Using Smartdiagnosis - LG WD-14A8RD7 Owner's Manual

Troubleshooting guide
NOTE
• SMARTDIAGNOSIS™ function is available only for the products with a SMARTDIAGNOSIS™ mark.
In case of a mobile phone with static option, the SMARTDIAGNOSIS™ function might not operate.

Using SMARTDIAGNOSIS™

• Only use this feature when instructed to do so by the call center.
The transmission sounds similar to a fax machine, and so has no meaning except to the
call center.
• SMARTDIAGNOSIS™ cannot be activated if the washer does not power up.
If this happens, then troubleshooting must be done without SMARTDIAGNOSIS™.
If you experience problems with your washer, call to Customer Information Center.
Follow the call center agent's instructions, and do the following steps when requested:
Max. 10 mm
3. Touch and hold the "Temp." button for three seconds, while holding the phone mouthpiece
to the icon or Power button.
4. Keep the phone in place until the tone transmission has finished.
This takes about 17 seconds, and the display will count down the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be
asked to try again.
• Pressing the Power button during the transmission will shut off the SMARTDIAGNOSIS™.
5. Once the countdown is over and the tones have stopped, resume your conversation with
the call center agent, who will then be able to assist you using the information transmitted
for analysis at the call to Customer information center.
• Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional
method of troubleshooting through service calls. The effectiveness of this feature depends
upon various factors, including, but not limited to, the reception of the cellular phone being
used for transmission, any external noise that may be present during the transmission, and
the acoustics of the room where the machine is located.
Accordingly, LG does not guarantee that Smart Diagnosis would accurately troubleshoot any
given issue.
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1. Press the Power button to turn on the washer. Do not
press any other buttons or turn the cycle selector knob.
2. When instructed to do so by the call center, place the
mouthpiece of your phone very close to the Power button.