Summary of Contents for Ascend Zebra GK420d
- Page 1 Zebra GK420d Printer Field Troubleshooting Guide REV.2020.09 1400 Industrial Way Client Services Redwood City, CA 94063 800.800.5655 www.aclab.com...
- Page 2 Problem: The printer’s lights and indicators won’t turn on when the On/Off switch is turned on. Solution 1: Check that the unit is plugged in. Solution 2: Check that the printer isn’t on a switched outlet (one that requires a light switch to turn it on). Solution 3: Confirm that the power supply light is on, indicating that it is providing power to the printer.
- Page 3 Problem: The printed image does not look right or there is nothing printed on the label. Solution 1: Verify that only labels provided by Ascend are being used. Solution 2: Reload the print labels by opening the media roll holders. Orient the media roll so that its printing surface faces up.
- Page 4 Solution 3: Clean the print head using a dry swab to brush the dust away. If adhesives or other contaminants remain, use an alcohol moistened swab to break them up, then use a dry swab to remove any streaks that may remain. Solution 4: Clean the print roller using an alcohol moistened swab, then use a dry swab to remove any streaks that may remain.
- Page 5 The labels should be loaded so that the roll of labels unrolls from the bottom, and the labels are facing up. Solution 2: Verify that you are using only labels provided by Ascend. These are thermal labels. No ink is used in the printing process.
- Page 6 For more information, please contact Client Services at 800.800.5655, Option 1. 1400 Industrial Way Client Services Redwood City, CA 94063 800.800.5655 www.aclab.com © 2020 Ascend Clinical. All rights reserved. Ascend is a registered trademark of Ascend Clinical.
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