Software Help and Support
When you have questions about your computer and the preinstalled software, check with these software publishers to
access troubleshooting support from the publisher's Web site, by e-mail, or by telephone.
Your computer may not be supplied with all of the software discussed in this section, depending on the system
configuration you purchased. To view the specific software preinstalled on your computer, see the online specifications
sheet.
Adobe
Acrobat
Reader
®
®
(Adobe Systems Inc.)
Web site
http://www.adobe.com/
phone
206-675-6126 (fee-based support)
fax
206-628-5737
e-mail
techdocs@adobe.com
hours
M-F, 6 AM-5 PM PST
Adobe
Photoshop
Elements (Trial Version available on selected models)
®
®
(Adobe Systems Inc.)
Web site
http://www.adobe.com
America Online
®
(America Online, Inc.)
Web site
http://www.aol.com
phone
800-827-6364
hours
7 days a week, 24 hours a day
EarthLink
Total Access
SM
(EarthLink, Inc.)
Web site
http://help.earthlink.net/techsupport
phone
800-395-8410
e-mail
support@earthlink.net
hours
7 days a week, 24 hours a day
Microsoft
Windows
XP, Internet Explorer, Outlook
®
®
models)
(Microsoft Corp.)
Web site
http://www.sony.com/pcsupport
McAfee Antivirus
(Norton Utilities.)
, Photoshop
Elements (On selected models), Premiere
®
®
®
Express, Works (On selected models) Office XP (On selected
®
LE (On selected models)
®
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