Display

    Connecting an External Display You can connect an external display (not supplied) to your computer. For example, you can use the computer with a computer display or a projector. ✍ Connect the power cord after connecting all other cables. Connected external displays are used as secondary screens. On the Windows operating system, you can also use an external display to set up multiple monitors.

  • Page 70: Connecting A Multimedia Computer Display

    Connecting a Multimedia Computer Display You can connect a multimedia computer display that includes built-in speakers and a microphone to your computer. To connect a multimedia computer display Plug the power cord of your multimedia computer display (1) into an AC outlet. Plug the display cable (2) (not supplied) into the monitor (VGA) port (3) a on the computer.

  • Page 71: Connecting A Projector

    Connecting a Projector You can connect a projector (for example, the Sony LCD projector) to your computer. To connect a projector Connect the power cord (1) of your projector into an AC outlet. Plug an RGB signal cable (2) (not supplied) into the monitor (VGA) port (3) a on the computer.

  • Page 72: Selecting Display Modes

    Selecting Display Modes You can select which display to be used as the primary monitor when an external display (desktop monitor, etc.) is connected to your computer. If you want to work on your computer screen and the external display at the same time, see Using the Multiple Monitors Function (page 73) for more information.

  • Page 73: Using The Multiple Monitors Function

    Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of your desktop across separate displays. For example, if you have an external display connected to the monitor (VGA) port, your computer screen and the external display can function as a single desktop.
  • Page 74 To select the Multiple Monitors mode Right-click on the desktop and select Personalize. Click Display Settings. The Display Settings window appears. Follow the on-screen instructions to change the settings. ✍ You can also change one of the S button assignments to activate the Multiple Monitors mode with the corresponding S button. To change the S button assignments, press and hold any S button to display the window for changing the assignment.

  • Page 75: Connecting An External Microphone

    Connecting an External Microphone If you need to use a sound input device (for example, to chat over the Internet), you need to plug in an external microphone (not supplied). To connect an external microphone Plug the microphone cable (1) into the microphone jack (2) m. ✍...

  • Page 76: Connecting A Universal Serial Bus (Usb) Device

    Connecting a Universal Serial Bus (USB) Device To prevent your computer and/or USB devices from damage, observe the following: ❑ When moving the computer with USB devices connected, avoid any shock or force to the USB ports. ❑ Do not put the computer into a bag or carrying case when it has USB devices connected. You cannot write data to USB devices if you select the option to restrict the USB ports to read-only access with the Peripheral Device &...

  • Page 77: Connecting A Usb Floppy Disk Drive

    Connecting a USB Floppy Disk Drive You can purchase a USB floppy disk drive and connect it to your computer. To connect a USB floppy disk drive Choose the USB port (1) you prefer to use. Plug the USB floppy disk drive cable (2) into the USB port. Your USB floppy disk drive (3) is now ready for use.

  • Page 78: Disconnecting A Usb Floppy Disk Drive

    Disconnecting a USB floppy disk drive You can disconnect a USB floppy disk drive when your computer is on or off. Disconnecting the drive when the computer is in a power saving mode (Sleep or Hibernate) may cause the computer to malfunction. To disconnect a USB floppy disk drive ✍...

  • Page 79: Connecting A Printer

    Connecting a Printer You can connect a Windows-compatible printer to your computer to print documents. Connecting a Printer Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer. To connect a printer using the USB port Plug the power cord (1) of your printer into an AC outlet.

  • Page 80: Connecting An I.link Device

    Connecting an i.LINK Device Notes on connecting i.LINK devices ❑ Your computer is equipped with an i.LINK port, which you can use to connect to an i.LINK device such as a digital video camcorder. ❑ The i.LINK port on your computer does not supply power to external devices generally powered by i.LINK ports. ❑...

  • Page 81: Connecting To A Network (Lan)

    Connecting to a Network (LAN) You can connect your computer to 1000BASE-T/100BASE-TX/10BASE-T-type networks with an Ethernet network cable. Connect one end of a network cable (not supplied) to the network (Ethernet) port on the computer and the other end to your network.

  • Page 82: Customizing Your Vaio Computer

    Customizing Your VAIO Computer This section briefly describes how to change the main settings of your VAIO computer. Among other things, you will learn how to use and customize the look of your Sony software and utilities, etc. ❑ Setting the Password (page 83) ❑...

  • Page 83: Setting The Password

    Setting the Password In addition to the Windows password, you can use one of the BIOS functions to set a power-on password to protect your computer. Once you have set the power-on password, you will be prompted to enter the password after the VAIO logo appears to start your computer.
  • Page 84 To add the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 85 To add the power-on password (user password) Make sure you set the machine password before setting the user password. Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.

  • Page 86: Changing/Removing The Power-On Password

    Changing/Removing the Power-on Password To change or remove the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 87 To change or remove the power-on password (user password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.

  • Page 88: Adding The Windows Password

    Adding the Windows Password The Windows password comes in handy when you have to share a single computer with other people. By setting the Windows password, you can protect your user account from unauthorized access. Entry of the Windows password will be prompted after you select your user account. Make sure not to forget the password.

  • Page 89: Changing/Removing The Windows Password

    Changing/Removing the Windows Password To change the Windows password Click Start and Control Panel. Click User Accounts and Family Safety or User Accounts. Click User Accounts. Click Change your password. In the Current password field, enter your current password. In the New password and Confirm new password fields, enter a new password. Click Change password.

  • Page 90: Using Fingerprint Authentication

    Using Fingerprint Authentication Your computer is equipped with a fingerprint sensor to provide you with additional convenience. A small horizontal bar located at the upper left of the keyboard is the sensor of the fingerprint reader and will be referred to as the fingerprint sensor hereinafter.

  • Page 91: Precautions On Using Fingerprint Authentication

    ❑ The fingerprint authentication technology does not ensure complete user authentication or complete protection of your data and hardware. Sony assumes no liabilities for any problems and damages arising out of your use of or inability to use the fingerprint sensor.

  • Page 92: Enrolling A Fingerprint

    Enrolling a Fingerprint To use the fingerprint authentication functionality, you must enroll your fingerprint(s) in your computer. ✍ Set the Windows password on your computer before enrollment. See Adding the Windows Password To enroll a fingerprint Up to 10 fingerprints can be enrolled for each user and up to 21 fingerprints can be enrolled for logging onto your system using the Power-on Security feature.
  • Page 93 Customizing Your VAIO Computer If you have failed to enroll a fingerprint, follow these steps to try again. Place the top joint of your finger on the fingerprint sensor (1).
  • Page 94 Customizing Your VAIO Computer Swipe your finger perpendicularly across the fingerprint sensor. Place your fingertip flat in the center of the fingerprint sensor. Scan your fingerprint from the top joint of the finger to the fingertip. Keep your finger in contact with the fingerprint sensor while swiping. Fingerprint enrollment may fail if you move your finger too fast or too slow.
  • Page 95 Customizing Your VAIO Computer Logging Onto Your System To use the fingerprint authentication functionality in place of password entry to log onto your system, you need to set the power-on and Windows passwords and configure your computer for fingerprint authentication. For setting the power-on and Windows passwords, see Setting the Password (page 83).

  • Page 96: Using The Password Bank

    Customizing Your VAIO Computer Using the Password Bank Once you have registered your user information (user accounts, passwords, etc.) for Web sites in the password bank, you can substitute fingerprint authentication for entering information required to access the password-protected Web sites. For detailed information on using the password bank, click Start, All Programs, Protector Suite QL, and Help to read the help file.
  • Page 97 Using Fingerprint Authentication with the TPM With the TPM data encryption feature, using fingerprint authentication can strengthen computer security. For instructions on how to use the TPM, see Using Trusted Platform Module (TPM) For detailed information on using fingerprint authentication with the TPM, click Start, All Programs, Protector Suite QL, and Help to read the help file.

  • Page 98: Using Trusted Platform Module (Tpm)

    ❑ Although your computer is provided with the latest TPM security functions, these functions do not ensure complete protection of your data and hardware. Sony assumes no liabilities for any problems and damages arising out of your use of the functions.
  • Page 99 The restore process using the backup files may fail if you do not set up the automatic backup operations. ❑ The maintenance and management of TPM-protected data must be carried out at your own risk. Sony assumes no liabilities for any defects arising out of your data maintenance and management.

  • Page 100: Important Notice

    Important Notice ❑ Do not encrypt files containing keys to be used for encryption and folders including such files. Encrypting the files in the folders containing basic user keys and others, using the Encrypting File System (EFS) will disable you to launch your TPM software and decrypt the encrypted data in the following cases: ❑...
  • Page 101 ❑ Do not encrypt the following archive, backup, or token files. There will be no way to restore them if you carelessly encrypt them. Sony assumes no liabilities for any troubles and damages arising out of your careless encryption of the following files and folders including them.
  • Page 102 ❑ Do not encrypt the following password reset token or secret files. There will be no way to reset the password if you carelessly encrypt them. Sony assumes no liabilities for any troubles and damages arising out of your careless encryption of the following files and folders including them.
  • Page 103 Configuring the TPM To use the embedded TPM, you need to: Enable the TPM in the BIOS setup screen. Install the Infineon TPM Professional Package. Initialize and configure the TPM. To enable the TPM in the BIOS setup screen Turn on your computer. Press the F2 key when the VAIO logo appears.
  • Page 104 See the on-screen documentation for detailed information. To open the documentation, click Start, All Programs, Infineon Security Platform Solution, and Help. The maintenance and management of TPM-protected data must be carried out at your own risk. Sony assumes no liabilities for any defects arising out of your data maintenance and management.

  • Page 105: Setting Up Your Computer With Vaio Control Center

    Setting Up Your Computer with VAIO Control Center The VAIO Control Center utility allows you to access system information and to specify preferences for system behavior. To use VAIO Control Center Click Start, All Programs, and VAIO Control Center. The VAIO Control Center window appears. Select the desired control item and change the settings.

  • Page 106: Using Vaio Status Monitor

    Using VAIO Status Monitor The VAIO Status Monitor utility allows you to check various settings, such as the power management settings, security settings, and current usage of devices, in the VAIO Status Monitor window. To display the VAIO Status Monitor window Click Start, All Programs, and VAIO Control Center.

  • Page 107: Using The Power Saving Modes

    Using the Power Saving Modes When you use a battery pack as the power source for your computer, you can take advantage of the power management settings to conserve battery life. In addition to the normal operating mode, which allows you to turn off specific devices, your computer has two distinct power saving modes: Sleep and Hibernate.

  • Page 108: Using Sleep Mode

    Using Sleep Mode Sleep mode turns off the LCD screen and places the storage device(s) and the CPU into a low power consumption mode. The umber power light flashes during this mode. If you do not intend to use your computer for a long period of time while it is disconnected from AC power, place the computer into Hibernate mode or turn it off.
  • Page 109 If the computer is not used for a certain period of time, it will enter Sleep mode. To modify this, you can change the Sleep mode settings. To change the Sleep mode settings Right-click the power status icon on the taskbar and select Power Options. Click Change plan settings under the current power plan.

  • Page 110: Using Hibernate Mode

    Using Hibernate Mode In Hibernate mode, the state of the system is saved on the built-in flash memory storage and power is turned off. Even when the battery runs down, no data will be lost. The power indicator light is off in this mode. ✍...

  • Page 111: To Return To Normal Mode

    To return to Normal mode Press the power button. The computer returns to its normal state. If you press and hold the power button for more than four seconds, your computer will turn off automatically. ✍ It takes more time to return to Normal mode from Hibernate mode than from Sleep mode. You can use VAIO Control Center to configure your computer to return to Normal mode when you open the LCD screen lid.

  • Page 112: Managing Power With Vaio Power Management

    Managing Power with VAIO Power Management Power management helps you set up power schemes for running on AC or battery power to suit your requirements for power consumption. VAIO Power Management is a software application developed exclusively for VAIO computers. With this software application, you can enhance the Windows power management functions to ensure better operation of your computer and longer battery life.

  • Page 113: Vaio Power Management Viewer

    VAIO Power Management Viewer To start VAIO Power Management Viewer Click on the VAIO Power Management tab. Alternatively, you can use VAIO Control Center to start VAIO Power Management Viewer. Click Start, All Programs, and VAIO Control Center. Double-click Power Management in the VAIO Control Center window, and then double-click VAIO Power Management Viewer.

  • Page 114: Changing The Performance Setting

    Changing the Performance Setting You can change the memory configuration that affects power consumption during Normal mode. To change the performance setting Click Start, All Programs, and click VAIO Control Center. The VAIO Control Center window appears. Double-click Power Management and Performance. The Performance window appears.

  • Page 115: Protecting Data From Unauthorized Use

    Protecting Data from Unauthorized Use Your computer has the Peripheral Device & Storage Media Restriction Setting Utility installed for protecting your data from unauthorized use. With this software, you can put restrictions on the use of external devices and storage media and USB ports to read-only access.
  • Page 116 Customizing Your VAIO Computer The options you selected may be different from ones on the device depending on the operating conditions. If a message appears stating a mismatch for the options between your computer and the device when you restart the computer, select the options again.

  • Page 117: Configuring Your Modem

    Configuring Your Modem Before you can start using your internal modem (not all modem are built-in), or each time you use your modem while traveling, make sure that the country of the active location defined in the Phone and Modem Options window matches the country you are dialing from.
  • Page 118 Check that your modem is listed on the Modems tab. If your modem is not listed, click Add and follow the wizard. 10 Click Apply/OK. Your modem is configured. Before applying new country settings, make sure your phone cable is disconnected from your computer. Customizing Your VAIO Computer...

  • Page 119: Upgrading Your Vaio Computer

    Upgrading Your VAIO Computer Upgrading Your VAIO Computer Your VAIO computer and memory modules use high precision components and electronic connectors technology. To avoid invalidation of the warranty during your product warranty period, we recommend that: ❑ You should contact your dealer to install a new memory module. ❑...

  • Page 120: Adding And Removing Memory

    Adding and Removing Memory If you want to expand the functionality of your computer, you can increase the memory by installing optional memory modules. Before you upgrade your computer's memory, read the notes and procedures in the following pages. Notes on adding/removing memory modules ❑...
  • Page 121 ❑ Use the special bag delivered with the memory module or wrap the module in aluminum foil to protect it from ESD. ❑ Introducing any liquids, foreign substances, or objects into the memory module slots or other internal components of your computer will result in damage to the computer and any repair costs will not be covered by the warranty.

  • Page 122: Removing And Installing A Memory Module

    Removing and Installing a Memory Module To change or add a memory module Shut down the computer and disconnect all peripheral devices. Unplug the computer and remove the battery pack. Wait until the computer cools down. Unscrew the screw (indicated by the arrow below) on the bottom of the computer and remove the memory module compartment cover.
  • Page 123 Upgrading Your VAIO Computer Grasp the insulation sheet (1) tab and flip open the sheet. The insulation sheet is equipped for module protection. Do not pull it so hard as to damage the sheet.
  • Page 124 Remove the currently installed memory module as follows: ❑ Pull the latches in the direction of the arrows (1). The memory module is released. ❑ Make sure that the memory module tilts up and then pull it out in the direction of the arrow (2). Remove the new memory module from its packaging.
  • Page 125 Slide the memory module into the memory module slot and push it in until it clicks into place. Do not touch any other components on the motherboard. Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot.

  • Page 126: Viewing The Amount Of Memory

    Viewing the Amount of Memory To view the amount of memory Turn on the computer. Click Start, All Programs, and VAIO Control Center. The VAIO Control Center window appears. Double-click the System Information icon under the System Information folder. You can view the amount of system memory. If the additional memory does not appear, repeat the whole installation procedure and restart the computer.

  • Page 127: Precautions

    Precautions Precautions This section describes safety guidelines and precautions to help you protect your VAIO computer from potential damage. ❑ On Handling the LCD Screen (page 128) ❑ On Using the Power Source (page 129) ❑ On Handling Your Computer (page 130) ❑...

  • Page 128: On Handling The Lcd Screen

    ❑ Do not change the LCD screen orientation setting in the Tablet PC Settings window even when there are change options available for selection, as it may make your computer unstable. Sony assumes no liabilities for any defects arising out of making the change.

  • Page 129: On Using The Power Source

    ❑ When the AC adapter is not used, unplug it from the AC outlet. ❑ Use the AC adapter supplied with your computer or genuine Sony products. Do not use any other AC adapter as it may cause a malfunction.

  • Page 130: On Handling Your Computer

    On Handling Your Computer ❑ Clean the cabinet with a soft cloth, which is dry or lightly moistened with a mild detergent solution. Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzine, as these may damage the finish of your computer.
  • Page 131 ❑ Use only specified peripheral equipment and interface cables; otherwise, problems may occur. ❑ Do not use cut or damaged connection cables. ❑ If your computer is brought directly from a cold location to a warm one, moisture may condense inside the computer. In this case, allow at least one hour before turning on the computer.

  • Page 132: On The Liquid-Resistant Structure

    Precautions On the Liquid-resistant Structure Your computer employs the liquid-resistant structure on the keyboard (1) and touch pad (2) that prevents spilled liquid from seeping into internal components of your computer. This structure allows you to drain off liquid, spilled on the keyboard, through the drain hole on the bottom of the computer so as not to leave the liquid inside the computer.
  • Page 133 ❑ If you spill liquid, such as water, on the keyboard, follow these steps: Be sure to take the appropriate measures if you spill liquid, even a small amount, on the keyboard, as it may cause the computer to malfunction. Immediately turn off the computer and disconnect the AC adapter.
  • Page 134 Wipe off the liquid, drained off through the bottom drain hole (3), with a soft, dry cloth. Be sure not to leave any liquid on the bottom of the computer. Move the computer to a dry place. Do not leave the computer on the wet surface as it may cause the liquid to seep into the internal components. Remove the battery pack, and then contact VAIO-Link to have the computer serviced for any damage.

  • Page 135: On Handling Floppy Disks

    On Handling Floppy Disks ❑ Do not open the shutter manually or touch the surface of the floppy disk. ❑ Keep floppy disks away from magnets. ❑ Keep floppy disks away from direct sunlight and other sources of heat. ❑ Keep floppy disks away from any liquid. Do not let them get wet. When you are not using your floppy disk, always remove it from the floppy disk drive and use a storage case.

  • Page 136: On Handling Discs

    On Handling Discs ❑ Do not touch the surface of the disc. ❑ Do not drop or bend the disc. ❑ Fingerprints and dust on the surface of a disc may cause read errors. Always hold the disc by its edges and central hole, as shown below: ❑...

  • Page 137: On Using The Battery Pack

    ❑ Certain rechargeable batteries do not meet Sony quality and safety standards. For safety reasons this computer only functions with genuine Sony batteries designed for this model. When installing another kind of battery, the battery will not be charged and the computer will not function.

  • Page 138: On Using Headphones

    On Using Headphones ❑ Road safety – Do not use headphones while driving, cycling, or operating any motorized vehicle. It may create a traffic hazard and is illegal in some areas. It can also be potentially dangerous to play loud music while walking, especially at pedestrian crossings.

  • Page 139: On Handling Memory Stick Media

    On Handling Memory Stick Media ❑ Do not touch the Memory Stick media connector with your finger or metallic objects. ❑ Use only the adhesive label supplied with the Memory Stick media as a label. ❑ Do not bend, drop, or apply strong shock to the Memory Stick media. ❑...

  • Page 140: On Updating Your Computer

    On Updating Your Computer Confirm that the latest updates have been installed on your computer using the following software applications so that the computer can run more efficiently. To confirm that they have been installed on the computer, follow these steps for each software application: ❑...

  • Page 141: Troubleshooting

    Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before contacting VAIO-Link. ❑ Computer (page 142) ❑ System Security (page 151) ❑ Battery (page 152) ❑...

  • Page 142: Computer

    ❑ Remove any extra memory modules you may have installed since purchase. ❑ Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony rechargeable battery pack and AC adapter, which are supplied by Sony for your VAIO computer.

  • Page 143: What Should I Do If A Bios Error Appears When I Turn On My Computer

    What should I do if a BIOS error appears when I turn on my computer? If the message "Press <F1> to resume, <F2> to setup" appears at the bottom of the screen, follow these steps: Press the F2 key. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.

  • Page 144: What Should I Do If My Computer Or Software Stops Responding

    What should I do if my computer or software stops responding? ❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. ❑ If the Alt+F4 keys do not work, click Start, the arrow next to the Lock button, and Shut Down to turn off your computer. ❑...

  • Page 145: What Should I Do If The Battery Indicator Is Flashing And My Computer Does Not Start

    Why doesn't my computer enter Sleep or Hibernate mode? Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep or Hibernate mode. To restore your computer to normal operating stability Close all open programs. Click Start, the arrow next to the Lock button, and Restart.
  • Page 146 What should I do if a message window, notifying of incompatibility or improper installation of the battery pack, appears and my computer enters Hibernate mode? ❑ This issue could be due to the battery pack not being installed properly. To resolve this issue, turn off your computer and remove the battery pack.

  • Page 147: What Should I Do If I Cannot Remember The Bios Password

    What should I do if my game software does not work or it keeps crashing? ❑ Check the Web site of the game if there are any patches or updates to download. ❑ Make sure you have installed the latest video driver. ❑...
  • Page 148 Troubleshooting Why doesn't my screen turn off when the time selected for the automatic turn-off action has passed? The VAIO Original Screen Saver disables the timer setting, which you can select using the Windows power options, for your screen to turn off. Select the screen saver other than the VAIO Original Screen Saver.

  • Page 149: How Do I Reduce The Volume Of The Recovery Partition

    How do I reduce the volume of the recovery partition? Your built-in flash memory storage contains the recovery partition where data for the system recovery is stored. To reduce the volume of the recovery partition, follow these steps: Insert the recovery disc into an external optical disc drive (not supplied) while your computer is on, turn off the computer, and then turn it on once again.
  • Page 150 How do I check the volume of the recovery partition? Your built-in flash memory storage contains the recovery partition where data for the system recovery is stored. To check the volume of the recovery partition, follow these steps: Click Start, right-click Computer, and select Manage. The Computer Management window appears.

  • Page 151: System Security

    System Security How can I protect my computer against security threats, such as viruses? The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly. You can get important Windows updates by doing the following: Your computer must be connected to the Internet before you can receive updates.

  • Page 152: Battery

    Troubleshooting Battery How do I find the battery charging status? See Charging the Battery Pack (page 26). When is my computer using AC power? When your computer is directly connected to the AC adapter, it uses AC power, even if the battery pack is installed. When should I recharge the battery pack? ❑...

  • Page 153: Can My Computer Enter Hibernate Mode While Using Battery Power

    Troubleshooting Should I be concerned that the installed battery pack is warm? No, it is normal for the battery pack to be warm when it is powering your computer. Can my computer enter Hibernate mode while using battery power? Your computer can enter Hibernate mode while using battery power, but some software programs and peripheral devices prevent the system from entering Hibernate mode.

  • Page 154: Internet

    ❑ Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone. ❑ Make sure that the telephone number the program is dialing is correct. ❑ Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are compatible.) ❑...

  • Page 155: Why Is My Modem Connection Slow

    Troubleshooting Why is my modem connection slow? Your computer is equipped with a V.92/ V.90 compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment, such as fax machines or other modems. If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider (ISP), do any of the following: ❑...

  • Page 156: Networking

    Networking What should I do if my computer cannot connect to a wireless LAN access point? ❑ Connection availability is affected by distance and obstructions. You may need to move your computer away from obstructions or closer to any access point you may be using. ❑...

  • Page 157: What Should I Do If I Cannot Access The Internet

    What should I do if I cannot access the Internet? ❑ Check the access point settings. See the manual that came with your access point for more information. ❑ Make sure your computer and the access point are connected to one another. ❑...

  • Page 158: How Do I Avoid Data Transfer Interruptions

    ❑ Wireless LAN communication occurs on divided frequency bands known as channels. Third-party wireless LAN access point channels may be preset to different channels from Sony devices. ❑ If you are using a wireless LAN access point, see connectivity information contained in the manual that came with your access point.

  • Page 159: Bluetooth Technology

    Bluetooth Technology What should I do if other Bluetooth devices cannot discover my computer? ❑ Make sure both devices have the Bluetooth functionality enabled. ❑ If the Bluetooth indicator is off, turn on the WIRELESS switch. ❑ You cannot use the Bluetooth functionality when your computer is in a power saving mode. Return to Normal mode, then turn on the WIRELESS switch.
  • Page 160 What should I do if other Bluetooth devices cannot connect to my computer? ❑ Make sure the other device is authenticated. ❑ To allow other Bluetooth devices to communicate with your computer, click Start, Control Panel, Hardware and Sound, Bluetooth Devices, and the Options tab and select the Allow Bluetooth devices to connect to this computer check box.

  • Page 161: Why Is My Bluetooth Connection Slow

    Why is my Bluetooth connection slow? ❑ The data transfer speed depends on the obstacles and/or the distance between the two devices, on the radio wave quality, and on the operating system or the software in use. Move your computer and Bluetooth devices closer to each other. ❑...

  • Page 162: Can I Use A Device With Bluetooth Technology On Airplanes

    Troubleshooting Can I use a device with Bluetooth technology on airplanes? With Bluetooth technology, your computer transmits a radio frequency of 2.4 GHz. Sensitive locations, such as hospitals and airplanes, may have restrictions on use of Bluetooth devices, due to radio interference. Check with facility staff to see if use of the Bluetooth functionality on the computer is permitted.
  • Page 163 Troubleshooting Why can't I use the Bluetooth devices when I switch a user? If you switch a user without logging off your system, the Bluetooth devices will not work successfully. Be sure to log off before switching a user. To log off your system, click Start, the arrow next to the Lock button, and Log Off. Why can't I exchange business card data with a cellular phone? The business card exchange function is not supported.

  • Page 164: Optical Discs

    Optical Discs What should I do if I cannot write data to CD media? ❑ Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver. ❑ Stop using the keyboard. ❑ If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using a disc with an affixed adhesive label could cause a write error or other damage.

  • Page 165: Display

    Display Why did my screen go blank? ❑ Your computer screen may go blank if the computer loses power or enters a power saving mode (Sleep or Hibernate). If the computer is in LCD (Video) Sleep mode, press any key to bring the computer back into Normal mode. See Using the Power Saving Modes (page 107) ❑...

  • Page 166: Why Doesn't My Screen Display A Video

    Why doesn't my screen display a video? ❑ If the external display is selected for the display output and the external display is disconnected, you cannot display a video on your computer screen. Stop video playback, change the display output to the computer screen, and then restart video playback.

  • Page 167: What Should I Do If The External Display Remains Blank

    What should I do if the LCD brightness of my screen changes? The LCD brightness setting, adjusted with the Fn+F5/F6 keys, is temporary and may be restored to the original setting when your computer returns to Normal mode from Sleep or Hibernate mode. To save your preference for the brightness, follow these steps: Right-click the power status icon on the taskbar and select Power Options.

  • Page 168: How Do I Run Windows Aero

    How do I run Windows Aero? This Q & A entry applies to selected models only. To run Windows Aero, follow these steps: Click Start and Control Panel. Click Customize colors under Appearance and Personalization. Click Open classic appearance properties for more color options. The Appearance Settings window appears.

  • Page 169: Printing

    Printing What should I do if I cannot print a document? ❑ Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and computer. ❑ Make sure your printer is compatible with the Windows operating system installed on your computer. ❑...

  • Page 170: Microphone

    Troubleshooting Microphone What should I do if my microphone does not work? If you are using an external microphone, make sure the microphone is turned on and is properly plugged into the microphone jack on your computer. How can I prevent microphone feedback? Microphone feedback occurs when the microphone receives the sound from a sound output device, such as a speaker.

  • Page 171: Mouse

    Mouse What should I do if my computer does not recognize my mouse? ❑ Make sure your mouse is securely plugged into the port. ❑ Restart your computer with your mouse connected. What should I do if the pointer does not move when I use my mouse? ❑...

  • Page 172: Speakers

    Speakers What should I do if my external speakers do not work? ❑ If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information. ❑...

  • Page 173: Touch Pad

    Touch Pad What should I do if the touch pad does not work? ❑ You may have disabled the touch pad without connecting a mouse to your computer. See Using the Touch Pad 34). ❑ Make sure that a mouse is not connected to your computer. ❑...

  • Page 174: Keyboard

    Keyboard What should I do if the keyboard configuration is wrong? The language layout of your computer's keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard configuration, follow these steps: Click Start and Control Panel.

  • Page 175: Floppy Disks

    Floppy Disks Why doesn't the Safely Remove Hardware icon appear on the taskbar when the drive is connected? Your computer does not recognize the floppy disk drive. First, make sure the USB cable is properly connected to the USB port. If you need to secure the connection, wait a few moments for the computer to recognize the drive. If the icon still does not appear, follow these steps: Close all programs that are accessing the floppy disk drive.

  • Page 176: Pc Cards

    ❑ See the manual that came with your PC Card for more information. You may need to install driver software if you are not using a Sony PC Card. ❑ If your PC Card, which worked normally before, does not work, you may need to install the most recent driver software.
  • Page 177 Troubleshooting Why doesn't my computer recognize attached devices? For some PC Cards, if you alternate between Normal mode and Sleep or Hibernate mode while the card is inserted into the PC Card slot, your computer may not recognize the PC Card or the connected device. Restart the computer. Why can't I insert my PC Card? ❑...

  • Page 178: Audio/Video

    ✍ i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection. The procedure to establish an i.LINK connection may vary, depending on a software application, an operating system, and a compatible i.LINK device. Not all products with an i.LINK connection can communicate with each other.

  • Page 179: Memory Stick Media

    Memory Stick Media What should I do if I cannot use Memory Stick media, which were formatted on a VAIO computer, on other devices? You may need to reformat your Memory Stick media. Formatting Memory Stick media erases all data, including music data previously saved on it. Before you reformat Memory Stick media, back up important data and confirm that the media does not contain files you want to keep.

  • Page 180: Peripherals

    Peripherals What should I do if I cannot connect a USB device? ❑ If applicable, check the USB device is turned on and using its own power supply. For example, if you are using a digital camera, check if the battery is charged. If you are using a printer, check if the power cable is connected properly to the AC outlet.

  • Page 181: Support Options

    Internet. Using a personalized account, you can log your technical queries with ease. ❑ VAIO-Link help lines: Before contacting VAIO-Link by telephone, try to solve the problem by reading the printed and non- printed documentation. ❑ Visit the other Sony Web sites: ❑ http://www.club-vaio.com if you want to know more about VAIO and become part of the growing VAIO community.

  • Page 182: E-Support

    Support Options e-Support What is e-Support? You have searched our user guides and Web site (http://www.vaio-link.com) but have not found an answer to your question/ issue? e-Support is the ideal solution for you! Our e-Support Web Portal is an interactive Web site on which you can submit any technical query you may have regarding your computer and receive answers from our dedicated support team.
  • Page 183 Support Options Can I submit my questions at any time? Yes, you can submit your questions 24/7, but keep in mind that our e-Support Team can only treat your queries from Monday till Friday between 8am and 6pm. Is there a cost involved for using e-Support? No, this is a complete free of charge service offered to all registered VAIO customers! How do I know when the e-Support Team has handled my query/case? As soon as your case has been dealt with by our e-Support Team, you will receive an e-mail, notifying you that your case has...

  • Page 184: Trademarks

    Support Options Trademarks Sony, Battery Checker, Click to DVD, Click to DVD BD, DVgate Plus, SonicStage Mastering Studio, VAIO Control Center, VAIO Edit Components, VAIO Media, VAIO Power Management, VAIO Power Management Viewer, My Club VAIO, VAIO Update are trademarks or registered trademarks of Sony Corporation.
  • Page 185 Macromedia and Flash are trademarks of Macromedia, Inc. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of their respective owners.
  • Page 186 © 2007 Sony Corporation...

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