Troubleshooting - Optus ZTE MU5001 Getting Started

Troubleshooting

Problem Recommended Action
The connection If the driver of your device is
between your device abnormal, reinstall the software.
and a PC through a You need to uninstall the
USB cable cannot software first.
be established
automatically.
The connection • Ensure that the WiFi function
between your device is enabled.
and a client through
• Refresh the network list and
WiFi cannot be
select the correct SSID.
established.
• Check the IP address, and ensure
that your client can automatically
obtain an IP address.
• Enter the correct network key
(WiFi password) when you
connect the client to your device.
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Problem Recommended Action
The client connected • Ensure that your nano-SIM card
to the device but is available.
cannot access the
• Change the location and find
Internet.
a place with a good signal.
• Check the settings of the WAN
connection mode.
• Contact Optus and confirm
your APN settings.
The 5G Mobile • Enter the correct address.
Hotspot Please view the label on your
configuration page device to get the default Device
cannot be visited. Manager Website IP address.
• Use only one network adapter
in your PC.
• Do not use any proxy server.
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