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RHYTHM HAWKEYE Troubleshooting Manual

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TROUBLESHOOTING GUIDE
www.hawkeyeradar.com

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Summary of Contents for RHYTHM HAWKEYE

  • Page 1 TROUBLESHOOTING GUIDE www.hawkeyeradar.com...
  • Page 2 Table of Contents Radar Detection is Listed ‘Unresponsive’ or No Objects Shown in Hawkeye UI Live View Radar does Not Connect to Hawkeye Configuration Software or Makes Many Connections (and is Listed Many Times in the Hardware Monitor Tool) Troubleshooting Power and...
  • Page 3 A simple ping test can verify if the radar or camera is responding. This will need to occur from the processing unit. Hawkeye Configuration Software Open the Hawkeye Configuration Software. From the Hardware Monitor section, verify if the radar is located and if there is communication. Communication data rate is < 1 kB/s The radar configuration or application code may be corrupt.
  • Page 4 Aside from that, the only other possibility is that the radar itself has failed. A spare radar should be installed and evaluated. Hawkeye Configuration Software Open the Hawkeye Configuration Software. From the Hardware Monitor section, verify if the radar is located and if there is communication. Both Devices are Down...
  • Page 5 Troubleshooting Power and Communications Failure Since the camera and radar communications and power is via passive PoE over a single network cable, in most cases if the power is lost, then so is the communications, and vice versa. In very few cases the power is good, and the networking is bad, or the networking is bad, but the power is good.
  • Page 6 8. Finally, if everything has been replaced and checked, replace the radar/ camera unit with a spare and see if the new spare unit operates correctly. If so, have the failed radar/camera unit shipped back to Rhythm with an assigned RMA number.
  • Page 7 Adjust the frequency settings and upload the configurations to the radars. The Detection Objects Disappear When the Vehicle Stops Turn off the Green Phase parameter for the radar using the Command window utility of the Hawkeye Configuration Software. Save the Parameter Setup as a permanent configuration on the radar.
  • Page 8 Statements regarding the suitability of Products for certain types of applications are based on Rhythm’s knowledge of typical requirements that are often placed on Rhythm’s Products in generic/general applications. Therefore, it is important that customer/user has thoroughly tested the Products and has understood the performance and the limitations of the Products before installing the Products for the final applications.

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