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Summary of Contents for ButterflyMX Keypad
- Page 1 Keypad Troubleshooting Guide...
- Page 2 Does it light up? Give it a full minute to boot)
- Page 3 Does a PoE tester (or a known-good PoE device) indicate that 37 57V reaches the Keypad location?
- Page 4 Installer must investigate power distribution. Possible failure points: ● Physical cable ● POE injector/switch/router ● Network connection Back to Start...
- Page 5 Installer must investigate power distribution. Possible failure points: ● Physical cable ● POE injector/switch/router Back to Start...
- Page 6 Keypad is receiving power. Is it persistently flashing red?
- Page 7 Keypad is receiving power. Next...
- Page 8 Is it flashing yellow for more than 2 minutes?
- Page 9 Is it lit up solid white?
- Page 10 Press any key, does it respond by flashing/audio feedback?
- Page 11 Installer must contact Support. E support@butterflymx.com P 517 4806579 ext 2 Mon-Fri 6am-10pm EST...
- Page 12 Device Working As Expected...
- Page 13 Installer must contact Support. E support@butterflymx.com P 517 4806579 ext 2 Mon-Fri 6am-10pm EST Back to Start...
- Page 14 It’s offline. Installer must test the network -- connect a known-good device (e.g., laptop or "golden keypad"). Does the known-good device get an internet connection?
- Page 15 Installer must investigate network. Possible issues: Physical Network injector/switch/router cabling fault? issue? failure? Back to Start...
- Page 16 Installer must contact Support. E support@butterflymx.com P 517 4806579 ext 2 Mon-Fri 6am-10pm EST...
- Page 17 Installer must contact Support. E support@butterflymx.com P 517 4806579 ext 2 Mon-Fri 6am-10pm EST Back to Start...
- Page 18 Installer must contact Support. E support@butterflymx.com P 517 4806579 ext 2 Mon-Fri 6am-10pm EST Back to Start...
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