Microsoft Band 2 Troubleshooting Manual
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Microsoft Band 2 Troubleshooting Manual

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Microsoft Band 2 won't charge
If you're having problems charging your Microsoft Band 2,
try these solutions.

Before you begin

Before you begin
Before trying these solutions, check the USB port where you plugged in your Band's USB
charging cable.
Make sure you connected the charging cable to a USB port (USB 2.0 or greater) that can
supply power. Powered USB ports include those on your computer and those on USB
hubs or adapters connected to a power source.
Most USB hubs don't supply power and won't charge your Band.
On desktop PCs, powered USB ports are often on the back of the PC.

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Summary of Contents for Microsoft Band 2

  • Page 1 Microsoft Band 2 won’t charge If you’re having problems charging your Microsoft Band 2, try these solutions.  Before you begin  Solution 1: Restart your Band (two-button method)  Solution 2: Check the battery status on your Band Before you begin Before trying these solutions, check the USB port where you plugged in your Band’s USB...
  • Page 2  AC adapters, like those that power your phone, are generally sufficient to power your Band.  Try charging another device, such as your phone, from the USB port to make sure the port is working properly. If your Band still doesn’t charge, try Solution 1. Solution 1: Restart your Band (two-button method) Step Press and hold the power button and the action button on your Band at the same time.
  • Page 3 Band and charging cable. Microsoft Band 2 battery and charging Microsoft Band 2 uses an internal lithium-polymer battery. Learn about your Band’s power states, how to charge your Band, and how to check its battery level. ...
  • Page 4 Tap Turn Power Off > Yes. Important Microsoft Band 2 won’t turn off while charging. Remove it from the charger first and then turn it off. Turn the display on and off To save battery power, your Band display automatically turns off or switches to Watch Mode when you aren’t working with the tiles.
  • Page 5 You can wipe off sweat, dust, or grime with a clean, dry, lint- free cloth. For more info, see Clean and care for your Microsoft Band. A full charge can last up to 48 hours but can vary significantly depending on your settings, usage, and other factors.

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