Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Sony VGN-AR78E
Summary of Contents for Sony VGN-AR78E
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Page 2: Documentation
The online specifications describe the hardware and software configurations of your VAIO computer. To view the online specifications: 1 Connect to the Internet. 2 Go to the Sony online support Web site at http://www.vaio-link.com. Important Be sure to create recovery discs immediately after your computer is ready for use because there are no recovery discs provided with the computer. -
Page 3: Table Of Contents
Contents Documentation ...2 Printed Documentation ... 2 Non-Printed Documentation ... 2 Important ... 2 Introduction to this guide ...5 Troubleshooting Troubleshooting...8 Computer... 8 What should I do if my computer does not start?... 8 What should I do if a BIOS error appears when I turn on my computer? ... - Page 4 Recovering your VAIO system Before using your computer... 14 Creating your own recovery discs... 16 To create recovery discs ... 16 Backing up and restoring your data using Backup and Restore Center ... 17 To back up your data... 17 To create a restore point ...
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Page 5: Introduction To This Guide
See “Troubleshooting” on page 8. There are more troubleshooting topics on the Sony online support Web site. Go to http://www.vaio-link.com. Always read these sections before contacting VAIO-Link or your local Sony dealer directly. - Page 7 Troubleshooting...
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Page 8: Troubleshooting
❑ Remove any extra memory modules you may have installed since purchase. ❑ Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony rechargeable battery pack and AC adapter, which are supplied by Sony for your VAIO computer. -
Page 9: What Should I Do If A Bios Error Appears When I Turn On My Computer
What should I do if a BIOS error appears when I turn on my computer? If the message “Press <F1> to resume, <F2> to setup” appears at the bottom of the screen, follow these steps: Press the F2 key. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears. -
Page 10: What Should I Do If My Computer Or Software Stops Responding
What should I do if my computer or software stops responding? ❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. ❑ If the Alt+F4 keys do not work, click Start, the arrow button, and Shut Down to turn off your computer. -
Page 11: What Should I Do If A Message Window, Notifying Of Incompatibility Or Improper Installation Of The Battery Pack, Appears And My Computer Enters Hibernate Mode
What should I do if a message window, notifying of incompatibility or improper installation of the battery pack, appears and my computer enters Hibernate mode? ❑ This issue could be due to the battery pack not being installed properly. To resolve this issue, turn off your computer and remove the battery pack. -
Page 12: System Security
System Security How can I protect my computer against security threats, such as viruses? The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly. You can get important Windows updates by doing the following: Your computer must be connected to the Internet before you can receive updates. -
Page 13: Recovering Your Vaio System
Recovering your VAIO system... -
Page 14: Before Using Your Computer
Before using your computer This booklet explains how to resolve problems, make a backup copy of your data, and recover your Sony VAIO VAIO software and Windows features in case of computer malfunctions. ❑ VAIO Recovery Center Contains the following VAIO software, tools, and Windows features: ❑... -
Page 15: Important Information
Important Information In case of virus attacks, computer malfunctions, or accidental erasure, prepare the following in advance: Recovery discs Be sure to create recovery discs immediately after your computer is ready for use because there are no recovery discs provided with the computer. -
Page 16: Creating Your Own Recovery Discs
Creating your own recovery discs Recovery discs enable you to recover your computer system to its original state. You can create the recovery discs with VAIO Recovery Center. Recover the computer system in the following cases: ❑ Your computer has been infected with a computer virus. ❑... -
Page 17: Backing Up And Restoring Your Data Using Backup And Restore Center
Backing up and restoring your data using Backup and Restore Center You can make a backup copy of your data, restore the data, and create a restore point using Backup and Restore Center. To back up your data Making a backup copy of your data is extremely important. If you do not make the backup copy, you will lose various data stored on your hard disk, such as documents or pictures, due to unexpected events or computer viruses. - Page 18 Be sure to create recovery discs immediately after your computer is ready for use. In case you cannot make a backup copy of your data due to computer malfunctions, you can use the recovery discs to make the backup copy. For instructions on how to create the recovery discs, see “To create recovery discs”...
- Page 19 To make a backup copy of your file with the Windows Complete PC Backup and Restore feature Launch VAIO Recovery Center (see page 14). Select Windows Backup and Restore and click Start. Click Back up computer. Click Continue in the User Account Control window. If you are currently logged onto your computer as a standard user, enter an administrator name and password and click Continue.
- Page 20 To restore your data from the backup copy made with the Windows Complete PC Backup and Restore feature Your computer may not work properly after the restore process because restoring your data changes system files. Be sure to make a backup copy of your data before restoring the data. Insert a recovery disc to the drive while the computer is on, turn off your computer, and turn on the computer again.
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Page 21: To Create A Restore Point
To create a restore point What is a restore point? A restore point is created automatically, for example when installing a software driver, and used to restore your computer system files to a previous state. Even though the restore point is created automatically, it is recommended to create the restore point manually before installing software or a software driver on your computer because your computer may become unstable or slow after installing new software or changing the Windows... -
Page 22: Backing Up And Restoring Your Data With The Vaio Software
❑ Using this software does not guarantee to make backup copies of all data on your hard disk. Sony assumes no liabilities for any loss of your data arising out of the backup process. ❑ Disable the Windows hard disk drive encryption feature before using this software. - Page 23 To start the rescue process Insert a recovery disc to the drive while the computer is on, turn off your computer, and turn on the computer again. The System Recovery Options window appears. If you have not yet created the recovery discs, follow these steps: 1 Turn on your computer.
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Page 24: To Restore Your Data With Vaio Data Restore Tool
To restore your data with VAIO Data Restore Tool The VAIO Data Restore Tool software enables you to restore files which have been rescued with the Rescue Data software. To start the restore process Click Start, All Programs, VAIO Data Restore Tool, and VAIO Data Restore Tool. -
Page 25: Restoring The Preinstalled Software Or Software Drivers
Restoring the preinstalled software or software drivers You can restore the preinstalled software or software drivers to the original factory condition with the Reinstall Programs or Drivers program. To use Reinstall Programs or Drivers When the preinstalled software or software drivers do not work normally, follow these steps to restore the preinstalled software or software drivers to the original factory condition. -
Page 26: Finding Out What To Do In Case Of Computer Malfunctions
Finding out what to do in case of computer malfunctions This section describes how to get your computer back to normal before recovering your computer system in case of computer malfunctions. If your computer does not work properly Your computer may become unstable or slow in the following cases: ❑... -
Page 27: If Windows Starts
If Windows starts Follow these steps to get your computer back to normal: Create your recovery discs if you have not yet created them (see page 16). Make backup copies of your valuable files (see page 17). Try any of the following: ❑... -
Page 28: If Windows Does Not Start
If Windows does not start Follow these steps to get your computer back to normal when you cannot start Windows: Try any of the following: ❑ Restore system files from the latest restore point when your computer was working normally (see page 21). ❑... -
Page 29: Recovering Your Vaio System
Recovering your VAIO system This section describes how to recover your computer system. Before starting the recovery process What is a system recovery? A system recovery is to restore your computer to its factory state. Perform a system recovery in the following cases: ❑... - Page 30 About the recovery options There are two recovery options you can select. Normally, we recommend that you perform the Restore C: Drive procedure. ❑ Restore C: Drive All the current data on your C drive will be deleted and the C drive will be restored to its original factory state.
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Page 31: Recovering Your Vaio System When You Can Start Windows
Recovering your VAIO system when you can start Windows You can recover your computer system from the hard disk if you can start Windows. There are two options to recover the computer system: to restore the C drive or to restore your entire computer system. If you cannot start Windows, see “Recovering your VAIO system when you cannot start Windows”... -
Page 32: Recovering Your Vaio System When You Cannot Start Windows
Recovering your VAIO system when you cannot start Windows If Windows does not start, you can select from the following two options: ❑ Recover your computer system using recovery discs. You can recover your computer system using recovery discs when you have damaged or erased the recovery partition data. -
Page 33: Changing The Partition Sizes
Changing the partition sizes This section describes how to change the partition sizes. About hard disk partitioning Hard disk partitioning is to divide a hard disk into multiple partitions. It allows you to organize your data or software on each hard disk partition more effectively. -
Page 34: To Create A Partition With The Windows Feature
To create a partition with the Windows feature Click Start, Control Panel, System and Maintenance, and Create and format hard disk partitions under Administrative Tools. Click Continue in the User Account Control window. If you are currently logged onto your computer as a standard user, enter an administrator name and password and click Continue. -
Page 35: Erasing Everything On Your Hard Disk
Erasing everything on your hard disk This section describes how to erase your data on your hard disk. It is strongly recommended to erase all the data on your hard disk before you dispose of your computer or give it to others. Erasing all of your data on your hard disk with Wipe and Erase Data The Wipe and Erase Data software enables you to wipe out your data on...