Do you have a question about the sentia dose and is the answer not in the manual?
Questions and answers
Maryam Azari
March 4, 2025
Dear All,
I have a sentia dose with 8 pumps since three years ago. My system is not working since two weeks ago, and says offline.
I tried to add new aquarium and set it up again, I have followed the instructions carefully. The device generates its wifi, but cannot connect my wifi network (the authentication cannot be provided).
I have checked the wifi, but it works and has connection for our mobiles, laptops, etc.
Please kindly help me.
2 comments:
Mr. Anderson
March 4, 2025
1. Ensure Wi-Fi Compatibility: The dosing pump only connects to 2.4GHz Wi-Fi, not 5GHz. Check your router settings. 2. Reconnect to Sentia Wi-Fi: On your mobile device, go to Wi-Fi settings and connect to the Sentia network (named 'dosing' followed by numbers). Use the password `000000`. 3. Set Up Wi-Fi Connection: Once connected to Sentia, open the setup process and select your home Wi-Fi network (2.4GHz). Enter the correct Wi-Fi password. 4. Verify Connection: If the pump loses network connection, it updates its status once the network is available again. Ensure your network is stable. 5. Check for Interference: Make sure there are no network issues or interference preventing the pump from maintaining a connection. 6. Restart Devices: Restart both the dosing pump and your Wi-Fi router, then try reconnecting. 7. Manual Reset: If issues persist, reset the pump and repeat the setup process.
This answer is automatically generated
Maryam Azari
March 5, 2025
@Mr. Anderson
Dear Sir, very much thanking you for your time answering very carefully my problem.
But please be noted that my device had been working sine two weeks ago when the connection is lost. I have followed all the steps as you have mentioned and according to its manual.
I have tried several times resetting the wifi configuration on my device.
Everything goes well and the device creates the wifi called "dosing******" and I can connect to it. But the device is not connecting to my home Wifi.
We have tried other wifi, other than my home wifi, but the connection is not successful as well. The error message is attached for your information.
Waiting to receive your kind instruction
Summary of Contents for Aquavitro sentia dose
Page 1
sentia dose ™ User Manual Manual de instrucciones / Manuel d’instructions / Manuale Istruzioni / Manual de instruções / Handleiding / Bedienungsanleitung / Руководство пользователя / Instrukcja obsługi / Kullanım Kılavuzu / Hướng dẫn sử dụng / उपयोगकर् त ा नियमावली...
Contents Introduction Parts Checklist Power Supply & Connecting Units Using the Included Mounting Bracket Setting Up Doser Pump Heads and Tubing The sentia™App Setting Up Aquariums in the App Adding sentia™ Devices to the App Device Setup Notes on Dosing Schedules The Dashboard Resetting the WiFi Configuration on the Primary Doser Resetting the Memory Configuration...
Page 4
IMPORTANT SAFETY INSTRUCTIONS WARNING - To guard against injury, basic safety precautions should be observed, including the following: A) READ AND FOLLOW ALL SAFETY INSTRUCTIONS B) DANGER: To avoid possible electric shock, special care should be taken since water is employed in the use of aquarium equipment.
Page 5
CONSIGNES DE SÉCURITÉ IMPORTANTES MISE EN GARDE : Afin de se protéger contre les blessures, des mesures de sécurité de base doivent être observées, y compris les suivantes. A) LIRE ET OBSERVER TOUTES LES CONSIGNES DE SÉCURITÉ B) DANGER - Pour éviter tout choc électrique, une grande prudence est de rigueur. Dans chacune des situations suivant- es, ne pas essayer de réparer l’appareil soi-même;...
Page 6
READ AND FOLLOW ALL SAFETY INSTRUCTIONS Unplug the device before installing or carrying out any maintenance. Please check that the voltage and frequency indicated on the device label corresponds to that of your electrical network. This electrical device must be powered by a differential circuit breaker Never operate the device without water to avoid damage to the pump’s components.
Page 7
EXCLUSIONS. This warranty does not cover the following: *Damage resulting from accident, misuse, abuse, lack of reasonable care, use of the product that is other than normal or ordinary, using the project in abnormal working conditions or any other failures not resulting from defects in materials or workmanship. *Damage resulting from modification, tampering with or attempted repair by anyone other than Seachem or its designee.
Introduction The sentia™dose primary and secondary dosers provide an unparalleled platform for the success of any aquarist in keeping consistent parameter levels in any aquarium environment. The patented modularity and simplicity in design offer affordability and expandability beyond any other doser system on the market. The dosers are easily programmed and run using any smart phone with an app over Wifi.
Power Supply & Connecting Units The sentia™dose Primary Control Unit includes a Power Adaptor and Plugs Set. The Plugs Set includes plugs matching electrical outlets for North American, EU, UK and Australia/New Zealand locales or setups. To prepare the Power Adapter for use, slide the appropriate Plug onto the Plug Adaptor firmly - the Plug should lock into place securely.
Using the Included Mounting Bracket Each sentia™dose Primary Control Unit and/or Secondary Unit includes a mounting bracket for optionally securing the Unit(s) as desired. The included Mounting Plate can be secured with the included Screws or the included Adhesive Strips. The Mounting Plates for any number of Units in sequence interlock to neighboring Units. Mounting Plates should be secured in sequence to the mounting location.
The sentia™App To get the most out of sentia™devices, download the sentia™app for your smart phone. The sentia™app is quite intuitive, simple to use, and is an integral component of the sentia™system. Once the app is downloaded and opened the user is guided through the easy process of “Registration”. Registration sets up usernames, passwords, communication preferences, etc.
Supplement You will first define the supplement to be run in the doser as either a Seachem/aquavitro product or not. If “Yes” you can scan the barcode from the product label to enter that supplement. If your camera has difficulty scanning the barcode, the barcode can be typed in manually.
Page 13
4. Once completed, enter the amount of the supplement in the calibration tube. Schedule For Seachem/aquavitro Supplements: Touching on the menu bars on the right side of the space under “Total Daily Dose for Selected Days” brings up options for Suggested Dose and Calculated Dose.
Page 14
If the supplement should be dosed in a specific time of day or night, enter the time frame for the dosing to occur. If the supplement should be dosed in a specific day interval, enter the day interval desired for the dosing to occur. If the supplement should be dosed in on specific days of the week, enter the days of the week desired for the dosing to occur.
Notes on Dosing Schedules 1. As a general rule, supplement dosing should be done in small amounts more often rather than larger amounts infrequently.This maintains an overall more stable environement chemically in aquariums. 2. Some supplements will preload with time scheduling suited for that particular element.For instance, some elements for planted aquariums are better suited to be dosed at night while others are better dosed in the daylight phase to support photosynthesis.
2. Press and hold down the right (MODE) button. 3. While continuing to hold down the right (MODE) button, reconnect the power adapter. After 10 - 12 seconds the WiFi LED on the left will begin flashing. When it finishes flashing the right (MODE) button can be released.
Need help?
Do you have a question about the sentia dose and is the answer not in the manual?
Questions and answers
Dear All, I have a sentia dose with 8 pumps since three years ago. My system is not working since two weeks ago, and says offline. I tried to add new aquarium and set it up again, I have followed the instructions carefully. The device generates its wifi, but cannot connect my wifi network (the authentication cannot be provided). I have checked the wifi, but it works and has connection for our mobiles, laptops, etc. Please kindly help me.
1. Ensure Wi-Fi Compatibility: The dosing pump only connects to 2.4GHz Wi-Fi, not 5GHz. Check your router settings.
2. Reconnect to Sentia Wi-Fi: On your mobile device, go to Wi-Fi settings and connect to the Sentia network (named 'dosing' followed by numbers). Use the password `000000`.
3. Set Up Wi-Fi Connection: Once connected to Sentia, open the setup process and select your home Wi-Fi network (2.4GHz). Enter the correct Wi-Fi password.
4. Verify Connection: If the pump loses network connection, it updates its status once the network is available again. Ensure your network is stable.
5. Check for Interference: Make sure there are no network issues or interference preventing the pump from maintaining a connection.
6. Restart Devices: Restart both the dosing pump and your Wi-Fi router, then try reconnecting.
7. Manual Reset: If issues persist, reset the pump and repeat the setup process.
This answer is automatically generated
@Mr. Anderson Dear Sir, very much thanking you for your time answering very carefully my problem. But please be noted that my device had been working sine two weeks ago when the connection is lost. I have followed all the steps as you have mentioned and according to its manual. I have tried several times resetting the wifi configuration on my device. Everything goes well and the device creates the wifi called "dosing******" and I can connect to it. But the device is not connecting to my home Wifi. We have tried other wifi, other than my home wifi, but the connection is not successful as well. The error message is attached for your information. Waiting to receive your kind instruction