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All products require a valid proof We’re here to help Monday through Friday from of purchase. 9AM to 7PM EST and Saturday and Sunday 9AM to 4PM. You can reach us at 1-866-SNOWJOE (1 EXCLUSIONS: 866-766-9563), online at snowjoe/com, via email at • Wearing parts like belts, augers, chains and tines help@snowjoe.com or tweet us @snowjoe.