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Appendix
Residential Customer Agreement
Type of Fee
External Hard Drive
Activation Fee
Late Payment Fee
Returned Payment Fee
Shipping and Handling
Fee
Overnight Delivery Fee
Box Return Fee
Smart Card
Replacement Fee
Out of Warranty
Receiver Replacement
Fee
Service Call Fee
Programming Change
Fee
116
Amount
Description of When Fee Applies
$40.00
One-time fee charged if you have a ViP receiver
and you choose to connect an external hard drive
to that receiver.
$7.00
You do not pay your bill in full on or before its due
date (unless you are receiving Services pursuant to
a Pre-Pay Promotion).
$10.00
You make an EFT or check payment to DISH
Network and it is subsequently returned.
$15.00
DISH Network delivers hardware to you via regular
delivery. (A $20.00 Extended Delivery Fee also
applies to AK, HI, Puerto Rico, or Virgin Islands.)
$20.00
DISH Network delivers an item to you via overnight
delivery (not available in Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands).
$17.00
DISH Network delivers return boxes and labels to
return leased equipment.
$50.00
We replace your Smart Card because it was lost,
damaged, defective or stolen, as long as there is no
evidence of tampering or modification.
$75.00
You need to replace or repair an out of warranty
receiver.
$95.00
We send a certified technician to you.
$5.00
You change your programming selection in 30 days
or less from the same service being added (but not
regarding adult programming).
$20.00
Changes to your programming selection include
adult programming.
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