Commend Duetto Product Manual
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Commend Duetto Product Manual

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PRODUCT MANUAL
ENGLISH
MANUAL VERSION 2.0/0518
This product manual refers to
firmware version 1.7

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Summary of Contents for Commend Duetto

  • Page 1 PRODUCT MANUAL ENGLISH MANUAL VERSION 2.0/0518 This product manual refers to firmware version 1.7...
  • Page 2 Attention Mounting and installation of the control desk DUETTO and the equipment may be carried out by authorised service personnel only. The device must only be opened by authorised service engineers. If the device was opened by someone else, the warranty for the device becomes invalid.

  • Page 3: Table Of Contents

    Control Station Duetto Content General information Web interface – Customization Info boxes Screen customization Legend of requirements Screen background customization Screens configuration Introduction Screens editing Features and highlights Keypad sidebar editing Technical specification Button element configuration Technical data Elements individualisation...

  • Page 4: General Information

    Legend of requirements In the left-hand margin, requirements for the respective features are displayed as follows: Symbol Requirement Required DUETTO firmware version  Required feature level of the subscriber card. No restart required. This information is only displayed if it is required for the respective feature. Feature levels can be expanded with licenses.

  • Page 5: Introduction

    Introduction Introduction The control desk DUETTO delivers full Intercom power in a compact form to offer users the double benefit of advanced functions and great flexibility of use. It is designed to provide the user with an ideal space-saving master Intercom station, either as desktop device or wall-mounted station.

  • Page 6: Technical Specification

    Display: 7” TFT touch screen with IPS (In-Plane Switching) Loudspeaker: For Hi-Fi audio quality up to 20 kHz Gesture control: Wakes DUETTO contact-less from the idle state Microphone array: With digital MEMS microphones Status LED: Red – Intercom call, blue – SIP call, flashing white – missed call, cyan – All Call Connectors DUETTO “Connections”...

  • Page 7: Technical Data

    Control Station Duetto Introduction Technical data In the following table, the technical data of all “DUETTO series versions” is listed: IP rating: IP20 (acc. EN 60529) Microphone: 4 electret condenser microphones polar pattern: omnidirectional special membrane type for optimal sound quality, 8 Ω...

  • Page 8: System Requirements

    To ensure the functionality of the device at least a base licence version 4 or additionally a PRO4U- update licence is needed. Configuration software  CCT 800 (min. 5.0) Supported languages The following languages are supported for the user interface of the DUETTO device:  English  German  French  Polish ...

  • Page 9: Connections

    Control Station Duetto Introduction Connections USB 2.0 Handset Headset Network USB 2.0 External power supply Input / output MicroSD card slot USB 2.0 Connection diagram (bottom view) Network connection Connect the Ethernet cable to the RJ 45 jack “Network”. Power supply PoE (“Power over Ethernet”)

  • Page 10: Compatibility Sip Pbx

    Connect the headset to the 4P4C jack “headset”. The audio settings can be configured via the web in- terface (see page 41). USB 2.0 The DUETTO device has three USB 2.0 ports. The USB ports can be deactivated/activated via the web interface (see page 46). Compatibility SIP PBX Basically, the DUETTO device can be used with any SIP server.

  • Page 11: Requirements For Audio And Video Transmission

    Under certain circumstances, the required bit rates for video transmission can be higher than the giv- en values!  Video transmission applies only to the DUETTO series versions EE 980CM and SIP-EE 980CM! The following tables show the required bit rates for audio and video transmission per direction: Audio transmission for SIP...

  • Page 12: Supported External Usb Devices

    The USB output module “EB1A” offers a floating, galvanically isolated output contact (normally open contact) for the DUETTO device, e.g. for use with a door opener. The configuration of the USB output module is carried out via the web interface.

  • Page 13: Setup Guide

    Control Station Duetto Setup guide Setup guide DUETTO can be configured either as a SIP or / and Intercom station (depends on the DUETTO series version; see page 8). Before using DUETTO with all of its functions, there are several configuration steps, which have to be made.

  • Page 14: First Connection

     Establish a connection between the computer and DUETTO via a hub or switch.  The PC has to be in the same subnet as DUETTO. An appropriate IP address of that subnet range has to be allocated to the computer temporarily.
  • Page 15 Control Station Duetto Setup guide USB 2.0 port MicroSD card slot Input / Output: RJ12 jack. External power supply: Coaxial power jack Network: RJ45 jack Headset: 4P4C jack (headset separately available) Handset: 4P4C jack (handset separately available) Service connection (right), reset button (left) Bootloader update To update, a micro SD card is needed (min.

  • Page 16: Ip Station Configuration

    (see page 14).  IP address: In this field, enter the IP address of the DUETTO device if the function “DHCP” is dis- abled.  Subnet mask: In this field, enter the subnet mask of the DUETTO device if the function “DHCP” is disabled.
  • Page 17 Control Station Duetto Setup guide Send the configuration to the Intercom Server The configuration of the IP stations has to be sent to the Intercom Server. It is possible to send either the configuration of all stations, only of modified stations or of all stations selected in the table to the Intercom Server.

  • Page 18: Cct 800 Configuration

     Dynamic registration: Activate this checkbox to enable the dynamic registration. The field MAC address will be activated.  MAC address: In this field, the MAC address of DUETTO can be entered. The MAC address will be configured automatically if the checkbox Dynamic registration is deactivated.
  • Page 19 Add video connection of external IP camera A video stream of an external IP camera can be allocated to the DUETTO device in CCT 800 (in addition to the built-in video camera). This video stream can be shown e.g. permanently on the DUETTO display via a background element.

  • Page 20: Web Interface

    The main configuration of DUETTO has to be carried out via the integrated web interface. Depending on the respective functions to be enabled or used for DUETTO, some of the instructions might not be relevant and therefore can be skipped. In the following, you will find step-by-step instructions to configure DUETTO via the web interface.
  • Page 21 Control Station Duetto Web interface Overview of access rights The admin has the permission to access all features in the web interface. The user has a limited number of features in the web interface. The following illustration shows an overview of all available features...

  • Page 22: Web Interface Overview

    DE: German, EN: English, FR: French, ES: Spanish , PL: Polish, RU: Russian Note: Language of the DUETTO device will not be changed The language of the DUETTO device will not be changed. For further information about changing the language of the DUETTO device see page Logout dialogue: Click on this button to log out.

  • Page 23: System Overview

    The system overview home page of the web interface and shows information about the current firm- ware version, hardware version, device ID, state of the network, services and configuration settings of the DUETTO device. The data is only informative, i.e. no configuration can be carried out in this section. DUETTO > OVERVIEW...
  • Page 24 Device ID (DID): Device ID of DUETTO. Operation: Uptime: Time since DUETTO has been in operation (i.e. since the last reboot or turn-off). Operation hours: Complete time period since DUETTO has been in operation. Number of reboots: Total number of all successful reboots.

  • Page 25: Web Interface - Network

    Control Station Duetto Web interface – Network Web interface – Network Ethernet configuration In this section, the Ethernet network settings of the DUETTO device can be configured (protocol type, network, and VLAN) DUETTO > NETWORK > ETHERNET IP Configuration  Static: The IP addresses have to be configured manually.
  • Page 26  Timeservers: In this field, enter the IP address to use internal or different external NTP servers (separate more than one NTP server via space). VLAN:  VLAN ID: In this field, enter the VLAN ID of a network. DUETTO will get access to this specific network. Port Authentication: 802.1X Mode: In this drop-down list, the 802.1X authentication mode can be selected.
  • Page 27  IPv4 address: In this field, enter the IPv4 address of DUETTO (dot-decimal notification).  Netmask: In this field, enter the subnet mask of DUETTO (dot-decimal notification).  Gateway: In this field, enter the gateway IP address of DUETTO for reaching IP addresses out- side the local subnet.
  • Page 28  IPv6 address: In this field, enter the IPv6 address of DUETTO.  Prefix Length: In this field, enter the prefix length of DUETTO.  Gateway: In this field, enter the gateway IP address of DUETTO for reaching IP addresses out- side the local subnet.

  • Page 29: Wi-Fi Configuration

    DUETTO > NETWORK > WIFI WiFi Network  SSID: In this field, the name of the Wi-Fi network can be entered to which DUETTO will be con- nected.  Password: In this field, the password required to access the Wi-Fi network can be entered.

  • Page 30: Broadcast Definition

    Control Station Duetto Broadcast definition The DUETTO is able to send and receive multicast RTP audio streams. This section describes how to configure up to ten multicast RTP streams for receiving. The configured RTP streams are played on the internal speaker. Each of these RTP streams has a priority level between highest priority (1) and lowest priority (10).
  • Page 31  Label: In the field of the desired priority level, enter the desired label shown on the display of the DUETTO when the respective multicast is delivered (i.e. this multicast is not faded out).  Call priority: The priority for incoming broadcasts can be defined by drag and drop.

  • Page 32: Web Interface - Sip

    Web interface – SIP Control Station Duetto Web interface – SIP SIP configuration In this section, the SIP service settings of the DUETTO device can be configured. DUETTO > SIP GENERAL  Status: Enable SIP service. Registrarless  Local port: Change the port on which the SIP User Agent listens. → by default: 5060 ...
  • Page 33  Authentication ID (optional): Enter a user identifier for authentication of the SIP User Agent.  Display name (optional): Enter a text to be shown in the status bar of DUETTO and at the sta- tion of the conversation partner during a call. By default, “EE980” is shown.
  • Page 34 The priority for codec negotiation can be defined by drag and drop. The priority of the audio codecs is listed in descending order. When initiating a SIP call, the DUETTO device requests to establish the conversation using the audio codec with the highest priority. If the other subscriber is able to inter- pret this audio codec, the conversation is established with this audio codec.
  • Page 35 GOOD TO KNOW: Firewall settings are not required in IPv6 networks If the DUETTO device is located in an IPv6 network and has an IPv6 address, no additional firewall set- tings are required. In this case, select the entry “direct”.
  • Page 36 1.4.1  Show domain/address information on incoming calls: Activate this checkbox to show the IP address or domain of the calling SIP station on the display of the DUETTO device (e.g. “6002@192.158.10.1”).  Incoming timeout (s): Move the slider to a desired timeout after which DUETTO reports to the calling station that the user is not available.

  • Page 37: Web Interface - Intercom

    Login  Dynamic login: Activate this checkbox for a dynamic login of the subscriber port of DUETTO. The field MAC Address will be activated for a manual entry of the MAC address. ATTENTION: Use correct MAC address For a dynamic login, the correct MAC address is required! ...
  • Page 38 1.4.1 Block number In this field, enter an Intercom Server block number. Using this block number, the DUETTO de- vice is able to request the subscriber and camera directory of all Intercom Servers that are allocated to this Intercom Server block. This is required if e.g. the subscriber information or video of cameras will be shown at incoming calls from Intercom Servers that are located in the same Intercom Server block, but registered at different Intercom Servers than the DUETTO device.

  • Page 39: Web Interface - Device

     Call number: In this drop-down list, the call number of DUETTO can be entered.  Color: Click on this button to select a colour as identifier (e.g. to group DUETTO types). GOOD TO KNOW: Device information is shown in IP Station Config...

  • Page 40: Display Configurations

     Set display inactive after: In this drop-down list, the time after which the display automati- cally turns off can be selected. The display will be activated by an incoming call or when the display is tapped or swiped or a hand is placed near the right bottom of the DUETTO. NOTE: Applied display brightness/activity ...

  • Page 41: Audio Settings

    Control Station Duetto Web interface – Device Audio settings In this section, the audio settings of the DUETTO device can be configured (internal audio, handset, headset, and sounds). DUETTO > DEVICE > AUDIO Audio Internal Audio  Output volume SIP: In this drop-down list, the output volume of SIP calls can be selected.
  • Page 42 Web interface – Device Control Station Duetto  Playback volume: In this drop-down list, the volume during playback of video streams can be selected. Handset  Output volume SIP: In this drop-down list, the output volume for the speaker of the connect- ed handset during SIP calls can be selected.

  • Page 43: Camera Settings

    This section is only available for a DUETTO device with built-in video camera! Camera stream access  In the web browser, enter the following link to open the camera stream of DUETTO: http://<IP address>:HTTP port/consumer. Alternatively, enter the following link: http://<IP ad- dress>:HTTP port/consumer.mjpeg...
  • Page 44 Web interface – Device Control Station Duetto Consumers  HTTP port: In this field, the HTTP port of a camera server that can be accessed through a web browser or third-party application can be changed. → By default: 7742 ATTENTION: Do not use well-known port numbers Do not use any well-known port numbers for the HTTP port (e.g.
  • Page 45 Control Station Duetto Web interface – Device box Enable authentication will be shown. - HTTP Call: The consumer can be triggered by a web browser or third-party application. The referenced camera stream can be muted during a conversation. The checkbox Enable au- thentication will be shown.

  • Page 46: Usb Ports

     USB Port: Shows if a USB device is plugged in.  Status: Enable or disable the USB port. Digital inputs configuration In this section, the settings of the digital inputs of the DUETTO device can be configured DUETTO > DEVICE > I/OS Digital Inputs.
  • Page 47 Click on the button Save to save the settings. Digital Outputs In this section, the settings of the digital outputs of the DUETTO device and the optional relay out- put can be configured. GOOD TO KNOW: Connector pin assignment and connection options...
  • Page 48 ATTENTION: Outputs have to be activated in CCT 800 The respective output of the DUETTO device has to be activated in CCT 800 at Subscriber > Station Properties > EE 980/bctone > tab Outputs! Further information about output configuration in CCT 800 can be found in the manual “Intercom Server Configuration”!
  • Page 49 Web interface – Device Digital Outputs > Add-on Output The optional USB output module EB1A provides an additional relay output for the DUETTO device. It can only be controlled with logic rules. GOOD TO KNOW: How to use the add-on output? ...

  • Page 50: Web Interface - Customization

    DUETTO > CUSTOMIZATION > USER INTERFACE General General > Start Screen Select start screen: Select the screen in the drop-down list to be shown after DUETTO is booted. The following start screens are available:  Home: “Home” screen with slideshow, background and main menu bar.
  • Page 51 Drag and drop the menu bar buttons from the upper box to any free position in the box below (the box represents the main menu bar of DUETTO). Tap on the button on the touch screen of the DUETTO device to open the desired screen. The fol- lowing menu bar buttons are available: Settings button...
  • Page 52 Activate the checkboxes of the submenus, which will be available to all users of the DUETTO device. The remaining menus will be faded out on the DUETTO device and are only available in admin mode (requires the entry of a PIN code, below).
  • Page 53 Select the desired radio button for showing incoming calls. The following radio buttons are avail- able:  Overview: Shows an overview of all calls that are active or pending on DUETTO. If an entry is selected, the information will be shown in full-screen mode.
  • Page 54 Web interface – Customization Control Station Duetto Call View > Call Settings 2.0/0518...
  • Page 55  Keypad Visibility - Show keypad during conversation: Activate this checkbox to display the keypad on the DUETTO device during an active call. Quickdial-Status Status: Enable this toggle button to display all matching contacts in the address book when a call number is entered via the input field of the keypad.

  • Page 56: Screen Background Customization

    Control Station Duetto Screen background customization In this section, slide shows and background images with individual images can be created. DUETTO > CUSTOMIZATION > SLIDESHOW Slideshow Slideshow Settings  Interval to change picture: In this drop-down list, the display duration of single images can be selected.

  • Page 57: Screens Configuration

    Web interface – Customization Screens configuration DUETTO > CUSTOMIZATION > SCREENS In this section, full screens and keypad sidebars can be configured to provide quick and easy one-tap access to frequently used functions (e.g. Intercom call, SIP call, direct dialling, HTTP request or video stream in real-time).
  • Page 58  Imported version: Screen or keypad sidebar stored in the BSF file will be used. Click on the import button ATTENTION: The default screen will be overwritten! The default screen settings of the DUETTO device will be overwritten by the BSF import. Make sure that the desired default screen is selected in the web interface (see page 20)! ➥...

  • Page 59: Screens Editing

     Hide status bar: (Only for „Full screens“.) Activate this checkbox to hide the upper status bar of the respective full screen of the DUETTO device.  Do not switch to call interface upon incoming call: Activate this checkbox to prevent an automatic switch to the call app during an incoming or outgoing call (e.g.
  • Page 60 Web interface – Customization Control Station Duetto Element Properties For further information, see ”Element Properties” on page Button Type : For further information, see ”Button type” on page 64 Background element type see ”Background element type :” on page 60 Size and Position...

  • Page 61: Keypad Sidebar Editing

     Hide status bar: (Only for „Full screens“.) Activate this checkbox to hide the upper status bar of the respective full screen of the DUETTO device.  Do not switch to call interface upon incoming call: Activate this checkbox to prevent an automatic switch to the call app during an incoming or outgoing call (e.g.

  • Page 62: Button Element Configuration

    (in milliseconds) in order to avoid jitter.  Enable audio: Activate this checkbox to enable audio playback (if available) during video streams. The volume can be adjusted on the DUETTO device (see page 97). Shows the video stream of a connected external IP camera or SIP video during a call.
  • Page 63 Poll interval (s): In this field, the interval (in seconds) at which the value is request- NOTES: Requirements for playback of an external video stream Supported transmission protocols and codecs DUETTO supports the following transmission protocols and codecs:  Transmission protocol: http, rtsp ...
  • Page 64 Module/Key, select the desired module and direct dialling button. Dialing (only Intercom) NOTE: As of DUETTO version 1.6 in combination with CCT 800 as of version 7.1, it is possible to use up to 8 direct dialling modules with 12 direct dialling buttons each. For further information about the configuration of direct dialling modules, see manual “Intercom Server Configuration”.

  • Page 65: Elements Individualisation

    61) can be configured in the virtual screen preview. The grey configuration field in the virtual screen preview serves as a 1:1 view of the displayed screen of the DUETTO device. All elements added to the virtual screen preview will be displayed in the same way (position and size) on the display (ex- cept colour design and resolution).
  • Page 66  In this field, the label for the element can be entered, which will be indicated within the element on the display of DUETTO (also during active video stream). Font, colour, size and position of the label cannot be changed.
  • Page 67 Web interface – Customization Select the desired radio button to adjust presentation of the selected element on the dis- play of the DUETTO device. The following options are available:  Original size: The aspect ratio of the uploaded picture is retained.

  • Page 68: Logic Rules Configuration

    Control Station Duetto Logic rules configuration DUETTO > CUSTOMIZATION > RULES In this section, actions can be configured that are executed when a specific condition is fulfilled (e.g. sending command with HTTP GET method, switching to app or initiating a SIP call).
  • Page 69 In the field Phone number also wildcards can be used. For more information about wildcards see ”Wildcards (variables)” on page This event is fulfilled when the DUETTO device fails to register with a SIP server 1.4.1 SIP registration error or the registration expires.
  • Page 70 Web interface – Customization Control Station Duetto This event is fulfilled if the DUETTO device receives an ICX message with task “81”, type “04”, string “BC01” and a freely definable data string (ICX message syntax below). In the field Message, enter the string “BC01”, followed by the data string that triggers this logic rule (in hex;...
  • Page 71 Condition Function The condition is fulfilled when the selected number of calls (regardless of call type) is pending on the DUETTO device (0 = no pending calls active; i.e. these calls have not been accepted yet). Pending calls NOTE: In Intercom mode, the pending calls correspond to incoming call requests (normal and emergency call).
  • Page 72 (if selected) is fulfilled. The following actions are available: Action > Notification Function Displays the notification on the display of DUETTO that has been entered in Notification dialog the field Notification dialogue Message. Shows the PIN code dialogue through which the display of the DUETTO device can be locked.
  • Page 73 (Intercom only) NOTE: As of DUETTO version 1.6 in combination with CCT 800 as of version 7.1 it is possible to use up to 8 direct dialling modules with 12 direct dialling buttons each. For further information about the configuration of direct dial- ling modules, see manual “Intercom Server Configuration”.
  • Page 74 In order to save the logic rule, a valid logic tag name must be entered. Triggers all events “Logic tag triggered” on the DUETTO device to which the same logic tag has been assigned. Further information about logic tags can...
  • Page 75 Control Station Duetto Web interface – Customization Additional action settings The string “%EVENTVALUE%” (without quotation marks) can be used in an action in order to use the event value (e.g. call number that triggers the logic rule) in the action as parameter.

  • Page 76: Notifications Customization

    These notifications will be displayed either on the device display or via the status LED. DUETTO > CUSTOMIZATION > NOTIFICATIONS Notifications For the following events, it is possible to show notifications on the display of the DUETTO device: Event Description Flashing LED on The status LED blinks for one or more missed calls.

  • Page 77: Web Interface - Contacts

    Web interface – Contacts Web interface – Contacts Address book management In this section, the address book of the DUETTO device can be managed and contacts can be manually imported or exported. For further information about the address book interface, see page 114.
  • Page 78 GOOD TO KNOW: Fonts, languages and special characters The DUETTO device supports the Latin and the Russian keyboard. Additionally via the web interface created contacts can be extended with further fonts (e. g. Hebrew). Copy the word in the desired lan- guage and paste it behind the related term.

  • Page 79: Web Interface - System

    Web interface – System System maintenance DUETTO > SYSTEM > GENERAL In this section, the standard system settings and the call behaviour of the DUETTO device can be con- figured (language, location, date and time, status LED and default communication service). System Language and Region...

  • Page 80: User Management

    Control Station Duetto Off: The status LEDs are deactivated.  Communication  Default service: In this drop-down list, the default communication service of DUETTO can be selected. ➥ Click on the button Save to save the settings. NOTE: Restart required In order to apply the changed settings, the DUETTO device has to be rebooted.

  • Page 81: Maintain The System

    Click on the button Reboot device and confirm the appearing note to reboot DUETTO. NOTE: Web interface is not available The web interface is not available as long as DUETTO is restarting. Afterwards, a repeated login is required. Restore factory settings Click on the button Restore factory settings and confirm the appearing note to restore the default...
  • Page 82 Contact your local support or the technical support. Network Capture In this section, a report of the incoming and outgoing network data traffic of the DUETTO device can be created. This section is mainly used for support purposes. Click on the button START to start the scan of the incoming and outgoing data traffic via the network interface of DUETTO.
  • Page 83 When DUETTO is connected to the Internet, the port number of the device is shown. Tell the port number to the technical support so they can establish a connection to your DUETTO. If a firewall is present, it might be necessary to open the ports “TCP 443” for outgoing connections.

  • Page 84: Status Report

    DUETTO > SYSTEM > MAINTENANCE Logging In this section, a detailed report of status messages of DUETTO within the system can be created. If there is a problem with the DUETTO device and a remote connection is possible, then this report can be used by the technical support to solve the problem.

  • Page 85: Ip Network Overview

    IP network overview DUETTO > SYSTEM > MAINTENANCE Scan for Devices In this section, the local IP network can be searched for IP-based devices (e.g. other DUETTO devices). This section is mainly used for support purposes. Scan local network Click on the button Start to scan the local IP network for IP-based devices and to show the result in the web interface with all important information (MAC address, IP address and device description).

  • Page 86: Display Screenshot

    Web interface – System Control Station Duetto Display screenshot In this section, the current display of the DUETTO device will be displayed. DUETTO > SYSTEM > SCREENSHOT Screenshot Click on the button to refresh the currently displayed screen. Automatically reload screenshot: In this drop-down list, the automatic refresh interval of the screenshot option can be selected (Off = automatic reload is deactivated).

  • Page 87: Certificates

    Web interface – System Certificates In this section, a trusted identity can be set up for the DUETTO device in order to establish a secure HTTPS connection between a web browser and the web interface of the DUETTO device. The bct CA certificate, based on the X.509v3 standard (defined in RFC 5280), is a public key certificate that includes the digital identity that is used to verify the validity of certificates.
  • Page 88 Import the bct CA certificate in the web browser through which the web interface will be accessed with a secure HTTPS connection. When accessing the web interface of the DUETTO device, a secure HTTPS connection is now set up between the web browser and the web interface without a prompt asking about the trustwor- thiness of the server certificate.

  • Page 89: Services

    Internet connection is available. The displayed weather information is based on the IP geolocation of the device. The function can be deactivated with the toggle button. Time indication in the middle of the DUETTO screen. This is only shown if DUETTO has Clock received a valid time from an NTP server.

  • Page 90: Snmp - General Information

    By means of SNMP, the central management station can communicate with these agents via the network. OIDs The device parameters of the DUETTO device, which are read out by the central management station, are described in a “Management Information Base” (MIB). Consider the following requirements to read out OIDs: ...
  • Page 91 Control Station Duetto Web interface – System dnsServer .1.3.6.1.4.1.41836.1.3.7 IpAddress IP address of the DNS server dhcp .1.3.6.1.4.1.41836.1.3.8 TruthValue DHCP on/off Intercom objects Object name Object type Description ioipConversation- State of the (last) current conversation .1.3.6.1.4.1.41836.1.5.1 Octet string Status (e.g. connected, outgoing, terminated) ioipCallNumber .1.3.6.1.4.1.41836.1.5.2...

  • Page 92: Snmp Configuration

     IP filter: In this field, an IPv4 or IPv6 address can be entered from which GET commands can be sent to the DUETTO device. All other IP addresses will be blocked. If this field is empty, the DUETTO device can receive GET commands from any IP address.

  • Page 93: Program Interface

    Control Station Duetto Program interface Program interface The range of functions of the DUETTO device is divided into the following three chapters:  General functions see below  Intercom functions see page 120  Control desk functions see page 129...

  • Page 94: Home Screen

    (except for the handset button).  Notifications : At certain events, an icon is displayed on the DUETTO device (e.g. at a missed call). Tap on this icon to indicate detailed information about the respective events.

  • Page 95: Switch Intercom/Sip Mode

    Program interface Switch Intercom/SIP mode The DUETTO device has an Intercom and a SIP mode. In the respective mode, technology-specific features are available on the DUETTO device beside general functions (e.g. door opener in Intercom mode or HTTP requests in SIP mode). It is not possible to use both modes simultaneously.

  • Page 96: Volume Control

    User interface “home screen”  Tap on the loudspeaker button on the status bar in order to open the audio setting screen. By default, the audio setting screen for the telephone mode of the DUETTO device will be displayed (see below).
  • Page 97 : Tap on the desired button to open the audio setting screen for the respective mode. The following modes are available:  General: General audio settings of the DUETTO device.  Phone: Audio settings for the DUETTO device in SIP mode (see page 96).
  • Page 98  Privacy mode : Tap on the button to activate the “Privacy” mode for Intercom calls. All incoming Intercom calls have to be taken over at the DUETTO device (e.g. tapping on a button or lifting the handset (if connected)).

  • Page 99: Notifications

    “EB1A” disconnected). Pending calls The following notification is shown on the DUETTO display when one or more pending calls or re-call requests are active: These notifications will be shown for approx. 5 seconds. Click on the button to fade out the notifica- tion.

  • Page 100: Device Settings

    Program interface Control Station Duetto EB1A connection status The following notifications are shown on the DUETTO display when the add-on output “EB1A” is con- nected or disconnected to/from the USB port: Add-on output connectedAdd-on output disconnected These notifications will be shown for approx. 5 seconds. Click on the button to fade out the notifica- tion prematurely.
  • Page 101 The button of the selected submenu is highlighted in blue. Activate admin mode Certain submenus can be faded out for users of the DUETTO device in the function menu (Wi-Fi, Ether- net, services and firmware update). These submenus are only accessible in the admin mode, which will be activated with a PIN code.
  • Page 102 In this menu, the DUETTO device can be connected to an available Wi-Fi network (e.g. for data or speech signal transfer). Carry out the following configuration steps:  Plug in a wireless USB adapter into any USB jack of the DUETTO device. Consider that the respective USB port has to be activated in the web interface (see page 94).
  • Page 103 29). Function menu: Ethernet User interface “Ethernet” In this menu, the IP settings of the Ethernet network connection of the DUETTO device can be config- ured. The following settings are available:  DHCP : Tap on this button in order to request the IP address and network parameters by a DHCP server.

  • Page 104: Call App

    DUETTO device firm- ware. NOTE: Downgrade only in web interface A downgrade of the DUETTO device firmware can only be carried out in the web interface (see page 94).
  • Page 105 Control Station Duetto Program interface entries that matches with the entry. Tap on the desired contact in order to initiate a call to this contact. NOTES:  In order to use quickdial in the keypad, activate the toggle button Quickdial-Status in the web...

  • Page 106: Incoming Calls

    Program interface Control Station Duetto  Tap on the blue button in order to initiate a call to the entered number or tap on the desired address book entry in order to initiate a call to this contact. NOTE: Call via the address book...

  • Page 107: Several Incoming Calls

    Control Station Duetto Program interface Several incoming calls If during an ongoing conversation (A) a call comes in (B), a notification appears on the screen. Tap on the notification message to open the conversation overview (see page 110), where you can answer the incoming call (B).

  • Page 108: Active Calls

     Tap on the blue bar to transfer the call. If the transferred call will be rejected by the subscriber or the subscriber is not available, the call will automatically be retransferred to the DUETTO device.  Tap on the white button to cancel the transfer process.

  • Page 109: Camera

    Camera With the built-in video camera (EE 980CM or SIP-EE 980CM) or a connected IP camera, DUETTO can perform calls with a video output. Further information about the configuration of the built-in video camera and IP cameras can be found on page User interface “camera”...

  • Page 110: Call Representation

    Program interface Control Station Duetto Call representation Calls can either be displayed in full view (see below) or list view (see page 110). The default appearance can be selected in the web interface (see page 40). It is still possible to change the view during a call.

  • Page 111: Screens

    (see page 112) on the DUETTO device provide quick and easy one-tap access to frequently used functions with various elements (e.g. opening a barrier, initiating a call or displaying a video stream). Representation of a full screen and keypad sidebar The following elements are available for screens and keypad sidebars: ...
  • Page 112 DUETTO device ( see page 57 NOTE: Additional configuration required In order to open the default screen on the DUETTO device, the screen button has to be enabled in the web interface see page...
  • Page 113 Control Station Duetto Program interface Keypad sidebar ATTENTION: Only for numerical and alphanumerical keypads The keypad sidebar in the call app is only available for numerical and alphanumerical key- pads ( see page 104 User interface “home screen”  Tap on the handset button...

  • Page 114: Address Book

    104 com user interface can be found in the operating instruction “Series WS 810”! With the address book, all saved contacts in the DUETTO device can be managed and it is possible to initiate calls to these contacts.
  • Page 115 GOOD TO KNOW: Fonts, languages and special characters The DUETTO device supports the Latin and the Russian keyboard. Additionally via the web interface created contacts can be extended with further fonts (actual only Hebrew). To edit contacts in the web interface ”System >...
  • Page 116 Program interface Control Station Duetto  Create a new contact : Tap on the button next to the search bar to open an empty contact form (see page 116). NOTE: Import contacts via web interface Intercom and SIP contacts can be imported in the web interface (see page 77).

  • Page 117: Call History

    Control Station Duetto Program interface Call history GOOD TO KNOW: Restrictions in the classic Intercom user interface The following function is only available for keyboards and numerical/alphanumerical key- pads ( ). A detailed operating instruction of the call history in the classic Intercom see page 104 user interface can be found in the operating instructions “Series WS 810”.

  • Page 118: Broadcast

    NOTE: Broadcast can only be triggered via logic rules at the DUETTO device A broadcast can only be triggered at the DUETTO device via logic rules with the action “Start broadcast” (e.g. trigger logic rule with configured button in a custom screen). For further information about logic rules,...
  • Page 119 Control Station Duetto Program interface  Tap on the button in order to start the broadcast (optionally, a gong sounds at the DUETTO device). Carry out the announcement  Tap on the button in order to cancel the broadcast (optionally, a gong sounds at the DUETTO device).

  • Page 120: Intercom Functions

    ATTENTION: Only available in Intercom mode The following functions and settings are only available for the versions EE 980 and EE 980CM of the DUETTO series in Intercom mode! The following Intercom functions are available for the DUETTO device: Function Page...

  • Page 121: Privacy Function

     Deactivation: Via the keypad, enter the code “030”. ATTENTION: Privacy function state will not shown It will not be shown whether or not the privacy function is deactivated on the DUETTO de- vice! NOTE: Further information Further information about the configuration of the privacy function can be found in the manual “Intercom Server Configuration”.
  • Page 122 Program interface Control Station Duetto  Tap on the handset button in the main menu bar in order to open the call app (see page 104). The following screen appears: The All Call and group call can be triggered in each user interface...
  • Page 123 Control Station Duetto Program interface Initiate All Call  Enter the code “01” followed by the group number via the keyboard or keypad (e.g. “018” for group call to group “8”) and tap on the blue handset button (in the classic Intercom user interface, the announcement will triggered automatically).

  • Page 124: Door Opener

    An answer is not possible. Door opener At an incoming call from a door station, the user of the DUETTO device can accept this call and open the door via output control. ATTENTION: Control of two or more doors If the DUETTO device will control two or more door stations, select the option “default call”...

  • Page 125: Secretary Transfer

    The activation of the secretary function will be confirmed by an audible signal.  Deactivation: Via the keypad, enter the code “030”. ATTENTION: Secretary function state will not be shown It will not be shown whether or not the secretary function is deactivated on the DUETTO device! NOTE: Further information For further information about the configuration of secretary transfer, see manual “Intercom Server...

  • Page 126: Intercom Classic Mode

    ATTENTION: Fixed push-to-talk function in simplex mode If the Intercom station of the conversation partner has a permanently configured simplex conversation mode, the “push-to-talk” function cannot be deactivated at the DUETTO de- vice during the conversation!  Tap and hold the push-to-talk button to talk.

  • Page 127: Indication Of Call Type Texts

    An up to 14-character-long text can be defined for each call type (e.g. emergency call, normal call, line fault, Active 1 or Active 2). These texts will be indicated on the display of the DUETTO device at an in- coming call request with the respective call type.

  • Page 128: Delete Re-Call Request Notifications

    Delete re-call request notifications Active re-call requests can be deleted at the DUETTO device manually without establishing a call.  Tap on the handset button in order to delete the active re-call request without establishing a call.

  • Page 129: Control Desk Functions

    Intercom functions:  Call requests: With pressing a call button on a station, a call can be requested from the DUETTO control desk. Active call requests are stored at the DUETTO control desk and have to be acknowl- edged manually in order to initiate a call to the respective station.
  • Page 130 Program interface Control Station Duetto Define a control desk  Configuration CCT 800  Go to: Subscriber > Control Desks  Right-click on the desired subscriber and select “add control desk function”. GOOD TO KNOW: Additional control desk functions Additional control desk functions can be found in the manual “Intercom Server Config- uration”.
  • Page 131 A line fault monitoring can be configured for each subscriber that is assigned to the DUETTO control desk. At a line fault, an input message is stored and indicated at the DUETTO control desk. Further information about input messages can be found on page 129.
  • Page 132 Program interface Control Station Duetto Filtering calls Active call requests and input messages at the DUETTO control desks can be filtered by call types (see page 129) and states. Hidden call requests and input messages will not be accepted or cancelled and can be displayed at any time.

  • Page 133: Appendix - Examples

    Add video connection for Intercom contacts In the address book of the DUETTO device, a subscriber can be imported as contact (RC file) via the web interface for which a video connection of an external IP camera can be configured.
  • Page 134 Add video connection for SIP contacts In the address book of the DUETTO device, a SIP subscriber can be imported as contact (RC file) via the web interface, for which a video connection of an external IP camera can be configured.

  • Page 135: Example: Door Opener Function

    135). Example: Door opener function In the address book of the DUETTO device, an Intercom or SIP subscriber can be imported as contact (RC file) via the web interface, for which up to two door opener can be configured.  Create a TXT file on the connected computer and copy the following syntax in this file (Unicode char- acter encoding “UTF-8”...
  • Page 136 Appendix – Examples Control Station Duetto <Button> Button (1 – 9) to open the door at an incoming door call. (only Intercom) A HTTP request can be sent to the configured IP address at an incoming door call in order to e.g. control a relay automatically. Enter the following HTTP request: <HTTP request>...

  • Page 137: Privacy Sip Call

    Appendix – Examples Privacy SIP call At outgoing SIP calls, the microphone of the DUETTO device can automatically be deactivated for sin- gle SIP contacts during the call.  Create a TXT file on the connected computer and copy the following syntax in this file (Unicode char- acter encoding “UTF-8”...

  • Page 138: Import Several Contacts In The Address Book

    Import several contacts in the address book One or several SIP and/or Intercom contacts can be imported as RC file in the address book of the DUETTO device. A RC file is a plain text file using Unicode character encoding “UTF-8” or ASCII encod- ing.

  • Page 139: Configuration Of A Pin Code Dialogue

    Configuration of a PIN code dialogue 1.4.1 After the inactivity timeout has expired, the display of the DUETTO device is locked by a PIN code dialogue. This dialogue can either be suppressed by entering a PIN code or by incoming SIP or Intercom calls.
  • Page 140 Appendix – Examples Control Station Duetto  Add a new logic rule. With this logic rule, the display of the DUETTO device is unlocked when the correct PIN code is entered. See the following screenshot: Display is unlocked when the correct PIN code is entered ...
  • Page 141  Add a new logic rule for SIP and Intercom mode each (if available). With this logic rule, the display of the DUETTO device is locked after cancelling a SIP or Intercom call. See the following screenshot: Display is locked automatically after cancelling a SIP call ...

  • Page 142: Example: Configuration Of Http Posts

    An IoIP camera (e.g. WSTM 50P) is integrated into a SIP-based help station. Pushing the call button au- tomatically activates the IoIP camera. By means of the HTTP POST method the video image of the IoIP camera can be displayed on the DUETTO device. See the following illustration: SIP station sip:131@10.10.1.131...
  • Page 143 Control Station Duetto Appendix – Examples  In the field POST Parameter, enter the HTTP POST parameter to start the video broadcast Good to know: Structure of HTTP POST requests A HTTP POST is composed of the specifications in the fields URL and POST Parameter.
  • Page 144 Appendix – Examples Control Station Duetto Configuration of a broadcast button Configuration of functions with logic tags: Creating a button which starts a broadcast on the DUETTO device. Triggers logic rule Press button Start a broadcast Logic rule Screen „My Screen“...
  • Page 145 Control Station Duetto Appendix – Examples  In the appearing drop-down list, select the entry „Logic tag“ and in the field Tag name, enter the logic tag that you want to assign to this button. See the following screenshot: Configure the button in the dialogue “Element Properties”...
  • Page 146 Appendix – Examples Control Station Duetto Example 2: Configuration of a DND button or Privacy Mode but- Configuration of functions with logic tags: By default, the buttons to activate and deactivate the DND mode (“Do-not-disturb-mode” for phone/SIP) or the Privacy Mode...
  • Page 147 Control Station Duetto Appendix – Examples  In the appearing drop-down list, select „Logic tag“ and in the field Tag name, enter the logic tag that you want to assign to this button (e.g. “toggle_DND” or “toggle_privacy”). See the following screenshot: Configure the button in the dialogue “Element Properties”...
  • Page 148 Appendix – Examples Control Station Duetto Define logic rule: Optical feedback on the button With this logic rule, the button behaviour of all buttons will be changed when the DND mode toggles.  Go to: Customization > Logic Rules in the Web interface (see page 66).
  • Page 149 Control Station Duetto Appendix – Examples Example 3: Integration of a physical door opener button After call acceptance, a second door, connected with any station, can be opened with an „external“ door opener. Intercom station or SIP station Door A Door B 1.
  • Page 150 NOTE: Door opener works only with an established connection To open the door a connection between door station and the DUETTO device has to be established. The operator has to accept the call before he can use the door opener switch.
  • Page 151 NOTE: Door opener works only with an established connection To open the door, a connection between door station and the DUETTO device has to be established. The operator has to accept the call before he can use the door opener switch.
  • Page 152 Server states in parallel mode In the web interface of the DUETTO device, several server states are shown on page SIP, tab: SIP serv- ers: Registered*: Registration on the SIP server has been successful. The SIP server is ready for use.
  • Page 153 • Sequential mode The DUETTO device registers on the main server, if possible. As long as the device can register on the main server, operational readiness of the fallback server will not be verified. If registration on the main server fails, the device registers on the fallback server 1.
  • Page 154 Appendix – Examples Control Station Duetto Example: Cisco mode and sequential mode with inoperable fallback server 2 Example: Example: Main server Cisco mode Sequential mode operable Fallback 1 User ID: 1200 operable User ID: 1300 User ID: 1300 Fallback 2 inoperable 2.0/0518...

  • Page 155: Safety And Maintenance

    Failure to follow the instructions provided in this document may cause hazards and/or violate existing laws. Read this document carefully and keep it for future reference. If you hand over your DUETTO de- vice to third parties, always include the operating instructions: ...

  • Page 156: Technical Support

    Technical Support Control Station Duetto Technical Support For more information about our products and services, visit: www.commend.com 2.0/0518...

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