Pathway connectivity solutions Pathport QUATTRO 63 Series User Manual

Dmx/rdm gateways running firmware version 6.1

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Models 63XX

Running Firmware version 6.1

User Guide

January 2021

Pathport QUATTRO

DMX/RDM Gateways

Pathway Connectivity

1439 17 Ave SE • Calgary, AB • T2G 1J9

+1 (403) 243-8110

support@pathwayconnect.com

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Page 1 Pathport QUATTRO DMX/RDM Gateways Models 63XX Running Firmware version 6.1 User Guide January 2021 Pathway Connectivity 1439 17 Ave SE • Calgary, AB • T2G 1J9 +1 (403) 243-8110 support@pathwayconnect.com...
Page 2 Copyright © Pathway Connectivity A Division of Acuity Brands Lighting Canada (“Pathway”) and its licensors. All rights reserved. This software and, as applicable, associated media, printed materials and “on-line” or electronic documentation (the “Software Application”) constitutes an unpublished work and contains valuable trade secrets and proprietary information belonging to Pathway and its licensors.
Page 3: Table Of Contents
C O N T E N T S ABOUT PATHPORT QUATTRO ............1 PROTOCOLS SUPPORTED ..............1 DMX512 ��1 ETHERNET PROTOCOLS ��1 REMOTE DEVICE MANAGEMENT (RDM) ��2 INSTALLATION INSTRUCTIONS ............2 OPTIONAL MOUNTING ACCESSORIES ..........3 INSTALLATION ENVIRONMENT ............3 PANEL LAYOUTS ................4 FRONT PANEL ..................4 LCD ��4 ROTARY ENCODER ��4 LED INDICATORS ��4...
Page 4 GREEN PADLOCK - “My Domain” shows devices in the current domain ��9 NO PADLOCK - “Disabled By User” – Firmware version 6�1 or later - rackmount devices with front panel UI only ��9 EMPTY SECURITY DOMAIN CELL – Firmware version prior to 5�0 - device shipped prior to January 1, 2020 ��9 CREATING A SECURITY DOMAIN ............10 ADMINISTERING A DOMAIN ..............15...
Page 5 NETWORK DMX TRANSMIT PROTOCOL ��37 REMOTE MONITORING AND MANAGEMENT ��37 ADVANCED PROPERTIES ��38 PATHPORT PORT PROPERTIES ............39 OUTPUT PORT PROPERTIES .............39 BASIC PROPERTIES ��39 STATUS ��40 DMX512 PORT PROPERTIES ��40 PORT PATCH ��41 NETWORK DMX PROPERTIES ��42 SIGNAL LOSS ��42 RDM PROPERTIES ��43 ADVANCED PROPERTIES ��43 INPUT PORT PROPERTIES ..............44...
Page 6 USING THE FRONT PANEL UI ............53 MENUS ....................54 NETWORK SETUP ��54 DEVICE INFO/STATUS ��55 PROTOCOL SUPPORT ��56 ADMIN/SECURITY ��58 PORT STATUS AND CONFIGURATION MENU ��60 APPENDIX 1: ELECTRICAL, COMPLIANCE & OTHER INFORMATION ......................63 ELECTRICAL INFORMATION ..............63 COMPLIANCE ..................63 PHYSICAL .....................63...
Page 8: About Pathport Quattro
ABOUT PATHPORT QUATTRO Pathway Connectivity’s Pathport® QUATTRO is a four-port DMX-over-Ethernet gateway intended for use primarily in entertainment lighting systems. The QUATTRO provides transparent transmission and receipt of the DMX512 lighting control standard, using a number of widely accepted protocols including Pathport Protocol, sACN (E1.31), Art-Net, Strand ShowNet, and Pathway ssACN (Secure sACN), across a standard Ethernet data network.
Page 9: Remote Device Management (Rdm)
REMOTE DEVICE MANAGEMENT (RDM) ANSI E1.20 Remote Device Management (RDM) is an industry standard, also published by ESTA, which allows remote configuration of last-mile DMX devices, using the same wire pair that carries the DMX signal. Like DMX, RDM requires a separate dedicated controller to generate the signal packets the QUATTRO will route.
Page 10: Optional Mounting Accessories
OPTIONAL MOUNTING ACCESSORIES Truss-mount adapters (P/N 9004) and wall-mount kits (P/N 9005) are available as accessories. PORT PORT #9004 Wall-mount Kit #9005 Truss-mount Kit INSTALLATION ENVIRONMENT The Pathport QUATTRO is intended for installation in a dry, indoor location. Ambient operating conditions are 14°F to 122°F (-10°C to 50°C);...
Page 11: Panel Layouts
PANEL LAYOUTS FRONT PANEL Rotary Encoder Backlit LCD Screen Turn to highlight item on screen Push to select See manual for details PORT LED Indicator Chart - Indicators apply on a port-by-port basis Explanation Colour Label Action Flashing No Data Present AMBER INPUT Steady On...
Page 12: Rear Panel
REAR PANEL Rear 5-pole terminal Contact closure/ Earth ground strip connectors expansion input terminal DMX/RDM DMX/RDM DMX/RDM DMX/RDM CLASS 2 POE PORT D PORT C PORT B PORT A AUX INPUT 24VDC 2.5 mm ETHERNET RJ45 Ethercon Auxiliary 24VDC network connection power input (by others) 2.5mm center positive...
Page 13: Configuration
CONFIGURATION The Pathport® QUATTRO may be configured from the front panel interface using the LCD and rotary pushbutton encoder. However, we recommend using our free software tool, Pathscape. To download Pathscape, visit the Pathway website at https://www.pathwayconnect.com/index.php/products/software/176-pathscape and click the download link for the appropriate operating system.
Page 14: Security
SECURITY BACKGROUND INFORMATION On January 1, 2020, California became the first state to enforce cybersecurity and IoT related legislation. Oregon, New York and Massachusetts are following suit. California’s law is Title 1.81.26 “Security of Connected Devices” and mandates that we equip our products with security features that are appropriate to the nature and function of the device. By law, this encompasses all products that are assigned Internet Protocol addresses which can connect to the Internet directly or indirectly.
Page 15: Security Domains
10. Pathway does not store personal information such as names or email addresses on our devices. 11. On products with a front panel display and encoder using firmware release 6.1, it is possible to opt out of the prescribed security features. See Disabling Security below. SECURITY DOMAINS To simplify the process of managing security on your network, Pathscape introduced the concept of a “Security Domain”.
Page 16: Green Padlock - "My Domain" Shows Devices In The Current Domain
To gain read/write privileges with Pathscape, you must Reset Security settings from the front panel and then add it to the Security Domain using Pathscape. GREEN PADLOCK - “My Domain” shows devices in the current domain Once you have logged into a Security Domain with a password, any device in your domain will appear with a green padlock and all their properties will be Read/Writable.
Page 17: Creating A Security Domain
CREATING A SECURITY DOMAIN • After starting Pathscape, the online devices will populate the Device View. • Choose the Security Domain view from the Select View dropdown • Each device running V5 or later firmware will have a Red “Ready to Secure” value in the Security Domain column. •...
Page 18 • Enter the new Domain Name and Administrator and User passwords, then click Next. • The Administrator can change passwords, change the Security Domain’s name, factory default devices, manage Device Restore Points and add or remove devices from the domain. •...
Page 19 • The next window will show the Recovery Key. This key will allow you to recover Security Domain access should the passwords be lost or forgotten. It is extremely important to keep a record of this Recovery Key, as this is the only time it will be shown to you. Print the Recovery Key.
Page 20 • In order to proceed, you must click the checkbox acknowledging you have printed or saved the Recovery Key in some way. Managers of the facility should store this key in a safe place, keeping in mind that anybody with this key can change both the Administrator and User passwords at any time.
Page 21 • Enter the User password for the Security Domain that was just created, and click Finish. As security parameters are verified, the amber padlocks will turn green and the properties of those devices will be read/ writable. Log In button will change to the Log Out button, and the name of the domain Once logged into a domain, the currently logged into will appear next to it.
Page 22: Administering A Domain
ADMINISTERING A DOMAIN To administer a domain, click on the Administration button on the Security Toolbar, or click the Security menu and select Administration. Enter the Admin password for the Security Domain, and the Domain Administrator Utilities window will appear. The Domain Admin Utilities window is broken down into to main sections, Manage Security Domain and Manage Devices.
Page 23 DOMAIN MANAGEMENT CHANGE PASSWORDS If your staffing changes, it is a good idea to change the passwords on the domain. Click this button to change the current Security Domain Admin and User passwords. All devices should be online when you change the password. Once you have entered both Admin and User passwords, click the Change Passwords button to confirm the changes.
Page 24 CHANGE DOMAIN NAME Click this button to change the name of the current Security Domain. Enter a new name for the current domain, and click Change Domain Name. The window will close, and you will be logged out of the current domain, and the Domain Name will be changed to the new value.
Page 25 all the listed devices, click the top checkbox next to “Ready to Secure” which will auto-check all the devices’ checkboxes. REMOVE Click this button to remove devices from the current Security Domain. Click on the checkboxes next to the devices you want to remove from the Domain, and click the Remove Devices button. To remove all the listed devices, click the top checkbox next to the Domain Name which will auto-check all the devices’...
Page 26: Manage Devices
MANAGE DEVICES This section is broken down further into functions that relate to Factory Defaulting devices as well as setting or restoring Device Restore Points. FACTORY DEFAULT FACTORY DEFAULT If you want to clear the settings of a device and return it to the factory defaults, click Factory Default. Note that only devices in the Security Domain shown in this dialog box will be available to be defaulted.
Page 27 STORE Click this button to open the Create Restore Point window. Click the checkbox next to each device on which you’d like to create a restore point. To check all devices, click the topmost checkbox. Click Create Device Restore Point to confirm. Note that if there are no connected devices that support this feature, this button will be grayed out.
Page 28: Recovering A Domain
RECOVERING A DOMAIN If you lose the Administrator password (or it was maliciously changed without your consent), you can recover the domain, retaining its configuration and set new passwords. • From the menu, choose Security > Recover Domain. • The Reset Device Security window will open. •...
Page 29 • Type in a new Administrator Password, and click Finish. • Now you can log into the Domain Administration Utilities Panel using the new Admin password you just specified. At this point you can set a new user password as well, using the Change Passwords button, as explained above.
Page 30: Retaining Device Settings From Unknown Domains
RETAINING DEVICE SETTINGS FROM UNKNOWN DOMAINS In the unlikely event that you don’t know the password of a Security Domain, but you’d like to retain all its configuration, try the following: Without logging in to a Domain, all devices that appear with amber padlocks are read-only. Save a show file, and the configuration of all devices is saved.
Page 31 LOCAL CONFIGURATION ONLY - Using QUATTRO without Pathscape The Pathport® QUATTRO has features that use unsecured protocols. You may not intend to use Pathscape, but “bad actors” could potentially access the device and change the configuration. Therefore it is prudent to configure Local Configuration Only (Read Only) mode to protect your network if you want to use the QUATTRO, but are not using Pathscape to add your devices to a Security Domain.
Page 32: Disabling Security
DISABLING SECURITY With the launch of firmware version 6.1 for devices with a front panel display and encoder (OCTO, QUATTRO, rackmount VIAs only), it is possible to opt out of the security features altogether. This is designed primarily for the rental market where devices may be shipped to various locations for use by different end users, where Domain passwords and Recovery Keys may not be known.
Page 33: Pathway Ssacn (Secure Sacn)
PATHWAY ssACN (Secure sACN) Pathway ssACN (Secure streaming ACN) is a protocol developed by Pathway using much of ANSI E1.31, but adds a layer of authentication. This feature requires device firmware version 6.0 or later. Receiving devices, like Pathport DMX/RDM gateways, share a secret password with known controllers in the venue, to verify the data source before driving the lighting rig.
Page 34: Choosing Pathway Ssacn As Network Protocol
There may be other situations where a custom ssACN password is useful, but we recommend using the Domain Auto password for most systems unless you have unique requirements like the above. If your console does not support Pathway ssACN and you still want to take advantage of the protocol’s security features, consider inserting an eLink between the guest console and your installed network to wrap the generic sACN data for the Security Domain.
Page 35: Managing Pathway Ssacn Passwords
Once you select Pathway ssACN, the ssACN Password drop-down menu will appear. Specify here whether the device should use the generated Domain Auto password (default), or a custom user-set password. If you choose Custom, the ssACN TX Password field will appear. Enter a custom ssACN TX password for the device here.
Page 36 Use the Pathway ssACN RX Password Editor to add custom passwords the selected device should accept. To enter a new password, click the Add Password button. A blank entry will be added to the window. Double-click on the row and enter your custom password into the text field. To add additional passwords, repeat the steps above.
Page 37 Domain Auto password is always accepted. TX (TRANSMIT) PASSWORDS Under the Network DMX Transmit Protocol , choose Custom under ssACN Password. The ssACN TX Password field will appear. Enter the custom TX password you want this device to use. NOTES ABOUT PATHWAY ssACN A device can only have one TX password at a time.
Page 38: Software (Pathscape) Configuration
SOFTWARE (PATHSCAPE) CONFIGURATION Wherever possible, we recommend using a PC with Pathscape to configure your QUATTRO. For in-depth information on using Pathscape, see the Pathscape manual. Pathscape is available for macOS and Windows from the Software section of our website: https://www.pathwayconnect.com/index.php/products/software/176-pathscape. Use the QR Code below to visit the download page.
Page 39: Device Properties
DEVICE PROPERTIES The following fields are shown in the Device Property Panel in Pathscape. Some are editable, while others are read-only. NOTE: If all properties are read-only (grayed out and uneditable), make sure you are logged into the correct Security Domain. PATHWAY SECURITY DOMAIN DOMAIN NAME The name of the Security Domain the device is currently assigned to.
Page 40: Device Info
DEVICE INFO DEVICE TYPE The device type for the currently selected device. NETWORK INTERFACE Shows the name of the NIC (Network Interface Card) the device is communicating to the machine running Pathscape on. FIRMWARE VERSION Shows current operating firmware version. See the Firmware Update section on how to update the firmware. Read-only. SERIAL NUMBER Factory-set unique identifier.
Page 41: Device Time Settings
DEVICE TIME SETTINGS NTP SERVER Hardware-refreshed OCTO (642X)/QUATTRO (632X)/6824 Models only. Set the server for NTP (Network Time Protocol). This is to ensure that security certificates are valid, when connecting to SixEye RMM. We recommend using pool.ntp.org, time.windows.com, time.apple.com or other publicly available servers. If using the NTP server, ensure that the DNS Server and IP Gateway are set so the device knows how to get to the Internet to find a time server.
Page 42: Network Partner (Lldp)
NETWORK PARTNER (LLDP) PARTNER NAME If the upstream switch supports Link Layer Discovery Protocol (LLDP), that device’s name will appear here. Read-only. PARTNER MAC The hardware MAC (Media Access Control) address of the LLDP Partner, if applicable. This property will be hidden if the above Partner Name is displayed, as it is less useful.
Page 43 ALLOW UNSECURED PROTOCOLS Check this box to enable the use of unsecured network protocols (Art-Net, E1.31 sACN, Pathport Protocol, ShowNet). By default, this property is not enabled. In order to use the QUATTRO with standard (unsecured) protocols, this must be enabled.
Page 44: Network Dmx Transmit Protocol
STRAND ShowNet (UNSECURED) Check this box to enable the receiving of Strand ShowNet. You must check both the Allow Unsecured Protocols checkbox and this checkbox to use Strand ShowNet. NETWORK DMX TRANSMIT PROTOCOL TRANSMIT PROTOCOL Use the drop-down menu to select the network protocol the QUATTRO will transmit. Options are: Pathport will use transmit using unsecured Pathport Protocol.
Page 45: Advanced Properties
SixEye STATUS This shows the status of the SixEye connection. Unprovisioned (default). No Internet Connection. There is a problem with the device finding an Internet connection. Check the device’s IP Settings, specifically the Gateway. DNS Failure. The device has found a connection, but there is a problem with resolving URLs. Check the device’s DNS settings.
Page 46: Pathport Port Properties
PATHPORT PORT PROPERTIES Pathport Gateway subdevices are DMX Ports . Gateways have between 1 and 8 ports. Port Direction may be Input (receive DMX512 and put Network DMX on network) or Output (convert Network DMX from one of the four supported protocols to DMX512).
Page 47: Status
SUBDEVICE NOTES A user-configured text description field, shown in the Device window. STATUS NETWORK DMX Shows status of the Network DMX source for this Output Port. Will show Active when Network DMX stream is present, and Inactive if Network DMX stream is lost. Read-only. DMX512 Shows activity of the hard DMX512 Port.
Page 48: Port Patch
CROSSFADE ENABLE If a Priority changes either as defined by the Pathscape DMX Patch Priorities or the E1.31 sACN Priority, the Gateway will fade rather than snap to the new levels. The last frame of the old source is frozen during the fade. CROSSFADE time (s) Sets the crossfade time, as defined above in Crossfade Enable.
Page 49: Network Dmx Properties
NETWORK DMX PROPERTIES sACN PER-CHANNEL PRIORITY In the base Gateway device’s Network DMX Receive Protocols, there is a property Priority Support which determines if the Gateway respects the priority (1-200) in the Universe header. This property extends that to each slot in the universe. It is off by default.
Page 50: Rdm Properties
RDM PROPERTIES Pathscape is a very powerful RDM controller that allows you to identify RDM devices and set properties like mode and starting address. E1�20 RDM ENABLE Enabled (Default). When disabled, no Alternate Start Code packets will be sent on the DMX512 link. Non-RDM compliant devices may react badly to RDM packets.
Page 51: Input Port Properties
INPUT PORT PROPERTIES BASIC PROPERTIES SUBDEVICE NAME A user-configured, soft label for the port. By default, based on the number of ports on a gateway, the ports are labeled A through H. It is good practice to label a port based on where the DMX512 cable is coming from. (i.e. “Console Port 3” or “House Lights”).
Page 52: Dmx512 Port Properties
DMX512 PORT PROPERTIES DMX512 ENABLE For debugging purposes or otherwise, you may want to disable a DMX port. All other properties will remain unchanged. Apart from the fact that the line is still terminated, this is electrically equivalent to unplugging the DMX512 cable. Use the drop-down menu to select Enabled or Disabled.
Page 53: Advanced Properties
sACN TRANSMIT PRIORITY When E1.31 sACN or Pathway ssACN is put on the network, it will be tagged with a priority level. At output ports, multiple sources will HTP levels if their priorities match, otherwise they will arbitrate. The default TX priority per Port is 100. Valid priorities are between 1 and 200 where 200 is the highest priority possible.
Page 54: Patching Ports
PATCHING PORTS For in-depth instructions on patching the ports on your Pathport® QUATTRO, refer to the Pathscape manual section titled DMX Patch. UPGRADING DEVICE FIRMWARE Firmware upgrades may only be done using Pathscape. The most recently released firmware is bundled with the most recent version of Pathscape. To ensure you have the most up- to-date firmware available for upgrading, ensure you have downloaded the most recent version of Pathscape from the Pathway site, https://www.pathwayconnect.com.
Page 55: Factory Default
FACTORY DEFAULT In the event of a loss of communication with the device, it is possible to reset the switch to factory settings. To factory default the QUATTRO, turn the encoder knob to the main menu, which is the default menu showing the switch’s name and IP address.
Page 56: Front Panel Lockout
If you choose Wipe All Configuration it will completely restore the device to the same state as it left the factory. This will erase any Device Restore Point saved on the unit. You can also choose Keep Restore Point to preserve any saved Restore Point, but be aware that the restore point could have saved properties that are the cause of the communication loss, and recalling that restore point could cause the same issues.
Page 57: Front Panel Ui And Menu
FRONT PANEL UI AND MENU The QUATTRO features a front panel UI, consisting of an LCD and a rotary pushbutton encoder for navigating menus and selecting options. If it is not possible to use a PC with Pathscape, you may use the front panel. NOTE All the menu items reflect device properties in Pathscape.
Page 58: Setting Security Mode
SETTING SECURITY MODE When the device boots up for the first time, or if it has been Factory Defaulted or had its Security Settings reset, the Security Mode screen will be shown. Security Mode Wait for Pathscape to Secure Local Configuration Only Disable Security Before you can configure and use the device, you must either: •...
Page 59: Main Display Messages
Security Mode Disable Security Wait for Pathscape to Secure Cancel Local Configuration Only Opt Out of Security Disable Security • From the Security Mode menu shown on the LCD, turn the encoder to select Disable Security. In the submenu, confirm by selecting Opt Out of Security again.
Page 60: Using The Front Panel Ui
USING THE FRONT PANEL UI With the main screen (above) showing on the LCD, press in the encoder knob. The base configuration menu will be shown. Base Configuration Network Setup Device Info/Status Protocol Support Admin/Security <Back> White on Black Turn the knob to scroll up or down the menu. The currently selected menu item is shown in .
Page 61: Menus
MENUS NETWORK SETUP Network Setup IP Mode: Static IP Address: 10.30.142.169 Subnet Mask: 255.0.0.0 Gateway: 10.0.0.1 <Back> This menu allows review and changes to the device IP mode, IP address, subnet mask, and default gateway. Scroll the encoder knob to highlight the property you want to edit, and push the knob to edit the value. Scroll the knob again to choose the new value, and push the knob to confirm.
Page 62: Device Info/Status
Once the values have been set, acceptance options appear on the bottom line of the screen. By default, Discard Changes will be highlighted. Click the knob to cancel and return to previous menu. Turn the knob to select Save and Apply to save changes and return to the Network Setup menu.
Page 63: Protocol Support
Menu Item Description Opens a sub-menu showing the Network LLDP Partner information, if applicable. Name: Shows the name of the LLDP Partner, if found. IP Address: Shows the IP address of the LLDP Partner. Subnet Mask: Shows the subnet mask of the LLDP Partner. Gateway: Shows the default gateway for the LLDP Partner.
Page 64 Menu Item Description Pathway ssACN RX: Enable (default) or Disable receiving of Pathway ssACN. Allow Unsecured RX Enable or Disable (default) the receiving of unsecured Network DMX Protocols. Enable or Disable (default) the receiving of Art-Net. If Allow Unsecured RX is set to Art-Net RX Disabled, this menu item will be hidden.
Page 65: Admin/Security
ADMIN/SECURITY This menu contains settings and sub-menus pertaining to rebooting or factory defaulting the device, creating or recalling device restore points, or generating or resetting security settings. Admin/Security Generate Local Security Factory Default Manage Restore Point Reset Security Reboot <Back> Menu Item Description Will appear only when device is not secured, e.g.
Page 66 Menu Item Description Allows you to create, update or recall the Device Restore Point. A Device Restore Point is a saved copy of all device settings, allowing you to restore the device back to a known state or preferred configuration at any time. Note that there can only be one restore point on a device at a time.
Page 67: Port Status And Configuration Menu
PORT STATUS AND CONFIGURATION MENU Port Status may be reviewed by turning the encoder knob to reach the desired port, from the main screen showing the device name and IP address. The LCD shows the following information. <Gateway Name> <Port Name> IP: 10.30.146.58/8 Port <x>: Universe 1 ETH: Link Up...
Page 68 Menu Item Description For debugging purposes or otherwise, you may want to disable a Port. All other properties will remain unchanged. Choose Enabled (default) or Disabled. DMX Port If a Port is Disabled, its LED will shut off. <Back>: Return to previous menu. Set the DMX direction for the selected Port.
Page 69 Menu Item Description Enable or Disable RDM functionality on the selected Port. Enabled (Default). When disabled, no Alternate Start Code packets will be sent on the DMX512 link. Non-RDM compliant devices may react badly to RDM packets <Back>: Return to previous menu. Shows and allows selection of the Contact Closure Interface action.
Page 70: Appendix 1: Electrical, Compliance & Other Information
APPENDIX 1: ELECTRICAL, COMPLIANCE & OTHER INFORMATION ELECTRICAL INFORMATION • Power input: • Power-over-Ethernet (PoE): Class 2 Device, 8W Maximum draw • Auxiliary DC input: 24-48VDC, 175 mA Maximum current draw • DMX Ports: • 2000V isolation between DMX ports •...

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