Rogers Sierra Wireless AirCard 763S User Manual
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Rogers Sierra Wireless AirCard 763S User Manual

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Sierra Wireless AirCard 763S
Mobile Hotspot
User Guide
4111813, Rev 1

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  • Page 1 Sierra Wireless AirCard 763S Mobile Hotspot User Guide 4111813, Rev 1...
  • Page 3 Preface Important Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be Notice totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any...
  • Page 4 AirCard 763S Mobile Hotspot User Guide Patents This product may contain technology developed by or for Sierra Wireless Inc. This ® product includes technology licensed from QUALCOMM . This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group.
  • Page 5 Preface Contact Information Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 to 5:00 Pacific Time sales@sierrawireless.com E-mail: Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 www.sierrawireless.com Web: Consult our website for up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases: www.sierrawireless.com...
  • Page 6 AirCard 763S Mobile Hotspot User Guide...

  • Page 7: Table Of Contents

    Contact Rogers ........
  • Page 8 AirCard 763S Mobile Hotspot User Guide Use the microSD Card to Share Files over Wi-Fi ....33 Before you Begin ......... . . 33 Share or Access Files over Wi-Fi .
  • Page 9 Contents Specifications ..........65 Mechanical Specifications .
  • Page 10 AirCard 763S Mobile Hotspot User Guide...

  • Page 11: Get Started

    1: Get Started This chapter provides an overview of AirCard 763S Mobile Hotspot features, and instructions on how to set up your mobile hotspot and connect to the Internet. Know Your Device Your mobile hotspot enables you to create a Wi-Fi access point anywhere there is cellular network coverage.

  • Page 12: Mobile Hotspot Buttons And Keys

    AirCard 763S Mobile Hotspot User Guide • AirCard Watcher App for Smartphones and Tablets (see page 18) Mobile Hotspot Buttons and Keys The mobile hotspot has a Power key, Navigation key and a WPS button. Press these buttons or keys alone or in combination to activate various functions. Here’s a summary of how to use them.

  • Page 13: Lcd

    Get Started Mute or Enable Audio To mute or enable audio: 1. Do one of the following: · Press and hold the WPS button + Navigation key for 3 seconds. · Press the Navigation key repeatedly until you see the Alerts LCD screen. Press the Power key to mute or enable audio alerts.
  • Page 14 AirCard 763S Mobile Hotspot User Guide Icons on the LCD Screen The icons on the LCD screen indicate the status of the mobile hotspot. Home Screen Messages and alerts View at http://rogers.hotspot Roaming indicator Wi-Fi Network indicator  Wi-Fi on/off Signal strength Number of connected devices...

  • Page 15: Accessories

    Get Started Icon Indicates Wi-Fi radio disabled or device is in standby mode To adjust the standby timer, see Extend Battery Life on page 28. For information on enabling Wi-Fi, see page 59. (The Wi-Fi radio is disabled icon appears on the LCD screen.) Battery status Indicates the charge status of the battery...

  • Page 16: Set Up And Connect To The Internet

    AirCard 763S Mobile Hotspot User Guide Set Up and Connect to the Internet Insert the SIM Card Depending on your service provider, the SIM card may already be inserted. If you need to insert it: 1. Slide the SIM card under the cover. Install the Battery 1.

  • Page 17: Connect To The Internet

    3. Launch your browser to surf the Internet. Optional: To personalize the mobile hotspot and change the settings, go to the homepage http://rogers.hotspot. Note: To make changes to the mobile hotspot settings on the homepage, you must first log swiadmin in as Administrator.

  • Page 18: Aircard Watcher App For Smartphones And Tablets

    Use this app to view your connection, settings, and data usage from your smartphone or tablet. To manage all hotspot settings, go to the homepage http://rogers.hotspot. Homepage Your mobile hotspot comes configured, perfectly secure, and ready to use, but if you want to change the security settings, the SSID, and other settings, go to your mobile hotspot’s homepage.

  • Page 19: Security Credentials

    The default Admin Password, swiadmin, is printed on a label under the battery. The Admin Password can be 5–31 characters. You can change both of these passwords on the homepage, http://rogers.hotspot. For more information, see Change Device Security Settings...
  • Page 20 AirCard 763S Mobile Hotspot User Guide...

  • Page 21: Use Your Mobile Hotspot

    2: Use Your Mobile Hotspot This chapter provides information on how to use your mobile hotspot. Note: To change settings you need to be logged in as Administrator. See Homepage on page 18. Set Auto Connect and Network Options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network.

  • Page 22: View Data Usage

    If you choose this option, press the Power key and follow the instructions on the LCD screen to connect, or go to the homepage  http://rogers.hotspot and click Connect. See page 16 for more information.

  • Page 23: Select A Language

    Use Your Mobile Hotspot To reset the data counter manually, click Reset. To view details of your Rogers account usage, click View Usage. Select a Language The first time you power on the mobile hotspot, you can choose the desired language.

  • Page 24: View / Block Connected Users

    AirCard 763S Mobile Hotspot User Guide 3. To disable the Wi-Fi radio, beside Enable Wi-Fi, select Off. 4. Click Ok to confirm. View / Block Connected Users To view a list of devices connected to your mobile hotspot and block undesired users: 1.

  • Page 25: Add A Wireless Device To Your Wi-Fi Network

    Use Your Mobile Hotspot 3. Click List of connected devices. 4. Clear the box beside the device in the Block column. 5. Click Save. Add a Wireless Device to your Wi-Fi Network You can connect up to ten wireless devices such as smart phones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames to your mobile hotspot network.

  • Page 26: View Messages / Alerts

    AirCard 763S Mobile Hotspot User Guide • If the Wi-Fi device you are adding to your Wi-Fi network does not have a PIN associated with it: a. Select WPS button method. b. Click Connect. c. Within 2 minutes, press the WPS button on the wireless device you want to connect.

  • Page 27: Use The Gps Feature

    Use Your Mobile Hotspot 3. Click the alert or message subject line to view the entire alert / message. To delete messages, select the box beside the message and click Delete selected. Alerts are deleted automatically when the device status changes. Note: By default, you receive an audio alert when the mobile hotspot receives an alert.

  • Page 28: Battery Settings

    AirCard 763S Mobile Hotspot User Guide 3. Optional: Select the desired mapping service from the drop-down menu and click Save. 4. Select the desired option: · Get GPS Location (One-time satellite fix) · Start GPS Tracking (Continuous tracking) A new window with an animated GPS satellite opens to indicate that the mobile hotspot is attempting to get a GPS fix.
  • Page 29 Use Your Mobile Hotspot 3. In the drop-down list beside Standby Timer on Battery, select the desired time. (The shorter the time, the longer the battery life.) The Standby Timer sets the length of time the mobile hotspot remains active when no devices are connected to the Wi-Fi network.

  • Page 30: Set Audio Alerts

    AirCard 763S Mobile Hotspot User Guide 4. Set the desired options. For example, you can: · Turn the Power LED and LCD backlight off. · Set the time after which the LCD backlight turns off. (The shorter the time, the longer the battery life.) ·...

  • Page 31: Change Device Security Settings

    Use Your Mobile Hotspot 4. Select the desired options. 5. Click Save. Change Device Security Settings To change security settings such as Admin Password, SSID, Wi-Fi encryption, and Wi-Fi Passphrase: 1. On to the homepage, click the Device Security icon ( ). 2.

  • Page 32: View Details About Your Mobile Hotspot

    AirCard 763S Mobile Hotspot User Guide boxes beside Wi-Fi Passphrase visible on device and Show SSID on device. The Wi-Fi encryption options are: · WPA2 Personal AES — Strong security supported by newer Wi-Fi devices (default) · WPA/WPA2 Personal — Strong security supported by most Wi-Fi devices (Use this if you want to connect Wi-Fi devices that do not support WPA2 Personal AES.) ·...

  • Page 33: Contact Rogers

    The file is saved in your Downloads folder as a text file. Contact Rogers Click the My Account icon ( ) on the homepage to go to the Rogers Web site. Use the microSD Card to Share Files over Wi-Fi Your mobile hotspot is equipped with a microSD reader.
  • Page 34 AirCard 763S Mobile Hotspot User Guide 3. Replace the back cover. 4. On the homepage, click the microSD icon ( 5. Choose the File Sharing option: · Network — For sharing files over your Wi-Fi network · USB Tethered — For sharing files using the USB cable to connect the mobile hotspot to the computer.

  • Page 35: Share Or Access Files Over Wi-Fi

    3. Click Next. 4. Highlight Choose another network location..., and click Next. 5. In the Internet or network address field, type http://rogers.hotspot/dav/ and click Next. 6. Leave the default network place name or enter a new one of your choice.
  • Page 36 (if password-protection has been set up), and click OK. Otherwise, leave the password blank and click Cancel. 5. Drag and drop (or copy and paste) files to the rogers.hotspot shared drive that appears in Finder. Smart phones and tablets Complimentary apps are available for iOS/Android smartphones and tablets to share and access files over your Wi-Fi network.

  • Page 37: Recharge The Battery

    Use Your Mobile Hotspot Recharge the Battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. To recharge the battery from a wall socket (fastest option): 1. Attach one end of the micro USB cable to the mobile hotspot and attach the other end to the AC adapter.
  • Page 38 AirCard 763S Mobile Hotspot User Guide...

  • Page 39: Advanced Settings

    3: Advanced Settings This chapter provides information on how to change advanced settings. The advanced settings enable you to configure various aspects of the device such as Wi-Fi settings, WAN settings, router settings, etc. Show Help for Advanced Settings The Advanced Settings section of the homepage comes with built-in context-sensitive online help to assist you in configuring the mobile hotspot.

  • Page 40: Do Not Automatically Install Driver For Usb Tethering

    AirCard 763S Mobile Hotspot User Guide 3. Click Save. Do not Automatically Install Driver for USB Tethering By default, a host driver is installed the first time you connect your mobile hotspot to the computer via the USB cable. This driver enables the mobile hotspot to connect to the Internet when it is tethered to a USB port on the computer via the USB cable instead of using the Wi-Fi network.

  • Page 41: Export / Import Router Options

    Advanced Settings 3. Click Save. Export / Import Router Options You can export and import hotspot (router) settings. This is useful if you have more than one device and you want the same settings on both, or to save your settings before doing a factory reset or changing the settings.

  • Page 42: Set Display Options

    AirCard 763S Mobile Hotspot User Guide 2. On the Device > Basic tab, beside Import Router Settings, type the path or use the Browse button to navigate to the file you want to import. (By default, router setting files are saved to your Downloads folder.) 3.

  • Page 43: Lock Or Unlock Device Keys

    Advanced Settings 3. Click Save. Lock or Unlock Device Keys You can lock the device keys and buttons so you do not accidently select an option you did not intend. To enable the lock / unlock keys feature: 1. On to the homepage, click the Advanced Settings icon ( 2.

  • Page 44: View Wan Information

    AirCard 763S Mobile Hotspot User Guide 4. Click Save. Once this feature is enabled, click Key Lock Now to lock the device keys, or press and hold the Navigation key for 3 seconds to lock / unlock the keys. View WAN Information To view network information, such as the active network, connection status, signal strength, etc.: 1.

  • Page 45: Enable Sim Security

    Advanced Settings 3. Select the desired options. You can use the manual network selection mode to select a mobile network other than your service provider’s when roaming. When a network is manually selected, the device does not automatically connect to your service provider’s mobile network when you re-enter your service provider’s coverage area.

  • Page 46: View Wi-Fi Status And List Of Connected Devices

    AirCard 763S Mobile Hotspot User Guide 4. Enter your PIN and click Submit. You are allowed 5 attempts to enter the correct PIN. If you run out of available attempts the PIN will be locked. If this happens, contact your service provider to receive a PUK number to unlock the PIN.

  • Page 47: Set Wi-Fi Security Options

    Advanced Settings 3. Select the desired options. · SSID Broadcast — If you select Enable, your SSID (network name) will be broadcast to everyone nearby. (Select Disable to not broadcast the SSID.) · Max Wi-Fi users — From the drop-down menu, select the number of users (devices) you want to allow to connect to your Wi-Fi network, up to a maximum of 10.

  • Page 48: Set Mac Filter Mode

    AirCard 763S Mobile Hotspot User Guide 3. Select the desired options and click Save. The options available depend on the Wi-Fi rate. If you want to choose a Wi-Fi encryption other than WPA2 Personal AES or WPA / WPA2 Personal: 1.

  • Page 49: Enable Port Forwarding

    Advanced Settings 3. In the drop-down menu, select Block all in list. 4. Either: · Enter the MAC address of the device and click Add, or · Click List of connected devices and select the box beside the device in the Block column.

  • Page 50: Enable Port Filtering

    AirCard 763S Mobile Hotspot User Guide 3. Select Enabled beside Port Forwarding. Incoming traffic is forwarded to specific ports and devices on your network (using their local IP addresses). Note: Port forwarding creates a security risk. When not required, port forward- ing should be disabled.

  • Page 51: Enable Vpn Passthrough

    Advanced Settings · White List —To select applications allowed to access the Internet Note: Only one list at a time can be active, either a Black List or a White List. 4. Once you have selected the desired applications, click Save. Enable VPN Passthrough If you want to connect to a corporate network using a VPN, you first need to enable VPN connections (passthrough).

  • Page 52: Enable Universal Plug And Play

    AirCard 763S Mobile Hotspot User Guide 3. Select Enable. 4. In the Designated IP Address field, enter the IP address of the computer you want to have in the DMZ. For tips on finding a computer’s IP address, see How do I find my computer’s IP address? on page 57.

  • Page 53: Set Router Lan Options

    Advanced Settings 3. Select Enable. 4. Click Save. Set Router LAN Options To set the router LAN options: 1. On to the homepage, click the Advanced Settings icon ( 2. Go to Router > LAN. 3. Enter the desired information. If the DHCP Server is enabled, it automatically assigns an IP address to each device on the network and manages their configuration information.
  • Page 54 AirCard 763S Mobile Hotspot User Guide...

  • Page 55: Frequently Asked Questions

    4: Frequently Asked Questions This chapter provides answers to questions you may have about your mobile hotspot. (Also see Troubleshooting on page 59.) What do I do if I forget my Wi-Fi Passphrase or Admin Password? The Wi-Fi Passphrase appears on the LCD, unless you have configured it not to show.
  • Page 56 AirCard 763S Mobile Hotspot User Guide How do I turn the mobile hotspot off? Press and hold the Power key for a few seconds, or click the Power off button on the homepage. How do I find out how many users are connected to my mobile hotspot network? The number beside the Wi-Fi icon ( ) on the mobile hotspot LCD shows the...
  • Page 57 Frequently Asked Questions How do I find my computer’s IP address? The steps for finding your computer’s IP address depend on the operating system. Windows 1. Open the command prompt window. a. Click Start > Run. b. Type cmd or command and click OK. 2.
  • Page 58 AirCard 763S Mobile Hotspot User Guide Linux Refer to the user documentation for the Linux distribution. Other operating systems Refer to the user documentation for your operating system or computer.

  • Page 59: Troubleshooting

    (The first time you do this, it will take a few moments for the drivers to install.) 2. Launch your browser and go to the homepage http:// rogers.hotspot. 3. Click the Wi-Fi users icon ( 4. Under Enable Wi-Fi, select On. 5. Click Save.
  • Page 60 Unable to access the homepage when connected to a If you are using your mobile hotspot while connected to a VPN, you may not be able to access the mobile hotspot using http://rogers.hotspot. To access the homepage, enter the address http://192.168.1.1 in your browser.

  • Page 61: Reset The Mobile Hotspot

    Troubleshooting Reset the Mobile Hotspot You can reset the Mobile hotspot to the factory setting on the device or on the homepage. This is useful if you have lost your Wi-Fi Passphrase. To reset the mobile hotspot on the device: 1.

  • Page 62: Alerts

    AirCard 763S Mobile Hotspot User Guide Alerts SIM not installed Ensure that the SIM card is installed correctly. See Insert the SIM Card page 16. SIM Error — Check SIM Ensure that the SIM card inserted in your mobile hotspot is from your service provider.
  • Page 63 Troubleshooting Connection Alerts f you receive any of the following connection alerts, contact your service provider. Table 5-1: Connection alerts Alert Description Operator Determined Barring LLC or SNDCP failure Insufficient resources Missing or unknown APN Unknown PDP address or type User authentication failed Activation rejected by GGSN Service Option not supported...
  • Page 64 AirCard 763S Mobile Hotspot User Guide Table 5-1: Connection alerts (Continued) Alert Description Message not compatible with the protocol state Protocol error, unspecified Invalid Connection ID Invalid NSAPI Invalid PRI NSAPI Invalid Field SNDCP Failure RAB Setup Failure No GPRS Context PDP Establish Max Timeout PDP Activate Max Timeout PDP Modify Max Timeout...

  • Page 65: Specifications

    6: Specifications Mechanical Specifications Weight 108 g (3.8 oz.) Length 97.4 mm (3.8 in.) Width 57.1 mm (2.25 in.) Thickness 15.7 mm (0.6 in.) Environmental Specifications Operating temperature 0° C to 35° C (32° F to 95° F) Storage temperature -10°...
  • Page 66 AirCard 763S Mobile Hotspot User Guide...

  • Page 67: Regulatory And Safety Information

    7: Regulatory and Safety Information Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the AirCard 763S Mobile Hotspot are used in a normal manner with a well-constructed network, the AirCard 763S Mobile Hotspot should not be used in situations where failure to transmit or receive data...

  • Page 68: Regulatory Information For North America

    AirCard 763S Mobile Hotspot User Guide Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both. Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
  • Page 69 Regulatory and Safety Information If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 70 AirCard 763S Mobile Hotspot User Guide...

  • Page 71: Index

    Index accessories icons on the LCD screen, 14 included, 15 IP address, finding, 57 purchasing optional accessories, 15 add a wireless device, 25 Admin Password, 19 Admin Password, forgot, 55 keys AirCard Watcher App, 18 description, 12 alerts, 26, 30 lock / unlock, 12, 43 audio, mute /...
  • Page 72 AirCard 763S Mobile Hotspot User Guide security, change settings, 31 share files over Wi-Fi, 33 SIM card, inserting, 16 passthrough, 51 SIM security, enable, 45 specifications, 65 WAN information, view, 44 white list, 49, 51 tethered mode Wi-Fi network options, 46 first time you use it, 17 Wi-Fi...

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