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TROUBLESHOOTING
Attempt to reconnect failed
When the headset is connected with your mobile phone successfully for the first time, it will
search and reconnect the paired device automatically when power on. If failed, please pair
and connect again.
How to remove automatic connection to a device
When powered on, press and hold the volume+ and the volume- buttons simultaneously for
5 seconds to clear the pairing record. The LED indicator lights will flash blue and red at the
same time, meaning the pairing record has been cleared and the headset will not
automatically connect back to the previously device. When there are various connection
problems, try clearing the pairing records first.
Need password to pair
Some connection devices require a password for pairing. If not shown on the device's screen,
we recommend trying any of the following basic codes: "0000", "8888", "1111" or "1234".
Device not charging the headset
Any car charger, power bank, PC USB port, or any adaptor with DC 5V and at least 500mA
can provide charge for this item. Ensure your selected device has meets these requirements.
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