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Portal Go Reviewer's Guide
This document will serve as a guide to walk through the setup of your Portal Go device.
Product Overview
Portal Go
Portal Go brings the best of Portal smart video calling to a new form factor, combined with a
10-inch screen, 12MP camera with an ultrawide field of view for more immersive video calls, and
the most requested hardware feature – portability. Portal Go is designed to let conversations
move from room to room, with its integrated handle, grab-and-go charging dock, and
long-lasting battery to maximize portability. It is built to move: now, you can start a conversation
in one room and finish the conversation in another. And when you are not on a call, Portal Go
can also be a portable speaker with room-filling sound for listening to your favorite music
throughout your home, and its elegant design blends naturally into your home.
Quick Specs
● Price: $199 USD
● Display: 10.1-inch HD display, 1280 x 800
● Weight: 3 lbs
In the Box
Your reviewer package includes:
● 1 Portal Go device
● 1 Charging dock
Getting Started
Setting Up Your Portal Go: To set up your device, plug it in, turn it on, and follow the
on-screen set-up instructions to connect to Wi-Fi and your Facebook or WhatsApp account. It's
that easy! Be sure to place and keep your device on the charging dock first (you will need a
sufficient charge to complete the setup process).
You'll need to use your phone or computer to verify your Facebook or WhatsApp account using
the steps on the screen. If you don't already have a Facebook account, sign up at
Facebook.com or download the WhatsApp mobile app on your iOS or Android device to create
a WhatsApp account.
Messenger and WhatsApp: Using Portal requires a Facebook or WhatsApp account (Note:
You can also sign in with a Workplace account if your company has a subscription).
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Related Manuals for Facebook Portal Go
Summary of Contents for Facebook Portal Go
- Page 1 It is built to move: now, you can start a conversation in one room and finish the conversation in another. And when you are not on a call, Portal Go can also be a portable speaker with room-filling sound for listening to your favorite music throughout your home, and its elegant design blends naturally into your home.
- Page 2 You can make Messenger video calls from your Portal Go. If your friends and family don’t have a Portal device, they can still receive Portal video calls on Messenger via their smartphone, tablet, or laptop. End-to-end encrypted voice and video calling on Messenger is now also available as well.
- Page 3 (US/Canada/UK) and Spanish (US) with more languages coming. Note, the device language on your Portal for Spanish (US) is called Espanol (America Latina). Facebook Assistant is not available if you select any other language when you set up your device. Portal does include support for on-screen French, Spanish, and Italian language.
- Page 4 You can create a Room on Portal to video call with up to 50 people at a time. To create a Room or join a Room you’ve been invited to, click on the Contacts App on your device, select “Rooms,” and you will see a full list of your Rooms and have the option to create a Room. You can also manually type in a URL to a Room you were invited to.
- Page 5 Portal app. To add photos to your Digital Photo Frame tap “Add Photos” from the Photo Frame screen and then select the Facebook photo albums you’d like to display. You can also do this by going to Settings and tapping “Digital Photo Frame.” To add photos from your camera roll, download the Portal app and select the photos you’d like to add.
Need help?
Do you have a question about the Portal Go and is the answer not in the manual?
Questions and answers
My portal go won't charge. Bought a new charging dock and still won't charge.
Your Facebook Portal Go may not be charging even with a new charging dock due to the following reasons:
1. Battery Issue: If the device shuts down immediately when removed from the charger, the battery may not be holding a charge.
2. Power Connection: Ensure the charging dock cable is securely connected to the power adapter and that the adapter is properly plugged into a working wall outlet.
3. Official Charger Requirement: The Portal Go will only charge using the official charger that came with the device. If you're using a third-party charger, it may not work.
4. Device Malfunction: If the device is stuck in a boot loop, there may be a hardware or software issue preventing it from charging properly.
If these steps do not resolve the issue, contacting customer support may be necessary.
This answer is automatically generated