Help & Troubleshooting - TDS TV+ User Manual

Welcome to TDS TV
Thank you for
choosing TDS
You'll love having your favorite programs, from
live TV to streaming apps, together in one
place. TDS TV+ means total TV unification;
finding shows and movies you want is easy,
intuitive and, well, fun!
Help & Troubleshooting
Got a question? Here's how to find answers:
1. Use the help screens. For general troubleshooting, go to the Home screen, select the
Menu icon , then choose System & Account > Help
2. Use online support. Visit TDS TV+ Customer Service at
3. Call Customer Support. If you still have questions, contact a TDS TV+ Customer Service
agent by calling 1-866-44-TDSTV (1-866-448-3788)
TDS TV®+, and TDS® are registered trademarks of Telephone and Data Systems, Inc. Copyright © 2021, TDS Telecommunications LLC, All Rights Reserved.
TDS TV+: Wireless TDS TV+ Receiver signal quality/range may vary depending on interference, obstructions, and home construction. If signal quality/range is not sufficient,
additional wiring may be required. A minimum of one receiver and a maximum of ten receivers are allowed per account. Compatible equipment is required, and in order
to use the TDS TV+ Receiver over Wi-Fi, you must have a wireless router with 802/11ac Wi-Fi. Normal fees apply. All prices, packages and programming subject to change
without notice. Some channels are not available in all areas. Sports programming is subject to in-market availability and blackouts. Streams are utilized and provisioned over
your internet connection. Bandwidth may restrict the resolution and the number of concurrent TV streams delivered to home; impacting the number of programs a customer
can watch at the same time. Customers electing Standalone TDS TV+ service will be limited to 5 streams over TDS TV+ Receivers before video signal is impacted. Equipment
provided by TDS must be returned upon termination of service or unreturned equipment charges will apply. Return shipping charges may apply. TDS TV+ may not be available
at all TDS service locations. Cloud DVR functionality is included with TDS TV+ and requires a TDS TV+ Receiver and optional monthly DVR storage fee. Downgrading DVR storage
or recording content without available storage will result in deleted recorded content. When content is deleted it will be based on the oldest recorded content first, unless
specified to keep 'as long as possible.' All content, even content marked 'as long as possible,' will automatically be deleted as space is needed for new recordings. Based on
network requirements a limited number of network recordings will expire automatically after 90 days from the date it was recorded. A limit of 10 programs can be recorded
simultaneously. HBO®, Cinemax® and related channels and service marks are the property of Home Box Office, Inc. SHOWTIME and related marks are trademarks of Show-
time Networks Inc., a CBS company. STARZ and related channels and service marks are property of Starz Entertainment, LLC. STARZENCORE and related channels and service
marks are the property of Starz Entertainment, LLC. Visit encoretv.com for air dates/times. Delinquent accounts may lose service. Certain services not available in all areas.
Price may vary by serving area and is subject to change without notice. Services subject to TDS Terms of Service at tdstelecom.com/tos, TDS Privacy Policy at tdstelecom.com/
privacy, and TDS Acceptable Use Policy at tdstelecom.com/use. TDS Telecom®, TDS TV®, and TDS® are registered trademarks of Telephone and Data Systems, Inc. Copyright
© 2021, TDS Telecommunications LLC, All Rights Reserved.
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