Eddy products EP5-UL Series Owner's Manual page 4

Send complete unit prepaid with request for repair
including a brief note describing the problem.
"In-Warranty" repaired guns will be returned
promptly, prepaid.
IF YOUR HEAT GUN NEEDS FACTORY SERVICE
"Out-of-Warranty" repairs, if less than $25, will
automatically be repaired. If the amount exceeds
$25, repairs will be made only after authorization is
received from the sender. A standard $8.00 service
charge is required to disassemble and evaluate the
cost of repair.