Troubleshooting - Dage DA988 User Manual

Troubleshooting

The tablet cannot be turned on.
Please charge it via the DC charger to check if the battery is low. If not, then please reset the tablet.
No sound can be heard from the earphones.
1. Check if the volume is set as 0. Adjust the volume as required.
2. Check the volume of the file attempting to be played.
3. Confirm the earphone is properly connected.
Noise through earphones.
1. Check if the earphone plug is clean, foreign particles can cause static to be heard through the earphone during playback.
2. Check if the music file is damaged. Confirm by playing other music. The damaged file might create serious noises or voice dithering.
Incorrect language displayed.
Please make sure that you have selected the correct language. Set language in (Settings) => (personal) => (Language &input)
Files cannot be downloaded.
1. Make sure the proper connection between computer and tablet.
2. Check if the memory is full.
3. Check if the USB cable is damaged and replace if necessary.
Audio files not playable.
This tablet cannot play audio files that are copy protected. Please ensure that only files that contain no copy protection are transferred to
the tablet.
Video files not playable.
Please check that the video files transferred to the tablet are in the correct size and format. Some files may need to be re encoded to be
played on this tablet.
Fail to open the web page.
Please check whether successfully create the Wi-Fi connection.
Forgot the password or lock pattern
Please contact our customer service team through email or phone, you will be receiving the instruction on how to do the factory reset.
However, all the personal data will be deleted after the factory reset！
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