GMC 1999 Sierra 1500 Pickup Owner's Manual page 412

Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to
your dealer and GMC Truck.
Normally, any concerns with the sales transaction or the operation of your
vehicle will be resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved
to
your
satisfaction, the following steps should be taken:
STEP ONE -Discuss your concern with a member of dealership
management. Complaints can often be quickly resolved at that level. If the
matter has already been reviewed with the Sales, Sewice, or Parts Manager,
contact the owner of the dealership or the General Manager.
STEP TWO -If after contacting a member of Dealership Management, it
appears your concern cannot be resolved by the dealership without further
help, contact the GMC Truck Consumer Relations Manager by calling
1-800-GMC-TRUCK (1 -800-462-8782). In Canada, contact the GM of Canada
Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or U S . Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM International
Export Sales in Canada by calling 1-41 6-644-4112.
For prompt assistance, please have the following information available
to
give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate attached
to
the left top of the instrument
panel and visible through the windshield).
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to
call the toll-free number listed previously in order
to
give your inquiry prompt attention. Information on offices outside the
U. S.
which can assist you can also be found in the Warranty and Owner
Assistance Information booklet.
If
you need
to
contact us in writing, please contact Consumer Relations by
writing: GMC Truck,
31 E.
Judson Street
1607-07,
Pontiac, Michigan
48342-2230.
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