Customer Assistance Information - Buick 2009 Lucerne Owner's Manual

Section 7
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text
Telephone (TTY) Users ................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Assistance Program ..........................7-7
Scheduling Service Appointments ....................7-10
Courtesy Transportation .................................7-10
Collision Damage Repair ................................7-12
Customer Assistance Information
Reporting Safety Defects ................................7-15
Vehicle Data Recording and Privacy ................7-17
Reporting Safety Defects to the
United States Government ..........................7-15
Reporting Safety Defects to the
Canadian Government ................................7-15
Reporting Safety Defects to General Motors .....7-15
Service Publications Ordering Information .........7-16
Event Data Recorders ...................................7-17
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OnStar ......................................................7-18
Navigation System ........................................7-18
Radio Frequency Identification (RFID) ..............7-18
7-1