en Troubleshooting
Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
Troubleshooting
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out by trained specialist
▶
staff.
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
▶
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Error code / Fault display / Signal
Fault
The display goes out and
flashes.
Start/Reload
"E:36 / -10"
52
Cause
Energy-saving mode is act-
ive
Drain pipe or water outlet
hose is blocked.
Drain pipe or water drain
hose is caught or jammed.
Drain pump is blocked.
The water outlet hose is con-
nected too high.
Detergent dosage is too
high.
troubleshooting
Press any button.
▶
a The symbol lights up again.
Clean the drain pipe and the water
▶
outlet hose.
Ensure that the drain pipe and wa-
▶
ter drain hose are not kinked or
trapped.
→ "Cleaning the drain pump",
▶
Page 46
Install the water outlet hose at a
▶
maximum height of 1 metre.
→ "Technical specifications",
Page 66
Immediate measure: Mix one table-
▶
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the compartment for manual
dosing (not for outdoor clothing,
sportswear or items stuffed with
down).
If intelligent dosing is activated, re-
▶
duce the "basic dosage"
→ Page 42.