Table of Contents
Advertisement
Advertisement
Table of Contents
Summary of Contents for Comm NEXGO N86
- Page 1 POS Terminal for Android™ USER GUIDE ® NEXGO N86...
-
Page 2: Table Of Contents
Table of Contents Welcome Welcome to your new terminal ..................3 Nexgo N86 terminal overview ..................4 Quick Guide To Essential Operations Turning the terminal on / off ..................... 5 Using cards: Magnetic strip, Chip & PIN, Contactless ..........5 Process a sale .......................... -
Page 3: Welcome To Your New Terminal
Welcome Welcome to your new terminal Thank you for choosing your Point of Sale terminal from eCOMM Merchant Solutions. Your terminal comes packed with the latest features, such as contactless and mobile wallet technologies, as well as all the essential reporting functions. You should have received a ‘welcome email’... -
Page 4: Nexgo N86 Terminal Overview
Magstripe card slot Charge indicator Volume up HD touchscreen Volume down Chip & PIN card slot Charging base contacts USB type-C power port Power on / off Battery cover Battery compartment ® NEXGO N86 4 - eCOMM Terminal User Guide... -
Page 5: Turning The Terminal On / Off
Guide to Essential Operations Turn the Terminal On/Off To turn on: press the key (located on the left side of the terminal) for 2 - 3 seconds. After a boot-up sequence you will see the time displayed on the Lock screen. Swipe up once to see the Android Home screen. -
Page 6: Process A Sale
Guide to Essential Operations Magnetic Strip Card: place the magnetic strip side of the card facing inwards, towards the device, swipe the card with a steady speed through the magnetic reader slot. Process a Sale 1. On the Home screen of the eCOMM Payment Terminal Application press Sale 2. -
Page 7: Process A Refund
Guide to Essential Operations Process a Refund A refund is different to a void. A refund is used after a transaction has been settled. Refunds typically don’t credit the customer’s account until 24 hours later. 1. On the home screen tap Refund, enter your refund password and tap OK 2. -
Page 8: How To Access The Android Settings Menu
Guide to Essential Operations How to Access the Android Settings Menu The N86 terminal uses the Android operating system. To access the Android Settings menu, press the white circle at the very bottom of the screen, and then press Settings. To return to the eCOMM Payment Terminal Application, press the white circle at the very bottom of the screen and then press the Pay section at the top of the screen. -
Page 9: Common Tasks
Common Tasks Test Connection to the Terminal For a Wi-Fi connection For a quick check, you can view the Wi-Fi reception icon at the very top right of your screen just to the left of the battery symbol. A fully illuminated Wi-Fi symbol means you have a strong Wi-Fi connection. -
Page 10: Reprint Last Invoice
Common Tasks Reports 1. From the Home screen, press Options, enter your admin password and tap OK 2. Tap the Reports button All Reports will be printed out via the till roll. The following common tasks are all available in the Reports Section: Reprint Last Invoice This reprints the most recent receipt, the details of which are displayed on the... -
Page 11: Response Codes - Reference List For Decline Responses
Response Codes Reference List for Decline Responses Cards can be declined for various reasons. Whenever a card is declined, a 2-character reason or ‘response’ code is printed on the merchant receipt. Below is a reference list of the most common codes and their meanings. Code Text Meaning... - Page 12 Frequently Asked Questions How do I order till rolls? You can order these by contacting csr@ecomm365.com Someone has come to my premises claiming to represent eCOMM and asking for access to the terminal. What should I do? A scenario like this will never arise unless eCOMM has agreed this with you in writing or over the phone before a scheduled meet.
-
Page 13: Quick Settings
Quick Settings How to access the Quick Settings panel The Quick Settings panel allows you to quickly adjust the brightness of the screen and toggle settings for Wi-Fi, Bluetooth and Mobile data, in just a tap. To completely expand Quick Settings on your terminal, swipe down twice from the top of the screen. -
Page 14: Android Settings Menu
Android™ Settings Menu The Android System Settings menu allows you to control many aspects of your terminal — everything from establishing a new Wi-Fi connection and security settings, to adjusting screen brightness and battery management. How do I get to the Settings menu? 1. - Page 15 Android™ Settings Menu Use the display setting to set the screen Use battery settings to set battery manager, brightness and adjust font (type) size. show/hide battery % and choose battery saver. Use security settings to set a screen lock Use date & time settings to set automatic date (off by default) and set whether to show and time or switch between 12 and 24 hour passwords as you type them.
-
Page 16: How To Change A Receipt Roll
How to Change a Receipt Roll Open the printer cover by pulling Extend the cover fully back. it backwards at the point shown. Remove old roll if present. Insert the till roll with the print With paper extended close the side exposed, facing upwards and printer cover until it ‘clicks’... -
Page 17: Charging Base
Charging Base Convenient All Day Charging A charging base for your terminal is also available for convenient all-day charging. Placing a terminal into the charging base allows you to recharge your POS device while taking payments at your counter. You can choose to leave the terminal in the base normally and take it out when you need to bring the terminal to your customer in your... -
Page 18: Fraud & Chargeback Prevention Guide
Fraud & Chargeback Prevention Guide For most merchants, the instance of fraud and chargebacks is mercifully rare. However, it pays to be vigilant, and here is our guide to help you avoid any issues. Authorisation does not guarantee payment • An authorisation is guaranteed by the cardholder’s issuing bank for 7 calendar days, or 30 calendar days for pre-authorisations. - Page 19 Fraud & Chargeback Prevention Guide reimbursed for the partial or full amount of the transaction at the merchant’s expense. eCOMM is governed by scheme rules and regulations (i.e. Mastercard, Visa & American Express) and these take precedence over any terms and conditions offered by eCOMM. Common reasons for chargebacks •...
- Page 20 Customer Service Desk +353 (0)46 901 1288 (EU) +44 (0)20 7183 5253 (UK) csr@ecomm365.com https://ecomm365.com eCOMM Merchant Solutions, IDA Business & Technology Park, Johnstown, Navan, Co. Meath, C15 E8KV, Ireland eCOMM Merchant Solutions Limited is authorised by the Financial Conduct Authority in the United Kingdom under licence number 900591.
Need help?
Do you have a question about the NEXGO N86 and is the answer not in the manual?
Questions and answers
كيف الغي عملية بيع تمت
To cancel a sale on the NEXGO N86 terminal, you need to process a refund. Follow these steps:
1. Press the appropriate button to start the refund process.
2. Enter the card details including the 3-digit CVV number.
3. Press the Proceed button at the bottom right of the number pad.
4. The terminal will print a refund receipt and display a message onscreen when the refund is complete.
This answer is automatically generated