IBM Rapid Access III USB Keyboard User Manual

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Important information for the Rapid Access III USB Keyboard
For installation instructions, refer to the online CD User's Guide.
Help and service information
Warranty Information
Machine Name - Rapid Access III USB Keyboard
Warranty Period - One year
See the IBM Statement of Limited Warranty included in this
publication for IBM's warranty terms and conditions. The IBM
Machine Warranty worldwide Web site at
http://www-1.ibm.com/servers/support/machine_warranties/
provides a worldwide overview of IBM's Limited Warranty for
IBM Machines, a Glossary of IBM definitions, Frequently Asked
Questions (FAQs) and Support by Product (Machine) with links to
Product Support pages. The IBM Statement of Limited Warranty
is also available on this site in 29 languages via pdf files.
Service and support
With the original purchase of an IBM machine, you have access to
extensive support coverage. During the IBM machine warranty
period, you may call IBM or your reseller for problem
determination assistance under the terms of the IBM Statement of
Limited Warranty.
Online and telephone technical support
This section contains information on how to obtain online and
telephone technical support.
Online technical support
Online technical support is available during the life of your
product. Online assistance can be obtained through the Personal
Computing Support Web site and the IBM Automated Fax System.
Online technical support
IBM Personal Computing
Support Web Site
IBM Automated Fax System
During the warranty period, assistance for replacement or exchange
of defective components is available. In addition, if your IBM
option is installed in an IBM computer, you might be entitled to
service at your location. Your technical support representative can
help you determine the best alternative.
http://www.ibm.com/pc/support
1-800-426-3395 (U.S. and
Canada)
Telephone technical support
Installation and configuration support through the HelpCenter will
be withdrawn or made available for a fee, at IBM's discretion, 90
days after the option has been withdrawn from marketing.
Additional support offerings, including step-by-step installation
assistance, are available for a nominal fee.
To assist the technical support representative, have available as
much of the following information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and
manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your
system
If possible, be at your computer. Your technical support
representative might want to walk you through the problem during
the call.
For the support telephone number and support hours by country,
refer to the following table or to the enclosed technical support
insert. If the number is not provided, contact your IBM reseller or
IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only)
Canada (all other)
U.S.A. and Puerto Rico
All other countries
416-383-3344
1-800-565-3344
1-800-772-2227
Go to
http://www.ibm.com/pc/support/,
and click HelpCenter Phone
List.
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