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Support and Legal
Support Application
Use the Support application on your device to browse User Guides,
troubleshooting guides, and to find information about software updates and other
product-related information.
To access the Support app
•
Find and tap
.
Restarting, Resetting, and Repairing
You can force your device to restart or shut down if it stops responding or won't
restart normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is
sometimes necessary if your device stops functioning properly, but note that if you
want to keep any important data, you should first back up this data to a memory
card or other non-internal memory. For more information, see
Restoring Content on page 45.
If your device fails to turn on or you want to reset your device's software, you can
use Xperia™ Companion to repair your device. For more information on using
Xperia™ Companion, see
If you are sharing a device with multiple users, you may need to log in as the owner, that is,
the primary user, to reset your device to its original factory settings.
To Restart Your Device
Your device may fail to restart if the battery level is low. Connect your device to a charger
and try restarting again.
1
Press and hold down the power key
2
In the menu that opens, tap Restart. The device restarts automatically.
To force your device to shut down
•
Press and hold the power key
seconds. Your device vibrates once and shuts down.
To perform a factory data reset
To avoid permanent damage to your device, do not interrupt a factory data reset procedure.
1
Back up any important data that is saved on the internal memory of your
device to a memory card or other non-internal memory. If you have any
encrypted files stored on an SD card, you should also remove the encryption
to ensure you can still access them after the reset.
2
Find and tap Settings > Backup & reset > Factory data reset.
3
Tap Reset phone.
4
If required, draw your screen unlock pattern or enter your screen unlock
password or PIN to continue.
5
To confirm, tap Erase everything.
Your device does not revert to an earlier software version of Android™ when you perform a
factory data reset.
Repairing the Device Software
If you forget your screen unlock password, PIN, or pattern, you can use the device
repair feature in Xperia™ Companion to erase the security layer. You need to
provide your Google account login details to perform this operation. By running
This is an internet version of this publication. © Print only for private use.
Xperia™ Companion on page 43.
.
and the volume key at the same time for 6
113
Backing Up and
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