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Simatec SIEM9750 Information And Troubleshooting Manual

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SIEM9750
Release 1.0
Chassis (FRU) Information and
Troubleshooting Guide
Issue:
02
Date:
2011-11-07
Page 1 of 90

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  • Page 1 SIEM9750 Release 1.0 Chassis (FRU) Information and Troubleshooting Guide Issue: Date: 2011-11-07 Page 1 of 90...
  • Page 2 This document is intended for Symantec support personnel, IBM, or other authorized Symantec Service Partners. Symantec Corporation Address: 350 Ellis St., Mountain View, CA 94043 Website: http://www.symantec.com Copyright © Symantec Corporation. 2011. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Symantec Corporation.

  • Page 3: Table Of Contents

    Table of Contents Safety Notice and Warnings ........................5 Ratings ..............................6 Electrical and General Safety Guidelines ....................7 Prerequisites for All Hardware Replacement Procedures ..............9 Hardware Configuration of the SIEM 9750 ..................10 Front and Rear Pics of Server ......................11 FRU 2U Base Chassis –...
  • Page 4 Intel® Server Board Platform Confidence Test (Installation and Operating Instructions) ....83 Hardware Maintenance ........................89 Page 4 of 90...

  • Page 5: Safety Notice And Warnings

    1. Safety Notice and Warnings FCC Notice This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.

  • Page 6: Ratings

    2. Ratings POWER INPUT: Volts: 100 - 240 VAC (auto-range); 50-60 Hz Amps: 12 - 6 amps PFC Watts: OUTPUT: Watts: 750W BTUs/hr: 2550 % Efficiency of the Power Supplies:* 80% Typical and varies with load ENVIRONMENT: Temperature: • Operating temperature range: 50 to 95 F (10 to 35 •...

  • Page 7: Electrical And General Safety Guidelines

    3. Electrical and General Safety Guidelines CAUTION This appliance is intended for installation in restricted areas only. Initial setup and maintenance should be performed by qualified personnel. CAUTION Power down the appliance following the operating system’s proper power down procedure from the front panel.
  • Page 8 3. Electrical and General Safety Guidelines (continued) WARNING Disconnect the power supply at the circuit breaker before accessing any components. Turning off the system power supply switch does not reduce the risk of electrical shock from the power supply terminal block. CAUTION •...

  • Page 9: Prerequisites For All Hardware Replacement Procedures

    4. Prerequisites for All Hardware Replacement Procedures 1. Technician that is performing the hardware replacement must be statically grounded and observe ESD compliance practices. 2. All hardware replacements should be performed with the Server Chassis/Enclosure powered off and power cables removed. The only exception to this will be Hot Swap components: HDD hard drives and power supplies, Cooling Fans.

  • Page 10: Hardware Configuration Of The Siem 9750

    5. Hardware Configuration of the SIEM 9750 Components: Details Main features: 2U (1 U = 44.45 mm (1.75”)) Eight customer removable disk slots on the front panel Two non removable solid state drives on the mainboard Processor : Two quad-core E5640 CPUs Memory : Memory:16 GB –...

  • Page 11: Front And Rear Pics Of Server

    6. Front and Rear Pics of Server Front view Front and top view Rear view Page 11 of 90...
  • Page 12 6. Front and Rear Pics of Server (continued) Page 12 of 90...

  • Page 13: Fru 2U Base Chassis - Local Control Panel

    System Event Log (SEL) without having to reboot the system. NOTE: The following parts within the SIEM9750 are not FRUs and therefore when they fail, a replacement Base Chassis will be installed instead.
  • Page 14 7. FRU 2U Base Chassis – Local Control Panel(continued) [Source: Intel SR2625UR Service Guide] Page 14 of 90...

  • Page 15: Intel® Local Control Panel Menus

    8. Intel® Local Control Panel Menus The root menu of the Intel® Local Control Panel is the Intel® Local Control Panel main menu. This menu appears after power on or reset, and after the user presses a button to stop the Intel® Local Control Panel monitor.
  • Page 16 8. Intel® Local Control Panel Menus (continued) 8.2 Table – Help Symbols 8.3 Server Monitoring Menu This menu item provides options for monitoring the current server status such as sensors, chassis status, and viewing the System Event Log (SEL). Page 16 of 90...
  • Page 17 8. Intel® Local Control Panel Menus (continued) 8.4 System Event Log (SEL) This menu item displays the system event log. When this menu item is selected, the Intel® Local Control Panel downloads the SEL from the system. This download may take several seconds, depending on the number of SEL entries.
  • Page 18 8. Intel® Local Control Panel Menus (continued) 8.4.1 Navigating the SEL on the Intel® Local Control Panel Step 1 Choose Server Monitoring. Step 2 Choose System Event Log. Step 3 View System Event Log contents. Page 18 of 90...

  • Page 19: Symptoms Of A Failed Local Control Panel

    9. Symptoms of a Failed Local Control Panel • Nothing on the display at all. • Display is not readable. • System will not power on (power button). • System will power but no LEDs light. Page 19 of 90...

  • Page 20: Fru 2U Base Chassis - System Status Led

    10. FRU 2U Base Chassis – System Status LED The SIEM 9750 uses an LED on the front of the control panel to indicate System Faults. This LED is called the System Status LED and is represented by a triangle with an exclamation mark in the middle of it.
  • Page 21 10. FRU 2U Base Chassis – System Status LED (continued) 10.1 Table: Control Panel LED Operation Page 21 of 90...
  • Page 22 10. FRU 2U Base Chassis – System Status LED (continued) To summarize, the following are possible causes for the System Status to be lit in an abnormal fashion (Amber): 1) Power Supply / Voltage problem 2) CPU Problem 3) Fan or Thermal problem 4) Memory Module problem 5) PCI Bus problem 6) System cover / lid has been opened (chassis intrusion switch)

  • Page 23: Hard Disk Drive Support

    11. Hard Disk Drive Support Overview The SIEM 9750 incorporates 2 different hard drive and RAID configurations. 11.1 RAID 1 There will be 2 Internal solid state drives installed with the optional 2 Flex Bay located just to the left of the LCD display.
  • Page 24 11. Hard Disk Drive Support (continued) 11.2 RAID 5 There will be 8 Hot Swap hard drives with 1 drive being a Global Hot Spare. Disks in slots 0 through 6 are data disks that form a RAID 5 group. These disks provide storage capacity. The 8 Hot Swap hard drives are located on the left side of the chassis with labeling below.

  • Page 25: Fru 2U Base Chassis - Power Subsystem

    12. FRU 2U Base Chassis – Power Subsystem Overview The power subsystem of the system consists of an integrated Power Distribution Module (PDM), a power module enclosure, and support for up to two 750-Watt power supply modules. The SIEM 9750 SubSystem will be configured as a 1 + 1 redundant configuration – 2 power supplies. In a 1+1 configuration, a single failed power module can be hot-swapped with the system running.
  • Page 26 12. FRU 2U Base Chassis – Power Subsystem (continued) 12.2 Power Supplies Power Supply Module 12.2.1 Power Supply Status LED Each power 750W supply module has a single bi-color LED to indicate power supply status. The LED is located on the rear exterior of the power supply. A solid green LED indicates normal operation so any other signal should be investigated.
  • Page 27 12. FRU 2U Base Chassis – Power Subsystem (continued) 12.2.2 Table: Possible LED Colors and Meanings 12.3 Steps to Troubleshoot a Failed Power Supply (Amber or No LED) Step 1 System Status LED is lit Amber on the front local control panel. Step 2 Amber LED on the exterior of the Power Supply.
  • Page 28 12. FRU 2U Base Chassis – Power Subsystem (continued) 12.4.2 Power Supply Handle and Retention Mechanism Each power supply module includes a handle for module insertion into (or removal from) the module enclosure. Each module has a simple retention mechanism to hold the power module in place once it is inserted.

  • Page 29: Pci Riser Cage

    13. PCI Riser Cage The PCI Riser Cage is the assembly that contains all of the PCI add in cards, such as Fibre and Ethernet cards. NOTE: Always make sure that the PCI Riser Cage is fully seated into the Server Board. Symptom of a failed Riser Cage Assembly Add in cards are not seen by the System.

  • Page 30: Add In Cards And On-Board Nics

    14. Add In Cards and On-Board NICs The SIEM 9750 has a total of 2 optional Add In Cards and On-Board NICs QLogic QLE2562 and QLogic QLE2564 8Gb Fibre Channel to PCI Express Adapter – Dual Port and Quad Port Page 30 of 90...
  • Page 31 14. Add In Cards and On-Board NICs(continued) 14.2 QLogic QLE2562 and QLogic QLE2564 8Gb Fibre Channel to PCI Express Adapter – Dual Port and Quad Port 14.2.1 Table: LEDs and Diagnostics for QLogic QLE2562 and QLogic QLE2564 14.2.2 Troubleshooting Steps for the QLogic QLE2562 and QLogic QLE2564 Step 1 Verify that the cable is correctly connected to the card.
  • Page 32 14. Add In Cards and On-Board NICs (continued) 14.3 Physical Locations of On-Board NICS SIEM 9750 network ports (rear panel) Port Details NIC 1 (eth0) 100 Gbps Ethernet port NIC 2 (eth1) 100 Gbps Ethernet port IPMI Intelligent Platform Management Interface port Enables data gathering and monitoring of hardware status.
  • Page 33 14. Add In Cards and On-Board NICs (continued) 14.4 Troubleshooting Steps for Network Connectivity Issues Step 1 Verify that the cable is correctly connected to the card. Step 2 Verify that the far end of the cable is correctly connected to the other equipment. Step 3 Unplug and replug the cable at both ends.
  • Page 34 Page 34 of 90...

  • Page 35: Hard Drive / Raid Management - Bios Level Raid Utilities

    16. Hard Drive / RAID Management – BIOS Level RAID Utilities 16.1 Introduction The SIEM 9750 has 2 RAID Arrays configured. Traditionally a RAID Management utility can be accessed during POST of the machine or within the Operating System of the machine. The main purpose for needing to access these utilities is to initiate a “Rebuild”...
  • Page 36 16. Hard Drive / RAID Management – BIOS Level RAID Utilities) (continued) 16.2 Intel® RAID BIOS Console 2 Configuration Utility During the boot process (before the OS is loaded), the system will display the 2 hard drives and a Status of the RAID 1 array –...
  • Page 37 In this picture NOTE: example, the Array is already in an Online state so therefore there is not a newly introduced drive shown in the 2 choices of drives. Step 3 Highlight the newly replaced hard drive and then press the F10 key to start the rebuild process. Step 4 Escape out of the utility and then the machine will reboot.
  • Page 38 16. Hard Drive / RAID Management – BIOS Level RAID Utilities) (continued) 16.3 BIOS Level RAID utility for the RAID 5 with a Global Hot Spare on the 9750 The Intel® RAID BIOS Console 2 configuration utility provides a graphical user interface to manage all aspects of the RAID subsystem and many features of the RAID controller.
  • Page 39 16. Hard Drive / RAID Management – BIOS Level RAID Utilities) (continued) Step 2 Click Start to see the next window. Step 3 Click on Physical View. The RAID 5 array is configured with a Hot Spare drive. Therefore, when there is a hard drive failure in the array, the hot spare automatically rebuilds into the RAID array.
  • Page 40 16. Hard Drive / RAID Management – BIOS Level RAID Utilities) (continued) Step 4 Click on the drive to go into its properties. Step 5 Click the radio button called Make Hot Spare and then click Go. The physical view should show the drive as a Hot Spare drive.

  • Page 41: Bios Level Raid Utility - Raid Controller Event Log File

    17. BIOS Level RAID Utility – RAID Controller Event Log File 17.1 Introduction The Intel® RAID Web Console 2 utility monitors the activity and performance of all controllers in the server and any devices attached to them. When an “event” such as the completion of an array rebuild or the removal of a physical drive occurs, an event message is displayed in the log, which is displayed at the bottom of the Intel®...
  • Page 42 17. BIOS Level RAID Utility – RAID Controller Event Log File (continued) 17.3 Error Event Log Levels Event Type Conditions, Information, Actions Required Progress This is a progress posting event -- progress events are not saved in NVRAM Information Informational message – no user action is necessary Warning A component may be close to a failure point Critical...

  • Page 43: Raid Priorities

    18. RAID Priorities The following list shows RAID adapter priorities, with the highest priority listed first: • 8 hot-swappable disk drives in slots 0 to 7 in the front panel of the SIEM 9750 • 2 non-hot-swappable disk drives pre-installed in the drive tray of the SIEM 9750 Adapter numbers are assigned in the following order: 8 hot-swappable disk drives in slots 0 to 7 in the front panel of the SIEM 9750 2 non-hot-swappable disk drives pre-installed in the drive tray of the SIEM 9750...

  • Page 44: Cooling Sub-System

    19. Cooling Sub-System 19.1 Overview Several components and configuration requirements make up the cooling sub-system of the server system. These include the system fan module, the power supply fans, air baffles, CPU air duct, and drive bay population. All are necessary to provide and regulate the airflow and air pressure needed to maintain the system’s thermals when operating at or below maximum specified thermal limits.(from Intel sr2625_tps.pdf) The SIEM 9750 is equipped with the optional redundant cooling fan solution.
  • Page 45 19. Cooling Sub-System (continued) 19.2 Fan Numbering Redundant Cooling Fans and their numbering are shown below as connected to the Active Midplane. NOTE: Make careful note of the numbering of fans 5 and 6 compared to fans 1-4. NOTE: If a single fan fails, then a Fan Kit will be used to replace that entire row of 3 fans.
  • Page 46 19. Cooling Sub-System (continued) If a fan fails, the Integrated BMC boosts the remaining fans to compensate for the lost airflow. A system with redundant fans can continue to operate in this degraded condition while the non-redundant system may not. If the cooling is not sufficient under a failed fan condition, the system eventually shuts down to protect its primary components from thermal damage.
  • Page 47 19. Cooling Sub-System (continued) 19.5 Steps to Troubleshoot a Failed Fan See Prerequistites in Section 4 of this document. Step 1 Open the cover on the Server and look at the fan modules. Each fan will have a status LED illuminated when failed.

  • Page 48: Fru 2U Base Chassis - Server Board

    20. FRU 2U Base Chassis – Server Board 20.1 Server Board Components The Server Board installed is an Intel® model # s5520UR. Components of the server board are located below. Page 48 of 90...
  • Page 49 20. FRU 2U Base Chassis – Server Board (continued) 20.2 Back Panel Feature Overview Page 49 of 90...
  • Page 50 20. FRU 2U Base Chassis – Server Board (continued) 20.3 Configuration Jumpers of the Server Board Page 50 of 90...
  • Page 51 20. FRU 2U Base Chassis – Server Board (continued) Page 51 of 90...

  • Page 52: Memory

    21. Memory 21.1 Overview The SIEM 9750 will have 8 memory DIMMs installed. The Spec on each DIMM is: 2GB, DDR3-1333, Registered, ECC, Dual Rank The slot numbering on the Server Board is displayed below: Page 52 of 90...
  • Page 53 21. Memory (continued) The LED will light up for its corresponding faulty DIMM in the event of a failure. 21.2 Symptoms of a Faulty DIMM Module • System Status LED on front control panel will be lit Amber • System Event Log (SEL) will have an entry for faulty DIMM •...

  • Page 54: Processers (Cpus)

    22. Processers (CPUs) The SIEM 9750 is equipped with (2) XEON Quad Core 2.66GHZ CPUs. Single Processor with Heatsink installed NOTE: There is not an option called Processor Retest in the BIOS of this Server Board. Indications that a CPU may be faulty •...

  • Page 55: Intel® Remote Management Module 3 - Overview

    ® 23. Intel Remote Management Module 3 - Overview 23.1 Overview The Intel® RMM3 is a 1.23-inch x 2.30-inch printed circuit board. When installed onto the Intel® RMM3 connector on Intel® server boards, it provides an increased level of manageability over the basic server management available to the server board.
  • Page 56 ® 23. Intel Remote Management Module 3 - Overview (continued) Key features of the Intel® RMM3 add-on card • Embedded Web Console UI supports Remote Power on\off, system health, system info, Event log. • KVM redirection via either the RMM3 NIC or the baseboard NIC used for management traffic; high performance, up to two simultaneous KVM sessions •...

  • Page 57: Intel® Remote Management Module 3 - Viewing Field Replaceable Unit (Fru) Information

    ® 24. Intel Remote Management Module 3 – Viewing Field Replaceable Unit (FRU) Information 24.1 Viewing Field Replaceable Unit (FRU) Information The FRU Information page displays information from the FRU (Field Replaceable Unit) repository of the host system. Page 57 of 90...
  • Page 58 ® 24. Intel Remote Management Module 3 - Viewing Field Replaceable Unit (FRU) Information (continued) 24.2 Server Health The Server Health page shows you data related to the server's health, such as sensor readings and the event log. Click on the Server Health Tab to display the page. Page 58 of 90...
  • Page 59 ® 24. Intel Remote Management Module 3 - Viewing Field Replaceable Unit (FRU) Information (continued) 24.3 Viewing Event Log Page 59 of 90...
  • Page 60 Page 60 of 90...
  • Page 61 ® 24. Intel Remote Management Module 3 - Viewing Field Replaceable Unit (FRU) Information (continued) 24.4 Remote Control (Power Control) Options Option Task Reset Server Select option to hard reset the host without powering off. Power OFF Server Select option to. immediately power off the host Power ON Server Select option to power on the host Power Cycle Server...

  • Page 62: Active Midplane

    25. Active Midplane This section will include information on the following: • Active Midplane • LI-ION Battery Module • Mini DIMM memory • Raid Activation Key 25.1 Active Midplane The Active Midplane 2 or FALSASMP2 is a SAS/SATA controller that includes a RAID activation key, memory and Li-Ion battery all installed on the board.
  • Page 63 25. Active Midplane (continued) 25.2 Li-ION The Li-ION Battery Module is used to supply power to the active midplane (RAID controller) in the event of a power failure. This will prevent the loss of cached data during a write operation. NOTE: The Battery Status is displayed at POST.

  • Page 64: Sas / Sata Backplane Layout

    26. SAS / SATA Backplane Layout SAS / SATA Backplane Layout The hot-swap backplane installs on the back side of the hot-swap drive bay inside the system. Alignment features on the system and backplane assembly make for easy tool-less installation. For instructions on installing and removing the backplane, see the Intel®...

  • Page 65: Server Diagnostics And Troubleshooting

    28. Server Diagnostics and Troubleshooting 28.1 Intel® System Event Log (SEL) The System Event Log (SEL) is a valuable tool for troubleshooting the SIEM 9750. It will likely be the primary source of information when troubleshooting the system during a hardware failure. The reason for this is that the System Status LED, when Amber, will record the explanation of why it is lit within the SEL log.
  • Page 66 [Source: Intel SEL Viewer User Guide] Page 66 of 90...
  • Page 67 27. Server Diagnostics and Troubleshooting (continued) 27.2 Run the SEL Viewer in the EFI Shell The SEL Viewer utility runs on the target servers in the Extensible Firmware Interface (EFI) v1.1 or v2.0 shell depending on the platform: • Download the SEL Viewer from the following location http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22SEL+viewer%22 Step 1 Extract the file preferably to a USB pen.
  • Page 68 27. Server Diagnostics and Troubleshooting (continued) This is the SEL Viewer Utility (SEL Log). The interpreted data is displayed in several columns as follows: • Num - Serial number of the system events being displayed; starting with 1, and increasing by one for each event •...

  • Page 69: Post Code Diagnostic Led Decoder

    28. POST Code Diagnostic LED Decoder During the system boot process, the BIOS executes a number of platform configuration processes, each of which is assigned a specific hex POST code number. As each configuration routine is started, the BIOS displays the POST code to the POST Code Diagnostic LEDs on the back edge of the server board. To assist in troubleshooting a system hang during the POST process, the Diagnostic LEDs can be used to identify the last POST process that was executed.
  • Page 70 28. POST Code Diagnostic LED Decoder (continued) The LED on the far right is numbered #0. The LED on the far left is # 7. LED #7 LED #0 Back edge of Server Board Page 70 of 90...

  • Page 71: All Possible Led Codes

    29. All Possible LED Codes These codes are helpful to read when the SIEM 9750 will not boot up. Check the LED codes when the system has stopped booting. The description of the code will be a good starting place for suspect hardware/firmware issues.
  • Page 72 29. All Possible LED Codes (continued) Page 72 of 90...
  • Page 73 29. All Possible LED Codes (continued) Page 73 of 90...
  • Page 74 29. All Possible LED Codes (continued) Page 74 of 90...
  • Page 75 29. All Possible LED Codes (continued) Page 75 of 90...

  • Page 76: Video Post Code Errors

    30. Video POST Code Errors Whenever possible, the BIOS outputs the current boot progress codes on the video screen. Progress codes are 32-bit quantities plus optional data. The 32-bit numbers include class, subclass, and operation information. The class and subclass fields point to the type of hardware that is being initialized. The operation field represents the specific initialization activity.
  • Page 77 30. Video POST Code Errors (continued) 30.2 Table: POST Error Messages and Handling Page 77 of 90...
  • Page 78 30. Video POST Code Errors (continued) Page 78 of 90...
  • Page 79 30. Video POST Code Errors (continued) Page 79 of 90...
  • Page 80 30. Video POST Code Errors (continued) Page 80 of 90...

  • Page 81: Post Error Beep Codes

    31. POST Error Beep Codes The following table lists the POST error beep codes possible to have when the system has trouble booting. Prior to system video initialization, the BIOS uses these beep codes to inform users on error conditions. The beep code is followed by a user-visible code on the POST Progress LEDs (LEDs on the back of the Server Board).

  • Page 82: List Of Acronyms

    32. List of Acronyms Battery Backup Unit BIOS Basic Input/Output System Baseboard Management Controller Command Line Interface Central Processing Unit Direct Attached Storage DIMM Dual In-line Memory Module Electrostatic discharge Field Replaceable Unit FRUSDR Field Replaceable Unit/Sensor Data Record Host Bus Adapter Hard Disk Drive JBOD “Just a Box Of Disks”...
  • Page 83 33. Intel® Server Board Platform Confidence Test (Installation and Operating Instructions) 33.1 Introduction The Intel® Server Board Platform Confidence Test package provides a method to determine if an Intel- based server system is correctly assembled and functioning properly. The package provides three test suites for the onboard resources.
  • Page 84 33. Intel® Server Board Platform Confidence Test (Installation and Operating Instructions) (continued) WARNING: Each Intel server board has a Platform Confidence Test package specific to that board. Do not attempt to run the wrong Platform Confidence Test package on your server board.Running the wrong set of tests could cause unreliable results and may damage components on the server board.
  • Page 85 33. Intel® Server Board Platform Confidence Test (Installation and Operating Instructions) (continued) 33.3 Summary of Available Tests 33.3.1 Quick Tests The quick test suite runs a small subset of available tests. This suite identifies the processor type, speed, and the number of processors present. It also identifies the base and total memory sizes and external L2 cache size.When running the quick test, verify that the configuration that is displayed following the probe includes all of the hard disks, memory, and processors that are installed in the system.
  • Page 86 33. Intel® Server Board Platform Confidence Test (Installation and Operating Instructions) (continued) An example of a comprehensive test configuration is shown below in the Using the Intel Server Board Platform Confidence Test section. The tests executed are a superset of the quick tests. The processor floating point unit (FPU) is tested and more extensive tests are run on the memory and cache.
  • Page 87 33. Intel® Server Board Platform Confidence Test (Installation and Operating Instructions) (continued) 33.4 Using the Intel Server Board Platform Confidence Test Step 1 To begin the Platform Confidence Tests boot the server from the bootable media described above. The system displays the menu below: Step 2 Selecting the option Display Help Text results in a display of the help text file for the test options.
  • Page 88 33. Intel® Server Board Platform Confidence Test (Installation and Operating Instructions) (continued) The hardware configuration test will begin. Upon completion, a configuration summary is displayed. Below is an example of the hardware configuration results for the Comprehensive Test. The results for the Quick Test are similar, but not as detailed.
  • Page 89 34. Hardware Maintenance 34.1 SIEM 9750 Routine Requirements and Timeframes Page 89 of 90...
  • Page 90 34. Hardware Maintenance (continued) 34.3 Equipment Room Specifications Storage devices require stable environmental conditions. Dedicated heating and cooling systems and a redundant power system are required. Symantec Corporation Asia-Pacific and Japan: customercare_apac@symantec.com Europe, Middle-East, and Africa: semea@symantec.com North America and Latin America: supportsolutions@symantec.com www.symantec.com Page 90 of 90...

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