Part 4. Troubleshooting; Installation Problems; Video Problems; No Video - UCEC USB 2.0 UVC Quick Start Manual

1. Installation Problems

It is recommended disable any Anti-Virus or other background software you may have
running while installing this software. Otherwise this can cause the software run with a exhibit unexpected or
unpredictable behavior.
►Access Denied error:
Verify you are logged in as an Admin user for the computer.
►No Product Key:
Check on the back of the envelope that the Install CD was packaged in. If not, please contact us, we will
provide you with the new product key.

2. Video Problems

2.1 No video:

Check your cable connections to make sure they are secure.

Verify you are connecting your cables to the ports labeled "Output‟ on your video player.

Verify you are only connecting one type of video cable,

Verify the output ports of your video player work by testing them with your television.

Verify the UCEC Video Capture is plugged into your computer directly and not through a USB hub.

Check your video & audio device settings from the Record Settings control panel.

Disconnect additional monitors

*** If the above steps can't solve this problem, if you use the windows computer, have you used
the old UCEC Video capture or any other video capture device before?
If yes, you need to uninstall their driver, if you don't know how to uninstall the driver, you can
contact us.
2.2 Black & White video:
Verify your video tape was recorded in the same video standard format for your region. If it was

not, see the Converting

2.3 Choppy video or Choppy audio:

Verify your computer meets the programs minimum system requirements. Avoid the following actions
while recording and burning:
- Run other applications in full screen mode.
- Run CPU intensive programs.
Distorted lines at top or bottom of screen:
● Clean VCR/camcorder tape heads.
● Adjust VCR/camcorder video tracking.
(These lines are not usually visible on a regular television because a TV typically presents in
overscan mode – causing the edges of the video to be out of view)

2.4 Can't recognize this video capture when is plugged into any of the USB Port?

If you use windows computer, you need to uninstall all software and drivers of any video capture devices. And

Part 4. Troubleshooting

PAL/NTSC
(and other video standards) section in the appendix.
RCA (yellow)
21
or S-Video.