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HANS™ Premium Water
Treatment Module
Owner's Manual
HPW Treatment Module is certified by IAPMO R&T to NSF/ANSI 61
for material safety requirements only and NSF/ANSI 372 for all HPW
Treatment Module configurations: 8972 Single Cell, 8935 2-Cell
Series, 8936 3-Cell Series, 8937 2 Cell Parallel, 8938 3-Cell Parallel,
and 8939 3-Cell Series Parallel.
HPW Treatment Module have been evaluated by ASSE International
for Halal compliance.
HPW Treatment Module is certified by IAPMO R&T to NSF/ANSI 44
for the following model numbers: 8938-01-100-100-100, 8937-01-
100-100, and 8972-01-100.
8960-01
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Summary of Contents for Hans 8960-01
- Page 1 HANS™ Premium Water Treatment Module Owner’s Manual 8960-01 HPW Treatment Module is certified by IAPMO R&T to NSF/ANSI 61 for material safety requirements only and NSF/ANSI 372 for all HPW Treatment Module configurations: 8972 Single Cell, 8935 2-Cell Series, 8936 3-Cell Series, 8937 2 Cell Parallel, 8938 3-Cell Parallel, and 8939 3-Cell Series Parallel.
- Page 2 Document Revision Table Revision Date Section(s) Revised: Description 05.01.2021 Initial Release 8960-01...
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Page 3: Table Of Contents
Table of Contents General Information HANS Premium Water Treatment Module………………………………………………………………….. Safety…………..……………………………………………………………………………………………….. 5 California Proposition 65 Warning…………………………………………………………………....9 Warranty/Terms of Use…………..…………………………………………………………………………..9 Terms and Definitions………………………………………….,..………………………………….………………. 10 Module Specifications……………………………………………………………………………………………..11 Module Overview……………………………………………………………………………………………………… 13 Module Configurations……………………………………………………………………………………………….. 14 Media Types…………………………………………………………………………………………………………… 16 Installation & Start-Up………………………………………………………………………………………………… 17 Display Navigation Home Screen……………………………………………………………………………………………………... - Page 4 Configuration Screen…………………………………………………………………………………………… 24 Softener Settings…………………………….……………………………………………………………………..26 Filter Settings…………………………….…………………………………………..…………………………. 29 Filters Screen…………………………………………………………………………………………………………... 30 Adding Salt..............................31 Manual Operation............................32 Module Diagnostics..………………………………………………………………………………………………..34 Module Restart………………………………………………………………………………………………………... 35 Wi-Fi Set-up…………………………………………………………………………………………………………..36 Software Updates……………………………………………………………………………………………………... 39 Operational States…………………………………………………………………………………………………….. 40 Warnings / Alerts………………………………………………………………………………………………………. 42 Troubleshooting……………………………………………………………………………………………………….. 45 8960-01...
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Page 5: General Information
Performance Data Sheet for this module. HANS™ Premium Water Treatment Module The HANS™ Premium Water Treatment Module is a durable piece of equipment, which, with proper care, will last for many years. This Owner’s Manual outlines operation and troubleshooting details vital to its sustained performance. - Page 6 Do not use the HANS™ Premium Water Treatment Module to create safe, drinkable water that is from non-potable water sources. Do not use this appliance on microbiologically unsafe water or water of unknown quality without disinfecting.
- Page 7 WARNING: It is the user’s responsibility to heed all alerts and warnings from the module concerning filter life from the onboard display and the mobile app, as these replaceable treatment components are critical to proper module performance. The manufacturer also recommends that the user periodically test the output water to verify the module is performing correctly. 8960-01...
- Page 8 Check with local public works department for plumbing and sanitation codes. Follow their guides as you install the HANS™ Premium Water Treatment Module. Follow local codes if they differ with guides in this manual. In Massachusetts, plumbing code 248-CMR 3.00 and 10.00 shall be adhered. Consult with a licensed plumber.
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Page 9: California Proposition 65 Warning
WARNING: This product can expose you to chemicals including Arsenic, which is known to the State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov. Warranty/Terms of Use Please refer to the HANS™ Premium Water website for Terms of Sale and Warranty Information. This information can be found at: www.hanspremiumwater.com/support... -
Page 10: Terms And Definitions
Parts per million , unit of measure for small concentrations of substances in water Scale of acidity from 0-14, with 7 being neutral Unit of measure for total dissolved solids in water in ppm Waste Water Water carrying away contaminants to the drain 8960-01... -
Page 11: Module Specifications
Average Recharge Water Consumption 124 gallons The HANS™ Premium Water Treatment Module is designed to operate with a wide range of inlet water; however, if the inlet water parameters are outside the ranges specified in the table above, the module warranty will be voided. - Page 12 The manufacturer also recommends that the user periodically test the output water to verify the module is performing correctly. 8960-01...
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Page 13: Module Overview
Module Overview Exploded view of the treatment module and identification of the various sub-assemblies. Total dry weight (3 cell, without media): 206 lbs. Total dry weight (3 cell, with media): 598 lbs. 8960-01... -
Page 14: Module Configurations
2-Cell Module 3-Cell Module For applications that require less capacity and flow For applications that require maximum capacity and than a 3-cell module or only require two (2) processing flow or require three (3) processing stages. stages. 8960-01... - Page 15 Combination Modules with 3 cells can combine parallel and series configurations. Parallel Module configurations can be easily updated using a limited number of components. Refer to the HPW Treatment Module Service Manual (P/N 8980) for details. 8960-01...
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Page 16: Media Types
A variety of media types are available for processing a wide range of water sources. The following table lists the HANS Premium Water three-digit media identification code, along with a description and the total weight for each. Media Code Description Total Weight Purolite Softener Resin –... -
Page 17: Installation & Start-Up
Installation & Start-Up Installation should be performed by a qualified, HANS trained, technician. Refer to the HANS Premium Water Treatment Module Installation Manual (P/N 8970). Available for download at www.hanspremiumwater.com/support. 8960-01... -
Page 18: Home Screen
The home screen displays all the pertinent operational parameters for cells configured as softeners and filters, as well as the total output. From any screen, select the home button . The top banner is universal across all screens and shows detailed operating data for the module along with the set time of day. 8960-01... -
Page 19: Operation Screen
The operation screen displays the current operational state for each cell. From the home screen, select operations. The module can also be placed into manual mode which allows the user to select the operational state or force a regeneration for a given cell. 8960-01... -
Page 20: Sensors Screen
Sensors Screen The sensors screen provides detailed operational data for all the module sensors. From the home screen, select sensors. Flow rate is displayed for outlet flow only. 8960-01... -
Page 21: Service Screen
The service screen is typically only used during installation and/or service. The device ID is in the center of the top banner. The current software and control board versions are listed in the upper right corner of the screen. 8960-01... -
Page 22: Time Screen
Time Screen The time screen provides the ability to set, or manually adjust, the on-board clock From the home screen, select service, then time . The module will not automatically adjust for daylight savings time. 8960-01... -
Page 23: Water Source Settings
Enter lead value, based on inlet water test results in parts per billion (ppb). • VOC: User has the option to enable filter capacity alerts Volatile Organic Compounds (VOCs). VOC capacity will automatically be calculated based on the module configuration. 8960-01... -
Page 24: Configuration Screen
• 3-Cell: Three (3) pairs of tanks Flow Configuration Push the button(s) between cells to select the flow configuration, then press next. • Parallel: Cells that flow simultaneously. • Series: Cells that flow sequentially. See pages 14&15 for more information on module configurations. 8960-01... - Page 25 • Settings: Provides access to the detailed settings for each cell based on the selected cell type (softener vs. filter). For a module configured as 2-cell system, cell #1 will not be shown. 8960-01...
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Page 26: Softener Settings
• Reserve (gals): The number of gallons kept in reserve before the module is fully saturated. Typically, equal to one average day’s usage. Selecting the ‘cancel’ button will return the user to the configuration screen. 8960-01... - Page 27 45,000 grains. This is the salt dose per regeneration, as required by the State of California. The available range of exchange capacities and the associated salt dosage can be found in the specifications table on page 12. 8960-01...
- Page 28 The softener regeneration cycle order is: Brine Fill, Backwash, Brine Draw, Rapid Rinse. Total time to regenerate a cell is based on the cell capacity and ranges from 31 to 111 minutes. For more information on the preconfigured regeneration cycle times, refer to the table on page 12. 8960-01...
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Page 29: Filter Settings
• Backwash duration: Sets the duration, minutes, backwash. For a non-backwashable filter the backwash duration option will not appear. Selecting cancel will return the user to the configuration screen. 8960-01... -
Page 30: Filters Screen
• Total use: Total number of gallons treated. • Days left: Estimated number of days remaining based on recent usage. Filter capacity can be reset upon filter media replacement by selecting the appropriate reset button for each cell. 8960-01... -
Page 31: Adding Salt
(weight) of salt added to the brine tank during routine maintenance. Typical salt bag size is 40 lbs. Therefore, if filling brine tank with 2 bags of salt, enter 80. If salt is added without using this feature, user will need to monitor salt level manually. 8960-01... -
Page 32: Manual Operation
The manual button will be highlighted in red when the module is in manual operation mode. Press the button again to return to automatic operation mode and the button will return to gray. 8960-01... - Page 33 5. Once the regeneration is complete, the module will return automatic operation. The regeneration button will be highlighted in red when the module is in manual regeneration mode. Press the button again to cancel the regeneration and the button will return to gray. 8960-01...
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Page 34: Module Diagnostics
The diagnostics screen displays cumulative counts of any faults related to the various line items. From the home screen, select service, then diagnostics. This screen is typically used for service and/or troubleshooting. The total fault counts can be reset by pressing the ‘reset counts’ button. 8960-01... -
Page 35: Module Restart
Module Restart If required, the module can be restarted manually. From the home screen, select service, then diagnostics, then restart system. Pressing the ‘restart system’ button will produce a secondary confirmation window. The user may then select ‘cancel’ or ‘restart’. 8960-01... -
Page 36: Wi-Fi Set-Up
Download the HANS Premium Water Application for your iOS or Android device. If you’re a first-time user, create an account. Once logged-in, select ‘Set Up New HANS Device’. The app will direct the user to initialize Wi-Fi set-up on the HANS unit. 8960-01... - Page 37 Wi-Fi Set-up (continued) From the home screen of the module, select menu, then service, then ‘Press to setup Wi-Fi’. With the Wi-Fi Set-up initialized, the upper left corner of the screen will show ‘Listening as HANS’ 8960-01...
- Page 38 Wi-Fi Set-up (continued) Join the ‘HANS’ Wi-Fi Network Enter the Wi-Fi router name and password. Verify connection to router and to cloud in upper left corner of the module screen. If properly connected to the router and cloud, the upper left corner of the screen will read;...
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Page 39: Software Updates
When connected to Wi-Fi and the cloud, the module can automatically download and install software updates with the push of a button. From the home screen, select service, then OTA update. OTA is an acronym for over-the-air. Pressing the OTA button will produce a secondary confirmation window. The user may then select ‘cancel’ or ‘upgrade’. 8960-01... -
Page 40: Operational States
The operational state is displayed at the center of the screen banner. Need home screen with regen cycle in banner While performing a regeneration, the top banner will display the cell number and stage of regeneration along with a timer for when the stage will be complete. 8960-01... - Page 41 Rapid rinse flushes brine from the resin tank and packs the resin bed. After rapid rinse, the module Rapid Rinse returns to normal water service. 8960-01...
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Page 42: Warnings / Alerts
Warnings / Alerts - Alerts Screen The alerts screen displays any active alerts or warnings. From the home screen, select service, then alerts . The banner for the alerts screen is unique in that it displays Wi-Fi connectivity, device ID, and electronic hardware information. 8960-01... - Page 43 High inlet pressure Water inlet pressure is too high! If you have a well, check for proper pressure in the well tank, make sure that the well pump pressure switch is properly suited for this application (i.e. 30-70 psi). 8960-01...
- Page 44 35). If not, contact your local dealer/distributor. Contact customer service. Gate valve motor fault! Restart the module to determine if it will clear the fault (see Gate valve motor fault page 35). If not, contact your local dealer/distributor. Contact customer service 8960-01...
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Page 45: Troubleshooting
✓ If pressure is present in the module and the inlet pressure sensor is reading 0 psi, replace the sensor. 3. Wi-Fi will not connect ✓ Ensure a strong Wi-Fi signal is present from the router. A range extender may be required in certain areas, such as basements, where the signal may not be reliable. 8960-01... - Page 46 P/N 8960-01 HANS Premium Water 26700 Haggerty Road, Farmington Hills, MI 48331 (833) 333-4267 Treatment Module Owner’s Manual 8960-01...
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