SafeCom Nuance Mx Reference Manual

SafeCom Nuance Mx Reference Manual

Proximity reader

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Nuance Mx Proximity Reader
Reference Manual
D60829-07
February 2015

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Table of Contents
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Summary of Contents for SafeCom Nuance Mx

  • Page 1 Nuance Mx Proximity Reader Reference Manual D60829-07 February 2015...
  • Page 2 Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referred to herein are the property of their respective owners.
  • Page 3: Table Of Contents

    Reader does not work with a particular card ........27 Same card results in different ID codes ..........28 The ID code appear different in SafeCom Administrator and Notepad ..28 Reader behaves differently after RMA process ........28 Index ....................29...
  • Page 4: Introduction

    SafeCom Smart Printing solutions. Nuance Mx Proximity Reader series Nuance Mx Proximity Reader series consists of multiprotocol proximity ID devices that works with SafeCom products and allow users to authenticate themselves by presenting their contactless ID card, tag or key fob to the proximity reader.
  • Page 5 Nuance Mx Legic Proximity Reader, Serial SC0976910 Pricing and part numbers are available in SafeCom G4 price list version 7.3 or newer. Details about the Nuance Mx product labels can be found in (2.6.5). The Nuance Mx Proximity Reader series is available as SafeCom Color Front- ends also.
  • Page 6: Requirements

    1 Introduction Requirements In order to use the Nuance Mx Proximity Reader series the following requirements apply:  For use with MFPs and printers, the SafeCom device product (SafeCom Go, SafeCom Controller or SafeCom ID Controller) must be updated to a version listed below or newer.
  • Page 7: Available Documentation

     Chapter 2 Planning your SafeCom solution describes what considerations should be taken when deploying the Nuance Mx proximity readers in existing and new SafeCom solutions.  Chapter 3 AppBlaster describes how to install the AppBlaster application and use it to update the firmware and change the configuration of the Nuance Mx Proximity Readers.
  • Page 8: Document History

     Updated Requirements with information on patching the SafeCom Administrator (1.3).  Updated requirements for SafeCom Go Kyocera to version S96 020.050*02. Revision D60829-05  Updated requirements for SafeCom Go Samsung to version S94 010.010*15, as the previous version S94 010.010*14 cannot be installed after May 19, 2014, due to expired certificate (1.3).
  • Page 9: Planning Your Safecom Solution

    Planning your SafeCom solution Overview The Nuance Mx proximity readers come with preloaded firmware with all supported protocols enabled. This means that in most cases the readers can be deployed as is. However, there are some scenarios that require some planning: User behavior: ...
  • Page 10: Card Reader Compatibility

    2 Planning your SafeCom solution Card reader compatibility The Nuance Mx Proximity Series compatibility with existing SafeCom Proximity Readers falls into 1 of 4 categories: Protocol supported, card number format is the same Protocol supported, card number format may differ...
  • Page 11: Supported Protocols

    2 Planning your SafeCom solution Supported protocols Table 3 and Table 4 in this section listed the supported protocols for the low and high frequency ranges. Notes 1) UID only 2) UID only, read/write depending on demand 4) On request depending on demand 5) Only manchester f/64;...
  • Page 12: Devices And Reader Types

    2 Planning your SafeCom solution Table 4 Supported protocols (Low frequency) Nuance Mx Nuance Mx Legic Proximity Reader Proximity Reader AWID ✓ ✓ Casi Rusco ✓ ✓ Cotag ✓ ✓ EM4100, 4102, 4200 ✓ ✓ EM4150 EM4305 ✓ ✓ FDX-B ✓...
  • Page 13: Card Testing

    2 Planning your SafeCom solution Card testing 2.5.1 Introduction If you suspect, that the card to be tested is a multiprotocol card, it is always good to present the card in two different ways to the reader:  Move the card slowly towards the reader.
  • Page 14: Card Test In Safecom Administrator

    2 Planning your SafeCom solution 2.5.2 Card test in SafeCom Administrator Connect the reader to the USB port of a Windows computer running SafeCom Administrator. Open and login to SafeCom Administrator. On the Actions menu click Options… In the Options dialog click on the Card reader tab.
  • Page 15: Card Test With Tracer Firmware Loaded In Reader

    Hardware details In most cases Nuance Mx Proximity Reader is the one with a USB male connector, which is straight forward to connect to a computer to update or configure using the AppBlaster application covered in Chapter 3. However, special steps may be required if worknig with: ...
  • Page 16: Hp Hardware Integration Pocket (Hip)

    HP hardware integration pocket (HIP) Warning: Read (2.6.1) Electrostatic Discharge (ESD) Handling Procedures. The Nuance Mx Module (print circuit board without casing) is fitted with a mini- USB male connector. The module need to be connected to a computer in order to be firmware updated and/or configured.
  • Page 17: Safecom Color Front-Ends

    2.6.3 SafeCom Color Front-ends The SafeCom Color Front-end need to be opened and the Nuance Mx Proximity Module inside need to be disconnected and connected temporarily with the Nuance SafeCom cable “E33 USB Cable, 45 cm” (p/n SC0344020). Using the E33 cable’s male USB connector the module can now be connected directly to a...
  • Page 18: Serial Connected Nuance Mx Proximity Readers

    2.6.4 Serial connected Nuance Mx Proximity Readers The serial card readers can be connected to the computer via a SafeCom Serial PC Cable (p/n SC0660010). The cable connects to the computer’s RS-232 DB9 connector for communication and 5 Volt power must be supplied via the PS2 keyboard pass-thru connector.
  • Page 19: Product Label Details

    Manufacturer name (M/N TWN4…)  Serial number (S/N 5…) The product labels for the Nuance Mx modules are located on the print circuit board and in addition to the above contain an extra label on the main chip (Mifare NFC or Legic NFC).
  • Page 20: Appblaster

    3 AppBlaster AppBlaster Introduction The AppBlaster is a Windows application that is used to:  Configure, including enabling/disabling of protocols (3.5).  Update firmware (3.7). Requirements  Windows XP SP2 or newer Windows OS (both 32-bit and 64-bit).  Microsoft .NET Framwork 3.5 SP1. Please visit microsoft.com to download and install prior to the installation.
  • Page 21: Start Appblaster

    Note: Doing an interactive configuration in AppBlaster will result in ALL ID codes being written in the same output format (default is Hexadecimal). With the standard SafeCom firmware the HID Prox ID codes are written in Decimal format, whereas all other are written in Hexadecimal format.
  • Page 22 3 AppBlaster Start AppBlaster. On the Handle Project tab select Project Template  Firmware Safecom V1.49. App Safecom Standard V1.00 Non-keyboard emulation (Used for Canon, HP, Lexmark, Ricoh, Samsung, Controller and ID Controller).  Firmware Keyboard V1.49. App Safecom Standard V1.00 Keyboard emulation (Used for Kyocera, Sharp, Xerox, Controller and ID Controller).
  • Page 23: Save Project

    3 AppBlaster 3.5.1 Save Project It is recommended to save the project as it allows you the modify the configuration settings later. In AppBlaster open the Handle Project tab. Open the Manage Project tab and click Save Project. Enter File name and click Save. The project file (*.abp) is saved in the Projects folder.
  • Page 24: Loading A Production Image

    ID code as in a database already and/or is perhaps printed on the phycial ID card. A customized SafeCom filtercard.dll is another way to possibly obtain this. Configuration controls of interest: ...
  • Page 25: Loading Firmware Images

    Click Program Image. After completed programming the reader will beep and is ready for card testing using SafeCom Administrator (2.5.2). Note: The first time this step is performed on the computer, it may fail because the USB driver installation is not completed. Wait for the USB driver installation to complete and try again.
  • Page 26: Loading Tracer Firmware

    (3.8). Install USB driver If the Windows computer does not recognize the Nuance Mx Proximity Reader (the LEDs on the reader does not light) it is possibly because there is no USB driver supporting the reader.Install USB driver on the computer, so it can communicate with all Nuance Mx Proximity Readers variants.
  • Page 27: Troubleshooting

    Troubleshooting Reader does not work with a computer If the Windows computer does not recognize the Nuance Mx Proximity Reader (the LEDs on the reader does not light) it is possibly because there is no USB driver supporting the reader. Install USB driver on the computer (3.8).
  • Page 28: Same Card Results In Different Id Codes

    The ID code appear different in SafeCom Administrator and Notepad If a filtercard.dll has been installed as part of the SafeCom solution the ID codes are different. The filtercard.dll does on-the-fly ID code conversion. This conversion does not occur when the ID code is written into Notepad.
  • Page 29: Index

    5 Index Index Document history, 8 Patent, 2 filtercard.dll, 28 Requirements, 6 Manuals, 7 Third Party Software, 2 Trademarks, 2 D60829-07...
  • Page 30 5 Index D60829-07...

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