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TROUBLESHOOTING
The washing machine may sometimes not work properly for certain reasons. Before calling the Support Centre, it is recommended to check to see if
the problem can be easily resolved using the following list.
Anomalies:
The washing machine does not turn on.
The wash cycle does not start.
The washing machine does not fill with
water (the message "NO WATER", Turn
tap on" is shown on the display).
"Beep" sound every 5 seconds.
The washing machine loads and drains
water continuously.
The washing machine does not drain or
does not spin.
The washing machine vibrates
excessively during the spin cycle.
The washing machine leaks water.
The machine is locked and the display
flashes, indicating an error code (e.g.
F-01, F-..).
Too much foam is formed.
Door is locked, with or without
failure indication, and the
programme does not run.
You can download the H&S INSTRUCTIONS, USER MANUAL, PRODUCT FICHE and ENERGY DATA by:
• Visiting our website - http://docs.whirlpool.eu
• Using QR code
• Alternatively, contact our After-sales Service (See phone number in the warranty booklet). When
contacting our After-sales Service, please state the codes provided on your product's identification
plate.
Possible causes / Solution:
•
T he plug is not inserted into the electrical outlet, or not enough to make contact.
•
T here has been a power failure.
•
T he door is not fully closed.
•
T he ON/OFF
button has not been pressed.
•
T he START/PAUSE
•
T he water tap is not open.
•
A "start delay" has been set.
•
T he water intake hose is not connected to the tap.
•
T he hose is bent.
•
T he water tap is not open.
•
T he mains water supply has been shut off.
•
T here is not enough pressure.
•
T he START/PAUSE
•
T he drain hose has not been installed at 65 to 100 cm from the ground.
•
T he end of the drain hose is immersed in water.
•
T he drain connector on the wall does not have an air vent.
If the problem persists after having performed these checks, close the water tap, shut off the
washing machine, and call the Support Centre.If the dwelling is located on one of the
uppermost floors of a building, a siphon effect can sometimes occur, thus causing the washing
machine to load and drain water continuously.Special anti-siphon valves are available on the
market to prevent these types of problems.
•
T he programme does not include the draining function: with certain programmes it must be
activated manually.
•
T he drain hose is bent.
•
T he drain line is obstructed.
•
A t the time of installation, the drum was not properly unlocked.
•
T he washing machine is not level.
•
T he washing machine is squeezed between furniture and the wall.
•
T he water intake hose has not been tightened properly.
•
T he detergent dispenser is clogged.
•
T he drain hose has not been properly fastened.
•
S hut off the machine, disconnect the plug from the outlet, and weight about 1 minute before
turning it back on.
If the problem persists, call the Support Centre.
•
The detergent is not compatible with the washing machine (it must bear the wording "for
washing machines", " for hand washing and washing machines", or something similar).
•
The dosage was excessive.
•
Door is locked in case of power breakdown. Programme will continue automatically as soon as
the mains is available again.
•
Washing machine is in a standstill. Programme will continue automatically after the origin of
the standstill does not persist anymore.
button has not been pressed.
button has not been pressed.
xxxx
xxxxxxxxxxxx
195159503.00
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