Table of Contents
Troubleshooting
Related Manuals for MOIXA MOIASSY6072
Summary of Contents for MOIXA MOIASSY6072
- Page 1 7.2kWh and 9.6kWh Moixa Optimised Battery Systems: User Manual Moixa Optimised Battery: “MOIASSY6072: Moixa Optimised Battery System of 7.2kWh” and “MOIASSY6096: 9Moixa Optimised Battery System of 9.6kWh” User Manual...
- Page 2 The most up to date version of this User Manual is available on our website: www.moixa.com/support/. For more details of your contract with Moixa, please see your User Agreement which includes a description of your statutory rights, Installation Requirements and Warranty (where Moixa is your installer), Equipment Warranty, Moving House, Monitoring Energy generation and consumption, Upgrades and Updates to soft- ware and general terms and conditions for use.
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Page 3: Table Of Contents
Moving home? If you are moving out of the premises in which the Moixa Optimised Battery System is installed, notify your Cus- tomer Support. It is possible to relocate your Moixa Optimised Battery System, although you will need to pay for the deinstallation and reinstallation, and this will need to be done by a Moixa Accredited Installer in order for your warranty to remain valid. - Page 4 Moixa Dashboard or app Storing solar & off-peak energy When your solar panels generate more energy than your home needs, the Moixa Smart Battery stores it for use later. If you have a special ‘time-of-use’ tariff, then your Moixa Smart Battery can deliver further savings by storing low-cost energy, so you can buy less energy at high-price peak periods. Let our team know if you are on a special tariff so we can ensure your Moixa Smart Battery is best optimised for you.
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Page 5: Information In This Document
Customer Support at the earliest opportunity. support@moixa.com www.moixa.com/support/ +44 207 734 1511 Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB. All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saffron Hill, London, EC1N 8FH. - Page 6 Once the Moixa Hub and your connected device(s) have been fully installed, Customer Support must be notified of any significant electrical work that you are planning to conduct in your home. This includes any changes to your consumer unit, as this may impact the performance of the Moixa Hub and connected device(s). support@moixa.com www.moixa.com/support/ +44 207 734 1511...
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Page 7: Maintenance And Troubleshooting
Optimised Battery System is performing as expected, please contact Customer Support. The Moixa team will also look out for any Moixa Optimised Battery Systems that are not working as expected, and if any issues are detected we will try and resolve these remotely. If the issue cannot be resolved remotely, the Customer Support team will reach out to you and arrange for one of our Moixa Accredited Installers to visit your premises and resolve the issue. -
Page 8: Troubleshooting
For further guidance, contact Customer Support. Power: If the Moixa Hub screen is not lit up, check that power is being provided via the supplied wall adaptor. If power is being supplied and the screen is still not on, contact Customer Support. -
Page 9: Moixa Dashboard And App
You should receive an email from hello@moixa.com which will explain the next steps to get signed up. If you have not heard from Moixa after 3 working days, check your junk email account for an email from hello@moixa.com or reach out to your support team. -
Page 10: Technical Information
5.0 Technical Information Available in 7.2kWh & 9.6kWh Dimensions Compliance Moixa Hub: Compliant with LVD, RED, EMC, Moixa Hub: H: 15 x W: 15 x D: 5 cm RoHS, REACH and WEEE directives. Victron MultiPlus-II 48/3000/35-32 Inverter/Charger: H: 50 x W: 28 x D: 15 cm CE marked. -
Page 11: Contact
6.0 Contact Your installer will tell you who is providing your customer support. If Moixa is providing your customer support, you should contact us by email to support@moixa.com +44 (0)20 7734 1511 (option 2) or by calling We are available between 9am and 6pm on weekdays (excluding UK Bank Holidays).
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