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AMF BOSS Scoring Reference Manual

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Version 9
FRONT DESK
Reference Manual
400-295-109-001 Rev. A
August 10, 2004
AMF Bowling Products, Inc., ● Technical Support Group ● (International) 804 730-4343 ● (Domestic) 1-800-342-
Copyright © 2004 AMF Bowling Products, Inc., 8100 AMF Drive, Mechanicsville, VA 23111

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  • Page 1 Version 9 FRONT DESK Reference Manual 400-295-109-001 Rev. A August 10, 2004 AMF Bowling Products, Inc., ● Technical Support Group ● (International) 804 730-4343 ● (Domestic) 1-800-342- Copyright © 2004 AMF Bowling Products, Inc., 8100 AMF Drive, Mechanicsville, VA 23111...
  • Page 3 All Rights Reserved All rights to this Front Desk Reference Manual are the property of AMF Bowling Products, Inc., including the diagrams, figures, and technical specifications. Reproduction or transmission of any of the material contained in this manual is strictly forbidden without the prior permission of AMF Bowling Products, Inc.

  • Page 5: Table Of Contents

    Checking In “Generic” AMF Tournaments ..............20 Checking In AMF Tournaments With Tournaments Module Installed ......22 Checking In Tournaments Through Interfaced Programs ..........22 Checking-Out AMF Leagues, AMF Tournaments And Third Party Interfaced Leagues And Tournaments ........................23 Changing The Scorer Feature Settings ................24...
  • Page 6 Working With Lanes Overview ..........................25 Controlling Lane Properties ....................25 Transferring Lanes ......................... 28 Rotating Lanes ........................29 Accepting Payment Overview ..........................31 Pre-Pay Or Post-Pay? ....................... 31 Accepting Payment For POS Items During Check-In Or During Play ........32 Selling Items Not Associated With A Lane................

  • Page 7: Welcome To Front Desk

    Front Desk Reference Manual Introduction Welcome To Front Desk The AMF BOSS Front Desk system delivers state-of-the-art bowling center management in one integrated system. Each job duty performed at a bowling center's front desk, from Check-In to Check-Out, is handled through a Front Desk workstation.

  • Page 8: Logging On

    Front Desk area. • Using Utilities: This section covers those built-in BOSS utilities that allow you to unlock a lane(s), manage AMF area locks, and set parameters related to communication between the front desk and scorers.
  • Page 9 BOSS Scoring™ System Front Desk Reference Manual Icon Function Allows you to adjust scores remotely. (also CTRL+3) Locks the workstation to prevent unauthorized use. Also allows a change to a user with different permissions (such as from a clerk to a manager).

  • Page 10: Action Icons

    BOSS Scoring™ System Front Desk Reference Manual Icon Function From the Non Open Check-In screen, this begins AMF tournament check in. From the Non Open Check-In screen, this begins check in for leagues and tournaments through interfaced programs. Action Icons...

  • Page 11: All About Lanes

    BOSS Scoring™ System Front Desk Reference Manual All About Lanes Overview Front Desk helps you to manage the keystone of your business: your lanes. This section covers the following: • Selecting Lanes • Viewing Lane Status Selecting Lanes Most functions in Front Desk require you to first select a lane or a range of lanes.

  • Page 12: Viewing Lane Status

    BOSS Scoring™ System Front Desk Reference Manual Viewing Lane Status The colors and symbols on the Main screen tell you the status of each lane in the bowling center. You set Lane Status options when you check-in bowlers, modify lane properties, use lane control, or modify scorer options. The table below lists the colors and their statuses.
  • Page 13 BOSS Scoring™ System Front Desk Reference Manual Quick View Detailed view All About Lanes...
  • Page 14 BOSS Scoring™ System Front Desk Reference Manual This page intentionally left blank. All About Lanes...

  • Page 15: Checking In Open Play Bowlers

    BOSS Scoring™ System Front Desk Reference Manual Checking In Open Play Bowlers Overview Checking-in open-play bowlers involves turning on lanes for bowlers who are not participating in a league or tournament game. This section covers the following: • Quick Check-In Of Open Play Bowlers •...

  • Page 16: Regular Check-In Of Open Play Bowlers

    BOSS Scoring™ System Front Desk Reference Manual 3. Press to accept the default revenue item(s). If these revenue Default revenue items are set in item(s) are post-pay, the Main screen appears. You can accept Administrative Settings. See that manual payment during check-out (see Checking Out Open-Play Bowlers).

  • Page 17: Modifying And Deleting Line Items

    BOSS Scoring™ System Front Desk Reference Manual Keyboard shortcust: 5. Select options for display format, score format, game type, style, and bumpers. The selection buttons change to show the F5 – Display Format options for your selection. F6 – Score Format F7 –...
  • Page 18 BOSS Scoring™ System Front Desk Reference Manual modify a line item during check-in by following steps 3 through 6 of the instructions below. To modify bowling revenue line items: 1. Select the lane associated with the line item you wish to modify.

  • Page 19: Checking Out Open-Play Bowlers

    BOSS Scoring™ System Front Desk Reference Manual Checking Out Open-Play Bowlers Overview When you check-out open-play bowlers, you accept payment for games and any other post-pay bowling revenue items. Checking-Out Open-Play Bowlers After bowlers have finished playing, you can check out the lane and accept any payments due.
  • Page 20 BOSS Scoring™ System Front Desk Reference Manual 4. Modifying And Deleting A Line Item During Check-Out. 5. You can now add any other items, if necessary. You can also select applicable coupons and discounts from the Coupons and Discounts tabs.

  • Page 21: Modifying And Deleting A Line Item During Check-Out

    BOSS Scoring™ System Front Desk Reference Manual Modifying And Deleting A Line Item During Check-Out To modify a line item during check-out: Customized and Basic keyboard users: 1. Double-click the item you want to change. The Modify Line Item Press Tab to move from field to field.
  • Page 22 BOSS Scoring™ System Front Desk Reference Manual This page intentionally left blank. Checking Out Open-Play Bowlers...

  • Page 23: Turning On And Off Non Open Play Lanes

    • Checking In League Bowlers • Checking In Tournament Bowlers • Checking-Out AMF Leagues, AMF Tournaments And Third Party Interfaced Leagues, And Tournaments • Changing The Scorer Feature Settings Checking In League Bowlers Checking-in a league turns on lanes for league play. You can check in three types of leagues: •...

  • Page 24: Checking In Amf Leagues With League Module Installed

    Checking In AMF Leagues With League Module Installed Your center may have the AMF League Module installed to check in and handle leagues. If this is the case, please see that user’s manual for instructions on how to check in leagues.

  • Page 25: Checking In Leagues Through Interfaced Programs

    Interfaced Programs screen always appear first when you access League/Tourn Check-In from the Main screen. If you do not have the AMF Leagues or AMF Tournaments software loaded, the check- in screen for interfaced programs will automatically appear first.

  • Page 26: Checking In Tournament Bowlers

    Checking in a tournament turns on lanes for tournament play. You can check in 3 types of tournaments: • AMF Tournaments (“generic” tournaments) • AMF Tournaments (with Tournaments module installed) • Interfaced Programs Tournaments Checking In “Generic” AMF Tournaments To check in AMF Tournament bowlers: 1.
  • Page 27 BOSS Scoring™ System Front Desk Reference Manual 3. Press AMF Tournaments. The Non-Open Check in screen for tournaments appears. Note: Press (set as default) to make this Tournaments screen always appear first when you access League/Tourn Check-In from the Main screen.

  • Page 28: Checking In Amf Tournaments With Tournaments Module Installed

    Checking In AMF Tournaments With Tournaments Module Installed Your center may have the AMF Tournaments Module installed to check in and handle tournaments. If this is the case, please see that user’s manual for instructions on how to check in tournaments.

  • Page 29: Checking-Out Amf Leagues, Amf Tournaments And Third Party Interfaced Leagues And Tournaments

    Checking-Out AMF Leagues, AMF Tournaments And Third Party Interfaced Leagues, And Tournaments As discussed previously, the check-in process differs between AMF Leagues, AMF Tournaments, and Third-Party Interfaced Program Leagues and Tournaments. However, the check-out process is the same for all of these types of events.

  • Page 30: Changing The Scorer Feature Settings

    BOSS Scoring™ System Front Desk Reference Manual 2. Press Check-Out (CTRL+8). A table appears, listing the number of games played for each lane number. Basic keyboard users: You can press 3. Press CTRL+D, or you can use your mouse to click at this point.

  • Page 31: Working With Lanes

    BOSS Scoring™ System Front Desk Reference Manual Working With Lanes Overview In addition to the lane control functions you control during check-in, Front Desk allows you to control other lane properties and perform additional operations, such as lane transfers and rotations. This section covers: •...
  • Page 32 BOSS Scoring™ System Front Desk Reference Manual The following table lists lane control options on the Actions tab: BUTTON NAME AVAILABLE OPTIONS Practice Modes Practice with Pins; Practice without Pins; Off Alternation Open Style-Non-Alternating; League Style- Alternating; Alternate After Game Baker Enabled;...
  • Page 33 BOSS Scoring™ System Front Desk Reference Manual The following table lists lane control options on the Features tab: BUTTON NAME AVAILABLE OPTIONS Color Enabled; Disabled Sequencing Bowler Enabled; Disabled Keyboard Scorer Off Screen Saver; Logo; Group 1; Group 2; Group 3...

  • Page 34: Transferring Lanes

    BOSS Scoring™ System Front Desk Reference Manual 3. Choose a tab (Actions or Features). Once the desired tab is in view, select the button that corresponds to the lane property you want to change. The screen changes to reflect available options for that lane property.

  • Page 35: Rotating Lanes

    BOSS Scoring™ System Front Desk Reference Manual Rotating Lanes During a competition or league play, bowlers may rotate lanes. Lane rotation must be done through Front Desk so that bowlers’ names are rotated to the new lane when the current game is completed and a “new game”...
  • Page 36 BOSS Scoring™ System Front Desk Reference Manual 5. If the lane numbers are correct, press the Enter key or select Yes to rotate the lanes. If the lane numbers are not correct, press ALT+N or select No to respecify the lane numbers.

  • Page 37: Accepting Payment

    BOSS Scoring™ System Front Desk Reference Manual Accepting Payment Overview Front Desk allows you to use the system like a cash register, selling both pre and post-pay items and may or may not be associated with bowlers who have checked in.

  • Page 38: Accepting Payment For Pos Items During Check-In Or During Play

    BOSS Scoring™ System Front Desk Reference Manual Accepting Payment For POS Items During Check-In Or During Play These instructions assume you are currently on the Open Check-In screen, checking in bowlers. To accept payment for pre-pay items during check-in: 1. Press the POS button (CTRL+1) at the bottom left corner of the screen.

  • Page 39: Selling Items Not Associated With A Lane

    BOSS Scoring™ System Front Desk Reference Manual Click OK or press the Enter key. • Gift Certificate: Enter the amount of the gift certificate, and click OK or press the Enter key. Note: If you have enabled Alternate Currency in Administrative...
  • Page 40 BOSS Scoring™ System Front Desk Reference Manual 1. Press POS (CTRL+1). The POS screen appears. Notice that there are 4 tabs in the Line Item area: • Items (items available for sale) • Coupons • Discounts • Payouts (Payouts are revenue items that are always treated as a negative amount and are non-taxable.

  • Page 41: Selling Pos Items Using Quick Keys

    BOSS Scoring™ System Front Desk Reference Manual Settings, and if you are allowed to accept payment in that alternate currency, select the currency from the Accept In: drop down list on each of the payment method screens. See the Administrative Settings manual for more information.

  • Page 42: Providing Refunds

    BOSS Scoring™ System Front Desk Reference Manual All keyboard users: you need to 2. In the right area of the screen, select the button corresponding to the use your mouse to select (click type of payment the customer is giving you. A dialog box pertaining on) the payment type.

  • Page 43: Refunding A Pos Item

    BOSS Scoring™ System Front Desk Reference Manual Generally, there are two common situations involving a refund: • Refunding a POS item • Refunding a game or time Refunding A POS Item You will note that the process for refunding a POS item is different than in previous versions—namely, you no longer use the general Refund key on...

  • Page 44: Refunding A Game

    BOSS Scoring™ System Front Desk Reference Manual Basic keyboard users: You can 8. After you have refunded the money, press to return to the Main press CTRL+D, or you can use screen. your mouse to click at this point. Customized keyboard users have this button on their keyboards.

  • Page 45: Managing Scores

    BOSS Scoring™ System Front Desk Reference Manual Managing Scores Overview You can take control of a bowler's scorer from Front Desk. For example, you may want to correct a score, change the bowler's name, or simply help a bowler with a particular scorer function. All functions available to the bowler are available to you.

  • Page 46: Printing Score Tickets

    BOSS Scoring™ System Front Desk Reference Manual Printing Score Tickets To print score tickets: 1. Select a lane. 2. Press the Print Tickets key on the keyboard, or press the icon on the front desk toolbar. The Print Tickets dialog box appears.
  • Page 47 BOSS Scoring™ System Front Desk Reference Manual • Consolidated: The printed ticket will show all games on a per bowler basis. In other words, all games for bowler X will be grouped on one sheet, all games for bowler Y will be grouped on another sheet, etc.
  • Page 48 BOSS Scoring™ System Front Desk Reference Manual This page intentionally left blank. Managing Scores...

  • Page 49: Handling Emergencies

    Pinspotter for that lane or lane range. Additionally, if you leave the front desk, you should lock the AMF BOSS workstation. The Pinspotter and Lock keys allow you to do both of these operations easily.

  • Page 50: Locking The Workstation

    BOSS Scoring™ System Front Desk Reference Manual Basic keyboard users: You can navigate 3. Select ON – with Pins or ON – withOUT Pins. from button to button using your arrow keys. Select the button by pressing Enter. Basic keyboard users: You can press 4.

  • Page 51: Using Utilities

    (typically Front Desk Number 1). Do not change this setting for scorers without explicit instructions from AMF Technical Support. When in doubt, always set your scorers to communicate with the server.

  • Page 52: Managing Area Locks

    There are no corresponding keys on the basic or customized keyboards that will navigate the screens or select the options. To access and manage area locks: 1. Access Utilities. 2. Press AMF Area Locks. The Area Locks Management screen appears. Using Utilities...

  • Page 53: Sending An Unlock Request

    BOSS Scoring™ System Front Desk Reference Manual Sending An Unlock Request To send a request to the workstation to unlock the area: On the Utilities Area Locks Management screen, select the lock from the list, and press the “tack” icon.
  • Page 54 BOSS Scoring™ System Front Desk Reference Manual This page intentionally left blank. Using Utilities...

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