Fault
Detergent residue on
the damp washing.
Detergent residue on
the dry laundry.
Insufficient cleaning.
HomeConnect is not
working correctly.
Cause and troubleshooting
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 44.
Detergents may contain water-insoluble substances
that deposit on the laundry.
Brush out the laundry after washing and drying.
▶
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 37
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 50
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 43
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 44.
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, adjust the basic
▶
dosage → Page 44 correctly.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 37
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 50
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 43
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 37
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 50
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 43
Different causes are possible.
Go to www.home-connect.com.
▶
Troubleshooting en
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