Vivint CP01 User Manual
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Vivint CP01 User Manual

Vivint CP01 User Manual

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Summary of Contents for Vivint CP01

  • Page 1 Control Panel User Guide...
  • Page 2 DISCLAIMER: No part of this publication may be excerpted, reproduced, translated, or utilized in any form or by any means, electronic or mechanical, without prior written permission. Vivint Inc. does not warrant that this document is error free and retains the right to make changes to this document or related product specifications and descriptions at any time without notice.

  • Page 3: Table Of Contents

    Vivint — User Guide Contents Contents Welcome Getting Started Using my Vivint Home Security and Automation System System Overview Overview Key Features Basic Operation Wireless Security Sensors Control Panel and Display Interface Control Panel Features Main Display Screens System Status Icons...
  • Page 4 Vivint — User Guide Using Home Automation Features Users User Management Duress User System Messages Using System Messages Viewing and Acknowledging Trouble Alerts Remote Control Remote Control via Standard Telephone System Customization and Tools Adjusting Chime (Tone and Voice) Adjusting Volume and Brightness...

  • Page 5: Welcome

    (Control Panel and peripheral devices) and how they work together to make your life easier and safe- guard all that you value. You can also go to the Vivint Help Center website, at any time and from any web-enabled device, to view, print, and save additional information resources that will help you understand and take full advantage of all your Vivint products.

  • Page 6: Getting Started

    Vivint — User Guide Getting Started The Vivint Home Security and Automation System is comprised of numerous advanced technologies, yet is also designed with intuitive, easy-to-use features and a smart, attractive interface that can be quickly learned by any- one.
  • Page 7 Vivint — User Guide Contact Customer Care and/or a licensed Vivint Technician — Call Vivint at 1-800-216-5232 (For faster assistance: 1) Have your account number ready, 2) Have any error codes available, 3) Be in front of your panel.) For more information —...

  • Page 8: System Overview

    Key Features Following is a list of standard features and options that can be included in your Vivint Home Security and Auto- mation system. Ask your installer which options are available to you and check the ones that apply to your sys- tem.

  • Page 9: Basic Operation

    Vivint — User Guide Admin User: The Control Panel supports one Admin User who can add, configure, and manage the other Users. Duress User: One of the pre-defined User IDs functions as the Duress User. Accessing and controlling the system with this User ID gives the appearance of normal operation but automatically and secretly sends a "duress"...

  • Page 10: Wireless Security Sensors

    Users A Vivint Technician has already configured an Admin User ID PIN Code for your system. This User ID can be used to control the system as well as create and change the other Users. The Admin User can also access sev- eral system settings at the Control Panel.
  • Page 11 Vivint — User Guide Types of Security Sensors Depending on your type of installation and how many security sensors are installed with the Control Panel, sensors can include but are not limited to the following: Sensor Type Description Door / Window Sensor...

  • Page 12: Control Panel And Display Interface

    Vivint — User Guide Control Panel and Display Interface Control Panel Features This section describes the Vivint Control Panel features. - 11 -...
  • Page 13 Shows the system status (see the list below for descriptions of the system status as / Indicator displayed by the Home Button). Microphone Used for Two-way voice communication with the Vivint Central Station. Alarm Siren Sounds all system alarms, system sounds, voice prompts, and audio for Two-way and Speaker voice communication with the Central Station.

  • Page 14: Main Display Screens

    Vivint — User Guide Fo r Po w e r Ou ta g e Sta tu s: Flashes White during a power outage (while the system is on battery backup power). During a power outage: Flashes Green when all of the sensors are closed, and the system is ready to arm.
  • Page 15 Vivint — User Guide The Home Screen also displays the Security, Smart Home, Video, Energy, and Settings buttons, as well as the AC power and Mute buttons. At any time, pressing the Home button on the Control Panel displays the Home Screen.
  • Page 16 Vivint — User Guide Settings Screen The Settings Screen shows a menu of sub-screens for accessing and configuring system settings. For example: - 15 -...
  • Page 17 Vivint — User Guide Se cu ri ty Scre e n Pa n e l Se tti n g s Scre e n - 16 -...

  • Page 18: System Status Icons

    Vivint — User Guide System Status Icons The bottom of the Control Panel display is the status area that shows the following system information: Current system mode Sensor status Current trouble alert text (if any) Additionally, special icons are used to visually show your system’s current condition.
  • Page 19 If the Control Panel’s backup battery tests low or exhausted, the backup battery status icon is displayed. NOTE: In a commercial installation, the backup battery will keep the panel operating for a minimum of 24 hours. For battery replacement, contact your service representative, or contact Vivint Cus- tomer Care.
  • Page 20 Vivint — User Guide Radio Modem Icon If the system’s optional Cell radio modem is installed, the cell radio icon is displayed on the status bar while the cell radio is being used to update software or add features. [[Editing Note: Add icon here...]]...

  • Page 21: Home Security Protection

    Home Security Protection Understanding and Viewing Security Sensors When your system was installed and configured by your Vivint Technician, wireless security sensors were placed throughout your home to monitor specific doors and windows. The technician, after consulting with you, selected these doors and windows as likely places where an intrusion might occur and could be detected. Each sensor was configured to have the system react in a specific way.
  • Page 22 Vivint — User Guide Sensor / Type Detector Front and side door sensors support Entry/Exit Delay SMKE Smoke detector Side and main garage door sensors support Entry/Exit Delay Carbon monoxide detector Control Panel Glass break detector - 21 -...
  • Page 23 Vivint — User Guide Sensor / Type Detector Door / window sensor Wireless keypad Motion detector (Passive Infra-Red) External siren (optional) Security Sensor Status The security system constantly monitors all of the sensors installed in the protected doors and windows in your home.

  • Page 24: Bypassing Security Sensors

    Control Panel. In these conditions, you may need to schedule a service call with your qualified Vivint Technician to repair or replace the troubled sensor.

  • Page 25: Arming The System In Stay Mode

    2. Press Bypass All to force bypass the open sensors (including any open interior sensors). 3. Enter a valid User PIN code to activate the sensor bypass and continue to the Arming screen (unless your Vivint Technician has enabled the Quick Bypass option). Manually Bypassing Sensors...
  • Page 26 Vivint — User Guide To arm the security system in Stay Mode 1. Close all protected perimeter doors and windows before arming. 2. Verify that the Home button on the Control Panel is lit green indicating that the system is ready to arm.
  • Page 27 When the delay timer runs out, the system returns to the normal Stay Mode. The Quick Exit option can be turned on or off by your Vivint Technician. - 26 -...

  • Page 28: Arming The System In Away Mode

    Vivint — User Guide Silent Control in Stay Mode The following options for silencing the beeps and announcements are available when arming or disarming the system in Stay Mode. On the Security screen, a Silent Exit button is displayed. On the Arming screen, a Silent Exit button is displayed.
  • Page 29 Vivint — User Guide 4. At the Security screen, you can enable the Entry Delay option. The system can be armed without an Entry Delay. All perimeter doors trigger the alarm instantly. The system has to be disarmed with a wire- less key fob.
  • Page 30 Vivint — User Guide 7. When the Exit Delay expires, the system is fully armed in the Away Mode. (NOTE: When the system is armed in the Away Mode, beeps sound during the Exit Delay, with faster beeps during the last 10 seconds.)

  • Page 31: Disarming The System

    Vivint — User Guide protected door configured for delay without having to disarm the entire system. When the delay timer runs out, the system returns to the normal Away Mode. NOTE: If interior sensors are installed in the system in certain areas, do not violate those sensors when using the Quick Exit feature in Away Mode.

  • Page 32: If A Burglary Alarm Occurs

    Vivint — User Guide To disarm the system from Stay Mode 1. At the Home screen, press Security. (Press the Mute button for Silent Control.) 2. At the Security screen, press Disarm. 3. The Disarm Code screen displays. The left side of the screen shows any events that have occurred while the system was armed.

  • Page 33: Two-Way Voice Communication

    Vivint — User Guide alarm right away. Most sensors trigger the alarm siren while some sensors may be set to trigger a silent alarm without sounding the siren. NOTE: Temporarily muting the alarm siren When the alarm siren is sounding, you can temporarily mute (turn off) the alarm siren by pressing any button on the panel interface.

  • Page 34: Key Fob Arming And Disarming

    Vivint — User Guide IMPORTANT: If a panic alarm or sensor is set for a silent alarm, the operator can only listen and will not be able to talk. This is for your protection. Key Fob Arming and Disarming Your system may be equipped with one or more wireless key fobs. Up to eight key fobs can be used to control the system remotely.

  • Page 35: Keypad Arming And Disarming

    Vivint — User Guide NOTE: If an emergency alarm is triggered by a key fob, it cannot be stopped using the key fob Dis- arm button. The alarm must be canceled at the Control Panel. Key Fob Auxiliary Button To trigger the Control Panel’s auxiliary output, press the Auxiliary button. If you use the Auxiliary button, the aux- iliary output controls an optional device, such as a _________________.
  • Page 36 Vivint — User Guide Keypad Disarming To disarm the system from Stay or Away mode, enter a User PIN code. Keypad Fire Emergency To trigger a emergency fire alarm using a wireless keypad, press the Fire button for 2 seconds.

  • Page 37: Home Environment Protection

    Vivint — User Guide Home Environment Protection Smoke, Heat, and Freeze Alarms Your system should be installed with Smoke, Heat, and Freeze Alarms as well as Carbon Monoxide Detectors as a part of an overall home environment protection service. Fire protection is active 24 hours‐ a‐ day, 365 days a year.

  • Page 38: Recommended Fire Alarm Locations

    Vivint — User Guide 1. If flames and smoke are present, yell FIRE! to alert everyone else. 2. Evacuate all occupants from the premises and call your local Fire Department from a safe location. 1. If no flames or smoke are apparent, investigate the possible causes of the alarm.
  • Page 39 Vivint — User Guide Also, install smoke detectors in the living room, dining room, bedrooms, kitchen, hallway(s), finished attics, fur- nace room, utility and storage rooms, and attached garages. Home Description Area Mount a smoke alarm between the sleeping area and the rest of the family unit.

  • Page 40: Emergency Features

    Vivint — User Guide Next to a door or window that would be affected by drafts (extractor fan or air vent) Outside In or below a cupboard Where air flow would be obstructed by curtains or furniture Where dirt or dust could collect and block the sensor Where it could be knocked, damaged, or inadvertently removed NOTE: Fire‐...
  • Page 41 Vivint — User Guide ever, no emergency functions are available, an information screen displays. To see which emergency functions are available on your system, press the button. In the event of an emergency, press and hold the emergency button for at least 2 seconds to activate the alarm.

  • Page 42: Emergency Action Plan

    Vivint — User Guide Emergency Action Plan IMPORTANT: Establish and regularly practice a plan of escape with all members of your household in the event of fire. The National Fire Protection Association recommends the following steps. 1. Mount your detector or your interior or exterior sounders where they can be heard by all.

  • Page 43: Home Automation

    Vivint — User Guide Home Automation Using Home Automation Features The Vivint system offers several convenient home automation features. Most of these features are optional and may or may not have been installed as part of your overall system. Door Locks...

  • Page 44: Users

    Vivint — User Guide Users User Management The system installer has created an Admin User for your system. The Admin User ID can be used to control the system, as well as assign and change the other Users and their access options. The Admin User can also access several system settings in the Toolbox.

  • Page 45: Duress User

    Vivint — User Guide C o n fi g u ri n g U se r Acce ss After you create a new User ID, you should configure its access settings. Select one of the three options: Always Never By Schedule...
  • Page 46 Vivint — User Guide Setting the Duress User Code 1. On the Users screen, press Duress User. 2. A confirmation screen appears: Press Create Duress User. 3. Enter a four‐ digit code for the new Duress User Code and press Done.

  • Page 47: System Messages

    Vivint — User Guide System Messages Using System Messages Your security system supports receiving messages from the Central Station. The messages can be about system upgrades, additional services, special regional weather alerts, etc. The messages can be sent for all system users to read, or as confidential messages that only the Admin User can read.
  • Page 48 Vivint — User Guide 4. Press Back to return to the message list, or press Delete to erase the message. NOTE: If you check the Mark Read box, the message remains on the message list (If you decide not to delete it), but it no longer displays in bold.

  • Page 49: Viewing And Acknowledging Trouble Alerts

    Vivint — User Guide 4. To list urgent messages first, select Priority. 5. To return to the message list, press Back. 6. When the message reviewing session is over, the sort options will reset. Viewing and Acknowledging Trouble Alerts The system continually polls wired sensors, wireless sensors and the Control Panel itself to ensure optimal oper- ating conditions at all times.
  • Page 50 Vivint — User Guide When you press Alerts, the Alerts pop-up window displays with the number of current system trouble alerts. The Alerts icon displays until the trouble alerts are acknowledged, then it remains constantly lit until all the troubles are corrected. When all troubles are corrected, the icon disappears completely.
  • Page 51 Vivint — User Guide Viewing the Current Trouble Alerts 1. To display all current trouble alerts, press the Alerts icon. 2. View the listed trouble events. If there are more than 3 alerts, use the ↑ and ↓ arrows to scroll through the list.

  • Page 52: Remote Control

    Vivint — User Guide Remote Control Remote Control via Standard Telephone You can control your system remotely using a standard telephone IF your system was installed with a POTS mod- ule. Remote control is performed by calling the system and responding to spoken questions from the system. By...
  • Page 53 Vivint — User Guide The system waits up to 60 seconds for each remote command before automatically disconnecting. If you already know the remote command telephone key number, you can enter it before the command announcement fin- ishes. Use the following telephone keys to control your system:...
  • Page 54 Vivint — User Guide NOTE: There is no Exit Delay when you remotely arm the system. NOTE: The Auto Stay feature (if enabled) does not function when you remotely arm the system. Bypassing Sensors Remotely If there are open sensors when you try to arm the system remotely, the system announces the current status and asks: "To bypass sensors and arm, press pound."...

  • Page 55: System Customization And Tools

    Vivint — User Guide System Customization and Tools Adjusting Chime (Tone and Voice) On doors and windows monitored by sensors, the system can be configured to sound a chime to announce that the door or window was opened. Sensors can also be configured to have the Control Panel say (voice) the name of the opened door or window (e.g., "Front door").
  • Page 56 Vivint — User Guide 4. Select the chime option that you want for the sensor (see the list of chime options below). 5. At the Menu Screen, press Toolbox. 6. At the Master User Code to access the toolbox. 7. At the Toolbox Screen (1 of 3), press Chime Setup. The Chime Setup Screen displays each of the installed sensors that can chime and the option currently set for the sensor.

  • Page 57: Adjusting Volume And Brightness

    Vivint — User Guide Chime Option Description Chime 5 Ding‐ dong with Voice #2 Chime 6 Ding‐ dong #3 Chime 7 Ding‐ dong with Voice #3 Chime 8 Ding‐ ding Chime 9 Ding‐ ding with Voice Chime 10 Chime#1 Chime 11...

  • Page 58: Setting System Date And Time

    Vivint — User Guide NOTE: To conserve the Control Panel’s backup battery, during an AC power failure, the display goes dark after 30 seconds regardless of this setting. To configure the display backlight timeout 1. At the Home screen, press Settings.

  • Page 59: Voice Alert For Arming And Disarming

    Vivint — User Guide Voice Alert for Arming and Disarming System History The Control Panel keeps a log of system events in the order in which they occur. Each event is marked with the date and time that the event occurred.

  • Page 60: System Tests

    Vivint — User Guide 3. The log of system events appears. Use the ↑ and ↓ arrows to scroll through the log. 4. To choose the events to display, press Filter. 5. Specify the types of events to display by selecting the check boxes. Select Security to select all the check boxes.

  • Page 61: Firmware Version

    Vivint — User Guide For door or window sensors, open and close the door or window. For motion detectors, stay out of the protected area for five minutes, then walk through the area. For portable sensors and wireless keypads, press a button.

  • Page 62: Installation-Specific Information

    Installation-Specific Information System Settings The Vivint Technician who installed your system can also configure various system settings in order to customize the installation. The settings listed below show the default settings and a check box or area to denote custom set- tings.
  • Page 63 Vivint — User Guide 16 Minutes Unlimited Exit Delay The Exit Delay begins immediately after arming the system. The delay gives you time to leave through the des- ignated exit/entry door without setting off the alarm. During the Exit Delay beeps sound, and faster beeps sound during the last 10 seconds.
  • Page 64 Vivint — User Guide Quick Bypass Normally sensors that are open at the time the system is armed will require force bypassing by entering your User Code. The system can be set so a User Code is not required to bypass open sensors when the system is armed.
  • Page 65 Vivint — User Guide Key Fob Arm/Disarm Sound The system can be set so when it’s armed or disarmed by a wireless key fob, a beep will sound through the internal and external sounders to indicate that the key fob’s signal was received.
  • Page 66 Vivint — User Guide Wireless Keypad Emergency Keys Each standard wireless keypad has Fire and Police emergency buttons that can be enabled or disabled for each keypad. Refer to the table below for options set for your keypads: Exit Delay Restart The Exit Delay Restart option will extend the Exit Delay one time if you need to re‐...
  • Page 67 Vivint — User Guide Dialer Delay If an alarm occurs, the system will delay dialing for a short time to allow you to disarm the system in case the alarm was accidentally tripped. The dialer delay reduces nuisance traffic to the Central Station and can prevent receiving fines that many cities impose when police respond to a false alarm.

  • Page 68: User Pin Codes And Security Sensor Zones

    Vivint — User Guide User PIN Codes and Security Sensor Zones User PIN Codes Master User — User 2 — User 3 — Security Sensor Zones Zone 1 — Zone 2 — Zone 3 — IMPORTANT: If you have logged user codes here, to maintain security, keep this guide in a secure...

  • Page 69: Service, Regulatory, And Warranty Information

    Service, Regulatory, and Warranty Information Service Information Your local Vivint Technician is the person best qualified to service your system. Be sure to set up a routine ser- vice schedule with your local technician. IMPORTANT! THIS EQUIPMENT MUST BE CHECKED BY A QUALIFIED TECHNICIAN AT LEAST EVERY 3 YEARS.
  • Page 70 Vivint — User Guide FCC Notice NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful inter- ference in a residential installation.
  • Page 71 Vivint — User Guide Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
  • Page 72 Vivint — User Guide d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'in- tensité nécessaire à l'établissement d'une communication satisfaisante. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit...
  • Page 73 Vivint — User Guide The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be con- nected to a telephone interface. The termination of an interface may consist of any combination of devices sub- ject only to the requirement that the sum of the RENs of all the devices not exceed five.
  • Page 74 Vivint — User Guide Security System Limitations IMPOR TAN T N OTIC E This security system cannot offer guaranteed protection against burglary, fire, or other emergencies. Any alarm system, whether commercial or residential, is subject to compromise or failure to warn for a variety of reasons.
  • Page 75 Vivint — User Guide Although installing an alarm system may make homeowners eligible for lower insurance rates, an alarm system is not a substitute for insurance. Homeowners, property owners, and renters should continue to act prudently in protecting themselves and continue to insure their lives and property.

  • Page 76: Limited Warranty

    Vivint — User Guide Limited Warranty Vivint Inc. (the Company) warrants to the original purchaser that products delivered hereunder will be free of defects in materials and workmanship for a period of twelve (12) months from the date of purchase.

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