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Software Limited Warranty
Except as provided in the applicable software end-user license or program license agreement, including any software products or the
operating system preinstalled by H3 Platform are provided "as is" and with all faults, and H3 Platform hereby disclaims all o ther warranties
and conditions, either express, implied, or statutory, including, but not limited to, warranties of title and non- infringement, any implied
warranties, duties or conditions of merchantability, of fitness for a particular purpose, and of lack of viruses. Some states /jurisdictions do not
allow exclusion of implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in
its entirety. To the maximum extent permitted by applicable law, in no event shall H3 Platform or its suppliers be liable for any special,
incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits or confidential o r other
information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to th e use of or inability to
use the software product, even if H3 Platform or any supplier has been advised of the possibility of such damages and even if the remedy
fails of its essential purpose. H3 Platform is not responsible for any interoperability or com patibility issues. Some states/jurisdictions do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
H3 Platform warrants all pre-installed H3 Platform software will execute its programming instructions when all files are properly installed. H3
Platform does not warrant that the software will be uninterrupted or error free. In the event H3 Platform software fails to e xecute its
programming instructions during the warranty period, the customer's remedy will be either (1) replacement of the H3 Platform software or
(2) a refund upon return of the product and all copies of software as well as installation instructions.
Compatibility
We have tested and verified the compatibility of third-party products and peripherals on the H3 Platform Compatibility List. Please note that
the tests conducted in H3 Platform labs may not have covered every aspect and that changes to firmware or hardware may affect device
compatibility and stability. H3 Platform does not guarantee the compatibility with third-party products and peripherals on the List and
reserves the right to update the List at any time without prior notice.
Repair Service
Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-retailer or distributor where
the customer purchased the product. When requesting for service, the proof of purchase and the product serial number must be provided.
The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product
appropriately to prevent the returned product from suffering in the transportation.
There are no user serviceable parts inside the product. Do not allow any unauthorized service center or personnel to repair or modify the
product. If the original channel is no longer in business or unavailable, the customer may contact H3 Platform Technical Supp ort for
international RMA services. In this case, the customer will be charged for handling fee, $50 (USD), and all fees incurred, including two ways
freight, duties, taxes and brokerage fee.
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