Faqs - Panasonic TH-55JZ2000Z Operating Instructions Manual

FAQs

Before requesting service or assistance, please follow
these simple guides to solve the problem.
For details, refer to [eHELP] (Support > FAQs).
≥
It takes several seconds to display the image after
turning the TV on
When turning the TV on, the panel adjustment is
≥
performed. It is not a malfunction.
The TV does not switch on
≥ Check the mains lead is plugged into the TV and the
mains socket.
The TV goes into Standby mode
Auto power standby function is activated.
≥
The remote control does not work or is intermittent
Are the batteries installed correctly?
≥
≥ Has the TV been switched on?
The batteries may be running low. Replace them with
≥
new ones.
Point the remote control directly at the TV's remote
≥
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).*
Situate the TV away from sunshine or other sources of
≥
bright light so they do not shine on the TV's remote
control signal receiver.*
If you are trying to use voice controls, is the remote
≥
control registered (paired) with the TV?
When infrared communication is used
No image is displayed
Check the TV is turned on.
≥
≥ Check the mains lead is plugged into the TV and the
mains socket.
≥ Check the correct input mode is selected.
Is [Luminance Level], [Contrast], [Brightness] or
≥
[Colour] in the Picture menu set to the minimum?
Check all required cables and connections are firmly
≥
in place.
An unusual image is displayed
This TV has a built-in Self Test. Makes a diagnosis of
≥
picture or sound problems.
≥ Turn the TV off with Mains power On / Off switch, then
turn it on again.
If the problem persists, initialise all settings.
≥
The image or sound from external equipment are
unusual when the equipment is connected via HDMI
Set [HDMI Auto Setting] ([Setup] menu) to [Mode1].
≥
No sound is produced from the connected HDMI
equipment
≥ Set the audio output format of the connected HDMI
equipment to PCM.
Voice control function does not work
(p. 19)
If the remote control is not registered (paired) with the
≥
TV, register (pair) the remote control.
≥ Check the network connections and settings.
Parts of the TV become hot
Parts of the TV may become hot. These temperature
≥
rises do not pose any problems in terms of
performance or quality.
When pushed with a finger, the display panel moves
slightly and makes a noise
(p. 16)
There is a little gap around the panel to prevent
≥
damage to the panel. This is not a malfunction.
About the inquiry
Please contact your local Panasonic dealer for
≥
assistance.
If you make an inquiry from a place where this TV is
not present, we cannot answer about contents that
require visual confirmation for connection,
phenomenon, etc. of this TV itself.
[TV Self Test] ([Help] menu)
[Shipping Condition] in [System Menu] ([Setup]
menu)
(p. 14)
(p. 16)
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English