Summary of Contents for Avtec USB NENA
- Page 1 Scout™ Configuration Guide Avtec USB NENA Jack Box Revision 9 Part Number 1900-340-5012 This document is confidential. Phone: 1-803.358.3600 • Fax: 1-803.358.3636 100 Innovation Place • Lexington SC 29072 USA avtecinc.com...
- Page 2 Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 Copyright © . All rights reserved. 2021 Avtec, LLC This document contains proprietary information that is protected by copyright. No part of this document may be reproduced, stored in a retrieval system, or...
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Page 3: Table Of Contents
Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 Contents Introduction Installing the USB NENA Jack Box Hardware Components Installing the Hardware Components Windows Configuration Software Configuration Configuring USB Jack Boxes Configuring the External Audio Interface Configuring the Endpoint for NENA Devices Creating a Line Pad for a NENA Endpoint Operating the USB NENA Jack Box... -
Page 4: Introduction
UIDE Introduction NOTE This guide is for the Avtec USB NENA Jack Box operating on the Software Media Workstation. For information regarding the Hardware Media Workstation, see the NENA/Deskset for Hardware Media Workstation Configuration Guide. This document explains the setup, configuration, and use of the USB NENA Jack Box. -
Page 5: Installing The Usb Nena Jack Box
2. Connect the NENA cable to the jack box's NENA port and to the NENA device. 3. Connect the hookswitch cable for the Avtec handset cradle feature into the Aux Inputs port. Use the following table as a guide to determine the correct Aux Inputs connection. -
Page 6: Windows Configuration
Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 Windows Configuration Avtec recommends unchecking the power management feature checkbox for each USB NENA Jack Box that displays in the Windows Device Manager. Perform the following to disable power management: 1. -
Page 7: Software Configuration
6. Exit the Device Manager. Software Configuration After installing the hardware components for the USB NENA Jack Box, you must perform a series of software configuration steps to enable the jack box and external audio interface functionalities. This configuration occurs in... - Page 8 Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 5. In the Settings section, Windows Input Level (%) field, enter the percentage of the input level of the Windows Microphone level that this jack box should use. Range: 0 to 100%. Default: 25%.
- Page 9 Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 IMPORTANT The microphone level must be set using this property instead of through the Windows Control Panel. Changes made to the microphone level slider in the Windows Control Panel are NOT reflected in Scout's console configuration.
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Page 10: Configuring The External Audio Interface
Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 10. Select the priority level of the jack box for simultaneous PTT interactions in the Avtec Jack Box Priority field. Default: DISPATCHER. 11. Under the PTT Interactions section, Enabled by On-Screen PTT field, select whether the PTT function pad enables microphone input for the jack box. - Page 11 Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 The Avtec USB External Audio Interface page displays with the USB Device Name and Model Number fields populated. 4. Select ENABLED from the Enabled? dropdown. The Avtec USB External Audio Interface page displays additional fields.
- Page 12 Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 6. In the Settings section, from the Receive Audio Mode dropdown, select FULL DUPLEX. 7. Enter the value of the Windows microphone level, as a percentage, for this jack box in the Windows Input Level (%) field.
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Page 13: Configuring The Endpoint For Nena Devices
Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 d. The VAGC Max Gain (dB) field, enter the maximum amount of gain VAGC will apply for receive audio to remain at or above the VAGC Low Target (dB). Range: 0 to 23 dB. Default: 20 dB. -
Page 14: Creating A Line Pad For A Nena Endpoint
Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 Creating a Line Pad for a NENA Endpoint 1. In Scout Manager, on the Configuration tab, select the Screens folder. 2. Double-click the screen where you want to place the line pad for the NENA device. - Page 15 Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 6. Select the endpoint you configured with the Endpoint Editor. Phone: 1-803.358.3600 • Fax: 1-803.358.3636 100 Innovation Place • Lexington SC 29072 USA avtecinc.com • sales@avtecinc.com...
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Page 16: Operating The Usb Nena Jack Box
Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 Operating the USB NENA Jack Box Rules of Operation Avtec USB NENA Jack Boxes operate according to these rules: Scout supports configuring up to four USB jack boxes and only one external audio interface per console position. -
Page 17: Audio Tuning For Nena Devices
Audio Tuning for NENA Devices Audio volume and quality can be adjusted in many different ways when the Avtec USB NENA Jack Box interfaces with Scout. These options consist of physical settings and settings on the Avtec USB External Audio Interface webpage. -
Page 18: Appendix A: General Information
IMPORTANT Use caution when setting these fields. Avtec recommends first adjusting the Windows Input Level (%) and Mic Gain (dB) fields before attempting to adjust any VAGC setting. Mic Gain (dB) adjustments should only be made in small increments. -
Page 19: Additional Documentation
This section lists use cases of the USB NENA Jack Box. Up to four USB NENA jack boxes and one external audio interface can connect to a Scout console, which allows supervisors to join a dispatcher's call, to accommodate multiple dispatcher trainees, or to provide redundancy in the event of jack box failure. - Page 20 Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 Weight: 2 lbs, including cable (0.91 kg) Color: Silver/Black Electrical: Connectivity: 10 ft (3.05 m) USB 2.0 A to B detachable cable Power Source: +5V DC via USB @ 400 mA max...
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Page 21: Appendix B: Usb Nena Jack Box Hardware Views
Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 Appendix B: USB NENA Jack Box Hardware Views The USB NENA Jack Box features the following connections: USB NENA Jack Box – Front Panel Jacks – Connects the jack box to a handset or headset Mute/PTT LED –... -
Page 22: Appendix C: Understanding The Hardware Connections
Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 Aux Inputs - The hookswitch cable for the Avtec handset cradle feature is wired to the terminal block connector so that when the terminal block connector (green) is inserted, the cable's black wire connects to the input #3... -
Page 23: Appendix D: Understanding External Audio Interface
External Audio Interface (EAI) provides a connection for analog audio from a field device directly into a console position. With the Avtec USB NENA Jack Box, the external audio interface functionality is physically built into the device; the EAI and jack box function as separate components. - Page 24 Avtec USB NENA Jack Box Configuration Guide | October 2021 | Revision 9 Appendix E: NENA Jack Box Audio Flow The following diagram illustrates how audio flows using a USB NENA Jack Box at a single Scout console position. The bottom flow represents dispatcher outbound audio, while the top flow represents dispatcher inbound audio: Troubleshooting The following table provides troubleshooting suggestions.
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