Miscellaneous Troubleshooting - Panasonic BB-HCM381A Troubleshooting Manual

Troubleshooting

Miscellaneous Troubleshooting

Problem
The ActiveX
controls cannot
be installed.
The firmware is
not updated.
26
• Security software disables the ActiveX controls installation.
→ Close the security software, and install the ActiveX
controls again.
• The firmware updating was not completed due to the power
being turned off, network failure or other cause.
→ Update the firmware again following these steps.
Enter the IP address in the web browser to access
the camera.
Access the Maintenance page and click [Status].
Check the firmware version on the Status page.*
1 See page 12 of the Operating Instructions on the CD-
*
ROM.
2 See page 155 of the Operating Instructions on the CD-
*
ROM.
3 See page 158 of the Operating Instructions on the CD-
*
ROM about updating firmware.
Cause and Remedy
Turn the camera off, and turn the
1
camera on again.*
Is the Top page displayed?
Is the version updated?
Yes
The firmware update is completed.
No
Yes
2
Update the firmware*
No
3
.