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SMART DIAGNOSIS™
Using the Smart Diagnosis™
Function
Should you experience any problems with the oven,
it has the capability of transmitting data via your
telephone to the LG Customer Information Center.
1
Call the LG Customer Information Center at
1-800-243-0000 (U.S.).
2
When instructed to do so by the call center
agent, hold the mouthpiece of your phone over
the Smart Diagnosis™ logo on the control panel.
NOTE
• Do not touch any other buttons.
SMART DIAGNOSIS™
3
Open the oven door. Press and hold the Clear
button for 8 seconds, until "5" appears in
the display. Release the button and audible
transmission tones start sounding.
4
Keep the phone in place until the tone
transmission has finished. The display will count
down the time.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
in using the information transmitted for analysis.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
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