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Parts and Controls
BACK/HOME button
5-way button*
1
(play/pause/confirm) button
/ buttons
/ buttons
Headphone jack
WM-PORT jack
Connect the USB cable (supplied), or peripheral devices (not supplied).
Display
VOL +*
/– button
1
OPTION/PWR OFF button
Press to display the option menu.
If you press and hold the OPTION/PWR OFF button, the screen turns off and your
"WALKMAN" enters standby mode.
HOLD switch
Strap hole
Microphone
Use to make voice recordings.
RESET button
Use a small pin, etc.
*
There are tactile dots. Use them to help with button operations.
1
Troubleshooting
Symptom
Cause/Remedy
If your "WALKMAN" does not function as expected, try the following steps to
Your "WALKMAN"
The USB cable is not connected to a USB connector
resolve the issue.
cannot charge the
on your computer properly.
1
battery.
Disconnect the USB cable, and then reconnect it.
Find the symptoms of the issue in "Troubleshooting" in the
Use the supplied USB cable.
User Guide (HTML document), and try any corrective
The battery is charged in an ambient temperature out
of the range of 5 °C (41 °F) to 35 °C (95 °F).
actions listed.
You cannot charge the battery when the
For details on connecting to a computer, see the tables on the right.
appears. Charge the battery in an ambient
2
temperature of 5 °C (41 °F) to 35 °C (95 °F).
Connect your "WALKMAN" to your computer to charge the
The computer is not on.
battery.
Turn on the computer.
You may be able to resolve some issues by charging the battery.
Your computer has entered Sleep or Hibernation
status.
3
Press the RESET button with a
RESET button
Release the computer from Sleep or Hibernation
small pin, etc.
status.
A USB hub is being used.
Before resetting your "WALKMAN, " check that
Connecting your "WALKMAN" via a USB hub may
no song, video, etc. is being played back. You
not work. Connect your "WALKMAN" to your
can then reset your "WALKMAN" safely.
computer using the USB cable (supplied).
4
The operating system installed on the computer is not
Check information on the issue in
supported by your "WALKMAN. "
the Help of each software.
To charge your "WALKMAN, " connect your
"WALKMAN" to a computer with the operating
5
Look up information on the issue on one of the customer
system that is supported by your "WALKMAN. "
support Web sites.
You have not used your "WALKMAN" for more than
a year.
About the customer support Web sites, see "For the latest information".
Depending on the conditions under which your
6
If the approaches listed above fail to resolve the issue,
"WALKMAN" is used, the battery may have been
deteriorated. Consult your nearest Sony dealer.
consult your nearest Sony dealer.
[Connected USB. The
The USB cable is not connected to a USB connector
player cannot be
on your computer properly.
operated.] or [Connected
Disconnect the USB cable, and then reconnect it.
USB (MTP). The player
Use the supplied USB cable.
cannot be operated.]
A USB hub is being used.
does not appear when
Connecting your "WALKMAN" via a USB hub may
connected to the
not work. Connect your "WALKMAN" directly to
computer with the USB
your computer using the USB cable (supplied).
cable (supplied) (The
The USB connector on your computer may have a
computer does not
problem.
recognize your
Connect your "WALKMAN" to another USB
"WALKMAN").
connector on your computer.
Symptom
Cause/Remedy
To initialize (format) your "WALKMAN"
[Connected USB. The
When you use your "WALKMAN" for the first time,
You can format the built-in flash memory of your "WALKMAN. " If the
player cannot be
or when the battery is low, it may take your
operated.] or [Connected
"WALKMAN" about 30 seconds to display the
memory is formatted, all files including the User Guide (HTML document)
USB (MTP). The player
message after connected to a computer. This is not a
will be erased and all setting values returned to their defaults. Be sure to verify
cannot be operated.]
malfunction.
the files stored in memory prior to formatting, and then export any necessary
does not appear when
The software authentication may be performed and it
files to the hard disk of your computer or other device beforehand.
icon
connected to the
may take rather a long time. Wait for a while.
1
computer with the USB
The software installation has been failed.
Press and hold the BACK/HOME button until the Home
cable (supplied) (The
Reinstall the software by using the installer. The
menu appears.
computer does not
imported data will remain untouched.
recognize your
The computer is running another software other than
2
Select
[Settings] – [Common Settings] – [Reset/
"WALKMAN").
the one used for transferring.
Format] – [Format] – [Yes] – [Yes] in this order.
(Continued)
Disconnect the USB cable, wait a few minutes, and
reconnect it. If the problem persists, disconnect the
Press the /// button to select the item, and then press the
USB cable, restart the computer, and then
button to confirm.
reconnect the USB cable.
When initialization finishes, [Memory formatted.] appears.
Your "WALKMAN"
A USB hub or USB extension cable is being used.
becomes unstable while
Connecting your "WALKMAN" via a USB hub or
Note
it is connected to the
extension cable may not work. Connect your
Do not format the built-in flash memory using Windows Explorer. If you
computer.
"WALKMAN" directly to your computer using the
format the built-in flash memory, format it on your "WALKMAN. "
USB cable (supplied).
When double-clicking
Install the bundled software after installing Windows
[Setup.exe] to install the
Media Player 11 or later. For details on Windows
bundled software,
Media Player, refer to the following web site:
[Setup.exe] does not
http://support.microsoft.com/
execute, and the
Properties window
opens.
Precautions
For the latest information
If you have any questions or issues with this product, or would like information on
About the headphones
compatible items with this product, visit the following web sites.
Avoid playing the unit at so loud a volume that extended play might affect your hearing.
For customers in the USA:
At a high volume outside sounds may become inaudible. Avoid listening to the
http://www.sony.com/walkmansupport
unit in situations where hearing must not be impaired, for example, while
For customers in Canada:
driving or cycling.
http://www.sony.ca/ElectronicsSupport/
For customers in Europe:
License and Trademark Notice
http://support.sony-europe.com/DNA
Refer to the User Guide (HTML document).
For customers in Latin America:
http://www.sony-latin.com/index.crp
For customers in other countries/regions:
Do not expose the batteries (battery pack or batteries installed) to excessive heat such as
http://www.sony-asia.com/support
sunshine, fire or the like for a long time.
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/
Rated current consumption 500 mA
For users in France
When replacing the headphones/earphones, please refer to the model of the headphones/
earphones adapted to your unit that appears below.
NWZ-E463/E464/E465/E463K: MDR-EX083
NWZ-E463HK: MDR-ZX100
At high volume, prolonged listening to the personal audio player can
damage the user's hearing.
"FOR UNITED STATES CUSTOMERS. NOT APPLICABLE IN CANADA, INCLUDING
IN THE PROVINCE OF QUEBEC.
POUR LES CONSOMMATEURS AUX ÉTATS-UNIS. NON APPLICABLE AU
CANADA, Y COMPRIS LA PROVINCE DE QUÉBEC. "
Owner's Record
The model and serial numbers are located on the back of the player. Record them in the
space provided below. Refer to these numbers in the spaces whenever you call upon your
Sony dealer regarding this product.
Model No. ________________________
Serial No. ________________________
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