Appendix E Troubleshooting - Fujitsu iScanner fi-6010N Getting Started Manual

Appendix E
Troubleshooting
Problem Check Item
Scanner cannot be Has the Startup button been pressed?
turned on. Are the AC cable and AC adapter
properly connected to the scanner?
Scanning does not Has the document been loaded
correctly into the ADF paper chute?
start.
Is the ADF completely closed?
Does the same problem occur after
turning the scanner power off and
back on again, and re-logging in?
Even after pressing
the top cover
[SCAN] button,
Is the button displayed on
scanning does not
the touch panel?
start.
Multifeed errors Do the documents satisfy the
occur frequently. required quality conditions?
Has the document been loaded
correctly into the ADF paper chute?
Is the document stack more than 5
mm thick?
Is the pad assembly dirty?
Is the pad assembly worn out?
Paper is not fed into Do the documents satisfy the
the scanner. required quality conditions?
(Pick errors are
Is the pick roller dirty?
frequent or
document feed
Is the pick roller worn out?
stops midway)
Is there any foreign matter in the
document feed path?
Scanned data is Are the feed rollers dirty?
elongated.
Shadow on the Are the feed rollers dirty?
leading edge of the
scanned data.
Vertical line on the Are the glass scanner windows dirty?
scanned data.
Suggestion
Press the Startup button.
Connect the AC cable and the AC adapter.
Disconnect the AC cable from the scanner, wait at
least ten seconds, then reattach the cable and turn
the power back on again. If the problem persists,
contact your FUJITSU scanner dealer or an
authorized FUJITSU scanner service provider.
Reload the documents into the ADF paper chute.
Close the top cover completely.
Disconnect the AC cable from the scanner, wait at
least ten seconds, then reattach the cable and turn
the power back on again. If the problem persists,
contact your FUJITSU scanner dealer or an autho-
rized FUJITSU scanner service provider.
The top cover [SCAN] button can only be used on
the following screens.
•
"Send e-Mail" screen
•
"Send Fax" screen
•
"Print" screen
•
"Save" screen
•
"Scan Viewer" screen
•
"Scan Test" screen
•
"Message Screen"
Use documents which satisfy the quality conditions.
For more details, refer to the "Operator's Guide".
Riffle and realign the document stack, then load it
back into the ADF paper chute.
Remove sheets from the stack to reduce it to a
thickness of 5mm or less.
Clean the pad assembly.
For more details, refer to the "Operator's Guide".
Replace the pad assembly.
For more details, refer to the "Operator's Guide".
Use documents which satisfy the quality conditions.
For more details, refer to the "Operator's Guide".
Clean the pick roller.
For more details, refer to the "Operator's Guide".
Replace the pick roller.
For more details, refer to the "Operator's Guide".
Clean the document feed path.
Clean the feed rollers.
For more details, refer to the "Operator's Guide".
Clean the feed rollers.
For more details, refer to the "Operator's Guide".
Clean the glass scanner windows.
For more details, refer to the "Operator's Guide".
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Problem Check Item
Scanned data Has the document been loaded
appears skewed or correctly?
distorted.
Quality of scanned Are the glass scanner windows dirty?
data is poor.
Cannot login with Was the Caps Lock on when the
administrator password was entered?
password.
The "Keyboard After turning the scanner off, was the
error or not power turned back on again
keyboard present" immediately?
message is shown
on the screen, the
scanner does not
startup.
Input field entry Has the input field been selected?
entered via the key-
board does not
appear on the
screen.
Saving is not Does the length of the "Save As"
possible after folder path (folder path plus file
pressing [Save] on name) exceed 259 characters?
the "File
Download" dialog
box.
Status screen stops Is there enough free space in the
at "Printing scan drive on which the spool folder for
data to...". the print server exists.
No response from Has the [Download], [Get CSV] or
pressing tab or [Backup] button been selected?
enter key after a file
download operation
has been selected
via the network
interface or the
download process
does not start.
An error occurs Is an Admin Tool of another lan-
when installing an
guage already installed?
Admin Tool.
The login screen is Are the SSL settings correct?
not displayed when
Was the [Yes] button selected on the
connecting via the
"Security Warning" dialog box when
network.
connecting with HTTPS?
fi-6010N Network Scanner Getting Started
Suggestion
Load the document correctly.
Clean the glass scanner windows.
Turn off the Caps Lock and try logging in again.
If the password has been lost or forgotten, contact
your FUJITSU scanner dealer or an authorized
FUJITSU scanner service provider.
Disconnect the AC cable from the scanner, wait at
least ten seconds, then reattach the cable and turn
the power back on again. If the problem persists,
contact your FUJITSU scanner dealer or an
authorized FUJITSU scanner service provider.
Select the input field and try again.
Press the [Cancel] button and try again.
To use the touch panel, touch the input field directly
and try again
Select a "Save As" folder that respects the limit.
Make sure that there is enough space in the drive.
Try pressing a different tab or button on the screen.
Uninstall the existing Admin Tool, and try again.
Close the screen, correct the settings, and try con-
necting again.
Close the screen and try connecting again. Select
the [Yes] button on the "Security Warning" dialog
box when connecting.
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