Sony Xperia ZL Troubleshooting Manual
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Sony Xperia ZL Troubleshooting Manual

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Troubleshooting Guide
- mechanical -
TM
Xperia
ZL
C6502, C6503, C6506 & L35h
1271-7735 Rev 1
Sony Mobile Communications AB – Company Internal

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  • Page 1 Troubleshooting Guide - mechanical - Xperia C6502, C6503, C6506 & L35h 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal...

  • Page 2: Table Of Contents

    1.17.1 Accelerometer test fails ................25 1.18 Gyroscope .................... 26 1.18.1 Gyroscope test fails .................. 26 1.19 Ambient Light Sensor ................. 27 1.19.1 Light Sensor malfunctions ............... 27 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 2(42)
  • Page 3 • You shall always after verifying the problem, start the trouble shooting with the Software service “Refurbish” in Emma. • Software release information about improvements are found: www.sonymobile.com/ 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 3(42)

  • Page 4: Problem Areas

    Battery FPC Support. Reconnect the Battery BtB connector test charging and then test powering on the unit. 2. If not properly connected – disconnect and reconnect connectors. 3. If dirty or oxidized – clean connectors. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 4(42)
  • Page 5 Key is damaged – replace FPC Side Key. 6. If BtB contact on Battery 2300 mAh or Battery 2300 mAh is damaged – replace Battery 2300 mAh. 7. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 5(42)

  • Page 6: Keys

    2. If dirty or oxidized – clean it. Check: Inspect the volume keys on Front Assy. Action: 1. If dirty – clean them. 2. If the keys are damaged – Key Volume. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 6(42)
  • Page 7 Problem Areas: Keys 3. If the key switches, the BtB connector or the FPC Side Key is damaged – replace the FPC Side Key. 4. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 7(42)

  • Page 8: Touch Screen

    1. If not properly connected – disconnect and reconnect connector. 2. If dirty or oxidized – clean it. 3. If BtB connector on Front Assy is damaged – replace the Front Assy. 4. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 8(42)

  • Page 9: Display

    2. If not properly connected – disconnect and reconnect connector. 3. If dirty or oxidized – clean connector. 3. If BtB connector on Front Assy is damaged – replace the Front Assy 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 9(42)
  • Page 10 Trouble Shooting Guide (mech) Problem Areas: Display 4. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 10(42)

  • Page 11: Led/Illumination

    1. If not properly connected – disconnect and reconnect connector. 2. If dirty or oxidized – clean connector. 3. If FPC is damaged – replace Front Assy. 4. Replace PBA Complete 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 11(42)

  • Page 12: Speaker

    Inspect the loudspeaker’s Mesh and acoustic seal on the Carrier Spbox. Action: 1. If dirty – clean them. 2. If the Carrier Spbox is damaged – replace the Carrier Spbox. 3. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 12(42)

  • Page 13: Earphone

    Inspect the contact pins of Earspeaker. Action: 1. If dirty – clean them. 2. If the contact pins are damaged – replace the Earspeaker. 3. Replace PBA Complete 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 13(42)

  • Page 14: Microphone

    Camera Key PBA. Action: 1. If dirty – clean them. 2. If Microphone or BtB connector is damaged – replace the FPC Camera Key PBA. 3. Replace the PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 14(42)

  • Page 15: Secondary Microphone

    Inspect the secondary microphone on the FPC AVP. Action: 1. If dirty – clean it. 2. If not properly connected- disconnect and reconnect connector. 3. Replace FPC AVP 4. Replace PBA Complete 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 15(42)

  • Page 16: Vibrator

    2. If dirty or oxidized – clean connector. Check: Inspect the Vibrator. Action: 1. If dirty – clean the Vibrator. 2. If Vibrator or connector is damaged – replace the Vibrator. 3. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 16(42)

  • Page 17: Camera

    2. If dirty or oxidized – clean both of the BtB connectors. 3. If the BtB connector damaged or camera window scratched or damaged – replace the Camera 13 MP. 4. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 17(42)

  • Page 18: Secondary Camera

    2. If dirty or oxidized – clean both of the BtB connectors. 3. If the BtB connector damaged or camera window scratched or damaged – replace the Camera 2.2 MP. 4. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 18(42)

  • Page 19: Flash Led

    2. If the flash LED window scratched or damaged – replace the Back Cover. Check: Inspect the flash LED on the PBA Complete. Action: 1. If dirty – clean it. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 19(42)

  • Page 20: Bluetooth

    Check: Inspect the WLAN, Bluetooth and GPS antenna contact pins on the PBA Complete. Action: 1. If dirty or oxidized – clean the pin. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 20(42)

  • Page 21: Gps

    Check: Inspect the WLAN, Bluetooth and GPS antenna contact pin on the PBA Complete. Action: 1. If dirty or oxidized – clean the pin. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 21(42)

  • Page 22: Wlan

    Check: Inspect the WLAN, Bluetooth and GPS antenna contact pin on the PBA Complete. Action: 1. If dirty or oxidized – clean the pin. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 22(42)

  • Page 23: Nfc

    Action: 1. If dirty or oxidized – clean the pads and pins. 2. If the NFC Antenna is damaged – replace the Ant NFC. 3. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 23(42)

  • Page 24: Compass

    Trouble Shooting Guide (mech) Problem Areas 1.16 Compass 1.16.1 Compass fails Action: Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 24(42)

  • Page 25: Accelerometer

    Trouble Shooting Guide (mech) Problem Areas 1.17 Accelerometer 1.17.1 Accelerometer test fails Action: Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 25(42)

  • Page 26: Gyroscope

    Trouble Shooting Guide (mech) Problem Areas 1.18 Gyroscope 1.18.1 Gyroscope test fails Action: Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 26(42)

  • Page 27: Ambient Light Sensor

    Inspect the FPC AVP. Action: 1. If the light sensor is dirty – clean it. 2. If the FPC AVP is damaged – replace it. 3. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 27(42)

  • Page 28: Proximity Switch

    2. If scratched or damaged – replace the Front Assy. Check: Inspect the Proximity Switch and LED on the PBA Complete. Action: 1. If dirty or oxidized – clean it. 2. If damaged – replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 28(42)

  • Page 29: Real Time Clock

    Trouble Shooting Guide (mech) Problem Areas 1.21 Real Time Clock 1.21.1 Real Time Clock test fails Action: Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 29(42)

  • Page 30: Total Call Time

    Trouble Shooting Guide (mech) Problem Areas 1.22 Total call time 1.22.1 Total call time fails Not a test, consumer usage information for the unit. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 30(42)

  • Page 31: Storage

    If dirty or clogged – clean the external port. Check: Inspect the memory card holder on the PBA Complete. Action: 1. If dirty or clogged – clean the holder. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 31(42)

  • Page 32: Security

    Trouble Shooting Guide (mech) Problem Areas 1.24 Security 1.24.1 Security fails Action: Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 32(42)

  • Page 33: Fm Radio

    2. If dirty or oxidized – clean it. Check: Inspect the FPC AVP. Action: 1. If the FPC AVP is damaged – replace it. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 33(42)

  • Page 34: Remote Control Irda

    1. If dirty, clogged– clean the Front Assy Check: Inspect the FPC Side Key. Action: 1. If the FPC Side Key is damaged – replace it. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 34(42)

  • Page 35: Tv-Out Test

    Problem Areas 1.27 TV-Out Test 1.27.1 TV-Out test fails Check: Inspect the USB connector. Action: 1. If dirty, clogged or oxidized – clean the connector. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 35(42)

  • Page 36: Audio Jack

    2. If dirty or oxidized – clean it. Check: Inspect the FPC AVP. Action: 1. If the FPC AVP is damaged – replace it. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 36(42)

  • Page 37: Sim

    SIM is being used. Action: 1. Use a proper operator SIM or test SIM. 2. Customize in Emma to the correct SI according label. 3. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 37(42)

  • Page 38: Charging

    3. If dirty or oxidized – clean connectors 4. If the BtB contact on Battery 2300 mAh is damaged – replace Battery 2300 mAh. 5. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 38(42)

  • Page 39: Data Communication

    1.31 Data Communication 1.31.1 Data transfer via System Connector fails Check: Inspect the USB connector. Action: 1. If dirty, clogged or oxidized – clean the connector. 2. Replace PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 39(42)

  • Page 40: Network & Signal

    Inspect the main antenna connector on and connector on the Carrier Antenna. Action: 1. If dirty or oxidized – clean the pins and pads. 2. If the connector is damaged – replace the Carrier Antenna. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 40(42)
  • Page 41 Trouble Shooting Guide (mech) Problem Areas: Network & Signal 3. If the connector is damaged – replace the PBA Complete. 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 41(42)

  • Page 42: Revision History

    Trouble Shooting Guide (mech) Revision History Rev. Date Changes / Comments 2013-Feb-27 Released 1271-7735 Rev 1  Sony Mobile Communications AB – Company Internal 42(42)

This manual is also suitable for:

C6503L35hXperia zl c6502Xperia zl c6506

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