Dell Inspiron 14 5401 Service Manual
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Dell Inspiron 14 5401 Service Manual

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Inspiron 14 5401
Service Manual
Regulatory Model: P130G
Regulatory Type: P130G001
May 2020
Rev. A00

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Summary of Contents for Dell Inspiron 14 5401

  • Page 1 Inspiron 14 5401 Service Manual Regulatory Model: P130G Regulatory Type: P130G001 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components............................ 8 After working inside your computer............................ 8 2 Removing and installing components..................... 9 Recommended tools................................9 Screw list....................................9 Major components of Inspiron 14 5401..........................10 Base cover.....................................12 Removing the base cover..............................12 Installing the base cover..............................14 Battery....................................16 Removing the 4-cell battery............................16 Installing the 4-cell battery............................
  • Page 4 Updating BIOS on systems with BitLocker enabled....................70 Updating your system BIOS using a USB flash drive....................70 Updating the Dell BIOS in Linux and Ubuntu environments................... 71 Flashing the BIOS from the F12 One-Time boot menu....................71 System and setup password.............................. 74 Assigning a system setup password..........................74...
  • Page 5 Display panel power rail built-in self-test (L-BIST)....................77 Display panel built-in self-test (LCD-BIST)........................ 78 Outcome..................................78 Recovering the operating system............................79 System diagnostic lights..............................79 Enabling Intel Optane memory............................80 Disabling Intel Optane memory............................80 Flea power release................................81 WiFi power cycle.................................. 81 6 Getting help and contacting Dell....................82 Contents...

  • Page 6: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Phillips screwdriver #0 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 10: Major Components Of Inspiron 14 5401

    I/O board Palm-rest and keyboard M2 x 3 assembly System board Palm-rest and keyboard M2 x 3 assembly Major components of Inspiron 14 5401 The following image shows the major components of Inspiron 14 5401. Removing and installing components...
  • Page 11 1. Base cover 2. Battery 3. Power-adapter port 4. Heat sink 5. Memory module 6. Solid-state drive bracket 7. M.2 2230 solid-state drive in M.2 slot two 8. Speakers 9. System board 10. Touchpad 11. Palm-rest and keyboard assembly 12. Display assembly 13.

  • Page 12: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 13 Steps 1. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing components...

  • Page 14: Installing The Base Cover

    3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover. 4. Disconnect the battery cable from the system board. NOTE: Disconnect the battery cable only when you are continuing to remove other components from your computer. 5.
  • Page 15 Removing and installing components...

  • Page 16: Battery

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 17: Installing The 4-Cell Battery

    Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 18: Installing The 3-Cell Battery

    About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. Steps 1. Peel the tape and disconnect the battery cable, if applicable. 2. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3.

  • Page 19: Memory Module

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 20: Installing The Memory Module

    Steps 1. Lift the mylar to uncover the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops- 3. Remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 21 Steps 1. Lift the mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 22: Solid-State Drive-M.2 Slot One

    Solid-state drive—M.2 slot one Removing the 2230 solid-state drive in M.2 slot one Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive or a 2280 solid- state drive in M.2 slot one.

  • Page 23: Removing The 2280 Solid-State Drive In M.2 Slot One

    NOTE: Install the solid-state drive mounting bracket, if it is not installed. The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot one and provides a visual representation of the installation procedure. Steps 1.

  • Page 24: Installing The 2280 Solid-State Drive In M.2 Slot One

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive/Intel Optane storage off the SSD1 slot on the system board. Installing the 2280 solid-state drive in M.2 slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Replacing The Ssd-1 Support Bracket

    Steps 1. Align the notches on the solid-state drive/Intel Optane storage with the SSD1 slot on the system board. 2. Slide the solid-state drive/Intel Optane storage into the SSD1 slot on the system board. 3. Replace the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. Next steps 1.

  • Page 26: Solid-State Drive-M.2 Slot Two

    Steps 1. Slide and remove the SSD support bracket from the support bracket slot. 2. Depending on the type of solid-state drive (M.2 2230/M.2 2280), align and insert the SSD support bracket into the support bracket slot. 3. Install the solid-state drive. Solid-state drive—M.2 slot two Removing the 2230 solid-state drive in M.2 slot two Prerequisites...

  • Page 27: Installing The 2230 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive bracket off the solid-state drive. 3. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 4.
  • Page 28 The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot two and provides a visual representation of the installation procedure. Steps 1. Align the notches on the solid-state drive with the SSD2 slot on the system board. 2.

  • Page 29: Removing The 2280 Solid-State Drive In M.2 Slot Two

    Removing the 2280 solid-state drive in M.2 slot two Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot two. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive or a 2280 solid- state drive in M.2 slot two.

  • Page 30: Installing The 2280 Solid-State Drive In M.2 Slot Two

    4. Slide and lift the solid-state drive/Intel Optane storage off the SSD2 slot on the system board. Installing the 2280 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot two.

  • Page 31: Replacing The Ssd-2 Support Bracket

    Steps 1. Align the notches on the solid-state drive/Intel Optane storage with the SSD2 slot on the system board. 2. Slide the solid-state drive/Intel Optane storage into the SSD2 slot on the system board. 3. Replace the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. 4.

  • Page 32: Wlan Card

    WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the WLAN card and provide a visual representation of the removal procedure. Steps 1.
  • Page 33 About this task The following image indicates the location of the WLAN card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2.

  • Page 34: Fan

    Removing the fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 35: Installing The System Fan

    Installing the system fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 36: Coin-Cell Battery

    Next steps 1. Install the base cover. 2. Follow the procedure in after working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

  • Page 37: Power-Adapter Port

    Steps 1. Adhere the coin-cell battery in the coin-cell battery slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the coin-cell battery cable to the I/O board. Next steps 1.

  • Page 38: Installing The Power-Adapter Port

    Steps 1. Remove the two (M2.5x5) screws that secure the right display-hinge to the system board. 2. Disconnect the power-adapter port cable from the system board. 3. Remove the (M2x3) screw that secures the power-adapter port to the palm-rest and keyboard assembly. 4.

  • Page 39: Display Assembly

    Steps 1. Place the power-adapter port into the slot on the palm rest and keyboard assembly. 2. Replace the (M2x3) screw that secures the power-adapter port on the palm-rest and keyboard assembly. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 40 Removing and installing components...

  • Page 41: Installing The Display Assembly

    Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch, and then disconnect the display cable from the system board. 3. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 42 Removing and installing components...

  • Page 43: I/O Board

    Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Slide the palm-rest and keyboard assembly under the display hinges. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly.

  • Page 44: Installing The I/O Board

    6. Lift the I/O board off the palm-rest and keyboard assembly. Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps 1.

  • Page 45: Installing The Touchpad

    2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2.
  • Page 46 About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the two (M2x2) screws and adhere the tape that secures the touchpad to the palm-rest and keyboard assembly. 3.

  • Page 47: Speakers

    Speakers Removing the speakers (in 4-cell battery configuration) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure. Steps 1.

  • Page 48: Installing The Speakers (In 4-Cell Battery Configuration)

    NOTE: Note the position of the rubber grommets before lifting the speakers. 4. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly. Installing the speakers (in 4-cell battery configuration) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure.

  • Page 49: Removing The Speakers (In 3-Cell Battery Configuration)

    3. Connect the speaker cable to the system board. 4. Connect the keyboard-backlight cable and the keyboard cable to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in after working inside your computer.

  • Page 50: Installing The Speakers (In 3-Cell Battery Configuration)

    Steps 1. Disconnect the speaker cable from the system board. 2. Disconnect the keyboard-backlight cable and the keyboard cable from the system board. 3. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers.

  • Page 51: Heat Sink

    NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. 4.

  • Page 52: Installing The Heat Sink

    NOTE: The number of screws varies depending on the configuration ordered. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 53: Removing The Power Button With Optional Fingerprint Reader

    Removing the power button with optional fingerprint reader Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the fan. 5. Remove the board. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Steps 1.

  • Page 54: System Board

    About this task The following image indicates the location of the power button with optional fingerprint reader and provides a visual representation of the installation procedure. Steps 1. Align and place the power button on the palm-rest and keyboard assembly. 2.
  • Page 55 About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure. Steps 1. Remove the two (M2.5x5) screws that secure the right display hinge to the system board. 2. Peel the transparent tape, open the latch, and disconnect the display cable. Removing and installing components...

  • Page 56: Installing The System Board

    3. Disconnect the power-adapter port cable from the system board. 4. Peel and lift the mylar that covers the I/O-board cable. 5. Disconnect the fan cable. 6. Open the latch and disconnect the I/O-board cable. 7. Peel the tape that covers the USB Type-C port bracket. 8.
  • Page 57 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws that secure the system board to the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. 4. Connect the touchpad cable to the system board. 5.

  • Page 58: Palm-Rest And Keyboard Assembly

    9. Follow the procedure in after working inside your computer. Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the memory module.

  • Page 59: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the speakers. 2.

  • Page 60: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 61: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 62: System Setup Options

    NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
  • Page 63 Table 4. System setup options—System information menu(continued) Overview Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed.
  • Page 64 Table 6. System setup options—System Configuration menu(continued) System Configuration Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting Technology) during computer startup to report hard drive errors. Default: OFF. Enable Audio Enables or disables all integrated audio controller. Default: ON.
  • Page 65 Table 7. System setup options—Video menu(continued) Video Brightness on AC power Sets the screen brightness when the computer is running on AC power. EcoPower Enables or disables EcoPower which increases the battery life by reducing the screen brightness when appropriate. Default: ON.
  • Page 66 Table 8. System setup options—Security menu(continued) Security Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). System Password Sets, Changes, or deletes the system password. Enable Master Password Lockout Enables or disables the master password support. Default: OFF.
  • Page 67 Table 12. System setup options—Power Management menu Power Management Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF. Auto on Time Enables the computer to automatically power on for defined days and times. Default: Disabled.
  • Page 68 Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots. Default: ON. Enable Adapter Warnings Enables the computer to display adapter warning messages during boot. Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.

  • Page 69: Updating The Bios In Windows

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console and Threshold for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 70: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Return.

  • Page 71: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 72 2. Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Update using the mouse or arrow keys then press Enter. 3. The flash BIOS menu will open, and then click the Flash from file. 4.
  • Page 73 5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 74: System And Setup Password

    7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 75: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 76: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 77: System Board Built-In Self-Test (M-Bist)

    System board built-in self-test (M-BIST) About this task Steps 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a failure with the system board. 3.

  • Page 78: Display Panel Built-In Self-Test (Lcd-Bist)

    Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3. The display panel begins to display a solid color, or cycling through different colors. NOTE: The sequence of colors may very due to different display panel vendor.

  • Page 79: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 80: Enabling Intel Optane Memory

    Table 22. LED codes(continued) Diagnostic light codes Problem description Coin-cell battery failure PCI, video card/chip failure Recovery image found but invalid Power-rail failure System BIOS Flash incomplete Management Engine (ME) error Camera status light: Indicates whether the camera is in use. •...

  • Page 81: Flea Power Release

    5. Click Reboot to complete disabling your Intel Optane memory and restart your computer. Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 82: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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