Page 1: User Guide
User Guide Personal Computer VGC-JS Series...
Page 2: Table Of Contents
Contents Before Use... 4 Finding More about Your VAIO Computer ... 5 Ergonomic Considerations ... 9 Getting Started... 11 Locating Controls and Ports... 12 About the Indicator Lights ... 16 Setting Up Your Computer ... 17 Shutting Down Your Computer Safely ... 20 Using the Power Saving Mode...
Page 3 Troubleshooting ... 86 Computer ... 88 System Security ... 93 Built-in Camera ... 94 Networking ... 96 Bluetooth Technology ... 99 Optical Discs ... 102 Display ... 106 Printing ... 108 Microphone ... 109 Mouse ... 110 Speakers ... 111 Keyboard...
Page 4: Before Use
How to find specifications Some features, options, and supplied items may not be available on your computer. To find out about the configuration of your computer, visit the Sony online support web site at the following URLs: ❑ For customers in USA http://esupport.sony.com/EN/VAIO/...
Page 5: Finding More About Your Vaio Computer
- Software Information Troubleshoot my VAIO Maintain and troubleshoot your VAIO computer with VAIO Care, system restore, backup and recovery, and contact Sony support.
Page 6 Before Use > Finding More about Your VAIO Computer ❑ Program help files — May be included with the preinstalled software programs on your computer. You may be able to access the help files from the help menu on a specific program. ❑...
Page 7 3. Support Web Sites ❑ Sony online support web site The Sony online support web site provides instant access to information on commonly encountered problems. Type a description of the problem and the Knowledge Database searches for the corresponding solutions online.
Page 8 4. Customer Information Center If you do not find the information you are looking for at our site, you may call Sony directly. You can find the contact numbers on the Sony online support web site. In order to receive the fastest and most efficient services, have the following information...
Page 9: Ergonomic Considerations
Before Use > Ergonomic Considerations Ergonomic Considerations Whenever possible, you should attempt to take account of the following ergonomic considerations: ❑ Position of your computer – Place the display directly in front of you. Keep your forearms horizontal, with your wrists in a neutral, comfortable position while using the keyboard or the pointing device.
Page 10 Before Use > Ergonomic Considerations ❑ Viewing angle of the display – Use the display's tilting feature to find the best position. You can reduce eye strain and muscle fatigue by adjusting the tilt of the display to the proper position. Adjust the brightness level of the display as well. While adjusting the viewing angle, do not exert excessive pressure on your computer to eliminate a risk of mechanical damage.
Page 11: Getting Started
Getting Started > Getting Started This section describes how to get started using your VAIO computer. Before starting your computer for the first time, do not connect any other hardware that did not originally come with your computer. Upon completion, connect one device (for example, a printer, an external hard disk drive, a scanner, and so on) at a time, following the manufacturer's instructions.
Page 12: Locating Controls And Ports
Getting Started > Locating Controls and Ports Locating Controls and Ports Take a moment to identify the controls and ports shown on the following pages. Front LCD screen (page 80) Built-in microphone (monaural) Built-in MOTION EYE camera indicator Built-in MOTION EYE camera (page 27) WIRELESS indicator (page 16)
Page 13 Getting Started > Locating Controls and Ports Back The area around the air vent (1) becomes hot while your computer is on. Be sure to wait until the computer cools down before you touch it. Air vent Cable clamps (page 17), (page 18) Prop-up stand...
Page 14 Getting Started > Locating Controls and Ports Right Optical disc drive (page 28) Manual eject hole (page 102) Drive eject button (page 28)
Page 15 Getting Started > Locating Controls and Ports Left "Memory Stick" slot* (page 35) Media Access indicator (page 16) SD memory card slot (page 41) Hi-Speed USB (USB 2.0) ports (page 57) Headphones jack (page 56) Microphone jack Connect an external microphone. Line In jack Connect an external audio device to receive audio signals.
Page 16: About The Indicator Lights
Getting Started > About the Indicator Lights About the Indicator Lights Your computer is equipped with the following indicator lights: Indicator Functions Power 1 Illuminates in green while the computer is on, illuminates in orange while the computer is in Sleep mode, and goes out when the computer is turned off.
Page 17: Setting Up Your Computer
Getting Started > Setting Up Your Computer Setting Up Your Computer Connecting the Keyboard and the Mouse A USB keyboard and a USB mouse are supplied with your computer. To connect the keyboard and the mouse Plug the keyboard cable (1) and the mouse cable (2) to your desired USB ports (3) on the back of the computer. Route the mouse cable (2) through the cable clamp (4) on the back of your computer.
Page 18: Connecting A Power Source
Getting Started > Setting Up Your Computer Connecting a Power Source You need an AC adapter to connect your computer to an AC power source. ✍ Use only the supplied AC adapter for your computer. To connect the AC adapter Plug one end of the power cord (1) into the AC adapter (3).
Page 19 Getting Started > Setting Up Your Computer The shape of the DC In plug varies depending on the AC adapter. ✍ To disconnect your computer completely from AC power, turn off the computer and unplug the AC adapter. Make sure that the AC outlets are easily accessible. If you unplug the AC adapter from your computer while the computer is on or in Sleep mode, you may lose all unsaved data.
Page 20: Shutting Down Your Computer Safely
Getting Started > Shutting Down Your Computer Safely Shutting Down Your Computer Safely To avoid losing unsaved data, be sure to shut down your computer properly, as described below. To shut down your computer Turn off any peripherals connected to the computer. Click Start and the Shut down button.
Page 21: Using The Power Saving Mode
Getting Started > Using the Power Saving Mode Using the Power Saving Mode In addition to the normal operating mode, your computer has a distinct power saving mode called Sleep mode. Turn off your computer if you do not intend to use it for a long period of time. Mode Description Normal mode...
Page 22: Using Sleep Mode
Getting Started > Using the Power Saving Mode Using Sleep Mode To activate Sleep mode Click Start, the arrow next to the Shut down button, and Sleep. ✍ Alternatively, you can press the sleep button on the keyboard to place your computer into Sleep mode. To return to Normal mode ❑...
Page 23: Updating Your Computer
Getting Started > Updating Your Computer Updating Your Computer Be sure to install the latest updates on your computer with the following software applications so that the computer can run more efficiently. ❑ Windows Update Click Start, All Programs, and Windows Update and then follow the on-screen instructions. ❑...
Page 24: Using Your Vaio Computer
Using Your VAIO Computer > Using Your VAIO Computer This section describes how to get the most out of using your VAIO computer. ❑ Using the Keyboard (page 25) ❑ Using the Built-in Camera (page 27) ❑ Using the Optical Disc Drive (page 28) ❑...
Page 25: Using The Keyboard
Using Your VAIO Computer > Using the Keyboard Using the Keyboard A USB keyboard is supplied with your computer. The keyboard uses a standard key arrangement with additional keys that perform specific functions. ✍ Illustrated above is the English keyboard as an example. Function keys Perform certain tasks.
Page 26 Using Your VAIO Computer > Using the Keyboard Muting button Turns the volume on and off. Volume control buttons Increase (+) or decrease (-) the volume. Windows key Displays the Start menu. E key Ejects the optical disc drive tray when used in conjunction with the Fn key.
Page 27: Using The Built-In Camera
Using Your VAIO Computer > Using the Built-in Camera Using the Built-in Camera Your computer is equipped with a built-in MOTION EYE camera. With the preinstalled image capture software, you can perform the following operations: ❑ Capturing still images and movies ❑...
Page 28: Using The Optical Disc Drive
Using Your VAIO Computer > Using the Optical Disc Drive Using the Optical Disc Drive Your computer is equipped with an optical disc drive. Features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer. To insert a disc Turn on the computer.
Page 29 Using Your VAIO Computer > Using the Optical Disc Drive Do not exert pressure on the drive tray. Be sure to hold the back of the drive tray when placing/removing a disc onto/from the drive tray. Close the drive tray by pushing it in gently. Do not remove the optical disc while your computer is in Sleep mode.
Page 30 Using Your VAIO Computer > Using the Optical Disc Drive Supported Disc Media Your computer plays and records CDs, DVDs, and Blu-ray Disc See the reference chart below to find out which type of optical disc drive supports which types of media. Video Music Extra...
Page 31 When you buy pre-recorded or blank discs for use with your VAIO computer, be sure to read the notices on the disc package carefully to check both playback and recording compatibility with your computer's optical disc drives. Sony does NOT guarantee the compatibility of VAIO optical disc drives with discs that are not compliant with the official "CD,"...
Page 32 Using Your VAIO Computer > Using the Optical Disc Drive Notes on Using the Optical Disc Drive Notes on writing data to a disc ❑ Only use circular discs. Do not use discs in any other shape (star, heart, card, etc.), as this may damage the optical disc drive.
Page 33 Using Your VAIO Computer > Using the Optical Disc Drive Notes on region codes Region code indicators are labeled on the discs or packages to indicate in which region and on what type of player you can play the disc. If the region code indicates "all," you can play this disc in most regions of the world. If the region code for your residence area is different from the label, you cannot play the disc on your computer.
Page 34: Playing Discs
Using Your VAIO Computer > Using the Optical Disc Drive Playing Discs To play a disc Insert a disc into the optical disc drive. Close all running software applications before playing a disc. If nothing appears on the desktop, click Start, All Programs, and your desired software to play the disc. For instructions on how to use the software, see the help file included with the software.
Page 35: Using "Memory Stick
Using Your VAIO Computer > Using "Memory Stick" Using "Memory Stick" "Memory Stick" is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras, mobile phones, and other devices. Because it is removable, it can be used for external data storage.
Page 36 Using Your VAIO Computer > Using "Memory Stick" Inserting and Removing "Memory Stick" To insert "Memory Stick" Locate the "Memory Stick" slot (page Hold "Memory Stick" with the arrow pointing toward the slot. Carefully slide "Memory Stick" into the slot until it clicks into place. ✍...
Page 37 Using Your VAIO Computer > Using "Memory Stick" Be sure to hold "Memory Stick" with the arrow pointing in the correct direction as you insert it into the slot. To avoid damaging your computer or the media, do not force "Memory Stick" into the slot if you cannot insert it smoothly. Before using "Memory Stick Micro"...
Page 38: Formatting "Memory Stick
Using Your VAIO Computer > Using "Memory Stick" Formatting "Memory Stick" To format "Memory Stick" "Memory Stick" has been formatted by default and is ready for use. If you want to reformat the media with your computer, follow these steps. Be sure to use the device that is designed to format the media and supports "Memory Stick"...
Page 39 Using Your VAIO Computer > Using "Memory Stick" Click Start. Follow the on-screen instructions. It may take time to format "Memory Stick" depending on the media type.
Page 40 Notes on Using "Memory Stick" ❑ Your computer has been tested and found compatible with Sony branded "Memory Stick" with capacity of up to 16 GB that are available as of May 2009. However, not all "Memory Stick" are guaranteed of compatibility.
Page 41: Using Other Modules / Memory Cards
Using Your VAIO Computer > Using Other Modules / Memory Cards Using Other Modules / Memory Cards Using the SD Memory Card Your computer is equipped with an SD memory card slot. You can use this slot to transfer data among digital cameras, camcorders, music players, and other audio/video devices.
Page 42 Using Your VAIO Computer > Using Other Modules / Memory Cards To insert an SD memory card Locate the SD memory card slot Hold the SD memory card with the arrow pointing toward the slot. Carefully slide the SD memory card into the slot until it clicks into place. Do not force the card into the slot.
Page 43 Using Your VAIO Computer > Using Other Modules / Memory Cards To remove an SD memory card Locate the SD memory card slot Check that the Media Access indicator light is unlit. Push in the SD memory card toward the computer and release. The SD memory card ejects.
Page 44 Using Your VAIO Computer > Using Other Modules / Memory Cards Notes on Using Memory Cards General notes on using the memory card ❑ Be sure to use memory cards that are compliant with the standards supported by your computer. ❑...
Page 45: Using The Internet
Using Your VAIO Computer > Using the Internet Using the Internet Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices required for connecting your computer to the Internet. The following types of Internet connection services may be available from your ISP: ❑...
Page 46: Using The Network (Lan)
Using Your VAIO Computer > Using the Network (LAN) Using the Network (LAN) You can connect your computer to 1000BASE-T/100BASE-TX/10BASE-T type networks with a LAN cable. Connect one end of a LAN cable (not supplied) to the network (LAN) port on the back of the computer and the other end to your network. For detailed settings and devices required for LAN access, ask your network administrator.
Page 47: Using The Wireless Lan
Using Your VAIO Computer > Using the Wireless LAN Using the Wireless LAN Using the Wireless LAN (WLAN), all your digital devices with the built-in WLAN function communicate freely with each other through a network. A WLAN is a network in which a user can connect to a Local Area Network (LAN) through a wireless (radio) connection.
Page 48 Using Your VAIO Computer > Using the Wireless LAN ✍ In some countries, using WLAN products may be restricted by the local regulations (e.g. limited number of channels). Therefore, before activating the WLAN function, read the Safety Information carefully. WLAN uses the IEEE 802.11a /b/g standard or the IEEE 802.11n the encryption methods: Wired Equivalent Privacy (WEP), which is a security protocol, Wi-Fi Protected Access 2 (WPA2), and Wi-Fi Protected Access (WPA).
Page 49 Using Your VAIO Computer > Using the Wireless LAN The communication speed varies depending on the distance between communication devices, existence of obstacles between such devices, the device configuration, the radio conditions, and the software in use. In addition, communications may be cut off depending on the radio conditions. The communication range varies depending on the actual distance between communication devices, existence of obstacles between such devices, the radio conditions, the ambient environment that includes existence of walls and materials of such walls, and the software in use.
Page 50: Using The Bluetooth Function
Using Your VAIO Computer > Using the Bluetooth Function Using the Bluetooth Function The Bluetooth function may be available on your computer. Features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer. You can establish wireless communications between your computer and other Bluetooth devices such as another computer or a mobile phone.
Page 51 Using Your VAIO Computer > Using the Bluetooth Function Bluetooth Security The Bluetooth wireless technology has an authentication function, which allows you to determine with whom you choose to communicate. With the authentication function, you can prevent any anonymous Bluetooth devices from accessing your computer.
Page 52: Communicating With Another Bluetooth Device
Using Your VAIO Computer > Using the Bluetooth Function Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer, a mobile phone, a PDA, a headset, a mouse, or a digital camera without the use of any cables. To communicate with another Bluetooth device To communicate with another Bluetooth device, you first need to set up the Bluetooth function.
Page 53 Using Your VAIO Computer > Using the Bluetooth Function Notes on Using the Bluetooth Function ❑ The data transfer rate varies, depending on the following conditions: ❑ Obstacles, such as walls, located between devices ❑ Distance between devices ❑ Material used in walls ❑...
Page 54 Using Your VAIO Computer > Using the Bluetooth Function ❑ The Bluetooth function may not work with other devices, depending on the manufacturer or the software version employed by the manufacturer. ❑ Connecting multiple Bluetooth devices to your computer may cause channel congestion, resulting in poor performance of the devices.
Page 55: Using Peripheral Devices
Using Peripheral Devices > Using Peripheral Devices You can add functionality to your VAIO computer by using the various ports on the computer. ❑ Connecting External Speakers or Headphones (page 56) ❑ Connecting a USB Device (page 57) ❑ Connecting an i.LINK Device (page 59)
Page 56: Connecting External Speakers Or Headphones
Using Peripheral Devices > Connecting External Speakers or Headphones Connecting External Speakers or Headphones You can connect external sound output devices (not supplied), such as speakers or headphones, to your computer. Since your computer is capable of outputting digital signals through the OPTICAL OUT port, you can connect an S/PDIF device such as digital headphones or an audio/video amplifier to the port and enhance the sound quality of your computer.
Page 57: Connecting A Usb Device
Using Peripheral Devices > Connecting a USB Device Connecting a USB Device You can connect a Universal Serial Bus (USB) device to your computer, such as a mouse, floppy disk drive, speaker, and printer. To connect a USB device Choose the USB port (1) you prefer to use. Plug the USB device cable (2) into the USB port.
Page 58 Using Peripheral Devices > Connecting a USB Device Notes on connecting a USB device ❑ You may need to install the driver software supplied with your USB device before use. See the manual that came with the USB device for more information. ❑...
Page 59: Connecting An I.link Device
✍ i.LINK is a trademark of Sony Corporation used only to designate that a product contains an IEEE 1394 connection. The procedure to establish an i.LINK connection may vary, depending on a software application, an operating system, and a compatible i.LINK device. Not all products with an i.LINK connection can communicate with each other.
Page 60: Connecting A Digital Video Camcorder
Using Peripheral Devices > Connecting an i.LINK Device Connecting a Digital Video Camcorder To connect a digital video camcorder Plug one end of an i.LINK cable (1) (not supplied) into the i.LINK port (2) on the computer and the other end into the DV In/ Out port (3) on the digital video camcorder.
Page 61: Customizing Your Vaio Computer
Customizing Your VAIO Computer This section briefly describes how to change the main settings of your VAIO computer. Among other things, you will learn how to use and customize the look of your Sony software and utilities. ❑ Setting the Password (page 62) ❑...
Page 62: Setting The Password
Customizing Your VAIO Computer > Setting the Password Setting the Password Use one of the BIOS functions to set the password. Once you have set the password, you will be prompted to enter the password after the VAIO logo appears to start your computer.
Page 63 Customizing Your VAIO Computer > Setting the Password To add the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.
Page 64 Customizing Your VAIO Computer > Setting the Password To add the power-on password (user password) Make sure you set the machine password before setting the user password. Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears.
Page 65: Changing/Removing The Power-On Password
Customizing Your VAIO Computer > Setting the Password Changing/Removing the Power-on Password To change or remove the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.
Page 66 Customizing Your VAIO Computer > Setting the Password To change or remove the power-on password (user password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.
Page 67: Using The Vaio Control Center
Customizing Your VAIO Computer > Using the VAIO Control Center Using the VAIO Control Center The VAIO Control Center utility allows you to access system information and to specify preferences for system behavior. To use the VAIO Control Center Click Start, All Programs, and VAIO Control Center. Select your desired control item and change the settings.
Page 68: Upgrading Your Vaio Computer
❑ You should not install it yourself, if you are not familiar with upgrading memory on a computer. ❑ You should not touch the connectors or open the memory module compartment cover. For assistance, contact an authorized Sony Service Center. To find the nearest center or agent, see Finding More about Your VAIO Computer (page The type of module and the amount of memory installed on your computer may differ depending on the model you purchased.
Page 69: Adding And Removing Memory
Upgrading Your VAIO Computer > Adding and Removing Memory Adding and Removing Memory If you want to expand the functionality of your computer, you can increase the amount of memory by installing optional memory modules. Before you upgrade your computer's memory, read the notes and procedures in the following pages. Notes on adding/removing memory modules ❑...
Page 70 Upgrading Your VAIO Computer > Adding and Removing Memory ❑ Use the special bag supplied with the memory module or wrap the module in aluminum foil to protect it from ESD. ❑ Introducing any liquids, foreign substances, or objects into the memory module slots or other internal components of your computer will result in damage to the computer and any repair costs will not be covered by the warranty.
Page 71: Removing And Installing A Memory Module
Upgrading Your VAIO Computer > Adding and Removing Memory Removing and Installing a Memory Module To change or add a memory module Shut down the computer, turn off all peripheral devices, and disconnect the AC adapter and the peripheral devices from the power source.
Page 72 Upgrading Your VAIO Computer > Adding and Removing Memory Remove the currently installed memory module as follows: ❑ Pull the latches in the direction of the arrows (3). The memory module is released. ❑ Make sure that the memory module tilts up and then pull it out in the direction of the arrow (4). Remove the new memory module from its packaging.
Page 73 Upgrading Your VAIO Computer > Adding and Removing Memory Slide the memory module into the memory module slot and push it in until it clicks into place. Do not touch any other components on the motherboard. If you want to install only one memory module, be sure to use the lower slot. Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot.
Page 74: Viewing The Amount Of Memory
Upgrading Your VAIO Computer > Adding and Removing Memory Viewing the Amount of Memory To view the amount of memory Turn on the computer. Click Start, All Programs, and VAIO Control Center. Click System Information and System Information. You can view the amount of system memory in the right pane. If the additional memory does not appear, repeat the installation procedure and restart the computer.
Page 75: Precautions
Precautions > Precautions This section describes safety guidelines and precautions to help you protect your VAIO computer from potential damage. ❑ Safety Information (page 76) ❑ Care and Maintenance Information ❑ Handling Your Computer (page 78) ❑ Handling the LCD Screen (page 80) ❑...
Page 76: Safety Information
Precautions > Safety Information Safety Information Computer ❑ Use your computer on a solid, stable surface. ❑ Do not place your computer near draperies that may block its air vents. ❑ Do not grasp the prop-up stand or the bottom chassis frame to lift your computer as the stand or the frame may break and cause the main unit to fall, resulting in damage to the computer or personal injuries.
Page 77: Care And Maintenance Information
Precautions > Care and Maintenance Information Care and Maintenance Information Computer ❑ Clean the cabinet with a soft cloth, which is dry or lightly moistened with a mild detergent solution. Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzine, as these may damage the finish of your computer.
Page 78: Handling Your Computer
If any problems occur, unplug the computer and contact an authorized Sony Service Center. To find the nearest center or agent, see Finding More about Your VAIO...
Page 79 Precautions > Handling Your Computer ❑ To avoid losing data when your computer is damaged, back up your data regularly. ❑ To lift or move your computer, grasp the main unit on the sides with both hands from behind the computer to avoid any damage to the LCD screen.
Page 80: Handling The Lcd Screen
❑ Do not change the LCD screen orientation setting in the Tablet PC Settings window even when there are change options available for selection, as this may make your computer unstable. Sony assumes no liability for any malfunctions arising from changes to the settings.
Page 81: Using The Power Source
❑ You can purchase a power strip with a surge protector. This device helps prevent damage to your computer caused by sudden power surges, in an electrical storm, for example. ❑ Use the AC adapter supplied with your computer or genuine Sony products. Do not use any other AC adapter as it may cause a malfunction.
Page 82: Handling The Built-In Camera
Precautions > Handling the Built-in Camera Handling the Built-in Camera ❑ Do not touch the lens protection cover of the built-in camera, as it may cause scratches on the cover and such scratches will appear on the captured images. ❑ Do not let the direct sunlight get into the lens of the built-in camera regardless of your computer's power state, as it may cause the camera to malfunction.
Page 83: Handling Discs
Precautions > Handling Discs Handling Discs ❑ Fingerprints and dust on the surface of a disc may cause read errors. Be sure to hold the disc by its edges and central hole, as shown below: ❑ Never affix an adhesive label to a disc. This will affect the use of the disc and may result in irreparable damage.
Page 84: Handling "Memory Stick
Precautions > Handling "Memory Stick" Handling "Memory Stick" ❑ Do not touch the "Memory Stick" connector with your finger or metallic objects. ❑ Use only the adhesive label supplied with "Memory Stick" as a label. ❑ Do not bend, drop, or expose "Memory Stick". ❑...
Page 85: Handling The Built-In Storage Device
Precautions > Handling the Built-in Storage Device Handling the Built-in Storage Device The built-in storage device (hard disk drive or solid state drive) has a high storage density and reads or writes data in a short time. However, it can be easily damaged if improperly used. If the built-in storage device is damaged, the data cannot be restored.
Page 86: Troubleshooting
This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before visiting the Sony online support web site at the following URLs: ❑ For customers in USA http://esupport.sony.com/EN/VAIO/...
Page 87 Troubleshooting > ❑ Microphone (page 109) ❑ Mouse (page 110) ❑ Speakers (page 111) ❑ Keyboard (page 112) ❑ Floppy Disks (page 113) ❑ Audio/Video (page 114) ❑ "Memory Stick" (page 117) ❑ Peripherals (page 118)
Page 88: Computer
❑ Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. ❑ Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony AC adapter, which is supplied by Sony for your VAIO computer.
Page 89 Troubleshooting > Computer What should I do if the green power indicator light turns on but my screen remains blank? ❑ Press the Alt+F4 keys several times to close the application window. An application error may have occurred. ❑ Press the Ctrl+Alt+Delete keys and click the arrow ❑...
Page 90: Why Doesn't My Computer Enter Sleep Mode
Troubleshooting > Computer Why doesn't my computer enter Sleep mode? Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep mode. To restore your computer to normal mode Close all open programs. Click Start, the arrow next to the Shut down button, and Restart. If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart.
Page 91: How Can I Change The Boot Device Order
What should I do if I cannot remember the power-on password? If you have forgotten the power-on password, contact an authorized Sony Service Center to reset it. A reset fee will be charged. To find the nearest center or agent, see Finding More about Your VAIO Computer How can I change the boot device order? You can use one of the BIOS functions to change the boot device order.
Page 92: How Do I Check The Volume Of The Recovery Partition
Troubleshooting > Computer Why doesn't my screen turn off after the automatic turn-off time has passed? Some software applications or screen savers are designed to temporarily disable the feature of your operating system that turns off the computer screen or places the computer into Sleep mode after a certain period of inactivity. To solve this problem, exit the running software application(s) or change the current screen saver.
Page 93: System Security
Troubleshooting > System Security System Security How can I protect my computer against security threats, such as viruses? The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly. You can get important Windows updates by doing the following: Your computer must be connected to the Internet to download the updates.
Page 94: Built-In Camera
Troubleshooting > Built-in Camera Built-in Camera Why does the viewfinder show no images or poor-quality images? ❑ The built-in camera cannot be shared by more than one software application. Exit the current application before launching another. ❑ The viewfinder may show some noise, for example horizontal streaks, when you are viewing a rapid-moving object. This is normal and does not indicate a malfunction.
Page 95: What Should I Do If Captured Images Flicker
Troubleshooting > Built-in Camera What should I do if captured images flicker? This problem occurs when you use the camera under fluorescent lights due to a mismatch between the lighting output frequency and the shutter speed. To reduce flicker noise, change the direction of the camera or the brightness of camera images. In some software applications, you can set an appropriate value to one of the camera properties (e.g.
Page 96: Networking
Troubleshooting > Networking Networking What should I do if my computer cannot connect to a wireless LAN access point? ❑ Connection capability is affected by distance and obstructions. You need to place your computer away from obstructions or move any access point you may be using closer to the computer. ❑...
Page 97: What Should I Do If I Cannot Access The Internet
Troubleshooting > Networking What should I do if I cannot access the Internet? ❑ Check the access point settings. See the manual that came with your access point for more information. ❑ Make sure your computer and the access point are connected to one another. ❑...
Page 98: How Do I Avoid Data Transfer Interruptions
❑ Wireless LAN communication uses divided frequency bands known as channels. Third-party wireless LAN access point channels may be preset to different channels from Sony devices. ❑ If you are using a wireless LAN access point, see connectivity information contained in the manual that came with your access point.
Page 99: Bluetooth Technology
Troubleshooting > Bluetooth Technology Bluetooth Technology What should I do if other Bluetooth devices cannot find my computer? ❑ Make sure both devices have the Bluetooth function enabled. ❑ Make sure the WIRELESS switch is on and the WIRELESS indicator light is lit on your computer. ❑...
Page 100: Why Is My Bluetooth Connection Slow
Troubleshooting > Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer? ❑ Check the suggestions in What should I do if I cannot find the Bluetooth device I want to communicate with? 99). ❑ Make sure the other devices are authenticated. ❑...
Page 101 Troubleshooting > Bluetooth Technology Why can't I use the Bluetooth function when I log onto my computer as a user with a standard user account? The Bluetooth function may not be available to a user with a standard user account on your computer. Log onto the computer as a user with administrative rights.
Page 102: Optical Discs
Troubleshooting > Optical Discs Optical Discs Why does my computer freeze when I try to read a disc? The disc that your computer is trying to read may be dirty or damaged. Follow these steps: Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. Turning off your computer with the Ctrl+Alt+Delete keys may cause loss of unsaved data.
Page 103 Troubleshooting > Optical Discs What should I do if I cannot play a disc properly on my computer? ❑ Make sure the disc is inserted into the optical disc drive with the label side facing toward you. ❑ Make sure the necessary program(s) is installed according to the manufacturer's instructions. ❑...
Page 104 Troubleshooting > Optical Discs ❑ Make sure the correct driver software is installed. Follow these steps: Click Start and Control Panel. Click System and Security. Click System. Click Device Manager in the left pane. The Device Manager window appears with a listing of your computer's hardware devices. If an "X"...
Page 105 Troubleshooting > Optical Discs What should I do if I cannot play Blu-ray Disc media or my computer becomes unstable during Blu-ray Disc playback? ❑ Check if your optical disc drive supports the Blu-ray Disc media. ❑ You may not be able to play some Blu-ray Disc contents on your computer, or the computer may become unstable during Blu-ray Disc playback.
Page 106: Display
Troubleshooting > Display Display Why did my screen go blank? ❑ Your computer screen may go blank if the computer enters Sleep mode. If the computer is in Sleep mode, press any key to bring the computer back into Normal mode. See Using the Power Saving Mode ❑...
Page 107: Why Doesn't My Screen Display A Video
Troubleshooting > Display Why doesn't my screen display a video? The video memory of your computer may be insufficient for displaying high resolution videos. In such a case, lower the resolution of the LCD screen. To change the screen resolution, follow these steps: Right-click on the desktop and select Screen resolution.
Page 108: Printing
Troubleshooting > Printing Printing What should I do if I cannot print a document? ❑ Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and your computer. ❑ Make sure your printer is compatible with the Windows operating system installed on your computer. ❑...
Page 109: Microphone
Troubleshooting > Microphone Microphone What should I do if my microphone does not work? ❑ If you are using an external microphone, make sure the microphone is turned on and is properly plugged into the microphone jack on your computer. ❑...
Page 110: Mouse
Troubleshooting > Mouse Mouse What should I do if my computer does not recognize my mouse? Make sure your mouse is securely plugged into the port. What should I do if the pointer does not move when I use my mouse? ❑...
Page 111: Speakers
Troubleshooting > Speakers Speakers What should I do if I do not hear sound from the built-in speakers? ❑ If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information.
Page 112: Keyboard
Troubleshooting > Keyboard Keyboard What should I do if the keyboard configuration is wrong? The language layout of the keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard configuration, follow these steps: Click Start and Control Panel.
Page 113: Floppy Disks
Troubleshooting > Floppy Disks Floppy Disks Why doesn't the Safely Remove Hardware icon appear on the taskbar when the drive is connected? Your computer does not recognize the floppy disk drive. First, make sure the USB cable is properly connected to the USB port.
Page 114: Audio/Video
Troubleshooting > Audio/Video Audio/Video What should I do if I cannot use my digital video camcorder? If a message appears stating that the i.LINK device is disconnected or turned off, the i.LINK cable may not be securely plugged into the port on your computer or camcorder. Unplug the cable, and plug it in once again. See Connecting an i.LINK Device (page 59) for more information.
Page 115 Troubleshooting > Audio/Video What should I do if I do not hear the sound from the sound output device connected to the HDMI output port, optical output port, or headphones jack? ❑ You need to change the sound output device if you want to hear sound from the device connected to a port, such as the HDMI output port, optical output port, or headphones jack.
Page 116 Troubleshooting > Audio/Video How do I output the Dolby Digital or DTS sound through an S/PDIF-compatible device? To output the Dolby Digital or DTS sound from a disc through an S/PDIF-compatible device connected to your computer, follow these steps: Click Start and Control Panel. Click Hardware and Sound.
Page 117: Memory Stick
Troubleshooting > "Memory Stick" "Memory Stick" What should I do if I cannot use "Memory Stick" that was formatted on a VAIO computer on other devices? You may need to reformat your "Memory Stick". Formatting "Memory Stick" erases all data, including music data previously saved on it. Before you reformat "Memory Stick", back up important data and confirm that "Memory Stick"...
Page 118: Peripherals
Troubleshooting > Peripherals Peripherals What should I do if I cannot connect a USB device? ❑ If applicable, check the USB device is turned on and using its own power supply. For example, if you are using a digital camera, check if the battery is charged. If you are using a printer, check if the power cable is connected properly to the AC outlet.
Page 119: Trademarks
Trademarks > Trademarks © 2009 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Sony, the Sony logo, "Memory Stick", "Memory Stick Duo", "MagicGate", "OpenMG", "OpenMG X", "Memory Stick PRO Duo", "Memory Stick PRO", "Memory Stick PRO-HG Duo", "Memory Stick Micro", "M2", the "Memory Stick" logo, Micro Vault, Micro Vault EX, MOTION EYE, Sony Style, DVgate, DVgate Plus, i.LINK, VAIO Care, VAIO Media, VAIO Media Music Server, VAIO...
Page 120 Trademarks > Dolby is a registered trademark of Dolby Laboratories. All other names of systems, products, and services are trademarks of their respective owners. In the manual, the ™ or ® marks may not be specified. Features and specifications are subject to change without notice. All other trademarks are trademarks of their respective owners.
Page 121: Notice
In the manual, the ™ or ® marks are not specified. Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.

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